Exterior

Reviews of Hampton Inn Metairie

2.5 out of 5
Hampton Inn Metairie
2730 N Causeway Blvd, Metairie, LA

Reviews

8.2

Very good

Rating 10 - Excellent. 143 out of 284 reviews" "
Rating 8 - Good. 74 out of 284 reviews" "
Rating 6 - Okay. 28 out of 284 reviews" "
Rating 4 - Poor. 25 out of 284 reviews" "
Rating 2 - Terrible. 14 out of 284 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, amenities
Late night knocking on the door followed by two calls from a confused front desk auditor
Stayed 2 nights in Mar 2024

6/10 Okay

Jana

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Let’s start with the positive. Location was good. Parking is very convenient. Room was quiet and the A/C worked well. Amenities were good as all necessities were available. The bad- there was no one at the check in desk when we arrived. We stood there for a while waiting for someone to show up. I finally started yelling “hello” for someone to come to the front. It was 2:00 in the afternoon. There was no toilet paper or hand sanitizer in the women’s lobby restroom. The coffee offered in the lobby was cold. We made it to our room to find the door was literally falling off the hinges. We had to go back to the desk to be moved to another room. Overall there just seems to be a lack of maintenance and attention to detail in the hotel.
Stayed 2 nights in Mar 2024

6/10 Okay

Elmore

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Jacqui

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and large, some road noise but not too bad.
Stayed 1 night in Feb 2024

8/10 Good

Ida

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Restrooms flushing issues can be better. lol w water pressure!
Stayed 2 nights in Jan 2024

10/10 Excellent

Frank

Business traveller
Liked: Staff & service, property conditions & facilities
No issues
Stayed 2 nights in Jan 2024

10/10 Excellent

Raymond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Brandy

Stayed 2 nights in Dec 2023

2/10 Terrible

Shirley

Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Diane

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, housekeeping came at 6pm, as I was dressing to go out, sheets stained and ultra thin from too many washes!
Stayed 2 nights in Dec 2023

10/10 Excellent

Keileigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love
We enjoyed this hotel! This is the second time that we have stayed here. The location is convenient and feels safe. Everything we need to go to is normally a quick drive. We also love the comfort of this hotel. The beds are comfortable and I love the fact that they allow pets since we like to travel with our fur babies. I'm sure we will be back!
Stayed 3 nights in Nov 2023

4/10 Poor

David

Business traveller
Liked: Property conditions & facilities, room comfort
Wake up to have somebody else in my room
I woke up to find someone else coming into my room. They gave someone a key after I had already gone to bed when I called downstairs the lady said whoops it was a mistake. We didn’t show anybody in your room and hung up the phone. I tried to call back she would not answer, the shower in my room was not clean at all
Stayed 1 night in Dec 2023

8/10 Good

Roberto

Stayed 2 nights in Dec 2023

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was wonderful.
Stayed 6 nights in Nov 2023

2/10 Terrible

Treva

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This experience was very horrifying to say the least. This hotel is nasty the cleanliness was awful. I am requesting a full refund
Stayed 2 nights in Nov 2023

8/10 Good

Marcus

Liked: Cleanliness, staff & service, amenities
Property is remodeling but i can tell its gonna be real nice when its finished. The Breakfast area and lobby have alot to choose from
Stayed 1 night in Nov 2023

10/10 Excellent

Ana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Metairie Hampton is clean, comfortable and afforda
Clean and comfy room. Clean hotel hallways and public areas. Breakfast was convenient and filling. Many options for morning meal. Since hotel was next to highway 10 we didn’t hear much traffic or congestion
Stayed 1 night in Nov 2023

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work trip
Room was spacious and very clean, the breakfast was hot and delicious every morning. Hotel staff was very helpful.
Stayed 2 nights in Nov 2023

6/10 Okay

naba

Stayed 4 nights in Nov 2023

8/10 Good

Jada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Jennifer

We stayed 1 night room was clean, friendly staff, good location off the freeway. Not at all like what I would expect from a Hilton hotel. My only complaint would be no hot water, we took Luke warm/Cold showers. Breakfast was decent until a homeless man walked in causing a commotion while he decided to grab himself a free breakfast plate after cussing out one of the staff members. Fun times in New Orleans lol 😆 Over all hotel was adequate probably won’t stay here again.
Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Terria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to expressway. I would stay again.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the Greats!!!
This Hotel goes above and beyond. All great people. Have stayed there multiple times this year and has always been a great experience.
Stayed 5 nights in Sep 2023

