Ratings based on 228 Verified Reviews

They paid and stayed. We double-checked.
1.9 out of 5
51% of guests recommend
2.0 Room cleanliness
2.6 Service & staff
1.6 Room comfort
1.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom nyc

Posted 18-Jan-2015
Cons: Everything
So called non smoking room was stinking and had ashtray
2 out of 5
by A verified travellerfrom Toronto


Posted 12-Jan-2015
Pros: It looks OK from outside.
Cons: Everything.
Location: It is kind of near Bourbon Street which is OK.
I was unpleasantly surprised by this hotel. I had to put down a $10.00 deposit for some reason and then had to leave my keys at the front desk if I wanted to leave. Anybody traveling probably has a little supply of cash on them so with no safe in the room we decided not to leave the hotel. The hotel isn't in very good condition. This is more like a cheap hostel that you should book if you don't have very much money.
1 out of 5
by A verified travellerfrom Omaha, NE


Posted 31-Dec-2014
We checked in, went on a city tour and checked right back out. THIS HOTEL IS A DUMP. There was fallen plaster and broken tiles in the bathroom, burns on the bedspread, an old space heater....etc. We could NOT stay there. DO NOT STAY HERE.
1 out of 5
by A verified travellerfrom New York

I have pictures to support my review

Posted 30-Dec-2014
I recommend no one stay at this hotel as they call it. I have pictures of the interior to support why this is a bad choice. The day time staff wasn't helpful even as they seen my disappointment and the fact that the room was not cleaned before my arrival. Tiles were off the bathroom wall, mildew was in Bath area, paint was peeling and floor was damaged just to name a few things.
4 out of 5
for Business Travellers
by A verified travellerfrom Worcester, MA

Nice hotel with a "true" New Orleans feeling.

Posted 20-Nov-2014
Pros: The beautiful, historical appearance was so true to New Orleans' culture. The staff are well trained to serve and meet the needs of their customers
Cons: Some sprucing up of the bathroom, i.e update the fixtures. Maybe a closet to hang up clothes, and fluffier pillows.
Location: The location was about 2 miles from main event (the convention center). The taxi service was pretty good about getting me to and from quite easily
I was surprised that others who have rated their stay here complained so much. I actually don't think it's all that bad. I mean, if you are used to staying at the fancy-smancy Hilton's and Marriott's then yes. However, the staff there are CLEARLY devoted to making their customers feel supberb and strive to assure their needs are met. In addition, Empress Hotel are the locals. This is where I truly felt connected with the authenticity of the city. This is where the "real" New Orleaners are at. Coming from a close-knit family culture, my stay here "brought me back home". I felt among family! Yes, their facility can use some sprucing up, but really -- who's helping them acquire some of those real funds that come into the city and often times forget about the locals that can use the help? They are the true people of New Orleans. I felt honored to have shared my stay among such great friends. I would definately stay here again. The price was right and it was everything I needed. Definately would recommend it.
4 out of 5
for Other
by A verified travellerfrom St. Tammany, LA

Cool place if you don't mind the unconventional.

Posted 18-Nov-2014
Pros: Has Character
Cons: I'm sure the owners would go broke trying to update so not expected.
Location: French Quarter, Armstrong Park
This place was what I expected. but if you are expecting the Four Seasons, its not for you. The hotel is situated in a residential area which I though was pretty cool. You can easily walk to the french quarter. The front desk was staffed with nice people. A 12" TV and window unit in the room. Cool balcony with hot coffee in the morning.
1 out of 5
by A verified travellerfrom UK

Don't go there!

Posted 8-Nov-2014
Hotel three blocks outside French Quarter - we were advised not to walk home at night.
1 out of 5
by A verified travellerfrom boston

Checked in and checked out

Posted 8-Nov-2014
Checked in went to room and checked out place was old and dirty
2 out of 5
by A verified traveller

The Empress Hotel

Posted 3-Nov-2014
Pros: Price. Staff.
Cons: The entire place needs to be renovated. The bed and sheets are ancient. The tiles in the bathroom are loose, falling off, broken or missing.
Location: It was a 15 minute walk to Decatur. The area is residential so was quiet and not as well lit (not a streetlight every few feet) but not unsafe.
All I needed for the weekend was a place to put my suitcase, sleep and take a shower and that is what I got. The hotel was clean but very run down. The bed was okay but I'm happy I brought my own sheets. I'm sure their sheets were clean (I could see the washer and in a back room by the front desk) but they were obviously old and didn't look particularly nice. If you're planning on staying here I would suggest that you bring your own and possibly your own blanket. The bathroom was clean and the bathtub was yellow with age. I would also suggest bringing your own towel if you're going to stay here. They towel they supply is very thin and kind of small. The window did not open and the air conditioner had a mind of it's own. During the day the room got very clammy and there was no way to air it out. Basically - If you really only need a place to put your things, sleep and shower, this place will do. If you want any sorts of creature comforts (like a closet), look elsewhere. I would not stay here again.
3 out of 5
for Everyone
by A verified travellerfrom Green Bay Wisconsin

Close to the dome an to French market

Posted 29-Oct-2014
I really l the staff Mike on the late shift suggested a lot of places that we went to an enjoyed a lot. Everyone was so friendly