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Reviews of Empire Hotel

4 out of 5
Empire Hotel
44 W 63rd St, New York, NY

Reviews

7.6

Good

Rating 10 - Excellent. 1155 out of 3134 reviews" "
Rating 8 - Good. 837 out of 3134 reviews" "
Rating 6 - Okay. 516 out of 3134 reviews" "
Rating 4 - Poor. 336 out of 3134 reviews" "
Rating 2 - Terrible. 290 out of 3134 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Megan

Travelled with family
Liked: Staff & service, property conditions & facilities
This hotel showed some wear and tear in small ways in our hotel room, but everything else was great for the price. The location being right next to the Lincoln Center is perfect for attending a show or the opera. The rooftop bar was just right with its small plates and big views. There was aSarbucks right on the corner too. Central Park was just a few blocks away.
Stayed 3 nights in Apr 2024

2/10 Terrible

Milton, PHILADELPHIA

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel experience in NYC ever! Initially assigned room 109. This room is right next to a massive HVAC unit that runs 24/7. The noise in the room was unbearable. After a long conversation with the Manager and a receptionist I was assigned room 507. Though this room is 4 floors high; it was almost as noisy as #107, being situated above the HVAC unit. The size of both rooms barely allows space for a medium sized suitcase. The surliness of the staff only worsened the experience. Never again!
Stayed 1 night in Apr 2024

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Property was conveniently located to nearby subway stations and Central Park. The room felt a bit dated. Shower head was wonky and needed some encouragement to work. Water was HOT! Beds and plows were comfy. Check in / Check out was quick and seamless. Would stay again, did not checkout the rooftop.
Stayed 1 night in Apr 2024
Response from Empire Management on Apr 14, 2024
Thank you for sharing your recent experience with us. We're glad you found the location and hospitable services to your liking. I'm happy you enjoyed your stay so thoroughly.

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The only thing was we had no view at all and because of that the room was really dark but otherwise we really enjoyed our stay.
Stayed 3 nights in Apr 2024
Response from Empire Management on Apr 14, 2024
We appreciate feedback and value you as our guest!

2/10 Terrible

Milton, PHILADELPHIA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jan Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Empire Hotel is located in a clean, quiet safe area with a one minute walk to the nearest subway located at 59 St-Columbus Circle. Outside the hotel there is always a cab or Uber nearby if you don't want to walk. There are several coffee shops, convenient stores and a deli located nearby. Central Park is literally a five minute walk from your hotel which allows you to have a relaxing twenty minute scenic walk to all the major sites located on 5th Ave. Plus the service at the hotel is excellent. I highly recommend it.
Stayed 2 nights in Apr 2024
Response from Empire Management on Apr 14, 2024
We appreciate the positive feedback and value you as our guest!

8/10 Good

Lawrence

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, decent space for New York in room, bathroom needs some updating and convenience attention. Not bad if you can get a good price.
Stayed 2 nights in Apr 2024
Response from Empire Management on Apr 14, 2024
We appreciate the positive feedback and value you as our guest!

6/10 Okay

Skye

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
All of the employees that we came in contact with were pleasant and helpful. The room was clean. We could not get the heat to work. There was a lot of street noise and someone talking loudly in the hallway around 3am. The pipes were extremely noisy in the middle of the night. The bed was hard, which I didn’t mind but my fiancé did not enjoy. Then when we were getting ready to leave, we tried to call ahead to have the car ready but the phone just rang busy. Other than that, it was a convenient place to stay to go to the opera.
Stayed 1 night in Apr 2024
Response from MJ on Apr 14, 2024
Thank you for your feedback. We have taken your concerns and will address them with the relevant team, we apologize for the issues you experience during your stay . We hope to have another opportunity to serve you. Thank you kindly.

6/10 Okay

Mitesh

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Room was expected to be a suite fit for 5 people, however was very small and dark. The room looked very tired and not adequate for the price we paid. The location of the hotel was great but not as close to Times Square as was made out. There is no breakfast option although there are lots of options. The swimming pool was not operational which was a real shame, should have not told us in off peak it’s closed. Staff were nice but we didn’t really need them. Overall average hotel and pricey.
Stayed 7 nights in Apr 2024
Response from MJ on Apr 14, 2024
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

8/10 Good

Anna

Travelled with family
Liked: Cleanliness
Beautiful deco hotel. Right next to Lincoln Center and Central Park. No coffee in hotel, but nearby options. Air in rooms does not cool. Rooftop bar open to public, but screened by staff.
Stayed 3 nights in Apr 2024
Response from MJ on Apr 14, 2024
Thank you for sharing your experience with us! We are so glad you enjoyed the prime location of our hotel. We have taken your concerns and will address accordingly. Please visit us again soon. Thank you for choosing The Empire Hotel NYC!

