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Reviews of Dream Downtown, by Hyatt

4.5 out of 5
Dream Downtown, by Hyatt
355 W 16th St, New York, NY

Reviews

7.4

Good

Rating 10 - Excellent. 407 out of 1004 reviews" "
Rating 8 - Good. 194 out of 1004 reviews" "
Rating 6 - Okay. 163 out of 1004 reviews" "
Rating 4 - Poor. 124 out of 1004 reviews" "
Rating 2 - Terrible. 116 out of 1004 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Eduardo José Ortega

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Melvin Crooks, Overnight Manager on Apr 17, 2024
Hi Eduardo. Thank you for your review. I am glad to hear that overall, your hotel experience was positive. We hope to welcome you back again soon.

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve been to the dream before for work (bridal makeup artist) and to go to the club Phd, so i knew the ambiance was nice, and this hotel was aesthetically pleasing. After staying here i can say the staff was great and helpful, the rooms were clean and i felt safe. Whenever me or my boyfriend called for something they were speedy with getting whatever it was to our room, ice, cups, silverware ect. The men who helped us at the front desk both nights were friendly and wonderful. I heard complaints about rooms being too loud and hearing the nightclub but we didn’t have that problem in our room, we didn’t hear the nightclub at all. We had a room with a king bed overlooking the pool. We didn’t get to try the restaurants in the hotel, and we didn’t go to the bars or clubs but we did venture out for dinners, shopping, and a rangers game. This hotel is in a great location. There were so many great restaurants and shops walkable. MSG was only about a mile walk. We also took advantage of Chelsea Market being a few feet away. I would stay here again without hesitation!
Stayed 2 nights in Apr 2024
Response from Melvin Crooks, Overnight Manager on Apr 17, 2024
Hi Chelsea. Thank you for giving us a perfect rating. It brings me a lot of pride and joy to hear that you're an avid fan of our hotel. We appreciate your business, your loyalty and your trust. Don't hesitate to call us if there's anything we can help you with for your next trip.

8/10 Good

Dina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel, cute vibe, only thing that annoyed me was the lighting. If I put on light in bathroom it illuminated the entire room making it difficult for others to sleep.
Stayed 1 night in Apr 2024
Response from Melvin Crooks, Overnight Manager on Apr 10, 2024
Hi Dina. We appreciate you taking the time to complete a post stay survey as we value your feedback. I am glad to hear that overall, your experience was positive. Please note that your concerns have been passed on to our leadership committee which we are constantly looking for ways to improve our rooms and services. Please do not hesitate to reach out to me for any additional feedback or assistance you may need in the future.

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to have a great tome
Stayed 2 nights in Apr 2024
Response from Melvin Crooks, Overnight Manager on Apr 10, 2024
Hi Keith. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope to welcome you back to the hotel in the near future.

6/10 Okay

Temi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed on 3/31-4/1…Front desk lady that checked me in was friendly and professional . The property itself is clean with nice aesthetics. However, rooms are small and tight. Like Most NYC hotels in the city . The downside for me was that, I forgot my bottle of champagne in the room I stayed at, called back the hotel same day to find out about it, but I was given the run around and was told by front desk lady that “stuffs like that gets thrashed “. It was a brand new unopened champagne!!! Smh
Stayed 1 night in Mar 2024
Response from Irtiza on Apr 14, 2024
Thanks for taking the time to submit your feedback. We're sorry to hear about your experience at the hotel and will speak to all appropriate staff members to ensure such incidents are not repeated. Warm Regards,

10/10 Excellent

Tamique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a dare night and it was great to have the best food options close by and easy parking
Stayed 1 night in Mar 2024
Response from Melvin Crooks, Front Office Overnight Manager on Apr 3, 2024
Hi Tamique. Thank you for giving us a perfect rating. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 2 nights in Mar 2024
Response from Melvin Crooks, Front Office Overnight Manager on Apr 3, 2024
Hi Salvatore. Thank you for giving us a perfect rating. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

8/10 Good

Paulette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had to call for them to bring my bags up. It took forever for them to answer at the desk. Also was not given access code to Wi-Fi. Had to call for that. It took a while to answer. Probably was busy though at desk. Overall property very nice and comfortable and close to Chelsea market.
Stayed 1 night in Mar 2024
Response from Melvin Crooks, Overnight Manager on Apr 3, 2024
Hi Paulette. We appreciate you taking the time to complete a post stay survey as we value your feedback. I am glad to hear that overall, your experience was positive. Please note that your concerns have been passed on to our leadership committee which we are constantly looking for ways to improve our services. Please do not hesitate to reach out to me for any additional feedback or assistance you may need in the future.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking across the street was easy. The building is super cool. I loved my stay.
Stayed 2 nights in Mar 2024
Response from Melvin Crooks, Front Office Overnight Manager on Apr 3, 2024
Hi Carlos. Thank you for giving us a perfect rating. I am so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

