Front of property

Reviews of Rodeway Inn Slidell I-10

2 out of 5
Rodeway Inn Slidell I-10
794 E I 10 Service Rd, Building B, Slidell, LA

Reviews

6.2
Rating 10 - Excellent. 216 out of 1000 reviews" "
Rating 8 - Good. 236 out of 1000 reviews" "
Rating 6 - Okay. 179 out of 1000 reviews" "
Rating 4 - Poor. 158 out of 1000 reviews" "
Rating 2 - Terrible. 211 out of 1000 reviews" "

6.2/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Jerrold

Travelled with partner
Disliked: Amenities, property conditions & facilities
Clearly this property is in serious need of renovation. The lawn hasn't been mowed in at least a month, grass over a foot tall. The closet rod and shelf had been ripped out of our closet, so no place to hang our clothes. Not enough night staff when we checked in around 6:00 PM. Had to wait 10 mins or more for a desk clerk to get back to the desk. to her credit, she was very friendly and apologetic, but she was having to leave the front desk to respond to guest calls. The TV with DirecTV had been set to display 4:3 SD format image when it clearly was capable of displaying 16:9 HD format. Whoever installed it either didn't know what they were doing or didn't care. No toiletries provided, good thing we had brought our soap and shampoo. No Ice bucket, had to go get one from the front desk. The worst La Quinta I've ever stayed in.
Stayed 2 nights in Nov 2023

6/10 Okay

Katharina

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Arrived a dusk- hotel had no lights on - even the lobby light was barely visible form the drive through upfront. Entire property is old looking, whole parking and drive area has tarmac patches missing, deep holes at places. Room door was hard to open both from the outs and from the inside. Needed extreme hard pushes. Room was clean and nicely decorated. Been told room has view to pool, all we could see was a hedge and 2-3 top of sun umbrellas, so we gathered that pool must be behind the hedge. Continental breakfast was nice, had even boiled eggs and yoghurt but no butter. Spoke to the desk manager - very nice lady - hotel was build in the 60th and hopefully a major renovation might be in sight in the next 6 month
Stayed 1 night in Oct 2023

2/10 Terrible

Faye

Travelled with family
It was the most terrible experience I’ve ever experienced the rooms were dirty the floors the walls the bathroom doors the bed had filt on them the bedspread’s were dirty it was the nasty smell in the room I was so disappointed
Stayed 2 nights in Sep 2023

10/10 Excellent

Abijah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

Stephen, columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and reasonable price and location good
Stayed 4 nights in Aug 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities
The price was right.
Stayed 1 night in Aug 2023

2/10 Terrible

Cory

Stayed 1 night in Aug 2023

8/10 Good

Jean Pierre

Liked: Cleanliness, staff & service
Ff
Stayed 2 nights in Aug 2023

2/10 Terrible

Tiffany

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Joseph Jean, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Interstate easy access
Stayed 7 nights in Aug 2023
Response from Assistant Manager on Aug 22, 2023
Dear Mr. Joseph, I'd like to thank you for sending in a rating. 5 WOW! That is awesome and we truly appreciate it. Our teams do aim to ensure that all of our guests receive a comfortable and enjoyable stay. I will share your rating with my staff and I am sure that going forward they will be very much encouraged. I hope that if you are in the area in the future that you will give us another opportunity to serve you. Thank you, Liz

6/10 Okay

John

Stayed 1 night in Aug 2023

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

JULIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pleasantly surprised by the cleanliness and friendly staff. The property is a little older, but the rooms and grounds were clean. The bed was very comfortable. The pool was clean and large enough to swim in. We definitely will be back.
Stayed 1 night in Aug 2023
Response from Liz on Aug 17, 2023
Dear Julie, Thank you for taking the time to fill in a review and your feedback. I always welcome feedback as it allows us to see what areas we may need to improve in. The rating that you provided and your comments were very much appreciated and I will share them with my teams. I am sure that going forward they will be very much encouraged. I hope that in the future you will give us another opportunity to serve you. Sincerely, Assistant Manager

