Superior Suite | Living area

Reviews of Hezen Cave Hotel

Hezen Cave Hotel
Esentepe Mah. Tahir Bey sok. No 87, Ortahisar, Ürgüp, Nevsehir

Reviews

9.8

Exceptional

Rating 10 - Excellent. 98 out of 106 reviews" "
Rating 8 - Good. 7 out of 106 reviews" "
Rating 6 - Okay. 0 out of 106 reviews" "
Rating 4 - Poor. 0 out of 106 reviews" "
Rating 2 - Terrible. 1 out of 106 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top of my list. I have been traveling to many places and this is the first time I wholeheartedly want to write a good review for a hotel. Hazen Cave Hotel brought us too many surprises. All the staff are so friendly and treating you in a very sincere way. Details below: 1. Traditional cave hotel designs decorated in such a good taste. I love the hall, the dining area, and also all the terraces with good views. This hotel is like a boutique one because they only have 17 rooms. Everything clean and organised and it’s a pleasure walking around exploring. 2. Upgraded our room to Supreme Suite. This is a low season for tourism in the area but we highly appreciate it. The room is very clean which is what I care about the most. I was also worried about humidity in cave hotels but this one is extremely comfortable. The heat is functioning well and we can also turn on AC if needed. Room very spacious and comfortable. 3. Quality of food exceeded my expectation and the staff make sure we try everything! I was joking with my husband that we may gain 5 pounds if we stay longer. The Cheese Rolls make by the chef are soooooo good and I suddenly became a cheese fan. I usually don’t expect eating within hotels but this one really impressed me. The chef is very nice and he keeps checking on us if we need anything. It feels like family. Even the orange juice is freshly made. The lamb slow-cooked for 4 hours is also a very decent dish. I would definitely want to come back again.
Response from Hakan Guzelgoz on Jan 9, 2024
Dear Lu,We are truly touched by your heartfelt review! It brings us immense joy to hear that Hezen Cave Hotel exceeded your expectations and left you with such positive impressions. We are delighted that you enjoyed our traditional cave designs, clean and spacious suite, and the warm hospitality from our staff.We eagerly await the opportunity to welcome you back to Hezen Cave Hotel for another exceptional experience. Thank you for choosing us and sharing your wonderful feedback.Warm regards,

10/10 Excellent

bradley

Travelled with partner
Liked: Cleanliness
Property is amazing stunning views staff are incredibly friendly and helpful. Made the stay that much more enjoyable.
Stayed 3 nights in Oct 2023
Response from Hakan Guzelgoz on Nov 13, 2023
Dear Bradley,Thank you very much for your great review. We appreciated having you at Hezen Cave Hotel and hope to meet you again soon. Best wishes.

10/10 Excellent

Hilary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Tranquil. Great amenities (guest laundry!), lovely breakfasts. Most of all - friendly, helpful, attentive, hospitable staff.
Stayed 3 nights in Oct 2023
Response from Hakan Guzelgoz on Oct 31, 2023
We're thrilled to hear that you enjoyed your stay at our hotel and appreciated our excellent location, tranquil ambiance, great amenities, and lovely breakfasts. Thank you for your kind words. We hope to welcome you back in the future for another wonderful experience!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique, beautiful setting with lots of comfortable terraced lounging space to enjoy the knock-out views. Very stylish yet decidedly unpretentious. The very friendly staff was eager to please offering tea, coffee and nuts or showing us how to use the free washer and dryer.
Stayed 3 nights in Sep 2023
Response from Hakan Guzelgoz on Oct 9, 2023
Dear Jeffrey,We're thrilled to hear you enjoyed our unique and beautiful setting, along with the stunning views from our terraces. It's great to know that you found our style to be stylish yet unpretentious. We look forward to welcoming you back!

10/10 Excellent

Xuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and excellent service.
Stayed 1 night in Oct 2023
Response from Hakan Guzelgoz on Oct 6, 2023
Thank you for your great rating!

