Terrace/patio

Reviews of The Eliza Jane, in The Unbound Collection by Hyatt

4 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 778 out of 1008 reviews" "
Rating 8 - Good. 154 out of 1008 reviews" "
Rating 6 - Okay. 41 out of 1008 reviews" "
Rating 4 - Poor. 15 out of 1008 reviews" "
Rating 2 - Terrible. 20 out of 1008 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from charles on Mar 28, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and very helpful.
Stayed 5 nights in Feb 2024
Response from charles on Mar 27, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Xavier Shemar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from charles on Mar 22, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

harold lee, La Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great common sitting areas with couches/chairs/tables and outdoor comfortable sitting area. great bar/cocktails, excellent restaurant on premises.
Stayed 4 nights in Mar 2024
Response from charles on Mar 20, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Dawn, Oakville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel, very well managed, friendly staff. Great location walkable to all areas from Canal street to Bourbon street Riverwalk all the top stops in New Orleans. Would definitely recommend and would stay here again
Stayed 4 nights in Mar 2024
Response from charles on Mar 20, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Sidney

Stayed 1 night in Mar 2024
Response from charles on Mar 20, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property.
Stayed 1 night in Mar 2024
Response from charles on Mar 20, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean and unique. Awesome staff.
Stayed 4 nights in Feb 2024
Response from charles on Mar 17, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Frank

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Loved loved loved the hotel furnishings, details, bar and restaurant. Used the bikes and loved the area to walk to local attractions.
Stayed 4 nights in Mar 2024
Response from charles on Mar 17, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Cameron M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a really inviting vibe and everything was clean.
Stayed 3 nights in Mar 2024
Response from charles on Mar 13, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Rosalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from charles on Mar 13, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Celeste

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place for our first trip to New Orleans. We walked all over and took the cable car to explore the city. Eliza Jane was great because it was an easy walk to most places we wanted to go but allowed us to retreat to a quiet cozy room when we had finished our sightseeing for the day. Food was good. Bar was nice (we are not big drinkers). Really enjoyed the jazz ensemble in the evenings on the weekend.
Stayed 7 nights in Mar 2024
Response from charles on Mar 10, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Jacalyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel. Walking distance to main attraction, bars and restaurants. Will definitely stay here again when we return to New Orleans.
Stayed 2 nights in Mar 2024
Response from charles on Mar 7, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Mystique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this hotel! It was a boutique hotel that was walkable to the French quarters and close enough to anything you needed really! The room was nice and cozy and I loved the bike riding option that they provided. We used the bikes to ride to the French quarters. I’ll definitely return here
Stayed 2 nights in Feb 2024
Response from charles on Mar 6, 2024
Thank you for your comments we look forward to your next visit.

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from charles on Mar 6, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, property conditions & facilities
Chic and modern, amazing courtyard!
Stayed 1 night in Feb 2024
Response from charles on Feb 29, 2024
Thank you for your comments we look forward to your next visit.

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently stayed here for a week while exhibiting at the convention center. The place looks great and is a neat stay. The major drawback in my room was there was not a desk or place to work. This was significant as I needed space to layout my laptop and paperwork.
Stayed 5 nights in Feb 2024
Response from charles on Feb 28, 2024
Thank you for comments we look forward to your next visit.

10/10 Excellent

Jerry, Somerville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, professional staff, solid amenities.
Stayed 3 nights in Feb 2024
Response from charles on Feb 28, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Real

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a BEAUTIFUL hotel with really excellent lounge and bar area and vibe! Live music in the evenings (maybe just weekends?) which created great ambiance without overwhelming!
Stayed 4 nights in Feb 2024
Response from charles on Feb 28, 2024
Thank you for your comments we look forward to your next visit.

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel was clean and very walkable to dining, shopping, and museums. Our room was cleaned everyday.
Stayed 4 nights in Feb 2024
Response from charles on Feb 25, 2024
Thank you for your comments we look forward to your next visit.

8/10 Good

Mike

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from charles on Feb 21, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe, the elegance the classy & welcoming bartenders and amazing food ! Did not like the added charges of $30 a night because I booked through Expedia that was very dissapointing. However, I absolutely loved my stay and will book directly through hotel for next visit.
Stayed 3 nights in Feb 2024
Response from charles on Feb 21, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Ermalinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Housekeeping was great. The Concierge was helpful and polite. The front desk service was excellent. Would recommend this hotel.
Stayed 4 nights in Feb 2024
Response from charles on Feb 18, 2024
Thank you for your comments we look forward to your next visit.

2/10 Terrible

Bella

Stayed 2 nights in Feb 2024
Response from charles on Mar 21, 2024
Thank you for your comments we look forward to your next visit. We will work hard to improve.