2/10 Terrible

Regina, Los Angeles

Disliked: Cleanliness, amenities, property conditions & facilities
I stayed at this hotel in March 2022. I still think about how dirty it was. It is the dirtiest hotel room I've ever stayed in - by far. The floors in my room were dusty, and my shoes, socks, and feet were black with dust. I didn't want to touch the ground. The bathtub and shower curtain with old and stained. Wifi was lacking, but I was able to go online some times. The staff tried to help, but there's not much they can do. I had to unplug the clock to plug in other devices. Breakfast and parking were fine.
Response from Liz on Aug 16, 2023
DEAR REGINA, THANK YOU FOR TAKING THE TIME TO SEND IN YOUR COMMENTS AND A RATING REGARDING YOUR STAY HERE WITH US. I ALWAYS WELCOME FEEDBACK AS IT ALLOWS US TO SEE WHAT AREAS WE MAY NEED TO IMPROVE IN. I DO APOLOGIZE THAT YOUR STAY WAS NOT UP TO EXPECTATIONS AS OUR HOUSEKEEPING AND MAINTENANCE TEAMS DO STRIVE DAILY TO ENSURE THAT ALL OF OUR GUESTS RECEIVE A COMFORTABLE AND ENJOYABLE STAY. I SEE THAT WAS NOT THE CASE DURING YOUR STAY.I AM A LITTLE CONFUSED ABOUT YOUR STAY RATHER IT WAS IN 2022 OR RECENTLY? I HAVE SHARED YOUR COMMENTS WITH MY TEAMS FOR IMMEDIATE ATTENTION TO DETAIL AND I HOPE THAT IF YOU ARE IN THE AREA IN THE FUTURE THAT YOU WILL GIVE US ANOTHER OPPORTUNITY TO SERVE YOU. THANKS AGAIN SINCERELY, ASSISTANT MANAGER

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good Stay!
Overall, the stay was good. The value for the money was excellent. The representative at the front desk was friendly and helpful. The bathroom could have been a bit more clean, but it was mostly a positive stay. I would definitely consider staying again.
Stayed 1 night in Aug 2023

10/10 Excellent

Rose

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Liz on Aug 8, 2023
Dear Rose, Thank you kindly for taking the time to send in a review regarding your recent stay here with us at La Quinta. 5 out of 5 WOW! That's a great rating and we do appreciate it. I will share the rating with the housekeeping and maintenance teams and I am sure that going forward they will be encouraged by it. I hope that if you are in the Slidell area in the future that you will give us another opportunity to serve you. Thank you, Assistant Manager

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful!
Absolutely the worst motel/hotel I have ever seen. Building and room conditions filthy and dilapidated. Stayed one night to go on a cruise , checked in at 10:30 pm and if vit wasn't so late I would have packed up and left. Bottom line: DON'T STAY HERE!!!!
Stayed 1 night in Jul 2023
Response from Liz on Aug 3, 2023
Dear Mark, Thank you for taking the time to send in a review and your feedback regarding your recent stay here. I always welcome feedback as it allows us to see what areas we may need to improve in. I am sorry that the hotel was not up to expectations. We aim daily to ensure that all of our guests receive a comfortable and enjoyable stay. I'm sorry that you did not notify the front desk at check in regarding not being happy with your room we would of gladly moved you to another room. We are currently under going several up grades to the property and the rooms. I hope that if you are in the area in the future that you will give us another opportunity to serve you. Sincerely, Assistant Manager

8/10 Good

James

Stayed 1 night in Jul 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice couples getaway ❤️
Check in was a breeze, the room was clean and bed so comfy. The shower pressure was amazing. We went to dinner at longhorn steakhouse so we didn’t have time to go to the pool, we were sad. The landscaping was beautiful by the pool so we took some pictures. Breakfast the next morning wasn’t very good. The waffles stuck and we couldn’t get them out. Checkout was easy as well. The Staff was very friendly and helpful!
To the pool
Nice landscaping
My husband says our friends will think we’re in Hawaii!
We enjoyed our stay
Stayed 1 night in Jul 2023
Response from Liz on Jul 31, 2023
Dear Dawn, I'd like to thank you for sharing your experience with us regarding your recent stay here at La Quinta. Our teams strive daily to ensure that all of our guests receive a comfortable and enjoyable stay. I am very pleased that you was happy with your stay. 10 WOW!! I will share your rating and comments with the staff and I am sure that going forward they will very much be encouraged. Thank you and if you are in the area in your future travels please give us another opportunity to serve you again. Sincerely, Assistant Manager