8/10 Good

Komal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, very limited veg meal options. Small but neat rooms. Good experience of staying in a cave like ambience. But far from city center and overviewing the little castle. Over all v good experience.
Stayed 2 nights in Sep 2023
Response from Hakan Guzelgoz on Oct 4, 2023
Dear Komal,We appreciate your feedback! It's great to hear you enjoyed the unique cave-like ambiance and found our staff friendly. We'll take note of your comments regarding veg meal options. Thank you for choosing Hezen Cave Hotel, and we hope to welcome you back soon!

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating, got there at 3:30am and someone came and open the room for me as just need it for that specific day in capadonia, beautiful views. Help me for my purpose. Very attentive and helpful staff. Thanks 🙏
Stayed 1 night in Sep 2023
Response from Hakan Guzelgoz on Sep 25, 2023
Dear Oscar,Thank you for choosing our hotel and for your kind words! We're thrilled to hear that you had a great stay, enjoyed the beautiful views, and found our staff attentive and helpful. Your satisfaction means a lot to us, and we look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Pramvir

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious. Excellent staff. Amazing breakfast.
Stayed 1 night in Sep 2023
Response from Hakan Guzelgoz on Sep 20, 2023
Dear Pramvir,Thank you for your nice review. We are pleased to hear that you've enjoyed your stay and look forward seeing again at Hezen Cave Hotel.Best wishes

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hakan Guzelgoz on Oct 9, 2023
Dear Bruce, Thank you for your great rating. We hope to see you again in Cappadocia. Best Wishes

10/10 Excellent

tarannum

Stayed 1 night in Sep 2023
Response from Hakan Guzelgoz on Oct 8, 2023
Thank you for your great rating. We hope to see you again at Hezen Cave Hotel. Best Wishes.

10/10 Excellent

edlira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best
Mehmet the manager and his crew did an excellent service.
Stayed 2 nights in Aug 2023
Response from Hakan Guzelgoz on Sep 3, 2023
We greatly appreciate your positive rating and review. We're thrilled to know that you had a wonderful stay and enjoyed our team's service. We can't wait to welcome you back to Hezen Cave Hotel.Warm regards.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Cappadocia Stay
From arrival to check out one of our best experiences. Warm welcome, beautiful property, stunning views and double upgrade available during our checkin. The staff is extremely professional and friendly, aiming to provide the best possible guest experience. After spending three weeks in Europe and one week in Istanbul at top hotels including The Four Seasons and Hilton Bomonti, Haden Cave Hotel tops the list with its service and comfortable suites. Breakfast was great and nice wine selection for afternoon unwinding at anyone of their beautifully furnished terraces. Highly recommended, away from busy tourist area, but close enough to everything in the region.
Stayed 2 nights in Aug 2023
Response from Hakan Guzelgoz on Aug 10, 2023
Dear Jack,Thank you for your glowing review! We're very pleased to see that you've enjoyed your stay at Hezen Cave Hotel. Your kind words about our staffs truly warms our hearts. We hope to welcome you back soon for another memorable stay.Warmest regards,

10/10 Excellent

Nousheen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, neat and clean very cordial staff, excellent breakfast.
Stayed 1 night in Aug 2023
Response from Hakan Guzelgoz on Aug 8, 2023
Dear Nousheen, Thank you for sharing your positive review! We're delighted that you enjoyed our great location and we're thrilled that you appreciated our breakfast offerings. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Ayslu

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful view and very hospitable staff! Ready to help and advise. Thank you and wish you all the best.
Stayed 3 nights in Apr 2023
Response from Hezen Cave Hotel on Jun 8, 2023
Dear Ayslu, Thank you very much for your nice review. We are very pleased to see that you've enjoyed your stay at Hezen. Looking forward to seeing you again in Cappadocia.Best wishes.

10/10 Excellent

ARTEM

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"My family and I had an amazing stay at the Hezen Cave Hotel! The view from the terrace was absolutely incredible and added to the overall experience. The hotel itself was great - clean, comfortable, and with plenty of amenities. We had a wonderful time and would definitely recommend this hotel to anyone visiting the area."
Stayed 3 nights in Apr 2023
Response from Hezen Cave Hotel on Jun 8, 2023
Dear Artem,Thank you very much for your nice review. We are very pleased to see that you've enjoyed your stay and the terraces view at Hezen. Hope to see you againin Cappadocia.Best wishes.

