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Reviews of Casa del Sole Apartments

Casa del Sole Apartments
10 Route de l'Aquarium Baie des Citrons, Nouméa

Reviews

7.8

Good

Rating 10 - Excellent. 70 out of 256 reviews" "
Rating 8 - Good. 109 out of 256 reviews" "
Rating 6 - Okay. 50 out of 256 reviews" "
Rating 4 - Poor. 16 out of 256 reviews" "
Rating 2 - Terrible. 11 out of 256 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Dean

Travelled with family
Liked: Cleanliness, amenities
Great location & fantastic views
Stayed 1 night in Apr 2024

10/10 Excellent

Jeong Mu, royal oak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and had a great view. The kitchen facilities and utensils were good. The staff on duty were very friendly and there was no difficulty in staying.
Stayed 15 nights in Jan 2024

6/10 Okay

Delrieu

Stayed 3 nights in Oct 2023

4/10 Poor

Kate

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Great location but I was disappointed with the service and facilities. My both bedside lamps were broken, the power point on one side was broken, the locks on the doors to our rooms were difficult to use and the bidet in the toilet broke. I requested an extra towel at reception and was told I had to use my bath towel at the pool. My friend made the same request and was allowed to rent one for 500 francs. I was surprised that there was no complimentary wifi and that I was required to buy my own toilet paper and take the trash out when leaving.
Stayed 4 nights in Oct 2023

6/10 Okay

Ian

Liked: Staff & service
Disliked: Property conditions & facilities
Great views but as many other reviewers have pointed out - the hotel is looking a bit tired !! Simple little maintenance issues like sticking cupboard doors, paint on skirting boards ( nearly every room) and cracked tiles etc give you the impression average is good enough. Staff are friendly & happy to help but getting an extra roll of toilet paper the only issue !
Stayed 2 nights in Aug 2023

6/10 Okay

Geoff

Good place to be close to the Bay of Lemons. Nice Views. Getting a little run down.
Stayed 5 nights in Jul 2023

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
.
Stayed 7 nights in Jul 2023

8/10 Good

Marion Elizabeth

Travelled with family
Liked: Cleanliness
The location for its proximity to dining is excellent. Many choices just 2 minutes walk from the property. The location is also perfect for the beach as there is currently only 1 place where swimming is permitted in Noumea - just 5 minutes walk from Casa del Sole. The views are absolutely amazing. Aircon in the bedrooms worked well. As noted by previous reviews, there are no sharp knives so we took our own. When you check in it states that no consumables are provided - toilet paper (although there was a small roll in each toilet), dishwashing liquid, cleaning supplies and laundry powder. We took our own toilet paper but did not know about the other things. Someone had commented that the small grocery shop is no longer there but it is just to the left when you exit the main doors. They had a variety of basic food items, pastries in the morning and alcohol. The pool area was nice but just a windy location as it is not at ground level. Some information on the Expedia listing needs updating - there is no bike hire, no sign of a spa. The bus stop to town is 2 mins walk which was great. You can pay cash on the bus for a one-way journey - day passes can only be bought in town. Aquarium is 2 mins walk and Burger King is 3 mins walk. Casino supermarket was 15 mins walk (near the marina). We would stay here again but would ask for a room on the opposite side (facing Anse Vata) away from the restaurant music that lasts until at least 3am.
Stayed 5 nights in Jul 2023

4/10 Poor

Oliver

The apartments are very noise, you hear your neighbors. The were a lot of small annoyances, e.g. almost no toilet papers, no hair dryer, no tea towel etc.
Stayed 3 nights in Jul 2023
Response from managment on Jul 17, 2023
We are very sorry for these desagrement. If your neighbors were noisy, you should complaine to the security and the should stop them..About toilet papers, apartments are equiped with japanese seats and you do not need it.but if you asked to the reception they gave it to you. We also have a shop for every need.We rent furnished apartments, you do not have the room service with tea and coffee, sorry.

