Laptop workspace, blackout drapes, iron/ironing board

Reviews of Comfort Inn New Orleans Airport South

2.5 out of 5
Comfort Inn New Orleans Airport South
10151 Airline Hwy, Saint Rose, LA

Reviews

8.2

Very good

Rating 10 - Excellent. 453 out of 1011 reviews" "
Rating 8 - Good. 335 out of 1011 reviews" "
Rating 6 - Okay. 112 out of 1011 reviews" "
Rating 4 - Poor. 61 out of 1011 reviews" "
Rating 2 - Terrible. 50 out of 1011 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tee

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
0/10 I DO NOT recommended!! Upon arriving we were told a shuttle would pick us up. We waited 2 hrs after being told twice that someone was on the way. We ended up paying a taxi. We got to the room for check in to find out the t.v. cable did not work. We spoke with the front desk who informed us that the service would be down for 3 hours. The following morning service worked until 11a.m. and went completely out forcing us to leave the hotel due to what the manager said was "Comcast having issues in the area". AGAIN. We requested some type of compensation and was told that we would have to speak with the general manager. We continued to ask "whom that was" to only constantly be told we need to speak to the general manager. It was such a frustrating bday trip. The morning of departure we asked the front desk about a shuttle to the airport. The lady stated the shuttle would be there at 5am. We went into the lobby at 4:45 a.m we sat there until 5:00 with no one apppearing to drive myself and another couple to make a flight that began boarding at 5:50!!! We again had to pay an uber for a ride. We booked this hotel because they stated that they were 4 mins away from the airport and offered shuttle service. I WOULD NEVER stay here or ANY Comfort Inns again!!
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Tee,We appreciated the opportunity to host your birthday trip. Please accept our apologies that your stay wasn't what you expected. We strive to offer dependable airport transportation, and we're sorry for the delay you encountered. Rest assured, we'll discuss this internally and work hard to avoid repeating any missteps. While we can't change the past, we can do better going forward, and we wish you safe travels ahead.

10/10 Excellent

Allister

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean comfortable modern HD tv system free parking nice breakfast. No tea in room but there’s some at the desk. No tea coffee station in reception but there might be a good reason for that. Would I go back? Of course
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Allister,We appreciate you reviewing your stay at Comfort Inn New Orleans Airport. It's terrific that our modern and clean accommodations helped make your visit comfortable. We'll consider your request for a coffee and tea station, and it was a pleasure to offer you a complimentary breakfast. Safe travels, and come back soon!

2/10 Terrible

Keyla

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived at 2 am, checked in and the room that was given to us was NOT cleaned/ prepared for new guests. Thankfully staff gave us new rooms for free but then next morning, Badar, went to my friend’s room and gave a nasty attitude about us having those rooms when we booked a double queen (we had 2 separate king bedrooms now) but that was not our fault because why wasn’t our original room prepared??? You knew we were coming. We ended up having to leave those king bed rooms and got a CLEAN 2 queen beds now. Normally, you clean hotel rooms DAILY, beds are made, new/ clean towels, restocked necessities… nope, not here. Also the Expedia information says it’s 4 minutes away from the airport, lied again. It’s actually 14 minutes and their airport shuttle starts at 5am. Our flight was at 5am so couldn’t even use that service. Breakfast was alright, make your own waffles, coffee, cereal, toast. Anyways if you’re looking for a quick, cheap stay, I guess book here.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Keyla, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your stay. It is our utmost priority to ensure that our guests have a comfortable and pleasant experience, and we regret that we fell short of your expectations. Please accept our apology concerning your initial room. This was an oversight, and we appreciate your understanding when our staff promptly provided you with alternative rooms. Thank you again for your feedback and we hope you will consider staying with us again, as we know we can provide you with the stay you expected and deserve.

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Anthony

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The door shut in a way that allowed those in the hall to peer in, if they tried. The television was cracked and the hardware that was supposed to be mounted to the back of the television was sitting next to it. The towels had hair on them. The staff was nice and check in was quick but I don't think I'll try the Choice Hotels brand beyond this.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Anthony,We greatly appreciate your feedback. While we're happy to know that our friendly team members impressed you, we're sorry to hear about any concerns about upkeep during your visit. All of your comments will be discussed internally, and we'll make improvements where necessary. Please consider giving us another chance in the future; we're confident we can impress you.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel right near the airport. Room was clean and well-kept. My only complaint is the awful cool, almost fluorescent lighting in the room, specially in the lamps next to the beds. Felt more like I was in a hospital than a cozy room
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Jeffrey,Thank you for taking the time to leave us a review. We are thrilled you enjoyed your stay and appreciate our commitment to cleanliness. That said, we apologize that you do not like our choice of lighting in the room. We will keep this in mind should we consider change. Thank you for choosing Comfort Inn New Orleans Airport, and we hope to welcome you back.

