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Reviews of Element New York Times Square West

3 out of 5
Element New York Times Square West
311 West 39th Street, New York, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 735 out of 1703 reviews" "
Rating 8 - Good. 545 out of 1703 reviews" "
Rating 6 - Okay. 237 out of 1703 reviews" "
Rating 4 - Poor. 105 out of 1703 reviews" "
Rating 2 - Terrible. 81 out of 1703 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to anything we may have wanted, especially a major subway station!! Great breakfast, too!
Stayed 3 nights in Apr 2024

8/10 Good

Anastasiia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit noisy during the weekend but it’s NY so no complaint here. Not the cleanest service, still good price and close to many NY must-see spots. I think it’s perfect for families with children as every room has a kitchen corner. We honestly didn’t use it at all. Staff is nice and friendly. We also liked the complimentary wine and snacks
Stayed 3 nights in Apr 2024

8/10 Good

Pauline, Port Deposit

Stayed 2 nights in Apr 2024

8/10 Good

Kishan

Travelled with partner
Hotel was excellent value in a central location allowing to easily get to the main sites by foot and subway. The only problem is the sheer amount of ‘zombies’ injecting drugs and smoking crack pipes literally outside the hotel front door and the nearby streets. We witnessed several drug deals and incidents of drug taking at all times of the day. Some of the time the NYPD were standing metres away but did not seem to be bothered about stopping any of that.
Stayed 4 nights in Apr 2024

8/10 Good

Jacques

Travelled with family
Liked: Cleanliness, staff & service, amenities
At the center of everything. But the walls between rooms are thin. Noisy also when people’s enter or leave rooms, slamming the door.
Stayed 3 nights in Apr 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was located in between 2 elevator shafts. Weird! So it was extremely tiny. Wish I knew how it compared to the other rooms but it’s one of the tiniest rooms I’ve ever stayed in. Maybe its space would have been better served as a supply closet for the floor. The location was good, easily walkable to subway and Times Square. Breakfast was very nice!
Stayed 2 nights in Apr 2024
Response from Jaria F- Guest Service Manager on Apr 11, 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. We are sorry to hear that you didn't enjoy your stay with us. Hopefully if your travels bring you back to the area, you can give us another try and we can get you a aroom in a better location in the hotel. I have shared your feedback with the leadership team.

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is a bit old. In general, the stay was good.
Stayed 4 nights in Apr 2024
Response from Jaria F- Guest Service Manager on Apr 11, 2024
Dear Alice Cheng,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

8/10 Good

Quinae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we enjoyed our stay at the Element and would consider staying again. It is in a convenient/great location close to major attractions and offers complimentary breakfast and other minor things (popcorn in the reception and a “wine down” hour with complimentary wine. I do feel the rooms could have been cleaned better as it did not feel like it was throughly clean. Also, please note that the rooms are cleaned every other day during your stay.
Stayed 5 nights in Mar 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.We hope to welcome you again soon!!

10/10 Excellent

MONIKA

Liked: Cleanliness
It was great
Stayed 1 night in Apr 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Excellent

Lazlo, Miami

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 2 nights in Mar 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Good

Frederic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 1 night in Mar 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

6/10 Okay

Kathleen, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jaria F- Guest Service Manager on Apr 8, 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us.

8/10 Good

Marta Leonor

Travelled with family
Liked: Staff & service, property conditions & facilities
Very friendly and helpfull staff
Stayed 5 nights in Jan 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the stay at the hotel. The staff was very kindness
Stayed 3 nights in Mar 2024
Response from Jaria - Guest Service Manager on Mar 26, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Excellent

Emi

Liked: Cleanliness, staff & service, property conditions & facilities
All something is great.
Stayed 1 night in Mar 2024
Response from Jaria - Guest Service Manager on Mar 26, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

6/10 Okay

Dr. Kristan S.

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Crap elevators. Shower didn't work.
Stayed 4 nights in Mar 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I would like to apologize for the inconvenience or elevators may have caused you during your stay with us. I have shared your feedback with the leadership team.

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little sketchy.
Stayed 7 nights in Mar 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

4/10 Poor

Tzu-Chun, Camas

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The toliet seat was loose. The vanity is not well designed. I contacted the front desk to ox the toliet seat. But no reponse for all week we stayed. The elevator was not operated efficiently. We waited for 15 minutes.
Stayed 8 nights in Mar 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I would like to apologize for the inconvenience of the delay in getting your situation handled may have caused during your stay. I have shared your feedback with the leadership team.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great - very clean and plenty of room. It has a kitchenette with a full-sized fridge - there was even cookware, dishes, etc. Plenty of counter space in the bathroom and I liked their toiletries as well. The breakfast is decent, too! Convenient location and great price - I would stay here again.
Stayed 2 nights in Mar 2024
Response from Jaria - Guest Service Manager on Mar 26, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Excellent

Marc

Stayed 1 night in Mar 2024
Response from Jaria F- Guest Service Manager on Apr 8, 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. It is always encouraging to hear positive feedback. I have shared your feedback with the leadership team.We hope to see you again soon!