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay and the staff were very accommodating
Stayed 5 nights in Sep 2022
Response from Hakan Guzelgoz on Jun 8, 2023
Dear Jodi,We are very pleased to see that you've enjoyed your stay at Hezen. Thank you for the nice review!Best wishes.

8/10 Good

ALAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time my wife and I experience cave Hotel a bit far from Goreme but Taxi is possible anywhere. I rate this Hotel 4.5/5 for host hospitality and directions and instruction to go about town
Stayed 2 nights in Sep 2022
Response from Hezen Cave Hotel on Jun 8, 2023
Dear Alan,Thank you very much for your nice review. We are very pleased to see that you've enjoyed your stay at Hezen. Looking forward to seeing you again in Cappadocia.Best wishes

10/10 Excellent

Sarah Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2022
Response from Mehmet Gül on Jun 8, 2023
Dear Sarah,Thank you for your nice rating! Hope to see you again at Hezen Cave Hotel. Best wishes.

10/10 Excellent

Mohsin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable Experience
We travel a lot with family across the world. The stay in Hazen Cave was the most unique and satisfying experience for our family. The personalized services, views from the hotel and exceptional cave like interior designing where simply amazing. Balloon ride and the experience at the Hazel Cave hotel made this trip as one of the most memorable trip for for family. Every staff member including manager Gokhan and kitchen guy Husna were just fabulous!
Stayed 2 nights in Jun 2022
Response from Hezen Cave Hotel on Jun 8, 2023
Dear Mohsin,Thank you so much for your nice review and sharing these beautiful pictures. We were very happy to have you at Hezen and hope to see you again soon in Cappadocia.Best wishes,

2/10 Terrible

ISHRAT

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Khurum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious rooms. Staff were super friendly and helped us book the activities and tours. I would highly recommend this hotel to anyone visiting Capadoccia.
Stayed 4 nights in Jun 2022
Response from Hakan Guzelgoz on Jun 8, 2023
Dear Khurum,Thank you for your nice review and your stay at Hezen Cave Hotel. We look forward to seeing you again in Cappadocia.Best wishes.

10/10 Excellent

Rosaura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived in the middle of the night and they were waiting for me, they prepared a hot herbal tea with home made cookies/bread and plenty of information for my next day. I didn't have an schedule for my two days visit but the managers arranged and suggested interesting places to visit, they also arranged a taxi driver, a very decent gentleman, for both days and for a reasonable price. Overall happy with their service and with the hotel in general. Breakfast was plenty and very good!
Stayed 3 nights in May 2022

10/10 Excellent

Sezayi

Stayed 1 night in May 2022

10/10 Excellent

Andrew

Stayed 3 nights in Apr 2022

10/10 Excellent

Yoon

Travelled with partner
Liked: Cleanliness, staff & service
The staff was very kindly and friendly.
Stayed 2 nights in Apr 2022
Response from Mehmet on Apr 17, 2022
Thank you for your reviews, it is very important for us and our next guests.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The real cave hotel with great view
This hotel is located in Ortahisar just across its castle. It has fabulous view. All of their rooms are redecorated caves. Room is nicely furnished and very comfortable and private. It is a perfect place to stay when you are in Cappadocia.
Stayed 1 night in Sep 2021

10/10 Excellent

Hanin

Stayed 3 nights in Sep 2021

10/10 Excellent

Katalin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Aug 2021

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Mehmet on Jun 15, 2021
Dear Alexey, Thank you for your review about us. We are very glad to meet to you and hear that you had enjoyed your stay with us. We also are all very happy to acommodate you in the future in our property. Best Regards

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Mehmet on Jun 13, 2021
Dear Alexey, Thank you for your review and we are very glad to hear that you had enjoyed your stay with us. We also would be very hapy to acommodate you in the future in our property. Best Regards

