Ratings based on 1,683 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom ohio

Short but nice.

Posted 20-Dec-2014
Short but good. The staff was great. I'm a photographer who was in town to cover the Heisman ceremony. Great location.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom central jersey

Perfect !

Posted 20-Dec-2014
Pros: Room size,free wifi, and comfortable bed
Cons: Filled tub up to take bath,but water was brownish
My family and I stayed there to do some shopping and sightseeing, and the hotel was perfect, loved the room size and free wifi
5 out of 5
Recommended
for Everyone
by A verified travellerfrom carrollton, tx

Love this hotel!

Posted 20-Dec-2014
Excellent location, gorgeous hotel! The standard room is pretty small but how big do you need in New York? The finishes were nice, probably the most comfortable hotel bed I have had! The hotel restaurant is pricey but extremely good! The lobby bars are really cool, it has several different seating areas which can make it somewhat private. I was quite impressed and would stay here anyway!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 16-Dec-2014
The hotel was nice and in a good location. Close to transit and within walking distance of everything you need.
3 out of 5
Recommended
for Families
by A verified traveller

Great location

Posted 8-Dec-2014
Cons: Tired furnishings
We paid for a room for three persons. However, we arrived with towels for two, glasses for two, robes for two. If they are going to charge extra for three people they should think ahead.
Comment from Hotel Management
11-Dec-2014 by Vic, Hotel Management
Dear Anonymous We are pleased you found our central location beneficial. Please know we do not charge for additional guests in a room. The only time a charge may be added is if a rollaway bed is requested. Our standard bathroom setup in every room is towels for 3, I am sorry this was not the case with you. We hope we will be able to welcome you back Sincerely Vic Freeman
4 out of 5
Recommended
for Everyone
by A verified traveller

A great location for a short break in New York.

Posted 5-Dec-2014
This Hotel is in an ideal location for exploring the various sites in New York, it is clean and reasonably maintained with a restaurant on site serving breakfast, lunch and evening meals .
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Connecticut

very good hotel in convenient location

Posted 1-Dec-2014
Pros: location
Enjoyed out stay. We only stayed one night but the convenience for where we needed to be in Manhattan was terrific. I read reviews that were all over the map but overall favorable- we also enjoyed our stay and will use the hotel again next time.
2 out of 5
by A verified travellerfrom nyc

Meh

Posted 26-Nov-2014
It is completely fine. Very old and the bathrooms smell a bit moldy. Beds not terribly comfortable and rooms v small. Great neighborhood tho!
Comment from Hotel Management
27-Nov-2014 by Vic, Hotel Management
Dear katemac Thank you for staying with us. We are pleased our central location worked for you. We do have multiple room types of varying sizes available for the future. I am sorry our bed was not to your liking they usually receive rave reviews. Sincerely Vic Freeman
2 out of 5
by A verified travellerfrom UK

Hotel in NYC

Posted 16-Nov-2014
The hotel was good overall but the standard rooms are small and staff werent really helpful to find a solution- we weren't Even able to upgrade because we were only staying for 4 nights which I found quite frustrating!
Comment from Hotel Management
22-Nov-2014 by Vic, Hotel Management
Dear elodie Thank you for sharing your comments. We are pleased you enjoyed the Carlton. Like many New York City hotels some of our rooms are more compact but we do offer multiple room categories of different sizes. I am very sorry we were not able to accommodate a larger room due to our high occupancy at the time. We hope you had a good visit to New York Sincerely Vic Freeman
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Rochester NY

Great hotel!

Posted 11-Nov-2014
I was delighted the minute I opened the door to our room! The beauty and character of the architecture and close proximity to the attractions of the city made this the perfect place to stay. Staff was courteous and professional and the room was clean and well-appointed. I would highly recommend!