Lobby

Reviews of The Lafayette by LuxUrban, Trademark Collection by Wyndham

3.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 535 out of 1005 reviews" "
Rating 8 - Good. 324 out of 1005 reviews" "
Rating 6 - Okay. 102 out of 1005 reviews" "
Rating 4 - Poor. 30 out of 1005 reviews" "
Rating 2 - Terrible. 14 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Mitch

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
No housekeeping - struggle to get new towels. Also tried to purchase parking for half the stay and was charged for my whole stay, just leading to headaches. Tried to pay once I checked in, but they also charged me when I booked instead.
Stayed 7 nights in Mar 2024
Response from Bobby Johnson General Manager on Mar 28, 2024
Thanks for staying with us as we always appreciate the feedback of those that matters most-you. Have an excellent day!!!

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, property conditions & facilities
Fantastic location and really interesting property. Great restaurant off lobby. Staff and bathroom furnishings were motel no-star quality.
Stayed 1 night in Mar 2024
Response from Bobby Johnson General Manager on Mar 15, 2024
Stephen,Thanks for your review of our property. The staff on this site is at a 9 out of ten on average. I apologize you didn't experience the best of us as we interacted with yourself. Have an excellent day

8/10 Good

Kira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again because it has a very quaint and cozy vibe. The lobby shares a doorway with a swanky restaurant. I had some glitches with the TV streaming but it could have been a user error :-). Safe area.
Stayed 1 night in Mar 2024
Response from Bobby Johnson General Manager on Mar 11, 2024
Kira,Thanks for staying with us as we always appreciate the feedback of those that matters most-you. Have an excellent day

8/10 Good

Kritia

Liked: Cleanliness, staff & service, property conditions & facilities
Denise was awesome and ready to accommodate. She followed up and resolved any issues prompting fly and efficiently.
Stayed 3 nights in Feb 2024
Response from Bobby Johnson General Manager on Mar 1, 2024
Kritia,Thanks for the review of your stay, we truly appreciate it. Have an excellent day

6/10 Okay

Gregg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no one staffing the fri t desk on my arrival and no note explaining that the Front desk person was attending to another guest. Waited for 5 minutes which was fine except it was a little unnerving not knowing g where anyone was.
Stayed 2 nights in Feb 2024
Response from Bobby Johnson General Manager on Mar 1, 2024
Gregg,Doesn't sound like our usual service so I'm very apologetic that you experienced this. We pride ourselves on delivering top quality service and that wasn't your experience. On behalf of the staff here, please have a great day and our apologies once again.

6/10 Okay

Oneil

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The lady working overnight on the 25th of February was extremely rude and very unprofessional we asked her to help us with the heat in the room she gave us a attitude and was very rude please get rid of her
Stayed 2 nights in Feb 2024
Response from Bobby Johnson General Manager on Mar 1, 2024
Oneil,I'm so sorry you encountered someone that did not display the hospitality that I expect from each of our associates. I will definitely have a conversation with this associate. Thanks for staying with us.

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 28, 2024
Molly,Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day.

2/10 Terrible

Charles

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property photographs well but is in need of a rehabilitation. The bathroom in the room had dirty grout and the light fixtures were covered in rust/dust.
Stayed 1 night in Feb 2024
Response from Bobby Johnson General Manager on Feb 27, 2024
Charles,Noted, we will make sure we take your critique and make the needed changes. Have an excellent day!

8/10 Good

Ivan, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel on St. Charles Avenue. Great steak house on first floor and an excellent cafe a block away. Within walking distance of most downtown places, yet quiet.
Stayed 2 nights in Feb 2024
Response from Bobby Johnson General Manager on Feb 27, 2024
Ivan,Thanks for staying with us as we always appreciate the feedback of those that matters most-you. Have an excellent day.