8/10 Good

lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Melvin Crooks, Overnight Manager on Apr 3, 2024
Hi Lauren. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Okay

Lynzi

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This was more of a party hotel than I realized. It gave me Vegas vibes with the built in nightclub and DJ in the lobby. It would be a good spot for something like a bachelorette party, but I wasn’t a fan for just a chill weekend. It was so loud! Not just in the lobby, but in the hallways. Lots of drinks people. There was even a fight that erupted in the hallway next to my door around 2:30am that lasted for a good 20 minutes with hotel staff involved. They handled it very well, it’s just the style of patrons for this hotel and the nature of the reason why they’re there. As far as rooms go, the bed was very comfortable and it has nice amenities! I do think the property needs some more upkeep though. There are a lot of things sloppily done, like the ceiling lights that were partially painted on and the fact that there wasn’t a handle on the bathroom door, just a hole. That was weird. You get what you pay for. That being said, the staff was nice and the room was comfy enough. If you’re doing NYC on a budget this isn’t a bad option.
Stayed 1 night in Mar 2024
Response from Melvin Crooks, Overnight Manager on Apr 3, 2024
Hi Lynzi. We appreciate you taking the time to complete a post stay survey as we value your feedback. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our leadership committee which we are constantly looking for ways to improve. Please do not hesitate to reach out to me for any additional feedback or assistance you may need in the future.

4/10 Poor

Christina

Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from Melvin Crooks, Overnight Manager on Mar 23, 2024
Hi Christina. We appreciate you taking the time to complete a post stay survey as we value your feedback. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please do not hesitate to reach out to me for any additional feedback or assistance you may need in the future.

10/10 Excellent

Kyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Melvin Crooks, Overnight Manager on Mar 21, 2024
Hi Kyler. We appreciate the 5-star review. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Malik

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Stayed 1 night in Mar 2024
Response from Melvin Crooks, Overnight Manager on Mar 23, 2024
Hi Malik. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope to welcome you back to the Dream Downtown in the near future.

10/10 Excellent

Sage

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
snazzy place! Rooftop club was cool!
Stayed 1 night in Mar 2024
Response from Melvin Crooks, Overnight Manager on Mar 20, 2024
Hi Sage. Thank you for your review. We appreciate your positive feedback about our hotel. Looking forward to seeing you again soon.

6/10 Okay

Vitalie

Stayed 3 nights in Mar 2024
Response from Melvin Crooks, Overnight Manager on Mar 20, 2024
Hi Vitalie. We appreciate you taking the time to provide us with feedback of your stay. We hope to welcome you back again soon.

10/10 Excellent

Adriane

Liked: Cleanliness
Very hiip
Stayed 1 night in Mar 2024
Response from Melvin Crooks, Overnight Manager on Mar 17, 2024
Hi Adriane. Thank you for taking the time to review your stay with us and giving our hotel a perfect rating. Looking forward to welcoming you back soon.

10/10 Excellent

Leonel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay in the Meatpacking district…short walks to some great restaurants and the High Line and Chelsea Market.. Stayed at this Dream multilpe times and will be back again for sure.
Stayed 1 night in Mar 2024
Response from Melvin Crooks, Overnight Manager on Mar 17, 2024
Hi Leonel. I am delighted to hear that we have been part of so many journeys that you've taken. I hope that you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Thank you for your loyalty and trust.

6/10 Okay

ellen

Stayed 1 night in Mar 2024
Response from Melvin Crooks, Overnight Manager on Mar 15, 2024
Hi Ellen. We appreciate you taking the time to provide us feedback about your stay. We hope to welcome you back again soon.

10/10 Excellent

Leticia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a long weekend. Was able to get into our room a few hours early without even having to ask. Connected cafe and restaurant were convenient. Club in building did not bother us. Staff held our luggage at check out so we could shop without our bags. Close to train stations too. I’d stay here again!
Stayed 2 nights in Mar 2024
Response from Melvin Crooks, Overnight Manager on Mar 13, 2024
Hi Leticia. Thank you for your positive comments and feedback. I am so glad to hear that you enjoyed your stay with us, and you find our location to your liking. We hope to welcome you back to the hotel in the near future.

10/10 Excellent

Rohan

Tags sb
Stayed 1 night in Mar 2024
Response from Melvin Crooks, Overnight Manager on Mar 9, 2024
Hi Rohan. Thank you for giving us a perfect rating. We look forward to seeing you again soon.

4/10 Poor

Dariela

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities
extremely loud hotel
Stayed 2 nights in Feb 2024
Response from Melvin Crooks, Overnight Manager on Mar 6, 2024
Hi Dariela. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our leadership committee which we are always looking for ways to improve our services. Please do not hesitate to reach out if any further assistance is required or any other feedback comes to mind as I would be more than happy to help.

