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Reviews of Best Western Bowery Hanbee Hotel

3 out of 5
Best Western Bowery Hanbee Hotel
231 Grand Street, New York, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 362 out of 998 reviews" "
Rating 8 - Good. 501 out of 998 reviews" "
Rating 6 - Okay. 100 out of 998 reviews" "
Rating 4 - Poor. 22 out of 998 reviews" "
Rating 2 - Terrible. 13 out of 998 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Merry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good! Nice and spacious. Clean. A little loud due to the location with ambulance sirens throughout the night - but that would be anywhere in the down town area.
Stayed 1 night in Jan 2020
Response from Customer Service on Mar 10, 2020
Thank you for the kind words, Merry! It's excellent you enjoyed your time at Best Western Bowery Hanbee Hotel! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. We regret the problems you had with the sound levels in the rooms. Unfortunately, the noise from the busy city streets has the potential to impact our hotel due to our central location. We'll address your concerns with the appropriate members of our team moving forward. Thank you again for sharing your review with us! We can't wait to see you again soon for another amazing experience. Have a great day!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Customer Service on Mar 3, 2020
Thank you for the amazing rating, Amanda! We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Best Western Bowery Hanbee Hotel soon! Thanks again and have a fantastic day!

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Linens
Everything was fine accept the condition of the linens and blanket. The sheets and blanket were very worn out.
Stayed 1 night in Feb 2020
Response from Customer Service on Mar 1, 2020
Thank you for submitting your feedback with us. We are always working as hard as we can to provide the most enjoyable of visits for our guests. We regret to hear that your experience with us was anything less than ideal. We will share these concerns with the appropriate members of our team so we may moving forward. We hope you plan on staying with us again soon as we'd love to improve your opinion of us.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Customer Service on Feb 28, 2020
Thanks for the 4/5 rating! We're thrilled you enjoyed your time at Best Western Bowery Hanbee Hotel so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The price is going up every day once you’re checked in
Stayed 1 night in Feb 2020
Response from Customer Service on Feb 27, 2020
Thank you for taking the time to share your feedback. While we're glad you enjoyed your time with us, we regret that your experience was anything less than perfect. We hold ourselves to a higher standard so we'll be sure to discuss your concerns with the appropriate members of our team so that we may improve moving forward. We look forward to hosting you again so we can share with you the high caliper experience our guests are accustomed to.

6/10 Okay

Buster, CT

Travelled with partner
Liked: Staff & service
Liked - location was interesting; however, very noisy for rooms with King beds. Room was fine. Workers were knowledgeable and friendly. Disliked - new BW logo not recognizable; clean light switches, TV remote. Coffee/tea amenities - no expiration dates and only had decaf. Small lobby and dining area.
Stayed 1 night in Feb 2020
Response from Customer Service on Feb 25, 2020
We appreciate the time you’ve taken to share your feedback, Buster. Although we’re delighted to hear that you enjoyed our location and friendly staff, it’s disappointing to hear that you weren't completely satisfied with our sound insulation and amenities. We pride ourselves on providing excellent service and a comfortable environment to our guests at all times so please know that your concerns will be addressed to the appropriate members of our team moving forward. We do hope you allow us another opportunity to share a more positive experience with you soon.

6/10 Okay

Michael P

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Just OK
Good price but had no coffee available in room, sink drain very slow, outside window wouldn’t close, shampoo/ soap dispenser didn’t work. But people were nice and breakfast was good.
Stayed 3 nights in Feb 2020
Response from Customer Service on Feb 24, 2020
We appreciate you taking the time to share your feedback, Michael. We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms, great breakfast buffet, fantastic location! Highly recommend
Stayed 1 night in Feb 2020
Response from Customer Service on Feb 24, 2020
Thanks for the amazing rating! We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Best Western Bowery Hanbee Hotel! Have a lovely day!

8/10 Good

MK, NYC

Travelled with family
Liked: Staff & service, property conditions & facilities
We enjoyed our stay, the staff was very friendly. The hotel was clean, the hallways had a funny odor, the room was a good size (2 Queen Beds), but we encountered noisy neighbors - you hear everything from footsteps, doors slamming, tv & music. The breakfast was good and included w/my reservation. Great location and good value.
Stayed 1 night in Feb 2020
Response from Customer Service on Feb 11, 2020
Thank you for taking the time to share your review with us. We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team. We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!

8/10 Good

Anna, Pittsburgh, PA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained property. Great location, right next to metro and parking garage is on next street over (chrystie street). Staff was very friendly
Stayed 3 nights in Feb 2020
Response from Customer Service on Feb 11, 2020
Thank you for the fantastic rating, Anna! We're delighted to hear you enjoyed your stay at Best Western Bowery Hanbee Hotel! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that our friendly staff were able to accommodate you during your stay. We are thrilled that you enjoyed our amenities along with the location of our hotel. We look forward to hosting you again in the future! Thank you again for taking the time to share your review. Have a wonderful day!

