Ratings based on 210 Verified Reviews

They paid and stayed. We double-checked.
1.9 out of 5
50% of guests recommend
2.0 Room cleanliness
2.6 Service & staff
1.6 Room comfort
1.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Other
by A verified travellerfrom St. Tammany, LA

Cool place if you don't mind the unconventional.

Posted 18-Nov-2014
Pros: Has Character
Cons: I'm sure the owners would go broke trying to update so not expected.
Location: French Quarter, Armstrong Park
This place was what I expected. but if you are expecting the Four Seasons, its not for you. The hotel is situated in a residential area which I though was pretty cool. You can easily walk to the french quarter. The front desk was staffed with nice people. A 12" TV and window unit in the room. Cool balcony with hot coffee in the morning.
1 out of 5
by A verified travellerfrom UK

Don't go there!

Posted 8-Nov-2014
Hotel three blocks outside French Quarter - we were advised not to walk home at night.
1 out of 5
by A verified travellerfrom boston

Checked in and checked out

Posted 8-Nov-2014
Checked in went to room and checked out place was old and dirty
2 out of 5
by A verified traveller

The Empress Hotel

Posted 3-Nov-2014
Pros: Price. Staff.
Cons: The entire place needs to be renovated. The bed and sheets are ancient. The tiles in the bathroom are loose, falling off, broken or missing.
Location: It was a 15 minute walk to Decatur. The area is residential so was quiet and not as well lit (not a streetlight every few feet) but not unsafe.
All I needed for the weekend was a place to put my suitcase, sleep and take a shower and that is what I got. The hotel was clean but very run down. The bed was okay but I'm happy I brought my own sheets. I'm sure their sheets were clean (I could see the washer and in a back room by the front desk) but they were obviously old and didn't look particularly nice. If you're planning on staying here I would suggest that you bring your own and possibly your own blanket. The bathroom was clean and the bathtub was yellow with age. I would also suggest bringing your own towel if you're going to stay here. They towel they supply is very thin and kind of small. The window did not open and the air conditioner had a mind of it's own. During the day the room got very clammy and there was no way to air it out. Basically - If you really only need a place to put your things, sleep and shower, this place will do. If you want any sorts of creature comforts (like a closet), look elsewhere. I would not stay here again.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Green Bay Wisconsin

Close to the dome an to French market

Posted 29-Oct-2014
I really l the staff Mike on the late shift suggested a lot of places that we went to an enjoyed a lot. Everyone was so friendly
1 out of 5
by A verified travellerfrom Dallas

Stayed in worse...

Posted 27-Oct-2014
Pros: Not really anything. The staff was nice enough but I should of stayed in the Garden District or DT, just as close.
Cons: A LOT!!!!!! The way they train their staff with customer service. The price should be about $30 per night.
Location: Not much - too far from the quarter.
This is bottom of the barrel but NOT dirty. Just know this is clean enough NO FRILLS at all, tiny room, can hear though the door, Probably not too secure, about what you would get at a hostel.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Bloomington, CA

Inexpensive hotel close to the French quarter

Posted 27-Oct-2014
First off if you are expecting a 5 star resort this is not the place for you. With that said, if you are just looking for a place to sleep and shower that is within walking distance to the French quarter this is the place for you. The staff is absolutely fantastic! I've never met nicer people in my life. They were extremely helpful and gave the best tips to us for their beautiful city. Anytime we needed a taxi or any help at all they fast and helpful. You can't beat the price for this place, you save money to do all those fun activities that New Orleans has to offer. When I revisit this fantastic city I plan to stay at the empress hotel again. Thank you for making my trip memorable.
1 out of 5
by A verified traveller

Friendly staff but disgusting room.

Posted 26-Oct-2014
Staff was very welcoming, however room had stained sheets and the bathroom is in desperate need of repair. I also found it extremely odd that the microwave was out on the balcony that all the guests used.
1 out of 5
by A verified travellerfrom F

Bad section of town, not explained well.

Posted 25-Oct-2014
Had to wait over 2 hours for the room to be cleaned and checked in after 5 when reservations were made weeks in advance. Bathroom floor was so weak at 130lbs I could feel it give as I walked. The bedspread was full of holes and I got 1 face towel and a bath towel for 2 days. There was traffic up and down the steps next to my room all night and no NO insulation at all. Not a good couple of nights rest thank goodness at least for the deadbolt locks on the door, yes that's right on an interior door of a hotel ..... What does that tell you about the area I crazyly stayed in!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Dallas, Texas

Not a Bad Place

Posted 15-Oct-2014
Pros: Loved the staff.
The reviews were so bad for this hotel. We were pleasantly surprised. The hotel staff was extremely friendly. The room was decent. An older place, but not "sketchy" at all. My daughter and I had a great experience here.