Ratings based on 1,820 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very good location.

Posted 2-Jul-2015
Pros: Spacious room. Good lighting. Abundant electrical outlets.
Cons: Brighter hallways.
Location: Madison square park was charming with playground for children. Great shopping and restaurants within walking distance. Easy access to Subway.
Really nice hotel with a beautiful lobby. Room (executive double) was spacious, had good lighting and was nicely appointed. Other reviews had mentioned the dark hallways which we found to be true. A lighter shade of paint would really brighten up the spaces. Our too. Had an abundant number of electrical outlets which is unusual in older hotels. This was really a plus. We would definitely stay at this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveller from CT

A diamond in the rough!

Posted 29-Jun-2015
We have been staying in NYC for a few years. This is a diamond in the rough! We loved it! In my favorite part of the city as I used to live on 23rd St.
4 out of 5
Recommended
for Everyone
by A verified traveller from JPN

便利、マンハッタンにしては広い部屋

Posted 22-Jun-2015
Pros: 清潔感がある。
以前泊まった別のホテルに比べてやや広く(マンハッタンにしては)、良かった。 バスルームが異常に広くバランスは悪かった。
4 out of 5
Recommended
for Everyone
by A verified traveller from new york, ny

Posted 22-Jun-2015
Pros: Large room and bathroom
Cons: Too much room deodorizer. Air conditioner didn't work well. Not enough towels for three people.
Location: Close to all kinds of food. Convenient to subway stations.
Stayed from a Wednesday thru a Sunday. Nice lobby. Furniture showing wear and tear. There were no "do not disturb" tags for the door, but it turned out to be fine as housekeeping knocked before entering. No ice machines on the floor. Convenient location.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 9-Jun-2015
Pros: spaciousness of the room
Location: wonderful location for the meeting I came to New York.
The hotel was beautiful and most comfortable for the short stay I was there. I highly recommend this area as well except for the Philippean national holiday parade.
2 out of 5
by A verified traveller from Paris

Hotel bruyant en etage bas, soit a cause de la rue

Posted 1-Jun-2015
Pros: la localisation
hotel bien placé pour visiter New York rapport qualite prix tres moyen les chambres sont petites et bruyantes j ai demandé a changer de chambre, au 7 eme etage c'etait beaucoup plus calme; trop cher pour le niveau proposé probleme dinternet et de robinetterie
Comment from Hotel Management
4-Jun-2015 by Vic Freeman, Hotel Management
Hello Denis, thank you for your feedback. Happy to see you liked the location of the hotel, and I'm glad we were able to switch you to a quieter room. We look forward to your next visit with us. Regards, Vic Freeman
2 out of 5
by A verified traveller from miami

Room with a view

Posted 31-May-2015
Pros: Nothing
Cons: A doorman upon arrival, clean well fitting uniforms, complimentary coffee pots in rooms, rooms big enough to put a cot in,better lighting.
Location: Good location, convenient to Herald square, and subways
I stayed in room 427 with my teenage son during memorial day weekend, The room was so small we were in shock. Directly across the street from our room was a man who was nude for the entire 4 day duration of our trip, It was like a horrific accident, you didn't want to look but you couldn't help it. We brought this to the attention of 4 different front desk employees during the course of our visit but because it was not actually happening in the hotel it wasn't really their problem and as it was a holiday weekend they were booked they couldn't change our room. I am not a prude by any means but it was offensive especially as I was traveling with a child. There was no doorman when we arrived, We had to request a bellhop, We had to request a coffee pot for our room. We requested that the room was cleaned only one of the days we stayed but it wasn't..The lighting in the room was horrible and the hallways were worse. The halls are painted the saddest grey/mauve. The bar was closed for private events 2 of the 3 nights we were there
5 out of 5
Recommended
for Everyone
by A verified traveller from Sweden

Väldigt nöjda!

Posted 28-May-2015
Vi bodde 4 nätter på hotellet i maj 2015 och var väldigt nöjda med vistelsen. Det ligger nära alla butiker på 6 avenue, såsom Victoria Secret, och relativt nära butikerna på 5:e. Läget var en bra utgångspunkt då vi smidigt även kunde ta oss ner till meatpacking. Bra "matbutiker" runt hörnet och även starbucks. Hotellets personal var super!! Rummet var litet (queen size) men det var sköna sängar och fräscht. Kommer garanterat tillbaka!
3 out of 5
by A verified traveller

business trip with a hard time

Posted 28-May-2015
Hotel staff gave me a difficult time about using our corporate card for the incidentals. Not happy with the customer service at all. And will not stay again
Comment from Hotel Management
1-Jun-2015 by Vic Freeman, Hotel Management
Dear guest, we are disappointed to read your feedback about our customer service, as we usually see very positive reviews in this area. We hope we have the opportunity to make up for this in the future. Regards, Vic Freeman
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-May-2015
Was in NYC for a Yankees game. Didn't spend a lot of time. Just needed a clean and comfortable spot to sleep and the Carlton fit the bill.