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except there was only decaf coffee in my room
Stayed 1 night in Jan 2020
Response from Customer Service on Feb 4, 2020
Thank you for the great rating! We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed your time with us, but we are disappointed to hear that we could have done more for you in regards to amenities. We will share your feedback with our team moving forward. We look forward to sharing an even better experience with you soon! Have a beautiful day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room itself was very nice. very clean everywhere!
Stayed 1 night in Jan 2020
Response from Customer Service on Feb 1, 2020
Thank you for the excellent review! It's lovely you had such a pleasant experience at the Best Western Bowery Hanbee! We're very glad to hear you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

kuyaca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bath floor could use more mopping all else was great
Stayed 4 nights in Jan 2020
Response from Customer Service on Feb 1, 2020
Thank you for the 5/5 rating, Kuyaca! It's excellent you enjoyed your time at Best Western Bowery Hanbee Hotel so much and that we could exceed your expectations. We'll make sure to pass along your comments regarding the condition of your bathroom with our housekeeping team. Thank you for letting us know about this.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second visit in a year to this hotel, high standards all around. Spotless and comfortable with great staff. Highly recommended.
Stayed 4 nights in Jan 2020
Response from Customer Service on Jan 29, 2020
Thanks for the perfect rating! We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Best Western Bowery Hanbee Hotel. Have a wonderful day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Customer Service on Jan 28, 2020
Thanks for the great rating! We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Best Western Bowery Hanbee Hotel soon, we'd love to have you back! Have a lovely day!

8/10 Good

Junwei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Customer Service on Jan 25, 2020
Thank you for the great rating, Junwei! It's great your time at Best Western Bowery Hanbee Hotel was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience. Have a fantastic day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff
Stayed 1 night in Jan 2020
Response from Customer Service on Jan 24, 2020
Thank you for sharing this glowing review! We are delighted to hear about your experience at Best Western Bowery Hanbee Hotel! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging. We'd love to share another positive, fun experience with you in the future. Have a fantastic day!

8/10 Good

Sigalit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal in NYC
Friendly staff. Great location. Clean and comfortable. good breakfast. worth it.
Stayed 5 nights in Jan 2020
Response from Customer Service on Jan 21, 2020
Thank you for sharing your thoughts with us, Sigalit! It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Best Western Bowery Hanbee Hotel. Thank you and have a lovely day!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2020
Response from Customer Service on Jan 20, 2020
Thank you for sharing your feedback! We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020
Response from Customer Service on Jan 17, 2020
Thank you for taking the time to submit this feedback. We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great easy location and clean . I will stay here again
Stayed 1 night in Dec 2019
Response from Customer Service on Jan 5, 2020
Thanks for the amazing rating! We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Best Western Bowery Hanbee Hotel! Have a lovely day!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location. Hotel was perfect for our family and having breakfast included was a big plus.
Stayed 7 nights in Dec 2019
Response from Customer Service on Dec 27, 2019
Thanks for the wonderful review, Matthew! It's fantastic you had such a lovely experience at Best Western Bowery Hanbee Hotel. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another amazing experience with you soon! Have a beautiful day!

10/10 Excellent

Matt, Aurora, ON

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location! Steps to Grand St. subway station. Excellent complimentary breakfast and super friendly and helpful staff. Be sure to eat at Vanessa's Dumpling House, and Lombardi's Pizza ;)
Stayed 5 nights in Dec 2019
Response from Customer Service on Dec 23, 2019
Thanks for the fantastic review, Matt! We're happy you enjoyed your time with us so much at Best Western Bowery Hanbee Hotel! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions. We look forward to hosting you again soon! Have an amazing day!

8/10 Good

Paulette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Twinkle tour.
Stayed on recommendation of friends and were very pleased. Met friends and were able to walk about and transit easily. Modest hotel with charming staff/nice breakfast buffet and comfortable rooms
Stayed 2 nights in Dec 2019
Response from Customer Service on Dec 21, 2019
We appreciate your lovely rating, Paulette! The satisfaction of our guests is important to us so we can't wait to see you back again at Best Western Bowery Hanbee Hotel soon. We want to share an even more fantastic experience with you next time. Have a great day!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good job that people works there good advice on everrhing
Stayed 4 nights in Dec 2019
Response from Customer Service on Dec 20, 2019
Thank you for the 4-star rating! We are delighted to see that you had a wonderful time at Best Western Bowery Hanbee Hotel. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you! Have a beautiful day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Customer Service on Dec 1, 2019
Thanks for the great rating! We're happy you had such a lovely stay at Best Western Bowery Hanbee Hotel! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great; split directly between China town and little Italy.
Stayed 3 nights in Nov 2019
Response from Customer Service on Nov 29, 2019
Thank you for the 4-star rating! It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Best Western Bowery Hanbee Hotel. Thank you again for sharing! Have a lovely day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conventient and affordable. For someone who has a crazy schedule.
Stayed 1 night in Nov 2019
Response from Customer Service on Nov 27, 2019
We appreciate your lovely rating! The satisfaction of our guests is important to us so we can't wait to see you back again at Best Western Bowery Hanbee Hotel soon. We want to share an even more fantastic experience with you next time. Have a great day!

