Ratings based on 1,804 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-May-2015
Was in NYC for a Yankees game. Didn't spend a lot of time. Just needed a clean and comfortable spot to sleep and the Carlton fit the bill.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Mexico

Excelente ubicación, pésimo concierge

Posted 26-May-2015
Pros: La cama y la ubicación.
Cons: Definitivo el servicio de concierge y el internet.
Location: Estás muy cerca de las tiendas de 5th Av, a una cuadra del hotel hay un restaurante libanés Ilili delicioso!
Muy buena ubicación, a una cuadra de 5th Av, las habitaciones bastante grandes para ser NYC, la cama (colchon, almohadas, sabanas...) en excelente estado, el personal de recepción super amables. Si vas de trabajo cuidado, el internet está pésimo, todos los días se va la señal y está lentísimo y además te cobran por usar el business center. Los concierge fatales, super groseros y no ayudan mucho con sus recomendaciones. El Room Service es MEGA CARO, el primer día que llegamos nos tardamos horas para que nos contestaran en room service y pagamos 50usd por una sopa y un sandwich.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom breda, nederland

Centraal hotel, goed verzorgd!

Posted 15-May-2015
5 dagen New York in dit hotel doorgebracht. Het ligt centraal voor alle bezienswaardigheden. Elke dag schone handdoeken en bedden. Nette badkamer met fijne douche en heerlijk ruikende douchespullen. Gratis koffie en thee. Aardig en behulpzaam personeel maar zo hebben wij de meeste new yorkers wel ervaren. Zeker aanrader!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston, MA

Exceptional Service

Posted 12-May-2015
Pros: Everything
Location: Fantastic location in cool part of town; excellent restaurants/sites nearby
It is with much gratitude that gush about the wonderful Mothers' Day / Birthday weekend that my family just spent at the Carlton. We are a family of five (kids are teenagers) that took two Executive Double rooms on Friday, then replaced one on Saturday with the Corner Pocket Suite to have a place to entertain friends. Beginning with their assistance to my husband getting gorgeous flowers in our room to surprise me, to quickly assisting with any detail of our transition, they were so helpful and gracious-- even in tracking down the flowers I forgot in our first room! By the way, I would totally recommend the Corner Pocket Suite for special occasions -- What a treat! Thank you for such a memorable event!
2 out of 5
by A verified traveller

Furniture literally had tears in it.

Posted 8-May-2015
Desk chair literally had tears in it and was dirty. For a Midtown hotel at that price I would expect a comfortable chair to sit and do some work in
Comment from Hotel Management
10-May-2015 by Vic Freeman, Hotel Management
Dear guest, We sincerely apologize for the condition of the chair that was in your room. We trust you enjoyed your the rest of your stay and there were no other issues experienced. Regards, Vic Freeman
4 out of 5
Recommended
for Everyone
by A verified travellerfrom j

Excellent location

Posted 20-Apr-2015
Great location, friendly staff, nice small clean room, good amenities The only take is a small , uncomfortable bed for 2 persons (standard room). It's definitely worth what we paid for though
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto

Best in Class

Posted 19-Apr-2015
Pros: Location and style.
Cons: We did not visit the hotel restaurant so that would be my only concern. It looked really fine.
Location: It's in downtown Manhatten - you can figure that one out yourself
I bokked this hotel on Expedia only based on reviews and the photos posted. I was extremely happy with the hotel upon arrival. We were provided with a free room upgrade. The hotel was luxurious! We visited a number of large chain hotels in the area and found that the value received at the Carlton was unbeatable.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Apr-2015
Pros: Clean and the room was nice.
Cons: The Internet speed.
The internet was extremely slow- wasn't able to do any business there. The bathroom was also dated. However, the room overall was nice - roomy and clean.
Comment from Hotel Management
19-Apr-2015 by Vic Freeman, Hotel Management
Dear Guest, our apologies for the internet issues faced, we are in the process of updating our hardware and trust on your next visit this won't be an issue for you. Sincerely, Vic Freeman
3 out of 5
by A verified traveller

Beste Zeiten überstanden........

Posted 14-Apr-2015
Pros: Lobby und WLAN kostenlos. Zentrale Lage.
Einchecken war ungeschickt, da das Zimmer erst gegen 19.00 Uhr zur Verfügung stand. Ein kleines Zimmer wurde vorübergehend zur Verfügung gestellt. Das gebuchte Zimmer war entsprechend der beschriebenen Austattung, allerdings wie das gesamte Hotel recht abgewohnt. WLAN überall und kostenlos. Vielleicht ein kleiner Ausgleich.
Comment from Hotel Management
19-Apr-2015 by Vic Freeman, Hotel Management
Dear guest, thank you for your feedback. Apologies that your room wasn't first available upon arrival. We are happy to read you liked the lobby and the complimentary wifi. We hope to welcome you again. Sincerely, Vic Freeman
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 8-Apr-2015
We enjoyed the hotel very much. Great central location and close to subway system. The ambience and the decor in the lobby was lovely, I particularly enjoyed the revolving door and grand staircase leading down to the lobby from the street. Our room was surprising large, very comfortable and nicely decorated. The staff was pleasant and helpful.