4/10 Poor

Brian

Travelled with partner
Disliked: Amenities
Checking in was so slow! Person was not friendly and kept answering phone while a line waited to be checked in. Calls seemed personal. Room smelled like smoke terrible.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Brian,While we always appreciate hearing from our guests, we are sorry you had a disappointing visit. Please know we pride ourselves on our top-notch, friendly service and spotless accommodations and apologize this was not your experience. We will be sure to review our high standards with our team and hope we have another opportunity to welcome you back and impress you with our improvements.

10/10 Excellent

Donovan

Liked: Cleanliness, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Donovan,Thank you for your review and for giving us a perfect rating! We're delighted you had an enjoyable visit, and we hope you return soon.

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Should've known this place was going to be bad when I first walked in and a guest was complaining about his room and the front desk clerk had a disinterested attitude. Had been driving for 10 hours so I just wanted to rest so I checked in anyway. There was paper on the floor, hair in the shower, and the lock didn't work. Got to breakfast at 7am and all the food was gone. Breakfast didn't end until 10 and yet no one even attempted to restock the food. Will never go back.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 8, 2024
Dear Michael, Thank you for reaching out. Please accept our sincere apologies that you didn't have the comfortable visit we are known for. We assure you that cleanliness is one of our top priorities, and we have full housekeeping services in place to uphold our high-quality standards. Further, we sincerely apologize for any lapse in our service or communication during your interaction with our staff. Rest assured, your feedback will be shared with the respective teams as we address dropping the ball on this occasion. In the future, we hope you consider giving us another chance to change your perceptions, as we know we are capable of impressing you.

10/10 Excellent

Francois

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel poli, tranquille, navette gratuite à l’aéroport
Stayed 1 night in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Francois,Thank you for trusting Comfort Inn New Orleans Airport with your recent lodging needs. It's wonderful to hear you had an enjoyable visit and that you appreciated the courteous hospitality our team provided and our quiet accommodations, as well as the convenience of our complimentary shuttle service. We're grateful for your positive rating, and we hope to have the pleasure of your company the next time you're in the area.

6/10 Okay

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had traveled for 30 hours to get here and then had to wait for nearly 2 hours for the shuttle to get us to the hotel. Apparently he had some van troubles, so I get it, but it was bad timing for us. When we got here there were few toiletries other than soap The woman at the desk was incredibly helpful and we highly recommend her but I didn't catch her name.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Michael,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with friendly service, so we're thrilled that was the case for you. However, we offer our sincere apologies for any inconvenience you experienced with our shuttle service. Nevertheless, we understand your frustration. The pleasure was all ours, and we hope you'll give us another chance to impress you in the future.

8/10 Good

Naga Marthanda

Travelled with family
Cleanliness is an issue. However check-in and check-out was very easy.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Naga,Thank you for sharing your experience with us. We are happy to hear that your check-in and check-out process went smoothly. However, we are sorry to learn about the cleanliness issue you encountered during your stay. We will take immediate action to address it. We appreciate your feedback and hope to have the chance to welcome you back to Comfort Inn New Orleans Airport for a better experience in the future.

4/10 Poor

Michelle

Stayed 3 nights in Feb 2024

4/10 Poor

Heather

Stayed 1 night in Feb 2024

6/10 Okay

Jessica

Travelled with family and small children
Liked: Staff & service
The hotel is owned and operated by a family. They were very friendly and helpful. The facility appeared to be clean. But I have mixed feelings: the bathroom floor was not clean, the lighting wasn’t good, there was a wet spot on the carpet, and when I asked for linens for the pull-out sofa, I was given a mattress protector. There were no extra sheets or blankets.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Jessica,Thank you for taking the time to share your kind words regarding our team's hospitality. Your concerns about cleanliness and amenities are also appreciated, and your feedback helps us improve our services. We look forward to providing you with a more seamless experience on your next visit.