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019
Response from Customer Service on Nov 25, 2019
We appreciate the feedback. While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Shari

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2019
Response from Customer Service on Nov 21, 2019
Thank you for the great rating, Shari! It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Best Western Bowery Hanbee Hotel. We'd like to share an even better experience with you soon. Have a lovely day!

10/10 Excellent

Verified traveller

Stayed 6 nights in Nov 2019
Response from Customer Service on Nov 16, 2019
Thank you for the wonderful rating! It's fantastic you enjoyed your time with us so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Good

Gavin

Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Customer Service on Nov 6, 2019
Thank you for the 5/5 rating! It's excellent you enjoyed your time with us so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon. Have a fantastic day!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location which was in Chinatown and a couple of blocks from Little Italy was excellent-especially if you love Chinese and Italian food.
Stayed 3 nights in Oct 2019
Response from Customer Service on Nov 5, 2019
Thanks for the fantastic review! We're happy you enjoyed your time with us so much at Best Western Bowery Hanbee Hotel! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions. We look forward to hosting you again soon! Have an amazing day!

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Liked the staff who were helpful and friendly. Comfortable bed and breakfast included. Would come back.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location close to two metro stations. Breakfast area uninspiring but we were pleasantly surprised with what was on offer, although there was less choice each day from Friday to Monday. Good size room, very comfortable bed, lots of traffic noise even with double glazing, luckily l had earplugs!
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a great location. Room was clean and very comfortable.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Close to china town $ little Italy but the garbage smell war horrible
Stayed 1 night in Sep 2019

6/10 Okay

Sebastien

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, quiet neiberhood, a lot of restaurants, good for a low Manhhatan stay
Stayed 1 night in Sep 2019
Response from Ramona Maharaj on Sep 27, 2019
Dear Valued Guest, Thank you for leaving a review for our hotel. We are so happy that you enjoyed our hotel and local area. We truly appreciate your feedback and we hope you come back and stay with us again! Ramona Maharaj Rooms Division Manager Best Western Bowery

8/10 Good

Mica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect. Clean. Only thing is they were missing a few bathroom amenities (lotion, conditioner, etc).
Stayed 2 nights in Aug 2019
Response from Ramona on Sep 3, 2019
Dear Mica, Thank you for leaving a review for our hotel. We appreciate your feedback. We do have those extra amenities available upon request. We do hope you come back and stay with us again. Ramona Maharaj Rooms Division Manager Best Western Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
pillows too soft
pillows too soft. water pressure so so. but service at front desk and breakfast area is good.. convenient location
Stayed 5 nights in Aug 2019
Response from Ramona on Sep 3, 2019
Dear Valued Guest, Thank you for leaving a review for our hotel. We appreciate your feedback. We are so happy that you enjoyed our hotel and location. We do hope you come back and stay with us again. Ramona Maharaj Rooms Division Manager Best Western Manager

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Ramona on Sep 3, 2019
Dear Susan, Thank you for leaving a review for our hotel. We appreciate your feedback. We do hope you come back and stay with us again. Ramona Maharaj Rooms Division Manager Best Western Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Ramona on Sep 3, 2019
Dear Valued Guest, Thank you for leaving a review for our hotel. We appreciate your feedback and we value your opinion. We do hope you come back and stay with us again. Ramona Maharaj Rooms Division Manager Best Western Manager

8/10 Good

Verified traveller

Stayed 6 nights in Aug 2019
Response from Ramona on Sep 3, 2019
Dear Valued Guest, Thank you for leaving a review for our hotel. We appreciate your feedback and we value your opinion. We do hope you come back and stay with us again. Ramona Maharaj Rooms Division Manager Best Western Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, close to a great subway line and little Italy!
Stayed 6 nights in Aug 2019
Response from Ramona on Sep 3, 2019
Dear Valued Guest, Thank you for leaving a review for our hotel. We appreciate your feedback and we value your opinion. We are delighted that you enjoyed our hotel and location. We do hope you come back and stay with us again. Ramona Maharaj Rooms Division Manager Best Western Manager

4/10 Poor

BIPLAB

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good but not great...
Over all, a nice hotel room, although small. The hotel itself is nothing special but the location is perfect for Chinatown/Little Italy. Service isn't great. When we got into the room, there was no soap or shampoo. After we called down, someone brought up exactly one soap bar. We ended up buying our own shampoo and soap for the night there. Also, no mini-fridge in the room. We would probably stay here again, although it would be a second choice behind a place like the Wyndham Garden.
Stayed 1 night in Aug 2019
Response from Ramona on Sep 3, 2019
Dear Valued Guest, Thank you for leaving a review for our hotel. We appreciate your feedback and we value your opinion. We do provide shampoo in dispensers in the shower as well as shower gel and facial. We do have lotion, conditioner and bar soap upon request. We do hope you come back and stay with us again. Ramona Maharaj Rooms Division Manager Best Western Manager