Ratings based on 1,770 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Apr-2015
Pros: Clean and the room was nice.
Cons: The Internet speed.
The internet was extremely slow- wasn't able to do any business there. The bathroom was also dated. However, the room overall was nice - roomy and clean.
Comment from Hotel Management
19-Apr-2015 by Vic Freeman, Hotel Management
Dear Guest, our apologies for the internet issues faced, we are in the process of updating our hardware and trust on your next visit this won't be an issue for you. Sincerely, Vic Freeman
3 out of 5
by A verified traveller

Beste Zeiten überstanden........

Posted 14-Apr-2015
Pros: Lobby und WLAN kostenlos. Zentrale Lage.
Einchecken war ungeschickt, da das Zimmer erst gegen 19.00 Uhr zur Verfügung stand. Ein kleines Zimmer wurde vorübergehend zur Verfügung gestellt. Das gebuchte Zimmer war entsprechend der beschriebenen Austattung, allerdings wie das gesamte Hotel recht abgewohnt. WLAN überall und kostenlos. Vielleicht ein kleiner Ausgleich.
Comment from Hotel Management
19-Apr-2015 by Vic Freeman, Hotel Management
Dear guest, thank you for your feedback. Apologies that your room wasn't first available upon arrival. We are happy to read you liked the lobby and the complimentary wifi. We hope to welcome you again. Sincerely, Vic Freeman
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 8-Apr-2015
We enjoyed the hotel very much. Great central location and close to subway system. The ambience and the decor in the lobby was lovely, I particularly enjoyed the revolving door and grand staircase leading down to the lobby from the street. Our room was surprising large, very comfortable and nicely decorated. The staff was pleasant and helpful.
2 out of 5
by A verified traveller

Close to city center

Posted 23-Mar-2015
Room and bathroom were very small furnitures are old
Comment from Hotel Management
25-Mar-2015 by VFreeman, Hotel Management
Dear guest, We're sorry to read that you found the room to be small and the furniture old. We hope the rest of your stay was enjoyable.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom ny, ny

Walking distance to penn central

Posted 14-Mar-2015
Stayed overnight for a weekend stay. It met our needs. The bathroom was tight and no room to put things, no towel hooks or latch for the bathroom door. There were no plastic cups either. Other than that, everything was clean and very comfortable nights sleep.
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel in a great business location

Posted 6-Mar-2015
Pros: Lobby and restaurant
Cons: Windows are a bit noisy
Location: Madison Ave and Madison Square.
Upgraded to a Junior Suite - it was really nice. Really great attitude from the staff.
4 out of 5
Recommended
for Everyone
by A verified traveller

Business trip

Posted 27-Feb-2015
LOVED the hotel and the staff! The room was very spacious - very small bathroom, but that is to be expected in NYC. My only complaint was the room was freezing - not sure if it was a draft from the windows or if my thermostat didn't work. Either way - couldn't get the room above 60-degrees.
3 out of 5
by A verified travellerfrom Los angeles, ca

Close to a lot

Posted 17-Feb-2015
Was unaware that the rooms were boutique. The photo I was shown looked bigger than what I walked into. Not a bad place, just prefer bigger. Staff was very friendly.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom new york

Very well impressed

Posted 17-Feb-2015
The hotel was nicer than we thought, soecially after reading some of the bad reviews but I guess they are old. The rooms are quite small but comfortable, clean and well decorated. The bathroom may be a bit u comfortable because of it's size - small- if you are staying for a while. We only stayed the night so it was ok. We ordered room service and the food was delicious everything We ordered was good. This was really a surprise since hotels not always has good food. Price is okay for a hotel of course a bit more than a restaurant. Great location but no view from the room just buildings. Overall a very nice place. We would go back
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston

Classic, classy

Posted 2-Feb-2015
Pros: All of the above and they gave us a significant upgrade because the hotel was not busy and we have stayed before...
Cons: The parking rates around the corner are abominable...the hotel should make a deal with someone for some reasonably lowered rates.
Location: J.P. Morgan Library, Eataly , Madison Square Park, Flatiron Building...
I love the Carlton...great staff, great location, classic and comfortable rooms, lovely bathrooms, stately lobby...