8/10 Good

Martin

Liked: Cleanliness
Stayed 7 nights in Jun 2023

10/10 Excellent

Bruno

Travelled with partner
Liked: Cleanliness, staff & service
Always love casa del sol, but this time was incredible! The biggest room I have ever seen! Thanks!! Bruno, cirque de Samoa
Stayed 2 nights in May 2023

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ok 15th floor, but would still like lockable doors on balcony for security, easy to climb around from next door. Property has seen better years, shop described as convenient is long gone and closest shop is 15min walk. Lack of non slip bath dangerous.

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from Not having a supermarket very close it was great! Plenty of restaurants, beach, shops and a killer view of the ocean.
Stayed 8 nights in Apr 2023
Response from Marie on May 20, 2023
Bonjour,Merci infiniment, pour votre commentaire,Cordialement,La réception,Marie

8/10 Good

Stephane

Stayed 7 nights in Feb 2023

10/10 Excellent

Shim

Liked: Cleanliness, staff & service
Good location, friendly staff, easy to get around by bus, bus stop just near here, many eating places, can take morning run/walk on the beach front of hotel, adequate kitchen, nice view of sea at balcony
Stayed 4 nights in Feb 2023

8/10 Good

Michael Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the Casa del Sol, the receptionist were friendly and spoke English well. It is situated perfectly for all the restaurants and beaches in easy walking distance. Very handy for the bus into town too. We had the 2 bedroom apartment which was spacious and comfortable with a great view. The doors to the balcony could not be locked and the place is in need of a facelift, but I would stay there again without hesitation.
Stayed 10 nights in Apr 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
It was an alright experience., air con does not have a remote and the board buttons are old and worn out, so hard to select temperature
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Outstsding view of the beach and sunset frlm the room, large apartment. However, everything is quite dated. No air conditioning in the main living space.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

6/10 Okay

Robin, Hong Kong

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed there for 1 night in Nov 2019. As per other comments, it's a run down place (i.e. everything is old, not in great condition, the decoration is non existent, public areas are usually dark as light goes off everywhere automatically, the lift door may get stuck and you have to close it manually.. :) ). If you get it <90 eur / night, it is good value for money if you need an apartment type of rental and don't really care about the condition of the place. Its location is pretty good close to "Baie des citrons" and the staff friendly.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TERRIBLE. To start, the facilities were run down, which is forgivable, except that it was one of the most expensive places we had booked so definitely not value for money. Felt like every dollar was being squeezed out of us, rubbish expensive wifi, only two disgusting pillows, two towels for two people over 4 days (which we had to use to clean the floor when the bidet malfunctioned, and were told to wash them ourselves with no cleaning products provided for the machine), shower was dirty and falling apart, horrible mattress and pillows that were actually lumpy & had stuffing falling out! Carpark was always full and ad-hock, plus large vans and busses made parking an expensive rental car a perilious experience. Reception service the first night was great but abysmal the next day. Rooms are noisy and uncomfortable - the whole place is dark and unwelcoming. Staff seem genuinely unhappy which is reflected in their terrible service. So disappointed that we refused to stay a second night. Would definitely not recommend.
Stayed 2 nights in Nov 2019
Response from The director on Jan 12, 2020
Hi Thank you for your comment. We didn't expect a better comment from you knowing your attitude when you arrived. You made i relevant complaints during your stay: non existant air con in the lounge - you have one i the bedroom, not confortable matress - you put the patress on the floor in the linving area and complaint there was no air condition. All our matresses are brand new and we put 4 pillows in each room. Car park? you parked in a private car park and complaint about it ? It was a good thing you didn't spend the second night. Your "standard" are not achievable for us...to be honest I don't know what are your standard... It was a bad experience for you and for us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lacked dish washer tablets, tea towel, dish washing liquid, laundry detergent
Stayed 10 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

8/10 Good

DEBORAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, wonderful view
We were happy. We got a 1 bedroom flat on the top floor. Fantastic view, and lovely big balcony.. Having Baie de Citrons, the bus stop and cafes so close is great.
Stayed 6 nights in Sep 2019