10/10 Excellent

Speros

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Middle of Times Square with lots of action all around
Stayed 1 night in Mar 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

6/10 Okay

Brianna

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I arrived at the hotel at 1:00 PM, which I knew was early as that was the time my flight landed in NYC. When I arrived, I told them I was there. They proceeded to take my suitcases, and then I did some shopping and returned at 4:30 PM to check in, and my room isn't done yet. I came back at 5:00 PM and it's still not ready. My room was finally ready at 6:00 PM. It was ridiculous, and the staff weren’t helpful and rude.
Stayed 1 night in Feb 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear valued guest,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I do understand how much of an inconvenience not having the room available until late in the evening can be. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues such as the one you faced from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area so that we may change your view of the Element.

10/10 Excellent

Nathalie

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Excellent

wyclif

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer services
Stayed 4 nights in Feb 2024
Response from Jaria - Guest Service Manager on Mar 26, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Excellent

Cosette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

6/10 Okay

Brad

Liked: Cleanliness, staff & service
The mattress was old and not comfortable. It was more like a taco than a mattress.
Stayed 3 nights in Mar 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I would like to apologize for the uncomfortable mattress you had to deal with during your stay. I have shared your feedback with the leadership team.

8/10 Good

Carolee

Travelled with family
Liked: Cleanliness, staff & service
I really liked the staff at this hotel. Every single person I encountered was friendly, kind and helpful.
Stayed 3 nights in Mar 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Good

Michelle

Stayed 1 night in Feb 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 2 nights in Feb 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Good

Farid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us.

10/10 Excellent

vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Excellent

Maria

Stayed 4 nights in Feb 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Excellent

Afion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us.

10/10 Excellent

Norman, Oranjestad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a perfect location . All was in walking distance . The staff was great and very helpful .Breakfast restauarant needs to be upgrated and the layout needs to be adrressed quickly long lines
Stayed 5 nights in Feb 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Excellent

Amy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and the free breakfast and evening reception snacks absolutely help you get out and explore with kiddos much easier! Breakfast lines were long at times, so we grabbed our food to go and enjoy the kitchenette/toaster to quickly prepare and enjoy breakfast each morning. Wonderful setup! Staff was great, rooms were a good value. Perfect walking distance to theater district, shopping, restaurants and more. Two bros pizza just around the corner and still has two slices of pizza and a can of soda for $4!! (Feb 2024). Uber's all arrived in less than 2 minutes. Really a perfect location!
Stayed 1 night in Feb 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Nov 2023
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Good

Karina Brocks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this hotel. I totally recommend it. The ubication and room are just perfect. The only reason I dont give 5 stars its because the room wasn't ready when we checked in.
Stayed 2 nights in Feb 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

6/10 Okay

Donghyeok

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall, I liked the place except the location was a little bit off meaning felt unsafe and dirty out on the street. Each member of the staff was truly exceptional, exhibiting kindness and professionalism throughout our interaction. However, I must express my disappointment with the luggage attendant whose name begins with V. His demeanor was noticeably unfriendly. Also, he casually flicked the card or ticket containing our baggage information onto the table and tersely informed us that everything was in order. While I do not anticipate excessive politeness, his behavior from the outset of our experience at this establishment was undeniably rude.
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

Karim

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good except the beds need replacement
Stayed 1 night in Feb 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for all tourists spots
Stayed 1 night in Feb 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us.

10/10 Excellent

Richard Khan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us.

8/10 Good

Bebiana

Stayed 7 nights in Feb 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

6/10 Okay

Mark Richard

Liked: Cleanliness, amenities, property conditions & facilities
The elevator is a nightmare. You have to wait a long time to get a lift. The area around the hotel is not safe. Sketchy people around.
Stayed 3 nights in Feb 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. Our guest safety is our top priority. I have shared your feedback with the leadership team.

10/10 Excellent

Alicia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that my room had a kitchenette. This hotel will be my Go-TO for future trips
Stayed 3 nights in Feb 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
This was a perfect location for our needs! There were minor issues in my room…and the TV was on randomly with random names…very weird. The elevators worked “sometimes”. I climbed a lot of stairs folks!overall it was a great stay! The staff were friendly, accommodating and super helpful!
Stayed 4 nights in Feb 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I would like to apologize for the inconvenience our elevators may have caused you during your stay with us. I have shared your feedback with the leadership team.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, unfortunately there was a few homeless around the corner and i felt pretty unsafe since i was traveling with just my mom.. hotel is excellent great customer service, they offer us free wine in the afternoons
Stayed 3 nights in Jan 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I would like to sincerely apologize if you felt unsafe during your stay. Our guest safety is one of our top priorities. Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us.

10/10 Excellent

Marlee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us.

10/10 Excellent

Shantell

The staff was very helpful
Stayed 3 nights in Feb 2024
Response from Jaria - Guest Service Manager on Apr 4, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!