Note fondée sur 94 évaluations vérifiées
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 6 mai 2024
par un voyageur vérifié
Publié le 28 avr. 2024
Located right next to Trolley stop on the St. Charles line and with a number of nice restaurants nearby, this quaint hotel is very nice and clean and imparts a feeling of old New Orleans to your stay! The staff is excellent.
par un voyageur vérifié
Publié le 25 avr. 2024
Staff was very accommodating via phone. Remained on phone until we found our way.
par un voyageur vérifié
Publié le 13 avr. 2024
Digitale sleutels werken niet naar behoren. Het personeel is vriendelijk maar is maar beperkt aanwezig. De ligging is prima. Veel eetgelegenheden op loopafstand en de streetcar stopt voor de deur. Hiermee kan je je prima door New Orleans verplaatsen. Er zou wat meer opbergruimte moeten zijn op de badkamer
Commentaires de Gestion de l’hôtel
24 avr. 2024 par Zoe, GM, Gestion de l’hôtel
Hello! We apologize for the inconvenience with the digital keys! We have changed methods of entering since your stay and also updated our hours so there is someone available!
par un voyageur vérifié de Claysburg
Publié le 18 mars 2024
NA
Commentaires de Gestion de l’hôtel
18 mars 2024 par Historic Streetcar Team, Gestion de l’hôtel
We appreciate your review!
par un voyageur vérifié
Publié le 10 mars 2024
What I like about the property is that it is quiet and peaceful. The only con was my room did not have a window, only in the bathroom and the AC unit location. I wish the room had a ceiling fan installed as a cooling option. Overall, I enjoyed my weekend visit and had a positive experience! The staff were friendly and welcoming.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Historic Streetcar Team, Gestion de l’hôtel
Hi Charelle, we are so glad you enjoyed your stay with us!
par un voyageur vérifié
Publié le 7 mars 2024
Though the rooms were clean it did not meet safety standards. Our safe would not open the next day and our friends safe in their room did not work at all. We waited all morning to have a service person come. They did not have the security key to access the safe and after quite a bit of time they eventually were able to contact the head guy only to say that they would have to watch a video to try and figure it out. Eventually it was opened but we could not trust leaving our passport or money in the safe. The manager said they would be replacing all the safes in the rooms as this was a problem!!! She should have told us in the beginning. We missed our tour that we had arranged for that morning while waiting around for the service guys and it took up the time we were able to spend in New Orleans as we were leaving on a cruise the next morning. If it had happened the day of our cruise we would have missed our cruise. They were very hard to contact as there was only someone there from 12-8 each day. We could only leave a message on their phone with no one getting back so we had to phone several times to find out what they were going to do to help us.
The manager said that we would be compensated for this but we never were …Like wiping their hands clean after we left with a smile. Not a good place to stay.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Historic Streetcar Team, Gestion de l’hôtel
Hi Bonnie, we hope you can give us another chance in the near future to make your experience with us better. We appreciate and consider your review.
par un voyageur vérifié
Publié le 7 mars 2024
Stayed in nice room located toward the back of the building very quiet. Quaint older building but very well kept.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Historic Streetcar Team, Gestion de l’hôtel
Hi Robert, we are glad you enjoyed your stay with us! We hope to host you soon again.
par un voyageur vérifié
Publié le 3 mars 2024
We had the worst room right in front . Loud all night long
Commentaires de Gestion de l’hôtel
18 mars 2024 par Historic Streetcar Team, Gestion de l’hôtel
Hi Amy, we are sorry about the assignment of your room. We hope you can allow us another chance in the future.
par un voyageur vérifié de Leesburg
Publié le 25 févr. 2024
I paid for an upgrade with a larger room with a desk. I have pictures, but don't know how to put them on your site. The only good thing was Diane the desk person. Only on the property from noon to 8:00 PM. It was dirty paint chips on the floor. Insect in corners of bathroom. It was a very small room. Only could fit a small table on one side of the bed. The property in our room was not like the rest of the rooms. We checked w\the rooms did look nicer.
We had to go outside on a small porch to get to our room, the first night we entered the porch was after dark no light bulbs in the fixtures. We told them, and the put light bulbs in after the first night. It rained two nights while we stayed there it was awful trying to get in the room in the rain. The refrigerator did not work. They did replace it. We were told our room was and upgrade, I don' see how. If y9u tell me how to get the pictures to you. I would love to show you. Nothing like what I ordered. Very sad. I ordered it for myself and my daughter. SO DISAPPOINTED
Commentaires de Gestion de l’hôtel
25 mars 2024 par Historic Streetcar Team, Gestion de l’hôtel
Hi Carla, we hope you can give us another chance to make this right with more inquiry from us. Thank you for your review. We are immensely considerate to all matters.
