Ratings based on 1,730 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Business trip

Posted 27-Feb-2015
LOVED the hotel and the staff! The room was very spacious - very small bathroom, but that is to be expected in NYC. My only complaint was the room was freezing - not sure if it was a draft from the windows or if my thermostat didn't work. Either way - couldn't get the room above 60-degrees.
3 out of 5
by A verified travellerfrom Los angeles, ca

Close to a lot

Posted 17-Feb-2015
Was unaware that the rooms were boutique. The photo I was shown looked bigger than what I walked into. Not a bad place, just prefer bigger. Staff was very friendly.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom new york

Very well impressed

Posted 17-Feb-2015
The hotel was nicer than we thought, soecially after reading some of the bad reviews but I guess they are old. The rooms are quite small but comfortable, clean and well decorated. The bathroom may be a bit u comfortable because of it's size - small- if you are staying for a while. We only stayed the night so it was ok. We ordered room service and the food was delicious everything We ordered was good. This was really a surprise since hotels not always has good food. Price is okay for a hotel of course a bit more than a restaurant. Great location but no view from the room just buildings. Overall a very nice place. We would go back
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston

Classic, classy

Posted 2-Feb-2015
Pros: All of the above and they gave us a significant upgrade because the hotel was not busy and we have stayed before...
Cons: The parking rates around the corner are abominable...the hotel should make a deal with someone for some reasonably lowered rates.
Location: J.P. Morgan Library, Eataly , Madison Square Park, Flatiron Building...
I love the Carlton...great staff, great location, classic and comfortable rooms, lovely bathrooms, stately lobby...
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Jan-2015
Enjoyable stay - great bar with simple but good food - and a very good pool table.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston, MA

Great luxury hotel in a great location

Posted 1-Jan-2015
Gorgeously decorated for the holidays! This hotel provided a great home base for our family vacation. They provided an in-room coffee maker (by my request), and the room service was great and kid-friendly (also by request). Highly recommend.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto, ON, Canada

Nice hotel

Posted 29-Dec-2014
Pros: Very clean and updated, but kept architectural details from older era.
Cons: Housekeeping should come daily, even if just to empty garbage.
Location: A few blocks from various subway stops. Nice park nearby. Not a lot of places open late night.
Check-in was great, allowed in early and friendly staff. Not impressed that no housekeeping happened after my first night despite my having been out almost the entire day and night. Overall, the place is well updated, clean, nicely decorated. Appreciated the new gym, but it needs more maintenance as it was out of water and cleaning towelettes were dried out. Location is nice - far from crazy crowds at Christmas, though it wasn't as close to subway as I'm used to staying in Times Square (these are trade-offs).
4 out of 5
Recommended
for Everyone
by A verified travellerfrom S

Nice hotel but needs a bit of TLC

Posted 24-Dec-2014
Spent three days here just before Christmas. Present helpful staff but standard rooms were in need of an update- leather chairs shabby, bathroom sink cracked etc. Had one room upgraded and that was much better. No tea and coffee facilities in the room though 24 hour access in the hotel itself. Good location for empire state and other midtown attractions- walkable to time square, Rockefeller, Macy's etc. Area around the hotel felt safe at all times.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Dec-2014
Very nice atmosphere holiday spirit was all over staff was very very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Dec-2014
Great service, very clean. Helpful staff. I'll be back in the future.