All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Kayla,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel & staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Regards, Hotel Manager
Dear Paula,We sincerely regret that your experience did not meet your expectations. We strive to deliver exceptional service to all our guests, and it's clear we fell short in your case. Your feedback is invaluable to us as it helps identify areas for improvement. We would greatly appreciate the opportunity to understand more about your experience. If you could reach out to us to discuss this further, it would be most helpful in refining our services. We hope you will give us another chance to serve you better.Sincerely, Hotel Manager
I wish the complimentary breakfast was better , but good stay overall ..
Dwight
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Dwight, We're glad to hear you had a good overall stay. Your feedback about the breakfast is noted, and we'll strive to improve it. Thank you for choosing to stay with us, and we hope to welcome you back in the future.Sincerely,Hotel Manager
2/10 Terrible
Bisa
Business traveller
Apr 12, 2024
Disliked: Amenities
It felt very uncomfortable. A gross like feeling. It was also loud. Could hear people in room next door and in hallway. Looked like bugs and insects were killed on the wall and never cleaned off.
Bisa
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear Bisa,We're truly sorry to hear about your uncomfortable experience during your stay. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager
Dear Theresa,Thank you for your rating! We're glad to hear that you had a good experience during your stay. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager
I would never stay here again. Especially for the cost. Ended up in a basement room that was tinier than the pictures. Staff were pretty disinterested and advertised parking was 10 spaces so no space when we got there.
Alethea
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 10, 2024
Dear Alethea,We apologize for the disappointment you experienced during your stay. Your feedback is important to us, and we regret that we did not meet your expectations. We will address the issues you've raised with our team to ensure improvements are made. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
Dear Denis,Thank you for your perfect 5 out of 5 rating! We're delighted to hear that you found our hotel neat and tidy during your stay. Maintaining a clean and organized environment for our guests is a top priority, and we're glad that we could meet your expectations in this regard. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future! Sincerely, Hotel Manager
Dear Josh C,Thank you for your positive rating! We're glad to hear that you had a good experience during your stay with us. We appreciate your support and hope to welcome you back again soon!Sincerely, Hotel Manager
Dear Dominique,Thank you for your perfect rating! We're delighted to hear that you found our staff amazing. Providing exceptional service to our guests is always our goal, and we're thrilled that we could make your stay enjoyable. We appreciate your feedback and hope to welcome you back for another amazing experience in the future!Sincerely, Hotel Manager
Close to airport and close to the city for a great price
joe
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 5, 2024
Dear Guest,Thank you for your positive feedback regarding our hotel's convenient location, situated close to both the airport and the city, all at a great price. We're delighted to hear that you found our location and pricing to be advantageous. We continuously strive to offer a convenient and affordable experience for our guests, and we're thrilled that we met your expectations in this regard. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager
6/10 Okay
Timothy
Apr 4, 2024
Liked: Staff & service
Timothy
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 6, 2024
Dear Guest,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon.Sincerely,Hotel Manager
4/10 Poor
Nancy
Travelled with partner
Apr 4, 2024
Liked: Staff & service
Disliked: Amenities
Convenient to LaGuardia airport. Provided a nutritious bag breakfast included in the price. Staff were polite and professional. They also provide a shuttle to LGA.
Our room was close to the front desk and was very noisy, all night long. Shuttle to airport (3-4 minutes) was dirty with many stains on the seats. Driver was very polite and professional.
Nancy
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 5, 2024
Dear Nancy,Thank you for your feedback. We're pleased to hear that you found our location convenient and appreciated the bag breakfast and shuttle service. However, we apologize for the noise disturbance and the condition of the shuttle. Your comments will be addressed with our team to ensure improvements are made. We hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager
6/10 Okay
Kirk
Apr 3, 2024
Liked: Staff & service
The shuttle service does not run between noon and 4pm. However, there is a LaGuardia bus stop 5 minutes from the front door if you have a 3:30 flight like I did. Also, be aware this hotel is directly in the path of runway 22, so it can get loud when the planes are landing.