4/10 Poor

Reece

Stayed 4 nights in Jan 2024
Response from charles on Feb 14, 2024
Thank you for your comments we will work hard to improve.

10/10 Excellent

Amy

Stayed 2 nights in Feb 2024
Response from charles on Mar 21, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great app
Stayed 4 nights in Jan 2024
Response from Patrick on Feb 5, 2024
Dear Natalia,Thank you for your feedback and positive review.

10/10 Excellent

J Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at several places in New Orleans and The Eliza Jane is the best. Great staff. Cool place, with an amazing lobby bar and outside patio. But quiet and spacious rooms, good gym, and literally a 2 minute walk to the French Quarter,
Stayed 4 nights in Jan 2024
Response from Patrick on Feb 5, 2024
Dear J Paul,Thank you for your positive feedback and letting us know about your stay. We are glad that you enjoyed the amenities we offer on property as well as some of the local attractions New Orleans has to offer. We hope to host you again next time you visit the area.

6/10 Okay

Shaun

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Patrick on Feb 5, 2024
Dear Shaun,Thank you for your feedback and positive review.

10/10 Excellent

Ingrid m.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great property. The rooms were spacious and clean.
Stayed 3 nights in Jan 2024
Response from Patrick on Feb 5, 2024
Dear Ingrid,Thank you for your positive feedback. We are glad that your room was spacious and clean. Our team works very hard to exceed our guest's expectations when staying at our property while they visit New Orleans. We have shared this review with the housekeeping leaders and team. We hope to host you again next time you visit New Orleans.

10/10 Excellent

Jeanine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Patrick on Jan 27, 2024
Dear Jeanine,Thank you for your positive feedback. We will share this with our leadership team and staff members. We work very hard on exceeding guest's expectations and create memories of their visit to New Orleans. We would be happy to host you again next time you visit New Orleans.

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Eliza Jane billed a 'Destination Fee' of $30 daily; this amount was not included in the daily rate of the original offer (it was in the fine print underneath). I may of picked a different hotel otherwise. Room was clean, but otherwise just so-so, several lukewarm showers, no shelves or hooks in the bathroom, no luggage stands, few hangers, etc.
Stayed 4 nights in Jan 2024
Response from Patrick on Jan 27, 2024
Dear James,Thank you for providing us feedback of your stay at the Eliza Jane. We are sorry for the inconvenience you experience while you were staying with us, and we have shared these with the leadership team so we can make sure these do not happen in the future. Next time you visit New Orleans we would like to host you again and make sure we exceed all your expectations

10/10 Excellent

Elizabeth Salomon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Patrick on Jan 27, 2024
Dear Elizabeth,Thank you for providing us feedback on your experience with us. We will share this review with our team members and hope to host you again in the future.

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the property and will definitely recommend it.
Stayed 3 nights in Dec 2023
Response from Patrick on Jan 27, 2024
Dear Denise,Thank you for providing us feedback of your stay with us. We work very hard to exceed all guest expectations. We will share this feedback with our staff. We hope to host you again next time you are in New Orleans.

10/10 Excellent

Kari

Travelled with group
Such a great location and an architectural style… loved the atmosphere! Rooms are clean and so comfortable. Staff is exceptional. We had a wonderful visit to NOLA!
Stayed 3 nights in Jan 2024
Response from Patrick on Jan 27, 2024
Dear Kari,We are so glad you enjoyed your stay with us. Our team works very hard to make sure all guests have an enjoyable visit the Eliza Jane. We will share this positive feedback to our leadership team as well as our team members. We hope you stay with us your next visit to New Orleans.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Only complaint is that there is not enough lighting in the room
Stayed 3 nights in Jan 2024
Response from Patrick on Jan 27, 2024
Dear Elizabeth,Thank you for providing us with feedback of your stay at the Eliza Jane. We have shared your feedback with the leadership team so we can take care of the inconvenience of the lighting in the room. We work hard to try and exceed all guest's expectations. We would be happy to host you again next time you are in the New Orleans area.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Patrick on Jan 27, 2024
Angela,Thank you for your positive review. We will share this with our team members and congratulate them on a job well done. Next time you plan on visiting New Orleans we will be happy to host you again.