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fabulous hotel
Beautiful cave hotel with amazing views of cave fortress. A great place to stay during any visit to Cappadocia.
Stayed 2 nights in Apr 2021
Response from Mehmet on Jun 13, 2021
Dear Anthony, Thank you for your review and we are very glad to hear that you had enjoyed your stay with us. We also would be very hapy to acommodate you in the future in our property. Best Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Extremely courteous and helpful staff. Manager Mehmet treated us like family. Helped with each and every step. I’d recommend highly.
Stayed 2 nights in Mar 2021
Response from Mehmet on Apr 29, 2021
Dear Our Guest, Thank you for your review about us. We are very happy to hear that you had enjoyed your stay with us. We would be very happy to acommodate you in the future in our hotel. Kind Regards

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
EVERYTHING'S IS NICE... STAFF VERY COURTEOUS....VIEW EXCELLENT
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel.. Great accomodation, super helpful staff.
Stayed 2 nights in Nov 2019

8/10 Good

Don W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting Experience
The staff at Hezen Cave Hotel are very hospitable and friendly. Mehmet, the Manager was very helpful in planning our days and giving advice. Breakfast was excellent. The location is incredible and the view of the castle of Ortahisar is beautiful. Our room was two rooms and we discovered that staying in a cave is dark. There is little natural light and you have to like this kind of room - it is an experience and not necessarily practical.
Stayed 4 nights in Oct 2019

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente choice!
We had a wonderful experience at this hotel, clean, nice, quiet, excellent service, we were very satisfied.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service, picturesque view
Spectacular. Service was impeccable, special thanks to Gokhan for his assistance and advice with our tours. He made all arrangements & negotiated all prices, making our holiday carefree and extremely memorable - highly recommend!
Stayed 3 nights in Sep 2019

10/10 Excellent

Heydyn, Israel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing and super clean. The staff was absolutely fantastic always willing to help. They made my mother’s birthday super special. Thank you to the entire team you guys Rock.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Vinay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel
This was one of the best hotels we have stayed in. The staff, service and facilities are top-notch. The breakfast is just amazing.
Stayed 2 nights in May 2019

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience was fantastic
Amazing
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. My son had a birthday during our stay & the staff surprised us with a birthday cake. On checking into the hotel they needed our passports & noted his birthday was the following day. The hotel setting overlooking Ortahisar Castle was truly magical.
Stayed 1 night in Nov 2018

10/10 Excellent

dhiren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cappadocia cave paradise
amazing beyond words. the owners were super nice and a wealth of local info, they have a beautiful shop in town. Mehmet and the team of managers were brilliant. the location sublime. the attention to detail impressive. all in all fantastic.
Stayed 4 nights in Sep 2018

8/10 Good

Cristina, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very nice and helpful. The food at the restaurant was really good. The room was a little hot. No A/C. The view from the hotel was beautiful.
Stayed 2 nights in Aug 2018

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a charming and memorable place
I cannot say enough good things about Hezen Cave Hotel. The staff are all friendly helpful and accommodating. The managers are very knowledgeable, will spend as much time as one would like explaining and helping, and can arrange day trips. The breakfasts are wonderful and the rooms tasteful renovations of authentic cave dwellings. The outdoor areas have stunning views of the town and castle.
Stayed 5 nights in Jul 2018

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service, unique location
The service level is amazing. The three managers are fantastic, they are always asking if they can help you. They give you the best alternative of what you are looking for and their recommendations were excellent. The hotel has an amazing view and a “you are at home” philosophy that makes you feel at home. You have free self service laundry which is always helpful. Various terraces where you can enjoy the magnificent view. All the staff is friendly and helpful. Breakfast is very good and complete. I will recommend this hotel hands down.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cappadocia rocks/ ballooning/exploring
Wonderful boutique hotel with personal service.Totally different from other places we've been to. Peaceful place,excellent helpful staff.
Stayed 2 nights in Jul 2018

10/10 Excellent

Jahangir, Almaty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best boutique hotel in Cappadocia
Great hotel for trips to Cappadocia. Make you feel at home from the check-in. Authentic, well-appointed, very clean rooms. We were upgraded from standart to their best suite with a great vew. Great breakfasts. Overall, the best hotel and staff in the area (had a chance to ompare with couple of hotels where our friends stayed).
Stayed 2 nights in Jun 2018

10/10 Excellent

Elahe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Must Stay!
The most beautiful hotel with the most wonderful staff. They will make you feel like you are part of their family. We will definitely go back to Hezen Cave.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort