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Reviews of Andrew Jackson Hotel, a French Quarter Inns Hotel

3 out of 5
Andrew Jackson Hotel, a French Quarter Inns Hotel
919 Royal St, New Orleans, LA

Reviews

7.8

Good

Rating 10 - Excellent. 380 out of 1002 reviews" "
Rating 8 - Good. 328 out of 1002 reviews" "
Rating 6 - Okay. 146 out of 1002 reviews" "
Rating 4 - Poor. 94 out of 1002 reviews" "
Rating 2 - Terrible. 54 out of 1002 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service by Jaime and one other staff member whom I cannot remember his name. The guy I can’t remember his name, he took it upon himself to decorate for Easter, which was a really nice touch. Well he and Jaime were outstanding in their hospitality and customer service skills. So I will only give this hotel a 5 star thanks to them. The other 2-3 staff members were not nice and looked like they did not want to be there. But the hotel over all was amazing!
Stayed 3 nights in Mar 2024

4/10 Poor

Bryan

Travelled with family
Liked: Staff & service
Thin walls and the
Stayed 1 night in Mar 2024

2/10 Terrible

Kimberly

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed from Saturday to Wednesday and were not impressed. If I could have, I would have stayed elsewhere. The room was not clean, it took 3 requests to get clean linens and towels, our towels and linens had hair and makeup on them. I will go back to New Orleans but I would not stay nor recommend the Andrew Jackson.
Stayed 4 nights in Mar 2024

8/10 Good

Anna-Maria

Stayed 3 nights in Mar 2024

10/10 Excellent

Italia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice & cozy & located in a great area near everything! Adam & Alex were phenomenal & gave great service during our stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Megan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly the French Quarter antique vibe we were looking for. One street over from Bourbon so that bars and music are conveniently close but far enough away to be quiet once back at hotel.
Stayed 4 nights in Feb 2024

2/10 Terrible

Tina

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This has stairs. They are very rude here. It has great location. Get a balcony room, if over looks bourbon stree.
Stayed 1 night in Jan 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is well maintained and comfortable with a very attentive and knowledgeable staff that made us feel as if we were staying with friends. The bathroom in the rooms could use some small upgrades.
Stayed 5 nights in Feb 2024

10/10 Excellent

Janine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adam was wonderful! He made us feel at home. There is a cat named Andrew in the courtyard who is an absolute sweet heart. It was nice to sit in the courtyard and have his company. Our room was cozy and nicely decorated. Great location in the French quarter. It's far enough from bourbon st to not have all the noise, but close enough to every major attraction.
Stayed 6 nights in Feb 2024

2/10 Terrible

Jaymie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely awful, dirty, and uncomfortable. Checked out early as we just couldn’t spend a second night here. Stained sheets, mold in the bathroom, uncomfortable bed. So disappointed.

8/10 Good

Aloriah

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and friendly staff
Stayed 2 nights in Feb 2024

2/10 Terrible

derek

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to start by saying I grew up in New Orleans, and I’m used to old buildings. This room wasn’t just old, it was FILTHY. Hair on the towels, the air vents looked like they haven’t been cleaned since the civil war, mysterious drips and stains on the wall, the tub was stained black, it was GROSS. I left with a sinus infection and feeling like I needed a tetanus shot. The pillows were paper thin and pretty much useless. The side table was broken and sliced my husbands hand open. The door lock was busted and did not feel secure. The front desk staff was rude and unhelpful. They also ran my card when I arrived for the late checkout fee. Then at check out tried to tell me I still owed for it. After telling them we had already been charged, the guy ran my card again with out asking or clarifying. Then LOUDLY announced infront of other people the card was declined (yeh I could have told you that, it was the wrong card). That’s why you ASK people before running a card. After going back and forth and showing that we DID pay the late check out fee, as well as a $40 pet fee, and $50 parking (they will nickel and dime you to death) the guy tried to act like he was doing us a favor and “waive” the fee. Except we had STILL already paid it. So beware, they will deff charge you twice for things. The location is great but everything else is a nightmare. Stay away
Stayed 1 night in Feb 2024

8/10 Good

Richard

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The real name of the French Quarter is the old quarter and this hotel matches that. The carpet in the hall is very worn, all areas need paint, woodwork refinished and a general cleaning. Our room had a balcony overlooking Royal Street, so there was some street noise. Our tv didn't work. We were only there for one night and loved the vibe of the place feeling like we were part of the Nawlins experience. Everything in the bathroom worked, the bed was comfy soft, and the furnishings were antique. If you prefer a modern hotel this ain't it but we liked it for our short stay. Oh, by the way, the hotel is purportedly haunted, and we had two strange occurances. Just sayin'...
Stayed 1 night in Feb 2024