Kirk
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 4, 2024
Dear Kirk,We apologize for any inconvenience caused by the limited shuttle service hours. We appreciate you mentioning the alternative transportation option of the LaGuardia bus stop nearby, which can be helpful for guests with flights during the shuttle's non-operating hours. Additionally, we apologize for any inconvenience caused by the noise from the nearby runway. Your feedback is valuable to us, and we will use it to improve our services and facilities for our guests in the future. Please visit us again.Sincerely, Hotel Manager
We reached there and they did not have any parking place for our car and asked us to park where we can find at our risk.
Bhagvati
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Bhagvati,We sincerely apologize for the inconvenience you experienced with parking during your stay. It's unacceptable that we were unable to provide you with a secure parking space upon your arrival. Your feedback is invaluable, and we will address this issue with our team to ensure that we improve our parking arrangements and communication with guests regarding parking availability in the future. We hope to have the opportunity to provide you with a much-improved experience on your next visit. Sincerely, Hotel Manager
Room was clean, staff was friendly and polite. Will go back for sure.
Cassian
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Dear Cassian,Thank you for your positive feedback. We're thrilled to hear that you found our room clean and our staff friendly and polite. It's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we did a good job. We look forward to welcoming you again.Sincerely, Hotel Manager
Not a Traveler friendly establishment. If your going to NYC, make sure that the is near where you want to be. They are not user friendly.
Ginger
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Ginger,We sincerely apologize for any inconvenience you experienced during your stay. Our aim is to provide a welcoming and accommodating environment for all our guests, and we regret that we fell short of your expectations. We appreciate your feedback regarding our location and user-friendliness, and we will take this into consideration as we strive to improve our services. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
Dear Frank,Thank you for your review and for recognizing our efforts in cleanliness. We're glad we could accommodate you during your time of need. Your feedback is valuable to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager
6/10 Okay
Brandon
Mar 22, 2024
It wasn’t great it was just ok
Brandon
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear Brandon,We appreciate your feedback, and we're sorry to hear that your experience was only okay. We strive to provide exceptional service and accommodations, and we apologize if we fall short of your expectations. Your comments will help us identify areas for improvement. Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
Dear YAAQOB,We apologize for the bad service you experienced during your stay. Your feedback is valuable to us, and we will use it to improve our services for future guests. If you would like to provide more details about your experience, please feel free to share them with us. We hope to have the opportunity to make it right and regain your trust in our hotel.Sincerely, Hotel Manager
Was able to fine the hotel
Will
Check out early for very early flight
Joseph
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 21, 2024
Dear Joseph,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager
The facility was pleasant but a little cramped. Staff was friendly & helpful. It is under the flight path for planes into LaGuardia Airport so it can be a little noisy.
Kenneth
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 21, 2024
Dear Kenneth,Thank you for your review. We're delighted to hear that you found our facility pleasant and our staff friendly and helpful. However, we apologize for any inconvenience caused by the noise from planes flying into LaGuardia Airport. We understand the importance of a peaceful stay and will strive to address this concern to enhance the overall experience for our guests. We hope to welcome you back for a more serene stay in the future.Sincerely, Hotel Manager
The facility was pleasant but a little cramped. Staff was friendly & helpful. It is under the flight path for planes into LaGuardia Airport so it can be a little noisy.
Kenneth
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Kenneth,Thank you for your review. We're delighted to hear that you found our facility pleasant and our staff friendly and helpful. However, we apologize for any inconvenience caused by the noise from planes flying into LaGuardia Airport. We understand the importance of a peaceful stay and will strive to address this concern to enhance the overall experience for our guests. We hope to welcome you back for a more serene stay in the future.Sincerely, Hotel Manager
8/10 Good
Nicholas
Mar 18, 2024
Nicholas
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 8, 2024
Dear Nicholas,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager
The property has no in-house dinning facility. Also, thereis mo room service facility available.