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Ruben

Stayed 1 night in Jul 2023

8/10 Good

kezia

Stayed 1 night in Jul 2023

4/10 Poor

Ronnie

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not even sleep the bed was uncomfortable the room has spiders and the linens where old
Stayed 1 night in Jul 2023
Response from Assistant Manager on Jul 27, 2023
Dear Mr. Ronnie, Thank you for sharing your experience with us regarding your stay here at La Quinta Inn. I do apologize that your stay was not up to expectations. We would like for all of our guests to depart being 100 percent happy. I see that was not the case during your visit. I have notified maintenance regarding the spiders that you mention and upon checking the room we did not see any. However we have called out pest control to spray the room the you occupied and the adjoining rooms for precautionary measures. I hope that if you are in the area in the future that you will give us the opportunity to serve you again. Thank you , Assistant Manager, Liz

8/10 Good

Helbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was good!
Stayed 1 night in Jul 2023

4/10 Poor

Willie Lee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room seemed dingy and there were roaches!
Stayed 2 nights in Jul 2023

6/10 Okay

Sergio

Travelled with family and small children
Liked: Staff & service
Rooms were a little outdated. Gym was out of service. Property needs an big update. Breakfast subpar. Good thing there's a Cracker Barrel next door.
Stayed 1 night in Jul 2023

10/10 Excellent

Adrianica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and staffed
Stayed 1 night in Jul 2023

8/10 Good

Irma

Liked: Cleanliness, staff & service
Great service. Workers very helpful.
Stayed 1 night in Jul 2023
Response from liz on Jul 11, 2023
Dear Imma, Thank you for your time in sending a rating and also your comments. I was very pleased as our teams aim daily to ensure that all of our guests receive a comfortable and enjoyable stay. When our guests reply with a good rating I always share with the staff and that brings very much encouragement for them to know that the guests are noticing. I hope that you will come back and give us another opportunity to serve you, Sincerely, Assistant Manager, Liz

4/10 Poor

Mary

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This was not what I expected, and it’s the second La Quinta that left a bad taste. Of our 7 night cross continent drive this was the worst hotel we stayed at, and the most expensive. The lobby looked nice, the rest of the hotel was very aged and needs extensive renovations. The outside stairs to the second floor were rusted. The bathroom was extremely small in my room. Only Cracker Barrell is close by for eating dinner without driving. The interior grounds looked ok, but that was the only place. Lawn chair propping open door, ice machine out of ice. The room seemed clean
Response from Liz on Jul 11, 2023
Dear Mary, I'd like to thank you for sharing your experience with us regarding your recent stay here at La Quinta. I am sorry that the hotel did not meet expectations. This is not a standard here at our property. Our teams do strive daily to ensure that all of our guest receive a comfortable and enjoyable stay. Our property is an older older hotel but, we are in the process of several upgrades. We have removed all of the carpeting out of the rooms and installed vinyl flooring, refurbished all of the bath tubs and replaced many of the televisions furniture ,refrigerators and microwaves. Our next step is to move to the out side of the property and work accordingly. I do apologize that you stay was not comfortable nor pleasant, I hope that in your future travels if you are in the area that you will give us another opportunity to serve you. We do have several other places to eat within walking distance. I'm not quite sure if your had asked anyone in our staff but, they would of gladly told you where they were located. There is at lease 7 restaurants walking distance. Once again thank you kindly for writing in and your comments, Sincerely, Assistant Manager, Liz

4/10 Poor

Elgloria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was not well-kept.
Stayed 2 nights in Jul 2023
Response from Liz on Jul 11, 2023
Dear Elgloria, Thank you for your time in sending a rating and your comments. I do apologize that your stay was not up to standards. Our teams aim daily to ensure that all of our guests receive a comfortable and enjoyable stay. I am sorry that your stay was up up to expectations. If you are in the area in the future it would be great for you to give us another opportunity to serve you. Sincerely, Assistant Manager

