The staffs are friendly and professional. However, for a hotel that charges $50 resort fee per night, we were surprised when told that there is no complimentary water available, which caused us much inconvenience as we arrived at the hotel at 11PM on a rainy night. (There is only $10 /bottle of water in the minibar.) While the room is clean, there is absolutely zero soundproofing, so even though we stayed on the 12th floor, the sound of traffic on the street and doors closing in the hallway were as clear as if cars, people, and various machinery are literally within our room.