Ratings based on 1,711 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Jan-2015
Enjoyable stay - great bar with simple but good food - and a very good pool table.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston, MA

Great luxury hotel in a great location

Posted 1-Jan-2015
Gorgeously decorated for the holidays! This hotel provided a great home base for our family vacation. They provided an in-room coffee maker (by my request), and the room service was great and kid-friendly (also by request). Highly recommend.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto, ON, Canada

Nice hotel

Posted 29-Dec-2014
Pros: Very clean and updated, but kept architectural details from older era.
Cons: Housekeeping should come daily, even if just to empty garbage.
Location: A few blocks from various subway stops. Nice park nearby. Not a lot of places open late night.
Check-in was great, allowed in early and friendly staff. Not impressed that no housekeeping happened after my first night despite my having been out almost the entire day and night. Overall, the place is well updated, clean, nicely decorated. Appreciated the new gym, but it needs more maintenance as it was out of water and cleaning towelettes were dried out. Location is nice - far from crazy crowds at Christmas, though it wasn't as close to subway as I'm used to staying in Times Square (these are trade-offs).
4 out of 5
Recommended
for Everyone
by A verified travellerfrom S

Nice hotel but needs a bit of TLC

Posted 24-Dec-2014
Spent three days here just before Christmas. Present helpful staff but standard rooms were in need of an update- leather chairs shabby, bathroom sink cracked etc. Had one room upgraded and that was much better. No tea and coffee facilities in the room though 24 hour access in the hotel itself. Good location for empire state and other midtown attractions- walkable to time square, Rockefeller, Macy's etc. Area around the hotel felt safe at all times.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Dec-2014
Very nice atmosphere holiday spirit was all over staff was very very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Dec-2014
Great service, very clean. Helpful staff. I'll be back in the future.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom ohio

Short but nice.

Posted 20-Dec-2014
Short but good. The staff was great. I'm a photographer who was in town to cover the Heisman ceremony. Great location.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom central jersey

Perfect !

Posted 20-Dec-2014
Pros: Room size,free wifi, and comfortable bed
Cons: Filled tub up to take bath,but water was brownish
My family and I stayed there to do some shopping and sightseeing, and the hotel was perfect, loved the room size and free wifi
5 out of 5
Recommended
for Everyone
by A verified travellerfrom carrollton, tx

Love this hotel!

Posted 20-Dec-2014
Excellent location, gorgeous hotel! The standard room is pretty small but how big do you need in New York? The finishes were nice, probably the most comfortable hotel bed I have had! The hotel restaurant is pricey but extremely good! The lobby bars are really cool, it has several different seating areas which can make it somewhat private. I was quite impressed and would stay here anyway!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 16-Dec-2014
The hotel was nice and in a good location. Close to transit and within walking distance of everything you need.