2/10 Terrible

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The ac was barely working. It was sooo hot in the room. There was also a bug crawling on the ceiling
Stayed 1 night in Jul 2023
Response from liz on Jul 10, 2023
Dear Elizabeth, Please except my apologies for your stay not being up to expectations. This is not a policy here as we aim for all of our guest to enjoy their stay and have a comfortable and enjoyable visit. I see in your case that was not what happened. I am sorry that I can not have your room checked as only your first name has come to me in the review. All of the air conditioners have been checked thoroughly before the summer months hit so, I can not elaborate on the why of your room being hot but , I do apologize for any and all inconveniences that you may have encountered. I hope that you will give us another opportunity to serve you in the future. Thank you, Assistant Manager

2/10 Terrible

Kimberly

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures of the hotel are not at all what we walked into. It was a run down hotel. There was a fingernail under the pillow. And the AC didn’t work. When we brought it up to the staff the only thing they could say was “I’m sorry”.
Stayed 1 night in Jul 2023
Response from Assistant Manager on Jul 10, 2023
Dear Kimberly, Thank you for writing in with your feedback and a rating. We always welcome feedback as it allows us to see what areas we may need to improve in. I am sorry that your stay was not up to expectations. We aim daily to ensure that all of our guests receive a comfortable and enjoyable stay. I see that was not the case during your visit. I have shared your comments with the housekeeping staff for immediate attention. I hope that if you are in the area in the future that you will give us another opportunity to serve you. Sincerely, Liz

2/10 Terrible

Angie

Disliked: Cleanliness, staff & service, property conditions & facilities
They ripped out fire detection in the rooms you sleep in. They laughed when i asked since there is no fire alarm system if on fire watch they laughed. I am in the fire alarm industry and know this is not code. Room had broken furniture. Toilet paper stuffed in bathroom vent. Then hotel wanted an extra 50 dollars. Yeah this place needs to shut down. I will be sending pictures and report to slidell fire marshall on monday when i get back home.
Stayed 1 night in Jul 2023
Response from Assistant Manager on Jul 7, 2023
Dear Angie, Thank you for sharing your experience with us regarding your recent visit with us. Maintenance was notified regarding the smoke detector and it has been replaced. I sorry that the hotel was not up to expectations as we would like for all of our guests to depart happy and satisfied. The fifty dollars is required as a deposit for damages and is refundable upon departure. We are in the process of upgrades to the outside and also the rooms here at the property. I hope that in your future travels that you will consider giving us another opportunity to serve you. Sincerely, Liz

2/10 Terrible

Sheryl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was filthy outside and inside. The railings for the outside stairs were so dirty, we couldn't touch them. The room was in such poor condition we were shocked. The bathroom toilet and and tub were filthy. There was water on the floor around the toilet. We left immediately after seeing these things.
Stayed 1 night in Jul 2023
Response from Assistant Manager on Jul 7, 2023
Dear Sheryl, I'd like to thank you for your feedback regarding your visit with us. I am saddened that you was not satisfied and that the hotel was not up to expectations. We aim daily to ensure that all of our guest receive a comfortable and enjoyable stay. In the near future we will be doing upgrades to the property and also to the rooms. I hope that in the future if you are traveling in this area that you will give us another opportunity to serve you. Thanks again for your time and comments, Assistant Manager, Liz

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

4/10 Poor

Robert

Business traveller
Disliked: Property conditions & facilities, room comfort
Not really good
Would have been the same if i had paid for the cheapest motel in the area. Really shocked that this was a la Quinta becasue the room wasnt great.
Stayed 3 nights in Jun 2023
Response from Assistant Manager on Jul 1, 2023
Dear Robert, Thank you for taking the time to send in your comments and a review regarding your recent stay with us. I always welcome feedback as it allows me to see what areas we may need to improve in. I am sorry that your stay was not up to expectations. We do aim daily to ensure that all of our guests receive a comfortable and enjoyable stay. I hope that if you are in the area in the future that you will reconsider and give us another opportunity to serve you. Thanks again, Liz

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

rochelle

Disliked: Cleanliness, property conditions & facilities
I ended up switching rooms twice after the second time I just checked out not even being there for an hour and slept in my car
Stayed 1 night in Jun 2023
Response from Liz on Jun 15, 2023
Dear Rochelle, I'd like to thank you for taking the time to fill out a rating and your feedback. We strive daily to ensure that all of our guests receive a comfortable and enjoyable stay. I am sorry to see that your room was not up to expectations. I looked into our resolution book at the front desk which is a record of complaints and compliments from our guests. I see where is nothing that has been reported to our staff about any problems regarding your stay. I wish you had elaborated on the issues that you encountered as I would know what the problem was. I do thank you for your comments. Assistant Manager.