8/10 Good

Ashley

Stayed 5 nights in Feb 2024
Response from Bobby Johnson General Manager on Mar 20, 2024
Ashley,Thanks for your review of our property as we always appreciate the feedback of those that matters most-you. Have an excellent day.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed being located right in the middle of the action!
Stayed 1 night in Feb 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

4/10 Poor

Agnes

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The coffee pot dirty. The phone wasn't working. The room had poor lighting. Room had no view. I had to wash the coffee pot before I could use it. No coffee pods were left the next day. No parking space but had paid for it in advance. TV didn't work in one of the rooms I had paid for
Stayed 2 nights in Feb 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Agnes,So unfortunate that you experienced sub par service. Please forgive myself and my team as we are better than what you experienced. Have a great day and thanks for reviewing our property.

10/10 Excellent

Sean, Holbrook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
right on the parade route. Spacious room with high ceilings. Fitting for the area of old world style. Will stay again for madi gra
Stayed 3 nights in Feb 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Courtney

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect, clean, quiet, pet friendly and convenient spot to stay! My husband and I came to town as usual and we decided to try out The Lafayette and we were not disappointed. Front desk reception ladies were exceptionally friendly and nice, the bell men were super helpful and friendly as well. Nice restaurant right within hotel which made it so convenient to eat just make sure you pack a blazer and nice outfit because it’s not casual dining. Big park next door less than 1 minute out the Iobby to walk our dog so made staying super simple. Definitely will only stay here when we come back.
Stayed 1 night in Feb 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Lucrecia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an awesome staff the staff was excellent
Stayed 1 night in Feb 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

2/10 Terrible

Mitchell

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
We apologize that we were not able to meet your expectations. Have an excellent day

8/10 Good

John, McKinney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly, helpful, and quick to act when needed.
Stayed 2 nights in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful especially for our time to New Orleans we’ll definitely come back especially for the awesome staff in the front desk
Stayed 3 nights in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

6/10 Okay

Heather, New Castle

Liked: Cleanliness, staff & service
The staff were great, the hotel restaurant looked nice. I didn’t partake as I didn’t pack for a fine dining experience. The heat didn’t seem to work well in my room and I heard a guest across the hall making the same comment as well. It was a cold snap in Nola so that may have had something to do with it, but the hallway and common areas were all very warm so not sure the issue with my room never being more that 67. The tv and phone in room also didn’t work, someone was sent to fix it but it only worked one night. I wasnt in the room much so fine, but being able to watch the news/weather would have been nice. My flight was delayed and the staff were nice enough to let me have a late check out, which I appreciated. Overall, for the cost of my trip (less than $400) it wasn’t a bad stay.
Stayed 3 nights in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

8/10 Good

Leonard, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

6/10 Okay

Lisa

Travelled with partner
Carpet in room felt dirty, the three pillows were tiny. Bathroom is old and toilet paper holders oddly placed.
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Mary

Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

6/10 Okay

Zachery

Stayed 3 nights in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Rahed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean room, close to French Quarter, not to close
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

LaVerne, Memphis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful upscale hotel, love everything about it, will stay here again .
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

6/10 Okay

Ieisha

Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Cortney Renee

Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Mar 20, 2024
Karen,Thanks for your review of our property, have an excellent day.

10/10 Excellent

Alan

Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Paul, Louisville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience staying at this property. Friendly staff and comfortable bed.
Stayed 1 night in Dec 2023
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Dorothea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stay. My room & bathroom was clean. They came and cleaned the room daily. Everything was close by grocery store, restaurants and shopping stores. Cable car runs 24/7 parades run right down town. Workers were very friendly. I would definitely recommend this place and I will come back and book another stay. Thank you Lafayette hotel
Stayed 5 nights in Dec 2023
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Mark, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Don

Stayed 1 night in Dec 2023
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

6/10 Okay

Katie

Stayed 3 nights in Dec 2023
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bobby Johnson General Manager on Dec 26, 2023
Edward,Thanks for your review of our property as we always appreciate the feedback of those that matters most-you. Have an excellent day!!!!!

10/10 Excellent

Becky

Stayed 2 nights in Dec 2023
Response from Bobby Johnson General Manager on Dec 26, 2023
Becky,Thanks for your review of our property as we always appreciate the feedback of those that matters most-you. Have an excellent day!!!!!

10/10 Excellent

Haley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolutely fabulous stay!
My friends and I had a 6 night and 7say stay and the Lafayette. I don’t have enough words to describe how amazing this trip was. The hotel is very clean and the service is amazing. All the workers are friendly and willing to help in any way possible to make your say as best as possible. The hotel is situated in a prime location in town and everything is a fairly short walk. The restaurant attached to the hotel is amazing too with fabulous service, so definitely stop in to make a reservation and make that your fancy night! We will definitely be staying here again in the future!
Stayed 6 nights in Dec 2023
Response from Bobby Johnson General Manager on Dec 26, 2023
Haley,Thanks for your review of our property as we always appreciate the feedback of those that matters most-you. Have an excellent day!!!!!

4/10 Poor

Jada

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bobby Johnson General Manager on Dec 26, 2023
Jada,Thanks for your review of our property as we always appreciate the feedback of those that matters most-you. Have an excellent day!!!!!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Bobby Johnson General Manager on Dec 26, 2023
Brian,Thanks for your review of our property as we always appreciate the feedback of those that matters most-you. Have an excellent day!!!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bobby Johnson General Manager on Dec 23, 2023
Thanks for your review of our property as we always appreciate the feedback of those that matters most-you. Have an excellent day and we'll see you soon!

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Bobby Johnson General Manager on Dec 23, 2023
Thanks for your review of our property as we always appreciate the feedback of those that matters most-you. Have an excellent day and we'll see you soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bobby Johnson General Manager on Dec 23, 2023
Thanks for your review of our property as we always appreciate the feedback of those that matters most-you. Have an excellent day and we'll see you soon!

4/10 Poor

Sarah

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Bobby Johnson General Manager on Dec 23, 2023
Thanks for your review of our property as we always appreciate the feedback of those that matters most-you. Have an excellent day and we'll see you soon!

6/10 Okay

Sushma

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was no lobby to speak of, no coffee, no television all weekend, no blankets, would not recommend
Stayed 3 nights in Dec 2023
Response from Bobby Johnson General Manager on Dec 23, 2023
Thanks for your review of our property as we always appreciate the feedback of those that matters most-you. Have an excellent day and we'll see you soon!

10/10 Excellent

HIMAGIRI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bobby Johnson General Manager on Dec 23, 2023
Thanks for your review of our property as we always appreciate the feedback of those that matters most-you. Have an excellent day and we'll see you soon!

6/10 Okay

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Will be back
Warm and welcoming staff. They were user friendly and professional. The location was GREAT. Walking distance to many things. Cable went out because of a storm and NEVER came back on. Disappointing as when I was ready to relax and look at tv....there was none!
Stayed 2 nights in Dec 2023
Response from Bobby Johnson General Manager on Dec 6, 2023
Sharon,Completely understand and it's unfortunate your stay and this survey had to be marred by something that was completely out of our control. The storm did something to the fiber optics in a three block radius and Cox cable was working on the issue while you were here with us. Have an excellent day

6/10 Okay

Kassy

Travelled with group
The hotel rooms were spacious and the beds were comfortable. However, there was no hot water during our stay and no one assisted despite calls to the front desk. The bathroom was a little outdated, but had a lot of space.
Stayed 2 nights in Dec 2023
Response from Bobby Johnson General Manager on Dec 5, 2023
Kassy,My total apologies for the hot water issues throughout your stay. We had a power failure with our hot water heater equipment intermittently and we were unaware which caused the issues. Than for reporting it to us as we are a much better hotel than what you experienced.

10/10 Excellent

ERIC

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Bobby Johnson General Manager on Dec 5, 2023
Eric,Thanks for staying with us and for your review of our property as we always appreciate the feedback of those that matters most-you. Have an excellent day!!

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great hotel, cable was out for three days.
Stayed 3 nights in Dec 2023
Response from Bobby Johnson General Manager on Dec 5, 2023
Colin,Thanks for staying with us and for your review of our property as we always appreciate the feedback of those that matters most-you. Have an excellent day!!