Ratings based on 177 Verified Reviews

They paid and stayed. We double-checked.
1.9 out of 5
51% of guests recommend
2.1 Room cleanliness
2.6 Service & staff
1.6 Room comfort
1.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

Overpriced for a hole in the wall.

Posted 31-Mar-2014
Crappy hotel. Holes in the walls, flooring was horrible. Vagrants hanging around. Window was broken and halfway hanging out and, of course, it rained that night.
3 out of 5
Recommended
for Everyone
by A verified traveller

Clean

Posted 29-Mar-2014
If fancy is what you're looking for, this is not it. However, staff was very friendly and helpful, room was clean and affordable. Small and the mattress had seen better days, neighborhood not so desirable but I never felt unsafe. I would stay here again.
3 out of 5
Recommended
for Students
by A verified traveller

Economical digs close to the French Quarter - very

Posted 23-Mar-2014
Cons: facility needs some upgrading
Location: Awesome!
Clean, safe, accommodating staff, free parking, very good value.
3 out of 5
Recommended
for Students
by Garnet from Birmingham, AL

Perfect for a cheap weekend trip

Posted 18-Mar-2014
Pros: I liked the price and how close it is to the French Quarter.
Cons: Maybe new bedding, especially the pillows.
Location: 1/2 mile from the French Quarter, fairly safe neighborhood, and free parking (very uncommon for the area).
I read the reviews and checked out the hotel photos before I booked my stay so I knew exactly what to expect. The staff was friendly and helpful. I took my own sheets and blanket and towels just in case but it really wasn't necessary. The price is perfect for a quick weekend trip where you want to save money and the only thing you need a room for is to shower and sleep. I will stay there again on my next quick trip to New Orleans. However, I will say that this hotel is not for people who expect any kind of nice amenities or that cannot appreciate the idea of a very small, out dated room.
1 out of 5
by scottie B

Terrible place but close to bourbon

Posted 11-Mar-2014
Worst hotel ever!! They gave our room out to someone else and didn't even tell us. Cockroach was just chilling in the bathroom and they had dirty smoky sheets when we first arrived.
3 out of 5
Recommended
for Students
by A verified traveller

Nice location, great staff. Need renovation.

Posted 11-Mar-2014
Pros: Location
Cons: needs renovations to rooms
Location: near Qtr in more of a transition neighborhood
Staff was very helpful. I thought I reserved for two nights but I must have only for one. I stay with friends on Bourbon and when I got back the staff and saved all of my stuff... Thank you!!!!
1 out of 5
by A verified traveller

A hotel in the French Quarter

Posted 26-Feb-2014
Pros: Expedia web site
Cons: Everything
Well what can I say about my stay at the Empress Hotel. For someone who has traveled the world extensively for business and pleasure, the Empress Hotel would have to be one of the worst first world hotels I have every had the unfortunate pleasure of staying at. I was not expecting much given the one star rating but when I checked into my room and found a water leak come from the ceiling into the bath room. The floor in the bathroom was covered in water. Given that checked @ 1am, adjusted the shower curtain so that the water would run into the bath. I was not surprised that there was a water leak given the state of the plaster ceiling - it showed significant evidence of prolonged exposure to water. The next morning I reported the water leak to reception (and the none functioning shower head) and the said that they would get maintenance to look at it. When I returned that evening, to their credit the water leak had been repaired, but at some time after maintenance bad left my room, parts of the ceiling plaster had broken away and landed in the bath and the bathroom floor. Room make up was an optional service, all but two members of staff, although very polite, did not convey a positive image for the Empress Hotel - K over heard staff talking to each over regarding room cleaning -that it was management and on the clients that wanted improved cleanliness through the hotel I would not recommend this establishment to anyone
1 out of 5
by A verified traveller

Feels like an old, small, run down, dorm room

Posted 4-Feb-2014
We stayed 20 minutes and then left to go to a different hotel. I would understand spending $20 a night for this, but $100 is ridiculous for what you get.
1 out of 5
by A verified traveller

Worst!!!!!

Posted 13-Jan-2014
Pros: Nothing
Cons: Everything
Location: Worst
Never use this hotel or Expedia.
3 out of 5
Recommended
by MissMarni from Australia

Great location

Posted 13-Jan-2014 on Hotels.com
The Empress Hotel was in an excellent location for what I needed. I was without a car, and not willing to pay for a taxi to go everywhere I wanted, and The Empress was only about a 10-15 minute walk from Jackson Square. Although not the prettiest place I've stayed in, and the rooms could use a bit of a makeover, it was perfect for what I needed - it had a bed with clean sheets and a hot shower, and was within walking distance of majority of places I wanted to go.