Note fondée sur 980 évaluations vérifiées
4,1 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,9 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 9 avr. 2024
Commentaires de Gestion de l’hôtel
1 mai 2024 par Manager, Gestion de l’hôtel
Hello annick, We appreciate you choosing our hotel for your recent stay. If you encountered any issues during your visit, please do not hesitate to contact us directly so we can address any concerns you may have. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.
par un voyageur vérifié
Publié le 29 janv. 2024
Parking is a joke, and staff doesn't care. Uhaul in the back is very noisy starting at 7 in the morning. But the rooms themselves are nice and fairly clean
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Manager, Gestion de l’hôtel
Hello Martin, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the parking situation and noise from external sources. We appreciate your kind words regarding our nice and clean rooms. We always strive to improve guest experiences and will take your comments into consideration.
par un voyageur vérifié
Publié le 27 déc. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
30 déc. 2022 par Manager, Gestion de l’hôtel
Hello Stephane,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.
par un voyageur vérifié
Publié le 10 avr. 2022
Hotel tres propre, le personnel tres gentil, magnifique chambre, pret de New York
Commentaires de Gestion de l’hôtel
10 avr. 2022 par Manager, Gestion de l’hôtel
Hello Yannick,
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.
par un voyageur vérifié
Publié le 10 févr. 2022
tout le personnel était très sympathique; le chauffage dans la chambre était très bruyant et ne s'arrêtait pas automatiquement.
Commentaires de Gestion de l’hôtel
11 févr. 2022 par Manager, Gestion de l’hôtel
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We hope to see you again in the future.
par un voyageur vérifié de silver spring
Publié le 10 mai 2024
par un voyageur vérifié
Publié le 7 mai 2024
Let's start where I arrived 1 hours AFTER my check in time and still had to wait 40 minutes to get checked in because 'Your Room Isn't Ready". Needless to say that two receptionists had no problem displaying their friendship while myself and my wife wait after a 5 hour drive.
Room Service - non-existent...I came home one night after and event we attended - Receptionists was KNOCKED OUT at the desk.
I called for ice service and was told, 'I gotchu", after calling at least 4 times he answered. I waited 10 minutes for ice and nothing. I decided to go downstairs, and the receptionist was KNOCKED OUT - I tried to wake him up and he was literally sleep talking...I got concerned, and asked if he was OK after he finally got up.
I got my ice and went to my room - 6am the next morning, Monday, I wake up to banging as the hotel is under construction.
This has got to be the 2nd most GHETTO hotel I have ever stayed in...and my 1st was when I was 20 y/o located in Manhattan!
Spend more and go to a place with some type of good manners and class!
Commentaires de Gestion de l’hôtel
7 mai 2024 par Manager, Gestion de l’hôtel
Hello Cartiane,We apologize for the inconveniences you experienced during your stay. Your feedback will be shared with the team for review and improvement. Our priority is to ensure a comfortable and pleasant stay for all our guests. Our reception and room service standards will be reinforced to prevent reoccurrence. Thank you for bringing this to our attention.
par un voyageur vérifié
Publié le 7 mai 2024
staff were excellent and helped to resolve several tourist related issues for us. Location convenient for Brooklyn, Manhattan and easily reached by subway from JFK. Felt very safe in this area but construction work is going on which starts up early in the morning and facilities are tired, albeit clean.
Commentaires de Gestion de l’hôtel
7 mai 2024 par Manager, Gestion de l’hôtel
Hello John,We're pleased to hear our staff provided top-notch assistance during your stay and you found our location convenient for exploring the city. We're committed to guest safety and glad you felt secure in the area. Please note that we are continuously working to enhance our facilities. Your feedback is appreciated as it helps us improve for future guests.
par un voyageur vérifié
Publié le 4 mai 2024
The room made our stay very comfortable!
Commentaires de Gestion de l’hôtel
7 mai 2024 par Manager, Gestion de l’hôtel
Hello Thomas,We're thrilled to hear that you found your room comfortable during your stay! Our team works hard to ensure all guests have a pleasant experience. Should you have any feedback or questions in the future, feel free to reach out to us.
par un voyageur vérifié
Publié le 2 mai 2024
Was a decent stay, really comfy and cozy but the sheets dispense a lot of lint into the atmosphere and unto your clothing which can be a bit annoying at times and can make you sneeze if entered into the nasal cavity.
Commentaires de Gestion de l’hôtel
4 mai 2024 par Manager, Gestion de l’hôtel
Hello Jadon,Thank you for sharing your feedback with us. We appreciate knowing you found the accommodations comfortable. We will pass your comments about the lint to our housekeeping team for their review to enhance our guest experience.
