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Reviews of Hotel Casino Magic

4 out of 5
Hotel Casino Magic
Teodoro Planas 4005, Neuquén

Reviews

9.4

Exceptional

Rating 10 - Excellent. 74 out of 100 reviews" "
Rating 8 - Good. 21 out of 100 reviews" "
Rating 6 - Okay. 3 out of 100 reviews" "
Rating 4 - Poor. 2 out of 100 reviews" "
Rating 2 - Terrible. 0 out of 100 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Orla

Stayed 1 night in Feb 2023

10/10 Excellent

Randy

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel. I arrived before check in time but they checked me in straight away. Large room (which I think are all the same apart from the presidential suite), sofa, table, fridge, large bed with choose of pillows, patio door onto swimming pool. Large bathroom, separate bath and shower. Breakfast served in the bar room with large range of hot and cold food. Close to airport but a good walk into Neuquen.
Stayed 1 night in Nov 2018

8/10 Good

Laura, Bermuda

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, great shower, good bed, clean room. Lovely front desk staff but the breakfast staff was miserable . I would return.
Stayed 4 nights in Oct 2018

10/10 Excellent

Benjamin, Northern New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upscale hotel near the airport
Very spacious room, it matches a large, well appointed bathroom. There is also a private deck area just outside the room which connects to the pool area. Good amenities, too. The only disappointment is the hotel's expensive and terrible restaurant. Well, at least the service is excellent in the restaurant. Breakfast in the same place is very good, though.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and hlimited food options but would st
Nice hotel, great staff, food is decent but limited menu. Also bar area is slow on service but outside of that great hotel
Stayed 6 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel - good pool, gym food and casino is a plus.
Stayed 5 nights in Feb 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great Hotel. This hotel as amazing rooms and a great pool. The staff is extremely courteous. I recommend the restaurant in the casino which has a great selection of wines.
Stayed 2 nights in Jan 2018

10/10 Excellent

Jack, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
If you are looking for a getaway this is the right one in Neuquén
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Get the Presidential Suite and thank me later, it is HUGE. Private hot tub in the private yard out back, a living room for 8 people for football in surround sound, two large bedrooms, 3 bath.

10/10 Excellent

Kerstin, Curitiba, Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll surely go back!
I've been there three times and think it's a great place to stay! We always stay there on our way to San Martin de los Andes. It's near a good mall, the airport and the bus terminal and just by the exit to Bariloche and San Martin!!

8/10 Good

Ron, Cypress, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neuquen's best hotel
Overall this hotel is very nice. The only issues experience were the water temperature in the shower is not consistent, and the food is not the best.

10/10 Excellent

Hector Omar

Stayed 1 night in Jan 2024

10/10 Excellent

Vicente

Stayed 1 night in Feb 2023

10/10 Excellent

Nicolás

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable
Muy bueno, me sorprendió
Stayed 1 night in Feb 2023

8/10 Good

JAVIER

Travelled with family
Liked: Cleanliness, staff & service, amenities
Muy bueno en general. Habitaciones grandes y buena vista a la piscina. El aire acondicionado ruidoso y uno de los platos de la cena en la habitación fue erroneo.
Stayed 1 night in Dec 2021

10/10 Excellent

fumagalli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la atencion del personal, muy atentos todos
Stayed 2 nights in Nov 2021

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable, buen servicio.
Todo impecable, mucha amabilidad.
Stayed 1 night in Sep 2021

8/10 Good

JORGE RAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LUJOSO
NORMAL
Stayed 1 night in Aug 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

VALDNEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

6/10 Okay

Carlos

Disliked: Property conditions & facilities
Es un hotel con pretensiones de 5 estrellas y parece de tres. Debe haber tenido mejores épocas.
Stayed 1 night in Jan 2021
Response from Maximiliano Rodriguez Gerente de Hotel on Feb 4, 2021
Estimado Carlos, Agradecemos su estadía y lamento mucho que su estadía no haya sido como lo esperaba. Esperamos poder contar con su presencia nuevamente y poder revertir su impresión. Saludos cordiales,

10/10 Excellent

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Maximiliano Rodriguez Gerente de Hotel on Feb 2, 2021
Estimado Antonio, Muchas gracias por confiar su estadía en Casino Magic Hotel. Esperamos poder volver a contar con su presencia. Saludos cordiales,

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recomendable
El lugar es excelente, muy cómodo y limpio.
Stayed 1 night in Jan 2021
Response from Maximiliano Rodriguez on Jan 19, 2021
Gustavo, muchas gracias por su comentario. Esperamos poder contar pronto con su presencia Saludos cordiales,

10/10 Excellent

Claudia, centenario.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
mucha demora para servir la cena dado que habia pocas mesas habilitadas en el restorante ,despues todo excelente y en especial el trato del personal.
Stayed 1 night in Jan 2021
Response from Maximiliano Rodriguez on Jan 19, 2021
Estimada Claudia, Muchas gracias por su comentario y lamentamos la demora en la cena, las mesas habilitadas las tomamos respetando los protocolos de distanciamiento. Esperamos poder brindar pronto el servicio que nos caracteriza y poder tenerlos nuevamente con nosotros. Saludos cordiales,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me hubiera correspondido un voucher a cambio
Como el hotel estaba cerrado por causa de la cuarentena creo que me hubiera correspondido un voucher por el alojamiento que yo abone y no recibí
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel buenas instslaciones. Personal muy servicial.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto confortável, muito grande, com banheira.
Stayed 2 nights in Dec 2019

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo muy bien, de acuerdo a lo esperado.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente pileta. El personal muy amable. Habitaciones amplias
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente la habirtacion categoria superior, intachable. La recepcion y gestion de Pamela, de gran nivel y jerarquía. Excelente trato. La gestión de Luciano, de sector Reservas muy cordial y atento, resolutivo y comprensible. Respecto al servicio de habitación, en otros años era gratis el snack y cafe en la habitación, debería continuar sin cargo, o incorporarlo a la reserva sin que nos enteremos, y creamos que es un agasajo al pasajero, un mimo. Muy buen nivel el hotel, volveré.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, desde la recepcion en el check in hasta la atencion en el check out. El personal es muy capaz y amable. Brindan soporte a cualquier pedido extra que se haga con total naturalidad. Las habitaciones son exceletes, muy amplias y totalmente equipadas. Y las instalaciones en general (fui al restaurant y al casino) son muy buenas tambien. El unico punto negativo es que no informan la clave de wifi y tuve que llamar a recepcion para solicitar la misma. Un detalle infimo dentro de una estadia impecable.
Stayed 1 night in Nov 2019

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Como si fuese la pileta de tu casa
Recomiendo las habitaciones que tienen acceso directo a la pileta.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermosa la ubicación de las habitaciones con respecto a la pileta. Mejoraría el desayuno
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes instalaciones y extraordinario servicio. La atención es fabulosa. Lo recomiendo.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

oscar alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experencia
Excelente el hotel y sus servicios. La piscina temperada fue una agradable sorpresa
Stayed 3 nights in Apr 2019

10/10 Excellent

Esteban

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, súper clean, comfortable, and well equiped!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención del personal, muy amables y de buen humor
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Nos gustó todo, limpieza de instalaciones, atención,etc. La relación precio calidad, exc
Stayed 1 night in Feb 2019

10/10 Excellent

diego s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es solo una noche pero me gusta mucho el hotel. El hotel me menciona un poco Las vegas por el casino. Es un lindo hotel con exelente ubicacion 😀
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, piscina habitacion ! 10 puntos todo
Stayed 1 night in Feb 2019