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Ace Hotel New Orleans – Avis

4 out of 5
Ace Hotel New Orleans
600 Carondelet Street, New Orleans, LA

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 618 avis sur 1002." "
Note de 8 – Bien, d’après 219 avis sur 1002." "
Note de 6 – Acceptable, d’après 82 avis sur 1002." "
Note de 4 – Médiocre, d’après 49 avis sur 1002." "
Note de 2 – Terrible, d’après 34 avis sur 1002." "

9,0/10

Propreté

9,0/10

Service et personnel

9,0/10

Commodités

8,8/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 – Bien

Thierry

Séjour de 2 nuits en février 2024
Maria R a répondu le 9 mars 2024
Hi Thierry! Thank you for taking a moment to share your experience with us. Next time are aiming for 10/10!-Maria, Hotel Manager

8/10 – Bien

ALAIN

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en mars 2019

10/10 – Excellent

jeffery

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel did a great job in transforming this warehouse space into a beautiful comfortable destination. Staff was friendly and helpful and the food options just around the property great. Recommendation: the room needed space to rest suitcase and clothes. The Ardmore was so full of stuff there was no room to put our personal stuff a fold down shelf that matches the wood would have been nice. Having a nice luxury bathtub was great and shower was very nice hot water consistently through the entire shower. What would be nice for some amenities Such as bath salts, bubble bath, along with the soap, shampoo, and conditioner overall, this is a great destination for New Orleans very close to all the activities transportation great restaurant very walkable
Séjour de 4 nuits en mai 2024
Justin W. a répondu le 28 mai 2024
Hello Jeffery! Happy to know you enjoyed your stay here with us at the ACE! Hope to see you again.

8/10 – Bien

Kelsey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Justin W. a répondu le 27 mai 2024
Happy to know you enjoyed your stay here with us Ashley

8/10 – Bien

Michelle

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Enjoyed the area and restaurants around the hotel and also enjoyed the pool- wished there was tea in the room for after a long day of walking!
Séjour de 5 nuits en mai 2024
Justin W. a répondu le 25 mai 2024
Michelle! Happy you enjoyed your stay with us at the ACE! Hope to see you again!

10/10 – Excellent

Dustin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent vibe. Ambiance was great. Multiple bars in the hotel and the restaurants were amazing.
Séjour de 2 nuits en mai 2024
Justin W. a répondu le 22 mai 2024
Dustin! Happy you enjoyed your stay here with. Hope to see you again soon!

8/10 – Bien

Rebecca

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Justin W. a répondu le 23 mai 2024
Happy to know you enjoyed your stay with us. Hope to see you again!

10/10 – Excellent

Chase

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Overall great stay. Cool, funky vibe.
Séjour de 1 nuit en mai 2024
Bree J a répondu le 20 mai 2024
Thank you so much, we are happy you love are vibe :)

10/10 – Excellent

Ashley

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Not the best location hardly walking distance to anything
Séjour de 3 nuits en avril 2024
Justin W. a répondu le 9 mai 2024
Hello Ashely! Glad to know you enjoyed your stay !

10/10 – Excellent

Gary

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The location was perfect for what we wanted to do in many directions. Loved the courtesy of the staff. A really nice place.
Séjour de 6 nuits en avril 2024
Justin W. a répondu le 9 mai 2024
Glad to know ACE made your stay enjoyable! Hope to see you again soon Gary!

10/10 – Excellent

Lauren

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staycation!
Séjour de 1 nuit en avril 2024
Justin W. a répondu le 9 mai 2024
Hello Lauren! Happy to know you enjoyed you stay !

2/10 – Terrible

Nicholas

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
“Style” over substance…. Stay elsewhere as this place really isn’t worth the money. Everything about our stay here was disappointing, from our first interaction with reception to checking out. Staff were, sadly, rude and dismissive on arrival. The room itself was cavernous and in need of a proper clean. No coffee maker, outrageously priced drinks in a very noisy fridge. The bathroom was dirty, with a film of grease across the floor. Threadbare towels. It needed maintenance work. The pool area was nice enough but staff left dirty towels and glasses strewn about and were busy talking to one another. Hard pressed staff in the bar abrupt. On check out, we were told there was a charge of $5/bag to store our luggage before our flight but this was “waived”. This wasn’t a relaxing or pleasant time for us, the hotel is expensive and doesn’t represent value for money. We wouldn’t stay again.
Séjour de 1 nuit en avril 2024
Justin W. a répondu le 9 mai 2024
We're sorry you were unhappy- we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 – Excellent

Mark

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Justin W. a répondu le 9 mai 2024
Hello Mark! Happy to know you enjoyed your stay at the ACE! Hope to see you again soon!