4/10 Poor

Holly

Disliked: Property conditions & facilities
Our shower did not work. The tv did not work. Toilet needed to be replaced. Needs some updates.
Stayed 1 night in Apr 2024
Response from MJ on Apr 14, 2024
Thank you for your feedback. We have taken your concerns and will address them with the relevant team, we apologize for the issues you experience during your stay . We hope to have another opportunity to serve you. Thank you kindly.

10/10 Excellent

Curvie, Tarrytown

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the rooftop bar... there was nothing I didn't like... everything was wonderful!!!
Stayed 2 nights in Apr 2024
Response from MJ on Apr 14, 2024
We so pleased to know that we exceeded your expectations! Please visit us again soon. Thank you for choosing The Empire Hotel NYC!

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really friendly on arrival and the room felt cosy. Great location and right by the subway so easy to get around Manhattan. Would stay here again.
Stayed 5 nights in Mar 2024
Response from MJ on Apr 14, 2024
Thank you for sharing your experience with us! We are so glad you enjoyed the prime location of our hotel. Please visit us again soon. Thank you for choosing The Empire Hotel NYC!

6/10 Okay

Tatiana

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Very noisy and small rooms.
Stayed 4 nights in Apr 2024
Response from MJ on Apr 14, 2024
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The location right next to the Lincoln Center.
Stayed 2 nights in Apr 2024
Response from MJ on Apr 14, 2024
We are so pleased to know you enjoyed our prime location! Thank you for choosing The Empire Hotel NYC.

10/10 Excellent

richard

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Great place!
Stayed 2 nights in Apr 2024
Response from MJ on Apr 14, 2024
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

4/10 Poor

Antonia

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I discovered they had booked me into their smallest worst room with a view of their working parts. I have stayed at the Empire many times over the years but NEVER gotten such a bad room. fortunately due to the broken AC they upgraded me to another room only somewhat better. The hotel seems to mirror the state of the country.
Stayed 1 night in Apr 2024
Response from MJ on Apr 14, 2024
Thank you for sharing your recent experience with us Apologies for any shortcomings you may have incurred. Allow us another opportunity to make this right by you. We would love to welcome you back here at the Empire Hotel.

10/10 Excellent

jena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and friendly staff
Stayed 2 nights in Mar 2024
Response from MJ on Apr 14, 2024
We are so proud to hear we exceeded your expectations in all areas of your stay. We aim to please! Please visit us again soon, we are always excited to accommodate. Thank you for choosing he Empire Hotel NYC!

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible stay and no outcome
Stayed 2 nights in Apr 2024
Response from MJ on Apr 14, 2024
We sincerely regret to hear that your stay was less than expected. We would love to welcome you back and make this right for you.

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel
Stayed 1 night in Apr 2024
Response from The Empire Hotel on Apr 9, 2024
Hello Victor, thank you for your review! We loved that you enjoyed your stay! We look forward to having you again at the Empire Hotel NYC! We are so delighted to have you as our valued guest!

10/10 Excellent

Dmytro

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Central Park.
Stayed 2 nights in Apr 2024
Response from The Empire Hotel on Apr 11, 2024
Thank you Dmytro for your review. We're delighted to know you enjoyed our convenient location. We look forward to welcoming you back to the Empire Hotel.

4/10 Poor

Raymond

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A bit beat. Needs upgrading.
Stayed 2 nights in Apr 2024
Response from The Empire Hotel on Apr 11, 2024
Hello Raymond, thank you for your review. This most certainly is not the impression we want our guests to leave with. Allow us to assure you that we are currently updating and modernizing our hotel to assure your next stay is more comfortable. Thank you again for your feedback and we hope to welcome you back and redefine your experience.

10/10 Excellent

HeeJin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MJ on Apr 14, 2024
We so pleased to know that we exceeded your expectations! Please visit us again soon. Thank you for choosing The Empire Hotel NYC!

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Empire Hotel on Apr 11, 2024
Thank you Karl for your five star review! We're delighted to know you enjoyed your stay at the Empire Hotel!

10/10 Excellent

James, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the MET and the quality of the hotel make this an excellent place to stay.
Stayed 1 night in Apr 2024
Response from The Empire Hotel on Apr 8, 2024
Hello James, we're delighted to know you enjoyed your stay at the Empire Hotel. It seems you appreciated our convenient location! We look forward to welcoming you again at the Empire Hotel.

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a few nights. This is our second trip this hotel.
Stayed 1 night in Apr 2024
Response from The Empire Hotel on Apr 11, 2024
Thank you Ian for your review. We're delighted to know you enjoyed our location and that you are repeat guest. Thank you again for choosing Empire Hotel, and we hope to see you again soon.

8/10 Good

Merle

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to Metropolitan Opera across the street, which is what mattered most to me. Old hotel, decently updated with still rather dingy decor. Dark, narrow corridor. Insufficient light in one dark corner. Needed phone light to see card slot in door and to try to set temperature (complicated). Fridge in room. Plenty of pug-ins. Water pressure extremely strong, but in both sink and shower never knew when it would be cold, lukewarm, or too hot. Confusing shower, soaked tiny bathroom. Helpful and attentive staff.
Stayed 2 nights in Apr 2024
Response from The Empire Hotel on Apr 11, 2024
Thank you Merle for your review. We're delighted to know you enjoyed our attentive staff and our convenient location.We are sorry about the inconvenience you experienced. Please note, we are undergoing many renovations to uplift our aesthetic and modernize our hotel. We look forward to welcoming you back to the Empire Hotel.

8/10 Good

Michael Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was very helpful, pleasant and friendly. The hotel is clean but does need some minor cosmetic repairs to wallpaper and blinds. I truly enjoyed my stay there.
Stayed 3 nights in Apr 2024
Response from Empire Management on Apr 6, 2024
We are delighted to hear you enjoyed your stay, we value you as our guest!

10/10 Excellent

Suzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Empire Management on Apr 6, 2024
thank you for your positive feedback, we value you as our guest!

10/10 Excellent

Guangxu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel
Stayed 1 night in Apr 2024
Response from Empire Management on Apr 5, 2024
Thank you for taking the time to share your positive feedback. We appreciate you as our guest and hope to welcome you back in the future.

10/10 Excellent

Martin

Business traveller
Great location directly across from Lincoln Center. City noises abound but worth it with access to all the city has to offer
Stayed 1 night in Apr 2024
Response from Empire Management on Apr 5, 2024
Thank you for taking the time to share your feedback. We appreciate you as our guest and hope to welcome you back in the future.

10/10 Excellent

Mary France, Tijeras

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 5 nights in Mar 2024
Response from Empire Management on Apr 5, 2024
Thank you for your feedback.

8/10 Good

Nastacia M

Travelled with partner
Liked: Cleanliness, amenities
The hotel overall was very nice, the roof top bar was also really nice. The only thing I didn't really like was that the drain in my shower didn't work properly, so I was standing in a large amount of water while showering. But other than that, decent hotel.
Stayed 1 night in Mar 2024
Response from Empire Management on Apr 5, 2024
Thank you for taking the time to share your feedback. We appreciate you as our guest and hope to welcome you back in the future.

6/10 Okay

Joshua, Miami Lakes

Travelled with family
Disliked: Amenities
Hotel is in a great location. However the reviews don’t lie, it’s very dated with minimal basics, no coffee maker, very few outlets for electronics. You can see cracks in the ceiling and closet should be replaced. If you want a good location with little things a small room this is the place for you. If not, I’d look elsewhere. The staff is super nice and helpful, but we would not stay here again unless it gets a major facelift.
Stayed 2 nights in Mar 2024
Response from Empire Management on Apr 5, 2024
Thank you for your feedback. We're glad you found the location and hospitable services to your liking. For your next stay I hope to welcome you back where you can experience other amenities and services. I'm sorry we do not offer coffee in the hotel, but we have affiliation's with nearby restaurants that provide our guest with a discount for coffee. We hope we can welcome you back in the near future.

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service
The Empire is perfect place to stay if you are in NYC eve ts at Lincoln center.
Stayed 4 nights in Mar 2024
Response from The Empire Hotel on Apr 2, 2024
Hello Mary, we're delighted to know you enjoyed your stay at the Empire Hotel. It seems you appreciated our convenient location. Please visit us again soon!

10/10 Excellent

Dakota

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff made it easy to check in
Stayed 2 nights in Mar 2024
Response from Empire Management on Mar 30, 2024
We appreciate your positive feedback towards our staff.

10/10 Excellent

Mickey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it will stay again
Stayed 1 night in Mar 2024
Response from Empire Management on Mar 30, 2024
Thank you for your positive feedback. We value you as our guest!

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The experience in general was really great. Excellent room location. The only problem was that the hand-held shower was leaking and we had to use the rain shower.
Stayed 4 nights in Mar 2024
Response from The Empire Hotel on Mar 30, 2024
Thank you Jaime for your review! We're delighted to know you enjoyed your stay at the Empire Hotel. Please note, we are undergoing many renovations to uplift our aesthetic and modernize our hotel. We certainly apologize for any issues you faced during your stay. They are being addressed. We can't wait to welcome you back on your next visit to New York.