2/10 Terrible

Jorge

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A place you won't ever recommend.
Stayed 1 night in Jun 2023
Response from Liz on Jun 15, 2023
Dear Jorge, Thank you for your time in sending in a rating and feedback. We always welcome comments as it allows us to see what areas we may need to improve in. Unfortunately, you did not elaborate regarding the issues that you may have encountered. I do apologize that your stay was not up to expectations. This is not a standard here at our property. Thank you once again. Assistant Manager

10/10 Excellent

Tk

Stayed 1 night in Jun 2023

8/10 Good

Heidi

Stayed 2 nights in Apr 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in May 2023

8/10 Good

Harry

Liked: Cleanliness, staff & service
The property is very tired, but the staff was top-notch, helpful, and went the extra mile to make it nice.
Stayed 4 nights in Jun 2023
Response from Liz on Jun 13, 2023
Dear Mr. Harry, I'd like to thank you for taking the time to send in a rating and your feedback regarding your recent stay here with us. Our teams do strive daily to ensure that all of our guests receive a comfortable and enjoyable stay, and I hope that your stay was well. The hotel is an older property, but we are currently undergoing several upgrades to the property. I do appreciate your compliment regarding the staff. I will share your comments with them, and I am sure that will give them very much encouragement going forward. If you are in the area in the future, it would be great for you to give us another opportunity to serve you. Thanks again sincerely, Assistant Manager

2/10 Terrible

Francis, Jersey Village

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I will never be back. The room was dirty. Smelled terrible. Pay a little more for a better place.
Stayed 1 night in Jun 2023
Response from Liz on Jun 12, 2023
Dear Francis, Thank you for taking the time to send in a rating and your comments. I am sorry that your stay was not up to expectations. I see that you occupied two rooms 124 and 128. I asked my staff and also looked into our resolution book to see if you had notified the front desk regarding the issues. I did not see where you notified anyone regarding the issues that you mentioned. I do apologize for any and all inconveniences that you may have encountered. Sincerely, Assistant Manager

8/10 Good

Eliza, Glendale

Stayed 1 night in Jun 2023

10/10 Excellent

Henry

Liked: Property conditions & facilities
Friendly staff and guests
Stayed 1 night in Jun 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay but the pillows is in need of new ones my neck is still hurting
Stayed 3 nights in May 2023
Response from Liz on Jun 4, 2023
Dear Sarah, Thank you for sharing your experience with us regarding your recent stay here. I am pleased that your stay was up to expectations. We do aim for all of our guests to depart being 100 percent happy with their stay. I hope in the future that we will get another opportunity to serve you again. Thank you, Assistant Manager,

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
I can't recommended
We were traveling and need it a place to stay for one night. The front lady wasn't very friendly from the moment we stepped in. She gave us a room with dirty linens and the shower didn't work. We told her the shower didn't work and she gave us another room, we checked the room but the key didn't work, and we were unable to enter the room. So, we had to go back again and tell her, she was upset, and warm us and I cote: " This is the last time I change your room". We just took the key and checked on the new room (Note that this is the 3rd room she sent us to). At that point, I wanted to leave, but it was almost 2 am, and we checked in almost at midnight, my family and I were exhausted. It took almost 2hrs for us to settle in. Which I think is not fair, moreover what kind of response is this? "This is the last time I change your room" When is not my problem you don't know what rooms are in working condition. People go to a hotel to rest and have a peaceful time, not to be treated as if they are begging you for something. We are paying customers and you are in business because of us, the least you can do is treat people with respect. Last but not least, we checked out very early in the morning and the gentleman who was at the front desk was very courteous and professional, you should hire more people like him. And no, I will not recommend this hotel to anyone.
Stayed 1 night in May 2023