4/10 Poor

Brittany Ann

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Audrey

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

rocio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a lovely historical building, conveniently located within walking distance from the French Quarter and Bourbon Street.
Stayed 3 nights in Jan 2024

4/10 Poor

Charmaine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Always wanted to stay at this hotel - but will never stay here again - from our experience- 1. First got to room we had NO towels and half a roll of toilet paper. That night I asked the front desk person for the items and he could not get them bc they were locked up and he would have to wait for the supervisor. Still got nothing until I went the next morning to the front desk and asked again. 2. Old hotel - the heater just couldn’t keep up with the temperature. It was cold and I set heater at 74. Whole trip it only got up to 67. We were cold. 3. There was rust in the tub and the silver knob that goes from bath to shower was rusted in place as a shower. The faucet for the shower was the type you turn in a circle. It usually stops with hot water. This one kept going around and around and around. You had to guess the spot for hot water and really guess the exact spot to turn off the water. 4. Cracks in the wall, old linen on the beds and hard mattresses- my mattress sunk in the middle. 5. The tv remote only worked if you stood right in front of the TV. We stayed 2 nights bc we paid (no refunds) and couldn’t wait to leave. Never again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Laura, White City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an older property but that is what made it unique. While it was dated, it wasn't in poor condition. There was a courtyard with tables, chairs, and a fountain. I made time to sit there each day to reflect on my trip. The staff that I encountered were all extremely helpful and jovial. This hotel is within walking distance of many great attractions and shops. Would stay here again if I am on a solo travel trip.
Stayed 2 nights in Dec 2023

2/10 Terrible

Yavonne, Federal Way

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service
Staff was exceptional and so kind. Zach was especially helpful in sharing information about the area. It is an older hotel, but that’s part of charm & history. However, suggest requesting a room in the main building as they appeared more comfortable and in better condition than the room we had in the rear building off the courtyard. Secured parking and fast service to receive your car. But the hotel’s location make is easy to walk everywhere.
Stayed 4 nights in Dec 2023

6/10 Okay

Donovan

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It’s definitely a place you stay to feel apart of the historic New Orleans life…it’s a old property of course but the room was not to bad, average mattress , a mini fridge that did not work at all. the worst part of this hotel is the rooms on the front are in the main lobby so you hear everyone coming and going all night slamming the door that comes into the front/office and the other back door that goes into the court yard where the other rooms are… if you want a old hotel with a ghost story to stay in just for the heck of it I’d recommend it for one night but nothing more than that we had to circle the block multiple times to park in front of it then wait awhile for someone to get our car to the off site parking garage… the price on Expedia of 29 dollars they ask you to pay extra does not actually cover the parking that’s no good upon arrival ;( and it’s not 45 a day it’s 52 a day for you to park with them, I know it’s not that much but 29 they took from Expedia plus 52 adds up to way more than what’s shown ;(
Stayed 1 night in Jan 2024

10/10 Excellent

Jose A

Stayed 8 nights in Dec 2023

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Historical Hotel Location Was The Best
Staying in historical hotel right in the French Quarters was wonderful. Everything was so close making it perfect location. The staff was awesome, very professional. The valet parking was so convenient. Only negative was our room and bathroom size was very tiny. Courtyard was a relaxing place to unwind and relax.
Stayed 5 nights in Dec 2023

10/10 Excellent

Mayra

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Chris was so friendly and helpful. The hotel is haunted (so they say), but we didnt experience anything. The building is old but we wanted to stay in a older place. The location is perfect. Our room was a bit small, but that was fine with us too. The plus is that it is pet friendly. We will staying here again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Bernard, akron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location great staff Chris was amazing!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Rickie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice historic hotel.
Stayed 4 nights in Dec 2023

10/10 Excellent

Ashton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot in the French quarter
I truly did love our stay at this hotel, we loved how close we were to everything. The bathroom was a bit small, but honestly, it was worth it for the price and location. Chris was a great employee, he definitely gave manager vibes, so I was surprised to hear he wasn’t! The haunted stories also make it fun, but we did not experience anything. We were given fresh towels daily, and the beds were on the firm side, but comfortable! We will definitely stay here again!
Stayed 3 nights in Dec 2023