10/10 Excellent

Horace

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and reasonably priced.
Stayed 2 nights in Aug 2023

10/10 Excellent

jeffrey, phila

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great front desk people. Quiet surroundings and close to mall areas.
Stayed 1 night in Sep 2023

4/10 Poor

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms need cleaning
Everything was great. But I was disappointed in 1. they did not clean my room. I came back from an outing around 3 PM and my room was still uncleaned. 2. Ya only provide 2 body towels. I use two towels for myself and my husband uses a third one. We had to go ask for additional towels twice since my room was not cleaned up. That was disappointing. I expected my room to be cleaned at least by 3 PM.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had no issues with my stay. The staff was quite helpful, and I felt they truly had my interests first.
Stayed 2 nights in Aug 2023

6/10 Okay

Louis

Very congested area that is a few yards from highway traffic.
Stayed 1 night in Aug 2023

10/10 Excellent

Cynthia F

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our trip. Clean and good staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Fiona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient good breakfast lots of shopping
Stayed 2 nights in Jul 2023

10/10 Excellent

Raegan

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Jul 2023

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms but not connected. I figured when you state children as occupants and request two rooms they would accommodate. Otherwise good stay. Not my first time staying here.
Stayed 1 night in Jul 2023

10/10 Excellent

IRIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, good restaurants nearby. Right next to I-10.
Stayed 1 night in Jul 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
💯✔️
We love staying here! Woke up to a flat tire, roadside assistance prices ⬆️⬆️⬆️, nothing open this early but we had asked at the front desk about our dilemma. We were blessed that the front desk clerk (Ronald) checked on us when he got off work. Took us for fix a flat, put it in and called his brother who came with air pump and put us back on schedule! Saved us a bundle. Prayers for all of them. Impressive to say the least. Especially being women travelers. Thank you Ronald and crew. You were out lifesaver
Stayed 1 night in Jul 2023

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast should be until 10 like other hotels.
Stayed 1 night in Jul 2023

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 2 nights in Jul 2023

10/10 Excellent

mark

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
excellent service
Stayed 1 night in Jul 2023

8/10 Good

PATRICIA F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Joycelyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Stayed 3 nights in Jun 2023

10/10 Excellent

Nalini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

teresa

Liked: Cleanliness, staff & service, property conditions & facilities
It was all good
Stayed 1 night in May 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend
Overall stay was really nice. Id definitely stay here again.
Stayed 2 nights in May 2023

10/10 Excellent

Trinity

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Heide

Stayed 2 nights in Apr 2023

8/10 Good

Kimberly

Travelled with family
Liked: Staff & service, room comfort
I came to enjoy the last home game for the Pelicans with bonding time with my niece. My stay was really nice and comfortable. But the lady serving breakfast that Sunday morning was really nasty and rude to the guess. I don’t care for her at all. Thanks.
Stayed 2 nights in Apr 2023
Response from Rose, GM on Apr 29, 2023
Dear Kimberly,I deeply regret you left dissatisfied with your breakfast experience, however, thank you for bringing your concern to our attention. We appreciate your time to share comments about your stay. I hope you'll visit us again; you'll find we truly take guest feedback to heart.

4/10 Poor

Laketha

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Upon our arrival the front desk staff seemed ok. But once we got to our room it was hot and temperature could not be adjusted. We called the front desk and she ask questions and then said maintenance would be in at 8:00 am and we would have to wait on them and she wouldn’t allow us to exchange rooms (we were not asking for the penthouse suite). Next thing we knew there was a knock at the door and he said he was night security. He tried to figure out the issue and then reported to her that it was not working. She asked him to take the cover off check the drain and he had no such tools. Next thing we knew she was there. Took the cover off the wall and ran her whole arm into the system. The room temperature only increased. Still no room exchange. We wanted to leave but it was way after midnight. The next day I had to call after being in an uncomfortable room all night. I called the front desk bc because she’d said she would leave notation concerning the room change and they did not have ANYTHING! But eventually they brought the key to room 403 which was the bad room and returned with room 405 key which was better but we were drained from the heat and missed most of the day. I’m an rewards member and have NEVER EVER been treated this way and we will certainly remember this horror on our upcoming trip. This was a horrible way to spend my birthday!
Stayed 4 nights in Mar 2023

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023