Good part is room in which I stayed was clean.
SUDIPTO
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 15, 2024
Dear SUDIPTO,Thank you for your feedback on your recent stay at our hotel. We're delighted to hear that you found your room to be clean. We understand the importance of a comfortable accommodation experience. However, we acknowledge your concerns regarding the absence of in-house dining and room service facilities. We'll take your feedback into consideration as we continuously strive to enhance our guest experience. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager
10/10 Excellent
Lilianett
Travelled with family, Travelled with family and small children, Business traveller
Dear Guest,We're delighted to hear that you enjoyed your stay with us! Thank you for choosing our hotel, and we hope to welcome you back again soon for another delightful experience. If you have any further feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know.Sincerely, Hotel Manager
10/10 Excellent
yohana
Mar 13, 2024
yohana
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 14, 2024
Dear Yohana,I am grateful for your 5-star review. We aim for complete guest satisfaction, so I am happy to hear that you felt that way. It is evident that you concur with our belief that we should offer our guests an excellent blend of comfort, convenience, amenities, and value. If your travels bring you back to this area, I hope you will come stay with us. Being in this business is a true pleasure when serving customers like you.Sincerely, Hotel Manager
Dear Mike,Thank you for your 5 out of 5 rating! We're thrilled to hear that you found our hotel to be simple, clean, and friendly. Providing a welcoming and comfortable environment for our guests is important to us, and we're glad we could meet your expectations. We appreciate your kind words and hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager
Shuttle service, bed comfort and free breakfast was awesome
Aarifsa
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Aarifsa,We're thrilled to receive your 5 out of 5 rating and to hear that you had an awesome experience with our shuttle service, comfortable beds, and complimentary breakfast! Providing convenience, comfort, and a delicious start to the day are all priorities for us, and we're delighted that we could meet your expectations. Thank you for choosing us, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager
Dear Guest,Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations. Your insights are valuable to us, and we will use them to improve our services. If you have specific details you'd like to share or if there's anything we can do to address your concerns, please feel free to reach out directly. We appreciate your time and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
10/10 Excellent
Brandi, Burlington
Mar 11, 2024
Liked: Staff & service
Brandi
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear Brandi,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
2/10 Terrible
Kimberly
Mar 11, 2024
Disliked: Cleanliness, staff & service
This property was dirty. The card wasn’t working to open our room. Never Again! Not worth paying
Kimberly
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Kimberly,We apologize for the inconvenience you experienced during your stay. Providing a clean and comfortable environment is our priority, and we regret falling short of your expectations. Your feedback will be addressed promptly to ensure a better experience for future guests.Sincerely, Hotel Manager
Dear James,We're truly sorry to hear about your negative experience. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
10/10 Excellent
Jiawei
Mar 9, 2024
Jiawei
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Jiawei,Thanks for the stay and great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again.Sincerely, Hotel Manager
10/10 Excellent
Brandi, Burlington
Mar 7, 2024
Front desk staff was very helpful!
Brandi
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 7, 2024
Dear Brandi,Thank you for your kind words about our front desk staff! We're thrilled to hear that you found them helpful during your stay. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable experience.Sincerely, Hotel Manager
8/10 Good
Jesse
Mar 7, 2024
Jesse
Response from Hotel Manager on Mar 8, 2024
Dear Jesse, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager
Dear Andres,Thank you for your perfect rating and for sharing your positive experience! We're thrilled to hear that the front desk lady provided you with excellent service and assistance during your stay. We'll be sure to pass along your kind words to her. Your satisfaction is important to us, and we appreciate your support. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager
Dear Casandra,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager
4/10 Poor
Roksana
Feb 29, 2024
Roksana
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Roksana,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager
We chose this hotel due to its proximity to LaGuardia. Also, it was close to the Budget Rental where we needed to return our rental car. When we asked about how safe it would be to drop off the car and walk back to the hotel, Muhammed (who was working the desk) offered to have their airport shuttle come to get us! We were so glad to not have to worry about the walk back. He was so nice and very helpful. The room was small but it was fine for us. It was also very clean. Got a sweet bag breakfast and a ride to the airport.