10/10 Excellent

Wendy

Stayed 1 night in Nov 2023

8/10 Good

Kelly

Travelled with family, Travelled with group
Liked: Staff & service
It’s definitely a historic property- but it served its purpose- slept there was in the quarter and the staff was great.
Stayed 3 nights in Nov 2023

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

6/10 Okay

Sue

Travelled with group
Disliked: Amenities
We had a gap under our door and half way up the side too. Room was small which was ok but floors could have used a vacuum and mop. Only had coffee one of the days
Stayed 3 nights in Nov 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Old building. rich in history. Antique furnishings. Staff- particularly Zack & Chris provided above and beyond service and assistance.
Stayed 4 nights in Nov 2023

8/10 Good

Monica

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
For being a haunted hotel, we got our share of haunts! That’s what made our trip the best. The hotel day staff went out of their way, however, the night staff did not acknowledge you if you weren’t a single female. I expected staff friendliness to be on any shift. I know the hotel was several 100 years old, so I didn’t expect it to be in the best of shape. Not going to ding them for that though they could make sure that the room was cleaned daily or at least ask.
Stayed 5 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bad AC
Stay was great, service was great, air conditioning was not great
Stayed 1 night in Oct 2023

6/10 Okay

Frank

Disliked: Cleanliness
To start 3 of the front desk staff were amazing especially Chris. Location of the hotel is perfect. Management , However should put more work on cleanliness of the hotel.. reception bathroom was filthy, our room was never cleaned in the 4 days that we were there. You have to ask for fresh towels if you want them.. the comforter was stained and filthy and the duvet did not even hide it.. we tried to request for another comforter but never got it.. linens were not changed in the 4 days we were there. Thank God they have Chris as staff, he at least made up for some of it.. he has very good customer service..
Stayed 4 nights in Oct 2023

10/10 Excellent

Coy

Stayed 1 night in Oct 2023

10/10 Excellent

Amy

Stayed 1 night in Oct 2023

4/10 Poor

Mohammad

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed and Frustrated
I booked a 250 sq ft room with King Bed for two nights. Parking was additional $37 per day. When we arrived the staff offered a room with a Queen bed so we would not have to climb the stairs. The room so small there was no room to open suitcases except on the bed.The room did not have internet and we spent the evening trying to resolve the issue. Internet access was only available in the lobby but the lobby has no desk or table. The room had a large window in the door which opened to a courtyard with lights on all night. I was up all night and the mattress left me with a bad back.We requested to be moved to the booked King room and packed up our bags. We returned to the room at 3 pm, our room had not been changed. The staff advised that someone was to repair the internet so they would not be changing our room.I advised we needed to be moved to the booked King room. They moved us to a King room with no heat and no internet. They moved us again near the lobby, it had internet but no heat and no cable. We turned off the air conditioning, but a vent blew cold air all night. I advised we we needed a blanket or heater. When we returned to the room that evening, they handed us a blanket. In the morning we advised at 7:30 am that we were checking out and needed our car. They advised that the car storage facility did not open until 8 am. We left the room and waited in the lobby for our car. The car which was "across the street" did not arrive until 8:45.
threadbare carpet - needs vacuuming
thermostat set at 80, not working..
Floor in lobby needs to be swept or vacuumed.
cable tv - not working
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Room comfort
Needs improvement
Front desk staff was amazing, very friendly and helpful with recommendations for the area. Had to request housekeeping come and clean our room. Mattress was saggy and very uncomfortable. And grounds need some repair- steps loose could be a potential injury
Stayed 4 nights in Oct 2023

10/10 Excellent

Catherine, Cleburne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is older, with a lot of history, and that's one of the things I love most about New Orleans. Staff were all great. Christopher was exceptional.
Stayed 4 nights in Oct 2023

10/10 Excellent

Jennifer, Ocean Springs

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it and will be back

10/10 Excellent

heidi, masontown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 3 nights. Everything was perfect. Within waking distance to Everything we wanted to do. Would recommended. Everyone at the front desk was helpful and polite. Room was clean and quite.
Stayed 3 nights in Oct 2023

2/10 Terrible

Jacob

Stayed 1 night in Oct 2023
Response from Shane Sullivan GM on Oct 13, 2023
Please send more details about your stay

4/10 Poor

Michael

Travelled with group
Door knobs fell off, hot water knob on bathtub fell off, no chain on door, ice machine did not work
Stayed 4 nights in Aug 2023

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, historic hotel. Room was spacious and quiet.
Stayed 1 night in Oct 2023

6/10 Okay

Northye, Lafayette

Liked: Staff & service
Stayed 1 night in Sep 2023