Ratings based on 1,395 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom UK

Hotel in NYC

Posted 16-Nov-2014
The hotel was good overall but the standard rooms are small and staff werent really helpful to find a solution- we weren't Even able to upgrade because we were only staying for 4 nights which I found quite frustrating!
Comment from Hotel Management
22-Nov-2014 by Vic, Hotel Management
Dear elodie Thank you for sharing your comments. We are pleased you enjoyed the Carlton. Like many New York City hotels some of our rooms are more compact but we do offer multiple room categories of different sizes. I am very sorry we were not able to accommodate a larger room due to our high occupancy at the time. We hope you had a good visit to New York Sincerely Vic Freeman
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Rochester NY

Great hotel!

Posted 11-Nov-2014
I was delighted the minute I opened the door to our room! The beauty and character of the architecture and close proximity to the attractions of the city made this the perfect place to stay. Staff was courteous and professional and the room was clean and well-appointed. I would highly recommend!
5 out of 5
Recommended
for Everyone
by A verified traveller

Parents Weekend

Posted 10-Nov-2014
Pros: I like the location of the hotel.
Location: Close to Herald Square for shopping
We had a wonderful stay at your hotel. Although the bed was quite small, the bathroom made up for it.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom New York, NY

Room without a view

Posted 8-Nov-2014
The hotel is in a convenient location. Room was spacious and pleasant but had no view (interior courtyard presenting windows of other hotels and offices). Bed was excellent. Poorly lit bathroom. Towels were at other side of bathroom, could not be reached from tub. Skimpy toilettries. Remote control for tv did not work. Breakfast buffet was not included in room rate, which was close to $900 for two nights.
Comment from Hotel Management
18-Nov-2014 by Vic, Hotel Management
Dear MR Thank you for sharing your feedback. We are so pleased you enjoyed our central location , the size of our rooms and our fabulous bed. IThe Carlton is an older historic hotel and as such is not very tall inhibiting some room views. We proudly provide Molton Brown amenities and include two sizes of soap as well as shampoo, conditioner, body wash and body lotion. Please know we do have bed and breakfast packages available which include breakfast. Thank you again we hope to be able to welcome you back Sincerely Vic Freeman
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Florida

Extremely Wonderful Hotel and Service

Posted 22-Oct-2014
Pros: Everything
Location: Perfect location close to everything and great for walking to places.
We are very picky travelers who enjoy the finer luxuries when we travel but are still always looking for a great deal. There isn't one negative thing we could say about this hotel its location it's staff or the room. Everything was great. The staff was very professional and welcoming. Within walking distance to everything. They have a small cozy intimate lobby decorated beautifully just begging you to sit down and enjoy a glass of wine. The bar area is wonderful and always was full of people chatting and laughing as was the gorgeous but also inviting restaurant. We highly recommend this hotel and will stay here many more times while visiting again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Oct-2014
Pros: The room
Great hotel for NYC. A bit away from all of the commotion of Times Square, but still convenient.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great staff and location

Posted 20-Oct-2014
Pros: Staff, location, room size, cleanliness
Cons: Bathroom was a little run down from age, but nothing too terrible
Location: Empire state building, Flat Iron building, Madison Square, Eataly Italian market, Raymi Peruvian Restaurant
The hotel is in an excellent location close to many things to do. The rooms are larger than the average hotel in this price range for Manhattan as well.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Orlando

Great hotel tiny rooms

Posted 20-Oct-2014
Good Experience, very tiny shoebox room,very near to a Subway station, Good Location but far from the most important areas in town, wont be dissappointed with the Hotel Staff but with the size of the rooms!
3 out of 5
by A verified traveller

Posted 18-Oct-2014
The rooms are very small, but good location, there better hotels than this in New York with similar prices!!!
Comment from Hotel Management
21-Oct-2014 by Vic, Hotel Management
Dear Hussein Thank you for sharing your feedback. We are pleased you enjoyed our central location. Please know for future we offer multiple room categories and sizes. Thank you again. We hope to be able to welcome you back Cordially Vic Freeman
4 out of 5
Recommended
for Everyone
by A verified travellerfrom maad

Visit to ny

Posted 18-Oct-2014
Didn't like that small bed, too small for two persons, also no coffee pot in the room