2/10 Terrible

John

Travelled with family
Disliked: Staff & service, property conditions & facilities
small rooms. uncomfortable bed. no concierge. no room service. overall lousy.
Stayed 3 nights in Mar 2024
Response from The Empire Hotel on Mar 30, 2024
Good day John, thank you for taking the time to write a review. Please note, we are undergoing many renovations to uplift our aesthetic and modernize our hotel. We would love to welcome you back in the near future. We look forward to accommodating you here at The Empire Hotel NYC!

2/10 Terrible

Maryam

Disliked: Cleanliness, staff & service, property conditions & facilities
I was freezing in the room. The heater wasn’t working and when I asked them to relocate me they didn’t
Stayed 2 nights in Feb 2024
Response from Empire Management on Mar 31, 2024
We do apologize for the inconvenience you experienced. Please allow us in the future to accommodate and make your stay memorable!

10/10 Excellent

Terry

Travelled with family
Liked: Amenities
awesome experience. Beautiful facility, top notch staff.
Response from The Empire Hotel on Mar 30, 2024
Thank you Terry for your great review! It seems you appreciated the aesthetics of our hotel and our staff. We can't wait to welcome you back to the Empire Hotel on your next visit to New York .

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over the years Pasquale and his team have become like members of the family. Would not stay anywhere else in NYC... and we have tried many.
Stayed 3 nights in Mar 2024
Response from The Empire Hotel on Mar 30, 2024
Thank you David for your great review! We have shared your kind words with Pasquale! We look forward to having you stay with us again!

10/10 Excellent

David, Lewisville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in, I witnesses Pasquale, behind the front desk, very professionally and calmly diffuse a billing issue with the person in front of me. Even though others at the front desk became available, I waited to be checked in by Pasquale. I was not disappointed - thank you Pasquale! There to take my daughters to the Met for Turendot, the walk across the street to the Met was wonderful. Walks half a block to Central Park were amazing too. I will definitely stay here again...
Stayed 2 nights in Mar 2024
Response from The Empire Hotel on Mar 30, 2024
Thank you for your great review! We have shared your kind words with our team! We look forward to welcoming you at the Empire Hotel.

8/10 Good

Rafael

Travelled with family and small children
Liked: Cleanliness, staff & service
Centrally located and within walking distance to everywhere.
Stayed 5 nights in Mar 2024
Response from The Empire Hotel on Mar 30, 2024
Hello Rafael, we're delighted to know you enjoyed your stay at the Empire Hotel! We love that you appreciated our convenient location. We are delighted to have you as our valued guest.

6/10 Okay

Benny

Liked: Cleanliness, staff & service
Our television did not work in our room. We stayed only one night and were too exhausted from exploring NYC to deal with calling front desk about the issue.
Stayed 1 night in Mar 2024
Response from The Empire Hotel on Mar 30, 2024
Thank you Benny for your review. We appreciate the feedback. Our apologies for the issue with the television. Our front desk is always available to assist with any issues you may encounter. Please note, to resolve the tv issue, you would just to press channel 3 or any channel above 3.

8/10 Good

Danae

Business traveller
Liked: Cleanliness, staff & service
Great location and staff was helpful
Stayed 3 nights in Mar 2024
Response from The Empire Hotel on Mar 30, 2024
Thank you Danae for your great review! We're delighted to know you enjoyed our attentive staff and the convenience of our location. We have shared your kind words with our team. Please visit us again soon!

10/10 Excellent

Ramona L

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was knowledgeable and friendly.
Stayed 2 nights in Mar 2024
Response from The Empire Hotel on Mar 30, 2024
Thank you Ramona for your review! We will share your kind words with our front desk team. We are so delighted to have you as our valued guest

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - lots of dining within 1 block, close to Subway, rooftop was beautiful and had a nice view, room was clean and great for our stay!
Stayed 3 nights in Mar 2024
Response from The Empire Hotel on Mar 30, 2024
Thank you Stephanie for your review! We are so delighted you enjoyed the convenience of our location and the cleanliness of our rooms. We love having you as our valued guest

8/10 Good

Tasha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk team was very helpful And friendly
Stayed 2 nights in Mar 2024
Response from The Empire Hotel on Mar 30, 2024
Thank you Tasha for your review! We are so delighted to have you as our valued guest. We will share your kind words with our front desk team.

4/10 Poor

Cerrisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Empire Hotel on Mar 30, 2024
Thank you Cerrisa for your review! We are so delighted to have you as our valued guest