Upon check in, we were meet with one of the most unprofessional front desk clerks we'd ever encountered. She was attempting to look up my reservation, asked for my name twice and when I offered the confirmation number she ignored me. I asked again and she placed her hands on th top of the screen and said "chill out", as if she and I were acquaintances of some sort. The encounter continued to go down hill as she invited another guest over "with her eyes" as we were finishing our business with her. She would be the reason I don't recommend any of my Mardi Gras friends and family stay there. Conversely, Leonard in the bar was top tier...5 Star. He was hands down the brightest star during our stay. I will visit the hotel bar and interact with Leonard any day of the week.