Ratings based on 959 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Austin, TX

Good sized room for NYC in a good location

Posted 16-Dec-2014
Right on 40th st between 8th and 9th avenue! Right by Times Square without all the constant noise! Such an easy walk to Times Square and RIGHT next to the 42nd St/Port Authority Subway. Easy to get to places. Clean and nice room and amazing staff. This guy Casey offered us cupcakes while we were waiting for the supershuttle to pick us up at checkout! I would recommended staying here and I would come back!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom k

Nice hotel, good location

Posted 14-Dec-2014
Nice rooms. Close to the subway. Staff was very accommodating.
Comment from Hotel Management
17-Dec-2014 by JosephGM, Hotel Management
Thanks for the great comments. We appreciate you staying with us and look forward to having you back in the very near future.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Dallas

Somewhat last minute

Posted 13-Dec-2014
Found out we would need a room 4 days from travel. Convenient location to Penn Station from LaGuardia or Newark Liberty. Very friendly, patient and helpful staff. Only downside - cabs are a little difficult to catch from the hotel as it's not on a major east-west path.
Comment from Hotel Management
17-Dec-2014 by JosephGM, Hotel Management
Thanks for the 5 star review! We are happy that for the most part your stay was an excellent one. As for the cabs being that we are an east west street, we recommend the avenues of 8th and 9th for all guests of the hotel as there is an abundance of taxi's in those directions. Regards, Joseph
1 out of 5
by A verified traveller

Horrible

Posted 10-Dec-2014
Arrived to be told there was no room. Half an hour in the lobby waiting for the "manager" who was finding a room elsewhere. When the "manager" arrived she had no idea what was going on. Eventually I was sent to a terrible property off the Williamsburg bridge. I needed to be in midtown. Given cab fare that was $5 short. No return fare. Awful. Never again.
Comment from Hotel Management
17-Dec-2014 by JosephGM, Hotel Management
On behalf of the Four Points Midtown Times Square, I wanted to again personally say I am sorry about the issues you have encountered with your stay at the hotel. Words cannot express how truly sorry we are for the anxiety, frustration and inconvenience that you experienced. You deserved better from us and we let you down. Nothing is more important than regaining your trust and all of us here hope you will give us the opportunity to once again welcome you back to Starwood Hotels and Resorts with open arms. If there is anything else you need on this stay or future stays, please do not hesitate to contact me directly and I will personally look after your accommodation requests. Sincerely, Joseph
4 out of 5
Recommended
for Everyone
by A verified travellerfrom North Carolina

Location, location, location.

Posted 8-Dec-2014
Great location. Not the most plush hotel, but certainly clean, very nice staff, and I lived the egg white and spinach omelette!
Comment from Hotel Management
17-Dec-2014 by JosephGM, Hotel Management
Thanks for the great comments about our cleanliness and food. We look forward to having you back. Regards, Joseph
3 out of 5
by A verified traveller

Gunstige ligging

Posted 2-Dec-2014
Pros: Personeel
Cons: Interieur kan wel een upgrade gebruiken.
Location: Top
Misschien waren de verwachtingen te hoog. Het hotel had een prima ligging. Vanuit hier was veel aan te lopen. Hotel zelf was weinig spannend. Restaurant en bar simpel. In de bar boven, in het hotel ernaast, werden we weg gestuurd omdat we een plastic tasje mee hadden. Kamer klein, bedden oud en we hadden de pech dat ons uitzicht in een steeg tegenover kantoren was. Maar als je dichtbij times square wilt zitten is dit hotel prima. Je bent toch veel buiten de deur.
Comment from Hotel Management
17-Dec-2014 by JosephGM, Hotel Management
Hartelijk dank voor uw beoordeling. We vinden het jammer dat we niet aan uw verwachtingen voldoen. Wij hopen dat u ons een keer te proberen in de toekomst te laten zien hoe goed we kunnen zijn. groet, Jozef
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 2-Dec-2014
Reasonably priced hotel which was really convenient for a good number of attractions and sites
Comment from Hotel Management
17-Dec-2014 by JosephGM, Hotel Management
We are very happy that you found our hotel to be affordable and convenient. We look forward to having you back in the very near future. Regards, Joseph
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Sandersville, Ga

Posted 1-Dec-2014
Friendly staff, close to times square free Starbucks coffee in lobby each morning! Port Authority bus terminal across the road has access to subway shops and post office inside.
Comment from Hotel Management
17-Dec-2014 by JosephGM, Hotel Management
Thanks for the great mentions of the free coffee and the location of the hotel. We look forward to having you back. Regards, Joseph
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Nov-2014
Easy check in and very helpful staff. Valet parking was definitely a plus!
Comment from Hotel Management
17-Dec-2014 by JosephGM, Hotel Management
Thanks for the wonderful review. We are happy you chose us and look forward to having you back. Regards, Joseph
3 out of 5
by A verified travellerfrom B

Better places to go

Posted 28-Nov-2014
There are numberous other places to go that would be more comfortable and at a better location. Don't waste your money. Keep looking for a better place.