Mark
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Mark,Thank you for sharing your experience with us! We're delighted to hear that Muhammed provided excellent service and went above and beyond to ensure your safety and convenience. We're glad that the room met your needs and was clean. It's wonderful to hear that you enjoyed the sweet bag breakfast and the ride to the airport. We appreciate your kind words and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager
6/10 Okay
Vanesha
Business traveller
Feb 15, 2024
Disliked: Amenities
basic needs met. nithing special or particularly nice about it.
Vanesha
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 15, 2024
Dear Vanesha,Thank you for sharing your feedback on our hotel. We appreciate your positive comments about the basic needs being met, ensuring a comfortable stay. We strive to provide a satisfactory experience for our guests. However, we also acknowledge your observation that there was nothing particularly special or noteworthy about the amenities. We value your input and will use it to enhance our offerings in the future. We hope to have the opportunity to welcome you back and exceed your expectations.Sincerely, Hotel Manager
Dear Erik, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
10/10 Excellent
Afra
Travelled with partner
Feb 6, 2024
Liked: Amenities
Amazing
Afra
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 6, 2024
Dear Afra,Thank you for the amazing rating! We're thrilled to hear that you had a great experience during your stay. If there's anything specific that made your stay amazing or any suggestions you have for improvement, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back again soon!Sincerely, Hotel Manager
8/10 Good
Richard
Travelled with partner
Feb 4, 2024
Liked: Cleanliness, staff & service
Very comfortable stay. I would stay again.
Richard
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 5, 2024
Dear Richard,We're delighted to hear that you had a comfortable stay and would choose to stay with us again. Your satisfaction is our top priority, and we're glad we could meet your expectations. We can't wait to welcome you back! Sincerely, Hotel Manager
Dear DAVID,Thank you for your perfect rating and concise feedback! We're thrilled to hear that you found everything you needed during your stay. Providing a comfortable and convenient experience for our guests is our priority, and we're glad we met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future! Sincerely, Hotel Manager
Very noisy because of plane landing, room is very small, They provide the breakfast just a packet. You can get a lot better hotel around that area with the exact same price.
Naieemur
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 31, 2024
Dear Naieemur,We apologize for the inconvenience caused by the noise from the nearby airport and the size of the room. Additionally, we regret that the breakfast provided did not meet your expectations. Your feedback is valuable, and we will take it into consideration as we strive to improve our offerings and provide a more enjoyable experience for our guests. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
4/10 Poor
Timothy
Business traveller
Jan 30, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The advertised breakfast was in a bag. Croissant with nothing to put on it. Extremely basic. Not like your typical hotel breakfast
Timothy
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 31, 2024
Dear Timothy,We apologize for the disappointment with the breakfast offerings during your stay. Your feedback is important to us, and we will review our breakfast options to ensure they meet the expectations of our guests. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience in the future. Sincerely, Hotel Manager
6/10 Okay
Carlos
Jan 30, 2024
Disliked: Staff & service
Carlos
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Feb 1, 2024
Dear Carlos, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
Dear Raymond,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager
10/10 Excellent
Qian
Travelled with family, Travelled with family and small children, Travelled with group
Dear Guest,Thank you for your kind words. We're thrilled to hear that you had a great experience with our service! Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager
Dear Tyler,We apologize for the inconvenience caused by the presence of gnats in your room. Your comfort is our priority, and we take your feedback seriously. We will investigate the issue promptly and take measures to address and prevent any pest-related issues in the future. Thank you for bringing this to our attention, and we appreciate your understanding. If you have any additional concerns, please feel free to contact us directly. We hope to have the opportunity to make amends on your next visit.Sincerely, Hotel Manager