6/10 Okay

Michael, New Zealand

Travelled with partner
Liked: Cleanliness
Good location, fantastic balcony, with dining table and loungers . Good kitchen and laundry eating out was very expensive so to cook a meal and dine on the balcony watching the sun goes down was a great feature of this hotel Sadly the local bars played loud music till 4am not the fault of the hotel but was detrimental to the overall enjoyment of the apartment. I had noticed that others had commented on the lack of basic things being provided just to start off like tea and coffee, dishwasher liquid had not been addressed. Just a little thing like this would have made a big difference. Our appartment was dated but clean and tidy, cleaned again mid week and fresh towels provided. Asked for a wake up call but didnt get it so dont depend on that service. Overall the holet was good value for the price. Happy with our stay.
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 13 nights in Aug 2019
Response from The director on Sep 11, 2019
Thank you for your rating!

2/10 Terrible

Dan, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities
Its close to the beach. It is an apartment so you have full kitchen laundry etc everything a self contained apartment would have. There are no services provided at all, no cleaning not even toliet paper you have to buy it from their shop down stairs
Stayed 12 nights in Jul 2019
Response from The director on Aug 1, 2019
Hi We are sorry you were not satisfy with your stay. Indeed cleaning is available at extra charge, however we put toilet paper when you arrive. If you did not get any it was a mistake from our side. The "no service provided" is mentionned in your booking. We sincerely apologize for your experience.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Great view from our balcony, but that was the only upside. Everything was broken... the doors didn’t shut, front door banged at night, the kettle was broken, the dishwasher, the wifi... and the kitchen was very dirty with foul smell coming from under the sink. Had to pay for extra for everything too, even a roll of toilet paper!
Stayed 3 nights in Jul 2019
Response from the director on Aug 1, 2019
Hi We apologize for the state of your apartment. Did you tell the reception about these matters ? Can you advise your room number ?

6/10 Okay

Anon, Melbourne

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
View is great but the room maintenance is poor and the staff are rude
Stayed 5 nights in Jul 2019
Response from Lucie on Jul 15, 2019
Dear guest, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We sincerely apologize that you felt our staff member was rude to you. Please feel free to reach out to me at resa1@casadelsole.nc to discuss this further. The management, Casa del Sole

6/10 Okay

AshW, Auckland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Views from balcony were awesome. Proximity to either beach brilliant. Very close to restaurants which was great except very noisy on Saturday night. No servicing of apartment at all, be prepared to buy everything. Staff not at all helpful. shop opens occasionally For a more relaxing holiday I'd probably spend the extra on a resort but overall this was quite good value for money
Stayed 6 nights in Jul 2019
Response from The director on Aug 1, 2019
Hi Thank you for comment. We are doing our best to improve customer service. We are sorry our staff was not helpfull. What was your enquirie? We have just change the opening hour of our shop ! The shop is now opne on monday and sunday night and friday all day long !

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Large clean apartment with two balconies with great views. Great quality linen. No washing liquid or dishwasher powder supplied. Half the lights in the apartment didn't work and only one lift in operation causing long delays
Stayed 3 nights in Jul 2019
Response from the manager on Jul 10, 2019
Hi there Thank you for your comment ! Indeed we were waiting for the lift to be repaired and it needed a piece from europe. This is why only one lift was working. It is now all fixed up ! Regarding the lights it is an italian set up means that you must turn the right switch to be able to turn the light on to other rooms. It takes a bit of patience to figure it out. Did you ask the reception desk ? Thank you for comment and we hope you had a great stay!

6/10 Okay

andy

Disliked: Staff & service, property conditions & facilities, room comfort
Stay in the area but not necessarily here
The area that this apartment complex is in is fantastic and the views are great from the balconys and rooms. If I had my time again I would stay somewhere else though. The apartments are very functional and have everything you need but are not particularly comfortable. There is no free wifi and pool is closed. The staff were not particularly friendly and said nothing more than here is your key despite us speaking in our best French. We were unable to check in until bang on 3pm which is unusual these days.
Stayed 1 night in May 2019
Response from The manager on Jul 2, 2019
Hi there Thank you for your comment. We need this type of comment to be able to improve and provide the best service! The pool was surely in rennovation this time, we apologize for the inovenience caused. Hwever your are 2 minutes walk for the most beautiful and popular beaches of NOUMEA ! Indeed the wifi is payable. We are unfortunately restricted to what the country has to offer and no local contractor is able to furnish a decent connexion at reasonable price. We had to invest heavily to be able to get high speed internet. So we rather provide a high speed internet but payable rather than a very bad and slow connexion for free. In regards to your check in, if your room was ready before 3pm we would have checked you in in advance. I presume this was not the case. Thank you again for your comment!