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Breakfast not so much !
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Kathleen,Thank you for choosing Comfort Inn New Orleans Airport! We're glad to hear you found our place great overall. However, we're concerned to learn about your experience with breakfast. We'll address this with our team to ensure improvements. We hope to have the opportunity to serve you better on your next visit.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good value & very clean
Stayed 1 night in Jan 2024
Response from General Manager on Feb 12, 2024
Dear Richard, Comfort Inn New Orleans Airport was honored to host you during your recent stay. We're delighted that you thoroughly enjoyed your visit and hope to see you again soon!

10/10 Excellent

Olga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great but only spent the night.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Olga,Thank you for choosing Comfort Inn New Orleans Airport. We're pleased you enjoyed a comfortable night's sleep, and we look forward to welcoming you back the next time your travels bring you through town.

10/10 Excellent

Donny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Donny,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your stay with us, and we hope to welcome you back soon.

8/10 Good

Gordon

Travelled with family
No
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Gordon,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience. That said, if there's anything we could have done better, please don't hesitate to reach out to us offline and let us know. It was a pleasure having you here, and we hope to welcome you back the next time you visit New Orleans.

4/10 Poor

Keira

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities
Location is industrial area - dingy and overall not an area people would want to stay. Definitely not walkable to anything.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Keira,Thank you so much for the feedback. We're sorry to hear that you didn't have a good experience with us overall, and we apologize for any disappointment in our location. While we cannot control the surrounding area, we hope that your time at our property was a positive one. We wish you all the best in your future travels.

4/10 Poor

Debbie L

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
That particular room needs a lot of up keep. The shower is falling apart. The doors need replacing, there is light all around the door. The walls are very thin, we heard the whole conversation next door. There was not any shampoo, only conditioner.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Debbie,Thank you for sharing your feedback. We apologize for the issues you encountered in your room, including the condition of the shower and doors. It's also regrettable that shampoo was absent in your room. We understand how these aspects can affect the comfort and quality of your stay. Your comments are taken seriously, and we will address these maintenance and housekeeping concerns to improve our facilities and guest experience. We hope to have the opportunity to provide you with a better stay in the future.

10/10 Excellent

Erik, North Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Saron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Not enough food was available for breakfast due to the number of people in the hotel.Walls between rooms were thin, guests in room 314 talked all night and were heard throughout the night. Unable to get room service from the staff
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Saron,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.

8/10 Good

Sebastian, Tacoma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Leslie

Stayed 1 night in Jan 2024

10/10 Excellent

Steve

Stayed 1 night in Dec 2023

10/10 Excellent

Frank

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from BB on Jan 3, 2024
Dear Frank,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn New Orleans Airport South.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Dear Brian,It is wonderful to know that you had an excellent experience with us! We're thrilled our great proximity to the airport was a highlight of your visit, and we appreciate you mentioning it to your fellow travelers. Thank you for your review, and we hope you return soon.

10/10 Excellent

Kacy

Liked: Staff & service
Stayed 5 nights in Oct 2023
Response from BB on Jan 3, 2024
Dear Kacy,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn New Orleans Airport South.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Jason

Stayed 1 night in Dec 2023
Response from BB on Jan 3, 2024
Dear Jason,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn New Orleans Airport South.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay was fine. The room was clean. It was decent and we weren’t bothered. It was very quiet. The only problem we had is the first room. The air conditioning did not work. Other than that it was great.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 12, 2023
Dear Roy,Thanks for your review. We're delighted to know you appreciated our clean, peaceful accommodations and had a great stay overall. We do apologize for the issue with the AC and are glad this was only a minor issue. It was a pleasure having you here, and we look forward to your next visit.

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness
Excellent efficient checkin
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Wendy, It was wonderful having you as our guest recently. Thank you so much for mentioning our efficient team; they're our greatest strength! Should your travels bring you back to the area in the future, we hope you'll consider staying with us again.

10/10 Excellent

Rosaura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient since we had an early flight to catch but would not stay here again. I'm a light sleeper and hotel wasn't too busy so I'd never think I would have someone in the adjoining room that would not shut up. I could hear the conversations so walls are paper thin. The room had some patch work that had not been painted, lid on tank was cracked and the caulking around the tub could use some touch up. Front desk clerk was pleasant and beds were comfortable. Weak water pressure in the shower.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Rosaura,Thank you for choosing Comfort Inn New Orleans Airport. We are delighted to hear that our location was convenient for your early flight and that you found our beds comfortable and our front desk staff pleasant. However, we are sorry to learn about the issues you encountered with the noise and maintenance during your stay. Your insights are invaluable to us, and we will use them to guide our efforts to improve. We appreciate you taking the time to share your experience with us, and we hope to have the opportunity to provide you with a more restful and satisfying stay in the future.

6/10 Okay

Dawn

Stayed 1 night in Nov 2023
Response from BB on Jan 3, 2024
Dear Dawn,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn New Orleans Airport South.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/support. We hope to see you again soon.Sincerely,

4/10 Poor

Terry, Las Vegas

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We woke up to ants on dresser and some in bed. We report this clerk and she noted it and say they couldn't give us a refund. They say to contact expedia
Stayed 1 night in Nov 2023
Response from General Manager on Nov 19, 2023
Dear Terry,Your feedback is valuable as it helps us improve. Please accept our apologies for any concerns about unwelcome visitors. We'll look into your comments further and share this with our pest control specialist. Unfortunately, when using a third-party site, we have limited access to the original payment information. We encourage you to speak with the site you used to book regarding any refunds, as they will be best equipped to assist you. If you're in the area again, we hope you'll consider coming back to see us.

10/10 Excellent

Amilcar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from BB on Jan 3, 2024
Dear Amilcar,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn New Orleans Airport South.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Dale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from BB on Jan 3, 2024
Dear Dale,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn New Orleans Airport South.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Chien-Chung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comforting with great service
Very clean room and around. Great service in front desk. The clerk actually wrote a list of local restaurants for us to try! Very friendly staff!
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 12, 2023
Dear Chien, It was a pleasure to host you at Comfort Inn New Orleans Airport during your recent visit. We're happy to hear our clean and comfortable accommodations and friendly staff were the highlights of your stay. We will be sure to pass your compliments along to our front desk team. Thank you for your review, and please come back soon!

8/10 Good

Colby

Stayed 1 night in Nov 2023

2/10 Terrible

Nathaly

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty, noisy,
Stayed 1 night in Nov 2023
Response from General Manager on Nov 8, 2023
Dear Nathaly,Thank you for your feedback. We will address concerns to ensure a more enjoyable environment for our guests. Your comfort is crucial, and we look forward to demonstrating our commitment to this during your next stay.

10/10 Excellent

0017th

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy
Response from General Manager on Nov 8, 2023
Thanks for staying with us at Comfort Inn New Orleans Airport and for your feedback. We are glad you had an excellent visit, and we look forward to seeing you again soon!

10/10 Excellent

KYLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Derek

Business traveller
Disliked: Staff & service
The hotel needs a proper clean up and some upgrades. The reception was not very helpful although an incoming manager did assist with my situation.
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 1, 2023
Dear Derek,Thank you for taking the time to share your thoughts with us. We are pleased to hear that our manager was able to assist you, but we are disappointed to learn that certain aspects of your stay did not meet your expectations. Your feedback on cleanliness and updates is invaluable, and we will work to make improvements. We strive to provide a seamless and enjoyable experience, so we greatly appreciate your feedback.

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Regina

Stayed 1 night in Oct 2023

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
I have pretty reasonable standards but this one I regret. I knew it would be no frills but it was gross. When I checked the mattress for signs of bed bugs (didn't see evidence) I saw there was dust and dead bugs between the headboard and box spring. More dead bugs on the floor. Live ants in the shower and some other small bug on the sink. Just gross. Walls were full of badly-patched holes. I didn't bother asking for another room as I just assumed the whole place was like this. The door jam when you got on the elvator had pieces of candy wedged in it for the entire 12 hours I was there.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 19, 2023
Dear Ronald,Thank you for your review. It is disappointing to learn that your experience fell short of expectations. What you have shared does not reflect our high standards, and we’ll be sure to share your comments with the respective teams so this can be looked into. Although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure that everything is as it should be. We hope you will consider returning in the future and giving us another chance to provide you with a seamless experience.

6/10 Okay

Cynthia

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bathroom was large but in need of reno. the room was clean, thanks :) the brand has a higher reputation and / or standards in Canada so a bit disappointing. the website states 4 min from the airport but with the new airport and access it is actually more like 15 to 20 minutes.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 9, 2023
Dear Cynthia,Thank you for taking the time to share your feedback. It's great to hear you found the room clean, but we're disappointed we didn't fully meet your expectations. Your observations help us focus on areas for improvement as we strive to provide a stay that aligns with our high standards. Your insights are invaluable, and we look forward to an opportunity to provide you with an enhanced experience in the future.

10/10 Excellent

alecia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Miriam, HATTIESBURG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023