Ratings based on 422 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Feb-2015
great! staff super friendly and polite, helpful. not a bad comment at all, would stay there again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom P

Excellent home away from home.

Posted 24-Jan-2015
Great hotel, great staff, great location. 5 stars all the way!!
3 out of 5
by A verified travellerfrom Charlottesville, Virginia

A fallen gem... No longer what it used to be

Posted 21-Jan-2015
Great historic building, with gaudy new interior decorator. They had LED Christmas lights and cheap decor this winter. The service is rude and distracted. Everyone is looking for a tip without working for one. The restaurant is careless with food orders and remains expensive despite a fall in quality. You can still go for afternoon tea, but without a dress code you may find yourself next to people in shorts and ball caps. It's getting closer every year to a holiday inn sort of experience!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in NOLA

Posted 12-Jan-2015
Pros: Location
Stayed 2 nights here for a local convention. Very nice, old style charm and luxury. Fixture in bathroom was broken but fixed quickly. Also had some malfunctioning equipment in the fitness center. Very friendly staff. Good location; next to Harrah's, close to convention center and French quarter not too far either. Pricey, but affordable with VIP Expedia coupon.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom WA

Great hotel, excellent service and centrally locat

Posted 10-Jan-2015
Our first time to New Orleans. Hotel was great, staff were extremely friendly and welcoming and the hotel is centrally located. Had a great stay and would certainly stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location and lovely room

Posted 5-Jan-2015
Pros: location. comfort.
We always stay here when we can afford a bit of a luxury. The location is great. The rooms are nice and quiet. Hotel staff excellent.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom atlanta

Née Orleans gem

Posted 10-Dec-2014
Pros: Location is great
Cons: Rooms need freshening
Location: Across from Harrah's and near to French Quarter, Garden District.
Club level staff was excellent. Overall, best hotel for enjoying what New Orleans has to offer.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Louisiana

Hotel was tops in home away from home

Posted 8-Dec-2014
Pros: Everything!!
Everything about my stay was top rating and I will return in the future!!
5 out of 5
Recommended
for Couples
by A verified travellerfrom Houston, Texas

Classy hotel near the Quarter

Posted 5-Dec-2014
Pros: Location and staff.
Location: The Quarter is easily accessible.
We stayed here to celebrate our 10 year anniversary. Great place to relax, experience New Orleans, but not too close to the craziness.
5 out of 5
Recommended
for Getaway With Friends
by Jacquesfrom Montreal

Oasis of quietness near noisy old French Quarter

Posted 5-Nov-2014 on Hotels.com
High class hotel well located just outside the very noisy French Quarter!!!.