8/10 Good

Nikki, nz

Liked: Cleanliness, staff & service, room comfort
Fantastic location. We didnt speak French but the hotel staff were very helpful. Lacking some basic features like a toaster and hairdryer, but if you ask at reception they always help out. We will return again.
Stayed 14 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Not an hotel but apartments. Large and relatively clean - not perfectly maintained but fine. Great location. A good choice if you prefer a large apartment with kitchen to hotel cocooning.
Stayed 7 nights in Dec 2018

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular views and close to everything
The hotel has spectacular views over the bay. It was clean and comfortable but it's large size made it a little lifeless. Beach across the road, plenty of restaurants and bars nearby. Bus is close by. Staff were helpful.
Stayed 2 nights in Nov 2018
Response from Manager on Nov 21, 2018
Thank you for your comment!

8/10 Good

Kerry, Noumea

Liked: Cleanliness, staff & service
Great location, beautifully unobstructed views, and huge spacious unit with very comfortable furnishings. However there were parts of the unit that needed repair like broken lamp, light fittings and lounger chairs, rusted door fittings, and gaps in joinery on the main entrance door to outside. The pool decking was also broken (tripping hazard) and the tiling trim also broken off the edging around the pool. Otherwise it was a wonderful retreat.
Stayed 5 nights in Oct 2018
Response from The manager on Nov 21, 2018
Hi there, Thank you for your comment. Have you notify these to our staff? Indeed the fllor of the pool will be fully replaced we are waiting for the equipment to arrive! We hope you enjoy your stay! thank you again for your comment

8/10 Good

Moh, Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Great location ideal for families with children who want the freedom of not being confined to a hotel room.
Stayed 7 nights in Oct 2018
Response from The manager on Nov 23, 2018
Thenk youf or your comment

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Very basic, no service during our stay. Location is really good, and so was the view from the 10th floor.
Stayed 3 nights in Sep 2018

8/10 Good

Steven, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy, Great views, Decor is looking tired, WiFi is expensive. Rooms are huge and close to beaches and bars.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, lovely staff
Clean amenities, no extras but for two stars that's to be expected. Hotel is in best location in Noumea. Ensure to face towards Baie des Citrons to be out of the wind, plus watch stellar sunsets. Helpful, friendly staff.
Stayed 6 nights in Jul 2018

6/10 Okay

Gen., Sydney, Australia

Liked: Cleanliness
Good position, good views
Arrived at dark and apartment is dimly lit so a little tricky to do much late in room other than watch telly, reading is hard. Lots of space and good long chairs and table on balcony. Not enough towel hangers in bathrooms for the five of us, so towels stayed damp. No detergent for dishwashing which we were expected to do, no hairdryers, no tissues for face and not enough toilet paper for our stay. The kettle provided did not turn off automatically and was dangerous as we had to pull out from wall to stop it. The extra child’s bed was a bit uncomfortable, and single beds only ok. Water pressure was also weak in shower. In the day, the view was great. A lot of space and comfy couches, staff were nice.
Stayed 5 nights in Jul 2018

8/10 Good

Chris, Gold Coast, Aust.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach stop!
In a great location between the 2 main beaches, if you like water views and being near the beach, then this is for you. Local bus service very good during the day. No real night service. About a 5 minute bus ride to closest supermarket. About 10 minutes to the centre of town. A number of restaurants right next to the building.
Stayed 6 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
Quite comfortable two bedroom unit. Close to restaurants and beaches. I would stay there again.
Stayed 7 nights in Apr 2018