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
This property focuses on providing a club/discotheque vibe. I was given a room on the 11th floor literally right under a club that plays music until 4:00 am. I could literally feel the base in my room. If you want a good night's rest and can't sleep through loud music, then make sure you get a room on floors 4-7. Otherwise, look elsewhere.
Stayed 3 nights in Feb 2024
Response from Melvin Crooks, Overnight Manager on Mar 6, 2024
Hi Jonathan. We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. I went ahead and updated your profile notes that you request a quiet room for future reservations. Please do not hesitate to reach out to me for any additional feedback or assistance you may need in the future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place very posh
Stayed 1 night in Mar 2024
Response from Melvin Crooks, Overnight Manager on Mar 6, 2024
Hi Joseph. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Melvin Crooks, Overnight Manager on Mar 3, 2024
Hi Irene. Thank you for giving us a perfect rating. We hope to welcome you back to the hotel in the near future.

8/10 Good

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really cool hotel for young people. Very live around the area, hotel has a club and about 2-3 restaurants and a cafe. Only thing I would say is parking is really hard even with a garage right across the street because of the amount of people going to the clubs/restaursnts.
Stayed 1 night in Feb 2024
Response from Melvin Crooks, Overnight Manager on Feb 28, 2024
Hi Nancy. We appreciate you taking the time to complete a post stay survey as we value your feedback. I am glad to hear that overall, your experience was positive. We hope to welcome you back again soon.

6/10 Okay

Anthony

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Melvin Crooks, Overnight Manager on Feb 28, 2024
Hi Anthony. Thank you for your review and for choosing our hotel. We can't wait for you to visit us again so we can improve your stay with us. If you need any additional assistance, please don't hesitate to contact me.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Raymond Wong, General Manager on Feb 28, 2024
Hi Stephanie. Thank you for giving us a perfect rating. We hope to see you again soon.

4/10 Poor

Daniel

Disliked: Cleanliness, amenities
Seriously not worth the price one bit. Staying in the hotel there was still a $150 min to go upstairs. Pool is outdoors, and not useable but still a major resort fee. Room was fine but nothing at all special.
Stayed 2 nights in Feb 2024
Response from Melvin Crooks, Overnight Manager on Feb 24, 2024
Hi Daniel. We appreciate you taking the time to complete a post stay survey as we value your feedback. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our leadership committee which we are constantly looking for ways to improve our services. Please do not hesitate to reach out to me for any additional feedback or assistance you may need in the future.

8/10 Good

CAROL, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
This property is funky cool, loved the room, the location, the digital art gallery in the lobby was WOW. I read the reviews about the noise from the rooftop lounge. I was on the 9th floor and the BASE is real. Bring a noise machine to drown it out. Otherwise 5 stars.
Stayed 2 nights in Feb 2024
Response from Melvin Crooks, Overnight Manager on Feb 22, 2024
Hi Carol. We appreciate you taking the time to complete a post stay survey as we value your feedback. I am glad to hear that overall, your experience was positive. Your concerns have been noted in your profile notes. We hope to see you again soon.

10/10 Excellent

Philippe

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Raymond Wong, General Manager on Feb 22, 2024
HI Philippe. Thank you for giving us a perfect rating. We look forward to seeing you again soon.

10/10 Excellent

Tanya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet neighborhood. The front desk manager was very helpful and treated me with the courtesy and kindness I expected.
Stayed 2 nights in Feb 2024
Response from Raymond Wong, General Manager on Feb 22, 2024
Hi Tanya. Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

10/10 Excellent

Justin

Stayed 1 night in Feb 2024
Response from Melvin Crooks, Overnight Manager on Mar 21, 2024
Hi Justin. We appreciate the 5-star review. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Daniela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel in New York City for sure!!!!!
Stayed 1 night in Feb 2024
Response from Raymond Wong, General Manager on Feb 18, 2024
Hi Daniela. Thank you for your review and for choosing our hotel. I am glad to hear that you enjoyed your stay with us. We hope to welcome you back to the hotel in the near future.

2/10 Terrible

Frank

Disliked: Staff & service
Front desk wouldn't allow me to extend my stay or help me with anything. Stayed here over 100 times. Deeply disappointed.
Stayed 1 night in Feb 2024
Response from Melvin Crooks, Overnight Manager on Feb 18, 2024
Good morning, Mr. Callan Jr. Thank you for taking the time to write such a detailed review. I am very sorry to hear that your stay did not meet expectations. Unfortunately, we can't extend reservations through Expedia like you originally wanted to do. You would have to book through Expedia. If you ever want to book directly through the hotel, please don't hesitate to contact me directly so I can assist you. We are always pleased to be your second home when you are in the area.