10/10 Excellent

LEE

Stayed 2 nights in Dec 2023
Response from Patrick on Jan 15, 2024
Dear Lee,We would like to thank you for your positive review. Your feedback will be shared with the staff and the leadership team. We work hard in making everyone's stay memorable and in exceeding our guest's expectations. If you are coming back to the New Orleans, we would be happy to host you again.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
If you’re looking for an historic, quaint and convenient hotel in the Bourbon Street area that’s just 2 1/2 blocks walk to the Harrah’s Casino, this is The One! My wife and I stopped by for two nights to celebrate our silver anniversary and are so glad we decided on the Eliza Jane. Whatever they’re paying Jessica at the front desk, it’s not nearly enough! We were treated like royalty! Must stay!
Stayed 2 nights in Jan 2024
Response from Patrick on Jan 15, 2024
Thank you so much for your feedback and spending such a special occasion with us. Also, we are so glad to hear that you Jessica provided you with great customer service and she is an asset to the team. We hope you stay with us again on your next visit to New Orleans.

6/10 Okay

Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities
We chose to stay at the Eliza Jane to avoid the chaos and noise of the French Quarter but unfortunately, it followed us to the hotel. The music playing in the lobby could be heard through the atrium and in our rooms, making it difficult for us to sleep. The house band also plays many nights and is very loud. If you're looking for a quiet hotel, the Eliza Jane is not for you, but it was otherwise clean and convenient.
Stayed 5 nights in Dec 2023
Response from Patrick on Jan 9, 2024
Dear Hong, Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by the atrium music and the house bands. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

10/10 Excellent

Vanessa, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic boutique vibes with beautiful holiday ambiance, great live music on Thursday afternoons, and helpful staff. Rooms were well appointed and clean. Nice bar in the lobby. Location was perfect. Didn’t try the restaurant but it seemed nice. Would definitely stay again!
Stayed 3 nights in Jan 2024
Response from Patrick on Jan 9, 2024
Dear Vanessa,Thank you very much for providing us with your positive feedback during your stay. We are so glad that you enjoyed the hotel and surrounding areas. We have shared all your positivity with the hotel staff. We hope to see you next time your in the New Orleans.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a fantastic hotel that is perfectly located—far enough from the Bourbon Street chaos, but close enough to walk to everything. The staff was friendly and the ambience was wonderful, especially during the holiday season. When our toilet was not working properly, the maintenance came within 15 minutes to fix it. The cons: parking is difficult, there needs to be more task lighting in the rooms, more reachable outlets with USB ports for devices and more carts available upon checkout time. We had to make 7 trips down the block the day we checked out as there were only two carts available for the entire hotel. These are minor issues, but when you are paying for a boutique hotel experience, details do matter. We are grateful to the staff who made our holiday experience in NOLA so great.
Stayed 10 nights in Dec 2023
Response from Patrick on Jan 9, 2024
Dear Jennifer, Thank you for taking the time to let us know about your experience while staying with us. Your experience of the valet, lighting and other minor issues is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Elizabeth

Stayed 3 nights in Oct 2023
Response from Patrick on Jan 15, 2024
Elizabeth,Thank you for your feedback of your recent stay at the Eliza Jane. We take pride in providing our guests with the highest quality of service. I hope you chose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023
Response from Patrick on Dec 31, 2023
Thank you for your feedback

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Some of the people working at the front desk were not very friendly or helpful. As the first face of the hotel we expected much friendlier service. The rooms in our suite were very poorly lit and the room was quite stuffy and dry, even with a/c on in December. Lobby was beautiful and the bar tickets were a nice touch but why did we only get 2 when we were a party of 3 and were staying in a suite. Housekeeping also wasn't very thorough restocking supplies. In short, we expected more for the money we spent on this once in a lifetime vacation.
Stayed 7 nights in Dec 2023
Response from Patrick on Dec 31, 2023
Good Afternoon Jennifer,I am sorry we didn't meet your expectations. We have reached out to the departments and let them know where we need to improve. Thank you for your feedback.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Patrick on Dec 31, 2023
Thank you for your feedback

10/10 Excellent

polly, golden meadow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend staying here. Beautiful hotel with a holiday pop up that has great drinks, booking through here gets you great complementary one drink a person. In a safe area that’s walking distance shopping, good restaurants and bars!
Response from Patrick on Dec 22, 2023
Polly,We appreciate your feedback and we are glad you enjoyed your experience with us.

10/10 Excellent

Zantipee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very elegant, location was excellent and the staff was very friendly and knowledgeable
Stayed 3 nights in Dec 2023
Response from Patrick on Dec 31, 2023
Thank you for your feedback

10/10 Excellent

Marina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is gorgeous. The lobby/bar area as well as the rooms are uniquely decorated and very comfortable. The staff was also amazing, friendly, and helpful. We look forward to returning!
Stayed 4 nights in Dec 2023
Response from Patrick on Dec 22, 2023
Marina,Thank you very much for your feedback. We are glad you had a great experience with us. We look forward to seeing you again!

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Patrick on Feb 5, 2024
Dear Tyler,Thank you for your feedback and positive review.