8/10 Good

Wayne, Hamilton, NZ

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely stay at Casa
This place is close to the 2 best beaches, restaurants and amenities. Self catering so can save money by not needing to eat out all the time. Rooms are comfy and clean but the best thing was the view. We were on 13th floor over looking the stunning sunsets on Baie des Citrons (Lemon Bay). The hotel staff are amazingly helpful.
Stayed 7 nights in Oct 2017
Response from The manager on Nov 15, 2017
Thank you for your comment!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location
The greatest thing about these apartments is the location. It's right between Baie Des Citron and Anse Vata. It's an easy walk to both with their restaurants, shops, bus stops and water taxis. The staff were friendly and the apartment was huge with views of both bays. There is a convenience store on the ground floor and a supermarket a short distance away. While the staff speak English, a little knowledge of French helps. We are already planning a return trip.
Stayed 7 nights in Sep 2017

6/10 Okay

kate, Central Coast nsw Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Very convenient location with numerous restaurants nearby, excellent views and close to Ansa Vata shops and beaches. The Aquarium is across the Rd. We stayed in a two bedroom apartment which was huge and very comfortable. It is quite noIshy though, so make sure you bring earplugs!
Stayed 5 nights in Sep 2017
Response from The manager on Sep 17, 2017
Hi there Thank you for your comment! Indeed the location can be a bit Noisy, but it is a dynamic place where all the bars and clus are located. Than you again for your comment!

6/10 Okay

kirst, australia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
In need of in update
Our first stay at this hotel was ok but the second one was quite disappointing. On the plus side it was cheap for the area, had fantastic views and the staff were friendly and helpful. On the negatives, our second room had a horrible cigarette smell (we are non smokers with 2 very young kids), the balcony door didn't close properly and would bang in the wind (we had to prop it closed with a table) and the plug in the bath was broken so we had to plug it up with towels. One other thing to consider is you have to supply all of your own tea, coffee, tea towels, dish detergent and dishwasher detergent and toilet paper when you run out of the supplied.
View
Viee
Stayed 5 nights in Jul 2017
Response from The manager on Aug 4, 2017
Hi there Than you for your comment. I am sorry to read that your apartment was not up to standard. Have you noticed the reception those matters? Indeed we are a self catered hotel so you must provide your own diswasher, toilet paper, etc....but again if you are in a great need of anything we would have help you out. Please do not hesitate to sollicit us!

6/10 Okay

World-traveler, Pacific Islands

Disliked: Cleanliness, property conditions & facilities
PAY FOR CLEANING YOUR ROOM !!!!~
Great location, parking is bad, too full always.....clerk wanted to charge me full day for checking out at 11:30 am....so bad...there's no sign for time of check out and I presumed 12:00 but be careful!!! Also, first time ever in any hotel that I was asked to pay for daily cleaning the room and clean towels!!! Outrageous!!! Then worst of all........they overcharged me by almost double!!!! Also 3 very short local calls, $10 USD....... There are other choices better in Noumea...sorry but these kind of things are too much...
Stayed 2 nights in Jul 2017
Response from Timeri TAHN TRONG on Jul 14, 2017
Hi there, Thank you for your comment. It is written on the web site and also on your booking confirmation check in and check out time. Check in is at 3pm and check out 11 am. The day of your arrival we also gave you a sheet that you signed with all usefull information to know about the hotel. Again itis written on this paper. Indeed, we are a self catered type hotel that is why we do not provide daily clening since you have a washing machine in you flat. Regading local call we do not choose the amount we charge you. This is the local operator which has the monopoly in the market. We aplogogize if your stay was not pleasant. The manager

6/10 Okay

Helen

If you dont mind a 24 hour party atmosphere with music, local drinking and lots of frivolity all night long then this is the place for you. But hey on holidays you can sleep when you get home. No wifi so come prepared for that as well. Very expensive.

6/10 Okay

Robert , Tauranga NZ

Liked: Staff & service
Disliked: Room comfort
Excellent location
Central to 2 beaches and numerous cafes and restaurants. Hotel room spacious but not well equipped. Rooms look a bit tired e.g. covers on all the sofas and poor shower over bath. No tourist information available. Pool too small for adults.