Ratings based on 783 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Nov-2014
Staff was very helpful , nice room , View was limited , Had a cab ready when we came down to leave
2 out of 5
by A verified travellerfrom C

Not what I expected

Posted 16-Nov-2014
I should have stayed somewhere else the to was not what I expected I will never stay there again staff was nice
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Stratford

Great location!!

Posted 11-Nov-2014
The receptionist Ruthie was great!! She upgraded me to a suite and because I am an SPG member, I received Two free drinks at the bar. Awesome service and great view from the 32nd floor. I highly recommend.
2 out of 5
by A verified travellerfrom Seattle

Right across the street from the port

Posted 11-Nov-2014
As a business traveler, I sometimes need to change my dates on a moment's notice. When my assistant made the reservation on Expedia, she was unable to see any of the restrictive change policies on the reservation. And this was after selecting a higher rate that did not indicate that no changes/cancellations were allowed. Very disappointed in the experience. Will not be using Expedia for any business travel again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Nov-2014
good location, staff very helpful and extremely friendly. we were satisfied. would stay here again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom worcestershire UK

Great hotel very central

Posted 3-Nov-2014
Rooms are very comfortable, everything you need for a city break and massive comfy bed! Outlook isn't great (over the bus terminal and a side street) but can walk to most tourist attractions easily (the rock, Times Square, Empire State, maccys) and subway can be accessed from the end of the road ($2.50 anywhere journey in the city - bargain).
Comment from Hotel Management
13-Nov-2014 by JosephGM, Hotel Management
Thanks for mentioning our fantastic location as we are in the center of some of the city's best attractions. We do have great city view rooms on our upper floors which give both North and South views of Manhattan. We hope you get to experience these rooms on your next stay. Regards, Joseph
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Oct-2014
Pros: Well priced. Comfortable room.
Location is central, but on a fairly forbidding street across from the Port Authority Bus Terminal. Small, functional lobby. Nice clean rooms or reasonable size for NYC. Very friendly and helpful staff.
Comment from Hotel Management
13-Nov-2014 by JosephGM, Hotel Management
Thanks for your comments and your 4 star review. We are located directly across from the Port Authority Bus Station as well as the A,C and E trains, which makes us extra convenient. We do look forward to having you back in the future. Regards, Joseph
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Dallas

Good value

Posted 28-Oct-2014
Pros: Clean and good staff
Location: Good location convenient to cultural venues
Everything good. Staff very friendly. Free coffee and paper every morning.
Comment from Hotel Management
13-Nov-2014 by JosephGM, Hotel Management
Thanks for the great review! Regards, Joseph
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto, Ontario

Exceptional Service & Great Accomadations

Posted 27-Oct-2014
Pros: Very Clean and Extremely helpful and friendly staff.
Cons: The Elevators should be a little faster and or upgraded.
Our stay at Four Points by Sheraton Midtown was great. We thoroughly enjoyed the experience form the front desk to the room. All of the hotel staff were very nice, but Kathia was by far the best. She made our stay great.
Comment from Hotel Management
1-Nov-2014 by JosephGM, Hotel Management
Thanks for the wonderful comments. I will be sure to share your review with Kathia. We look forward to having you back. Regards, Joseph
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Atlanta

Nice Hotel, Really Great Staff, Great Location!

Posted 22-Oct-2014
I needed a clean hotel within walking distance of the Actor's Equity building (15-20 minute walk) and Pearl Studios (6-8 minute walk). It was perfect! My room was clean and comfortable, but the hallway and room smelled a bit musty. A good bit of fresh air and travel Febreze took the edge off. Otherwise, there are plenty of places to eat, a Duane Reade on the corner, and Times Square is about a 5 minute walk. The staff are exceptional! For example, my shuttle was late picking me up and even after checkout the concierge offered me a complimentary bottle of water and friendly conversation while I waited. I recommend!
Comment from Hotel Management
1-Nov-2014 by JosephGM, Hotel Management
Your review is very appreciated! I am very happy that for the most part we exceeded your expectations. We look forward to many more of your future visits. Regards, Joseph