6/10 – Acceptable

MELISSA

Voyage de couple
This hotel tries too hard to be “hip”. They are so worried about the aesthetics that customer service is overlooked. Struggled to get my suitcases in the door with bellman standing feet away. The rooms are so dark you can’t see. The room is not set up in a convenient way- you walk circles around the bed. No chairs. Have to have a reservation to sit at the pool. I’ve been to New Orleans 30-40 times staying different places- this is one of the worst.
Séjour de 3 nuits en avril 2024
Justin W. a répondu le 9 mai 2024
We're sorry you were unhappy- we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 – Bien

donna A

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Location is great. In house restaurant Josephine Estelle is a must! Delicious.
Séjour de 3 nuits en avril 2024
Justin W. a répondu le 9 mai 2024
Happy to know our lovely Josephine Estelle satisfied your taste buds. Come back and enjoy more !

10/10 – Excellent

Bob

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Breeon J a répondu le 28 avr. 2024
Thank you, we appreciate your feedback.

10/10 – Excellent

Tracy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We enjoyed our stay at ACE. It was great to be so close to town. We could walk to the trolley. The staff was wonderful, andthey were happy to store our bags on our last day so we wouldn't miss a second of our play time.
Séjour de 2 nuits en avril 2024
Breeon J a répondu le 28 avr. 2024
We are thrilled that you enjoyed your stay as well as the staff. We appreciate your feedback.

10/10 – Excellent

Jérémie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing hotel! Very clean. Pool and rooftop is very cool!
Séjour de 5 nuits en avril 2024
Maria R. a répondu le 28 avr. 2024
Hi Jeremie! Thank you for taking a moment to share your experience with us. I am so happy to read that you enjoyed Alto. It's one of the most iconic rooftop's in the city. I hope you come back soon- Maria, Hotel Manager

8/10 – Bien

lisa

Séjour de 4 nuits en avril 2024
Justin W. a répondu le 9 mai 2024
Hello Lisa! Glad to know you enjoyed your stay here at the ACE! Hope to see you again.

6/10 – Acceptable

Alexander

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Justin W. a répondu le 9 mai 2024
Thank you, we appreciate your feedback.

10/10 – Excellent

Michele

Séjour de 1 nuit en avril 2024
Justin W. a répondu le 14 mai 2024
glad you enjoyed your stay !!

10/10 – Excellent

Kenvi

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love this hotel, KeKe at the front desk is a gem. Will stay here again!
Séjour de 1 nuit en avril 2024
Maria R. a répondu le 24 avr. 2024
Hi Kenvi! Thank you for taking a moment to share your feedback. We adore Keke. She is so caring, and we appreciate her energy. She will be so happy to read your kind words. We hope you come back soon-Maria, Hotel Manager

10/10 – Excellent

Michelle

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Dining options were all excellent.
Séjour de 3 nuits en avril 2024
Breeon J a répondu le 21 avr. 2024
Thank you, we appreciate your feedback.

10/10 – Excellent

Erich, Colorado Springs

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a great stay! The only thing to improve is coffee available in the room. There was a coffee shop downstairs, but I like coffee in my room.
Séjour de 5 nuits en avril 2024
Breeon J a répondu le 19 avr. 2024
Thank you, we are happy that you enjoyed. Thank you for your feedback.

10/10 – Excellent

blake

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Breeon J a répondu le 21 avr. 2024
Thank you for your feedback.

10/10 – Excellent

Louise

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This is an outstanding property. Loved the bar, coffee shop, room has everything, spacious and completely comfortable. Well appointed throughout. Staff very helpful and polite.
Séjour de 3 nuits en mars 2024
Breeon J a répondu le 19 avr. 2024
Thank you, we love that enjoyed all our amenities and all the staff. We appreciate your feedback..

10/10 – Excellent

Brooke

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful lobby, restaurant and room! Easy walk to the French quarter & beyond !
Séjour de 4 nuits en avril 2024
Justin W. a répondu le 16 avr. 2024
Glad to know you enjoyed your time here at the ACE!! Hope to see you again Brooke !

4/10 – Médiocre

Charles

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté
My bathroom must have been abandoned mid clean. Toilet tank cover was not on the toilet, dirty towels in corner, lemons and limes in the garbage, glass cups drying on a hand towel, floor sticky, shower wouldn’t drain. I would have switched but got in late and had unpacked before I realized. Check in woman very professional and kind though.
Séjour de 1 nuit en avril 2024
Justin W. a répondu le 16 avr. 2024
Charles! Thank you for your honest review. I will be connecting with our department managers to make sure your next stay more remarkable! Hope to see you again!

10/10 – Excellent

ANA LUZ

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Original y confortable hotel, con muchas amenidades y servicios para una agradable y satisfactoria estancia en Nueva Orleans. El personal muy amable desde recepción, limpieza y restaurante. Una felicitación para Dequincy del restaurante Josephine Estelle es muy amable y sonriente.
Séjour de 5 nuits en mars 2024
Justin W. a répondu le 16 avr. 2024
¡Feliz de saber que disfrutó su estadía aquí en ACE y Dequincy ES increíble y feliz de saber que hizo que su estadía fuera aún más increíble! Espero verte de nuevo ANA LUZ!!

10/10 – Excellent

kristifor

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place to stay - awesome vibe
Séjour de 6 nuits en avril 2024
Justin W. a répondu le 10 avr. 2024
Glad to know you enjoyed your stay here with us! Hope to see you again!

8/10 – Bien

Andrea

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
A very nice hotel with a good restaurant, great people working here as well. Wish the rooms were a bit more comfortable - need to add better lighting, rug on the floor and a long desk or counter to put things on.
Séjour de 5 nuits en mars 2024
BJohnson a répondu le 13 avr. 2024
Thank you, we appreciate your feedback.

10/10 – Excellent

Emily

Séjour de 4 nuits en avril 2024
Justin W. a répondu le 9 mai 2024
Thanks Emily! Glad to know you enjoyed your stay with us . Hope to see you again!

10/10 – Excellent

Daniel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Justin W. a répondu le 9 avr. 2024
Hello Daniel! Happy to know you enjoyed your stay here with us at the ACE. Hope to see you again!

10/10 – Excellent

Michael

Séjour de 4 nuits en mars 2024
Breeon J a répondu le 28 avr. 2024
Thank you, we appreciate your feedback.

8/10 – Bien

Jamil

Séjour de 4 nuits en mars 2024
Bree J a répondu le 28 avr. 2024
Thank you for your feedback.

10/10 – Excellent

Jennifer, Saint Petersburg

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel was excellent! There were multiple dining options and most of the food was very good. The breakfast options at Lovage could be a little better but the coffee was very good. The decor is gorgeous in the hotel. All of the staff (from restaurants, bars, door, front desk, etc) were super nice. The location worked well and was a short Uber trip to the FQ. It’s walkable to multiple restaurants in the area and the WWII museum. The bed was pretty firm which wasn’t my preference but some people do like. Be aware there is a nightly valet charge of $50 and also a daily resort fee of $25. Those charges are separate from the fees paid on Expedia. We’d definitely stay here again.
Séjour de 3 nuits en mars 2024
Justin W. a répondu le 4 avr. 2024
Hello Jennifer! Im soo happy to hear that you enjoyed your stay with us ! Hope to see you again soon.

6/10 – Acceptable

Hillary

Voyage en famille
Points forts : Service et personnel, commodités
The hotel was great just didn’t fit our kid-friendly need. The front door and valet staff made the entire stay, they were so helpful, warm, and treated my toddler so sweetly.
Séjour de 3 nuits en mars 2024
Justin W. a répondu le 4 avr. 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 – Acceptable

Grace

Séjour de 2 nuits en mars 2024
Justin W. a répondu le 9 mai 2024
Thank you, we appreciate your feedback!