8/10 Good

Colleen, Old Bridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full disclosure. This hotel has a nightclub and is a very popular hotel for younger party crowd. So Thursday, Friday and Saturday after 10pm- 2am, be aware of the club crowds. Check in was easy, staff all very friendly and helpful. I requested to make sure our room was on lower floors (away from club). We were here for fashion week. The room design, decor & layout is pretty clever. We had view of the Empire State Building. The hallways were a bit noisy at night due to the partygoers and other young people living their best lives.(I turned on my background noise for bedtime). The location of this hotel is fantastic! Walk to Chelsea Market, Pier 57, or to 8th Ave easily to catch the A,C,E trains/subway. Very conveniently located. Lots of food option everywhere.
Stayed 2 nights in Feb 2024
Response from Melvin Crooks, Overnight Manager on Feb 17, 2024
Hi Colleen. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Feb 2024
Response from Melvin Crooks, Overnight Manager on Feb 16, 2024
Hi Jose. I am glad to hear that overall, your experience was positive. We do hope to have the opportunity to welcome you back the next time you are in the area.

10/10 Excellent

Andrew

Good
Stayed 3 nights in Feb 2024
Response from Raymond Wong, General Manager on Feb 15, 2024
Hi Andrew. We appreciate you taking the time to complete a post stay survey as we value your feedback. I am glad to hear that overall, your experience was positive. We do hope to have the opportunity to welcome you back the next time you are in New York.

10/10 Excellent

Roberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Raymond Wong, General Manager on Feb 17, 2024
Hi Roberto. Thank you for giving us a perfect rating. We hope to welcome you back to the hotel in the near future.

2/10 Terrible

Jenna

Stayed 3 nights in Feb 2024
Response from Melvin Crooks, Overnight Manager on Mar 21, 2024
Hi Jenna. We appreciate you taking the time to complete a post stay survey as we value your feedback. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please do not hesitate to reach out to me for any additional feedback or assistance you may need in the future.

8/10 Good

Alexandra

Stayed 1 night in Feb 2024
Response from Raymond Wong, General Manager on Feb 15, 2024
Hi Alexandra. We appreciate you taking the time to complete a post stay survey as we value your feedback. I am glad to hear that overall, your experience was positive. We do hope to have the opportunity to welcome you back the next time you are in New York.

10/10 Excellent

Donato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Convenient, yet quiet cozy West Village and steps to the Hudson.
Stayed 1 night in Feb 2024
Response from Raymond Wong, General Manager on Feb 11, 2024
Hi Donato. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. We do hope to have the opportunity to welcome you back the next time you are in New York.

10/10 Excellent

Brittany

Travelled with partner
Property was clean, however a lot of room issues—our lights didn’t dim, shortage of outlets, VERY noisy (hardly any insulation seemingly), extremely uncomfortable bed and pillows so not a good nights sleep. Disappointing room for otherwise nice property and price.
Stayed 1 night in Feb 2024
Response from Melvin Crooks, Overnight Manager on Feb 11, 2024
Hi Brittany. We appreciate you taking the time to complete a post stay survey as we value your feedback. I am glad to hear that overall, your experience was positive. Please note that your concerns have been passed on to our leadership committee which we are constantly looking for ways to improve our rooms and services. Please do not hesitate to reach out to me for any additional feedback or assistance you may need in the future.

10/10 Excellent

Isabella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel
Stayed 1 night in Feb 2024
Response from Raymond Wong, General Manager on Feb 8, 2024
Hi Isabella. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Okay

Jesus

Stayed 2 nights in Jan 2024
Response from Raymond Wong, General Manager on Feb 9, 2024
Hi Jesus. I appreciate your honest feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We hope to welcome you back to the hotel in the near future.

10/10 Excellent

Orestes

Liked: Cleanliness, staff & service, property conditions & facilities
The king suite over looking the pool was absolutely gorgeous.
Stayed 1 night in Jan 2024
Response from Raymond Wong, General Manager on Feb 8, 2024
Hi Orestes. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Xiaowei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service staff were awesome.
Stayed 2 nights in Dec 2023
Response from Raymond Wong, General Manager on Feb 8, 2024
Hi Xiaowei. Thank you for your kind comments and we appreciate the perfect rating. I will be sure to let our staff know how much of an impact they made on your experience.

10/10 Excellent

Jean

Stayed 1 night in Jan 2024
Response from Raymond Wong, General Manager on Feb 15, 2024
Hi Jean. We appreciate the perfect rating. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Alcira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Raymond Wong, General Manager on Feb 8, 2024
Hi Alcira. Thank you for the 5-Star review. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Shari

Travelled with partner
Liked: Amenities, property conditions & facilities
Great values
Stayed 3 nights in Jan 2024
Response from Raymond Wong, General Manager on Feb 8, 2024
Hi Shari. Thank you for the 5-Star review. We look forward to welcoming you back to the hotel in the near future.