10/10 – Excellent

Dana

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved the hotel! Worked perfectly for us since we wanted to stay somewhere we could walk to things but not be deep in the French quarter.
Séjour de 4 nuits en mars 2024
Bree J a répondu le 3 avr. 2024
Thank you, we are thrilled that you loved the hotel, as well the location. Hope to see you again soon :)

8/10 – Bien

J

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I was told by hotel reception that the taxi fare for 2 people from hotel to airport was $36. But the taxi driver who drove us to to the airport on Mar 30 insisted that the fee should be $45. I had no way to verify that and paid the fare as $45 (plus tips). The hotel has to correct the information if the driver is right.
Séjour de 3 nuits en mars 2024
Bree J a répondu le 3 avr. 2024
Hi, so sorry the taxi driver gave you that incorrect information. The normal taxi fee for two people is a flat 36.

10/10 – Excellent

Joseph E

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Great location to see NOLA or go to game or theatre. Cool gothic vibe, amazing rooftop bar and pool.
Séjour de 4 nuits en mars 2024
Bree J a répondu le 3 avr. 2024
Thank you so much, we are thrilled that you enjoyed your stay. The rooftop is one my favorites as well :)

8/10 – Bien

William

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This place is good, not great. Nice lobby and rooftop pool, but odd rooms (no rugs, big fridge but no coffee), and the restaurant staff act like they’re doing you a favor to take your order, especially the rooftop. It was a good deal and walkable to the French quarter, but overall there are better options.
Séjour de 6 nuits en mars 2024
Justin W. a répondu le 4 avr. 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 – Acceptable

Travis Drew

Points forts : Propreté, service et personnel
The trend of charging $50 to check in to an empty hotel a few hours early is really disappointing. Customers make a reservation, paying a lot of money, and then get shook down for another $50 when they arrive. Just a really poor state of customer service and that alone will make me not return to this hotel. Making your paying customers feel taken for granted and advantage of is a baffling management decision. Room was fine, AC barely worked though and it was too warm in the room even though it was only in the low 60s outside.
Séjour de 2 nuits en mars 2024
Justin W. a répondu le 4 avr. 2024
We're sorry you were unhappy- we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 – Excellent

Carolyn

Séjour de 3 nuits en mars 2024
Bree a répondu le 19 avr. 2024
Thank you so much, we appreciate the perfect rating.

10/10 – Excellent

Oleksiy, URBANA

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very friendly staff, outstanding room service. The room was a bit shabby.
Séjour de 5 nuits en mars 2024
Justin W. a répondu le 27 mars 2024
Hello Oleksiy! Happy to know the service of the hotel was outstanding! Hope to see you again!

8/10 – Bien

Anna

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place to stay, the hotel is so beautiful, the staff are really nice and helpful. Overall great location. The restaurant downstairs was great for drinks. Things we didn’t like as much were that there were 4 of us staying in the room and there weren’t enough outlets. A ton of outlets that were blocked and couldn’t be used. We also didn’t think the beds were that comfortable.
Séjour de 4 nuits en mars 2024
Justin W. a répondu le 27 mars 2024
Hello Anna, Glad your stay with was beautiful for you ! I will be connecting with the other outlets so we can be much more AMAZING for your next stay!

10/10 – Excellent

Selma

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
The location was perfect. Staff was very helpful.
Séjour de 3 nuits en mars 2024
Justin W. a répondu le 26 mars 2024
Hello Selma! Im so happy to know our staff was very helpful throughout your entire stay! Hope to see you again!

10/10 – Excellent

Vickie L

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I was pleasantly surprised how neat the room was. No excessive furniture and clean and comfortable bedding. The staff was extremely friendly and responsive to requests.
Séjour de 2 nuits en mars 2024
Justin W. a répondu le 26 mars 2024
Hello Vickie! I'm so happy to know that you were thrilled with everything about the ACE! Hope you come back and see us again!

10/10 – Excellent

Martin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Front desk staff was so kind and helpful! The hotel was very cute. Great food and drink options a cute vibe and fun live music. It was an easy walk to the French Quarter and Bourbon Street.
Séjour de 2 nuits en mars 2024
Justin W. a répondu le 25 mars 2024
Hello Martin! Im so happy to hear that you enjoyed your stay with us at the ACE! Hope to see you again soon!

10/10 – Excellent

Gina

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024
Justin W. a répondu le 26 mars 2024
Hello Gina, Happy to know that you enjoyed your stay with us .. Hope to see you again!