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Reviews of Residhome Neuilly Bords de Marne

3 out of 5
Residhome Neuilly Bords de Marne
1 rue du canal, Neuilly-Plaisance, Seine-Saint-Denis

Reviews

8.6

Excellent

Rating 10 - Excellent. 201 out of 434 reviews" "
Rating 8 - Good. 163 out of 434 reviews" "
Rating 6 - Okay. 48 out of 434 reviews" "
Rating 4 - Poor. 10 out of 434 reviews" "
Rating 2 - Terrible. 12 out of 434 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Peter

Disliked: Property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

DAVID

Liked: Cleanliness, property conditions & facilities
We think it would be better if you had more slippers for guests to use inside the room.
Stayed 9 nights in Dec 2023

4/10 Poor

Itay, Henderson

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not the best choice to stay in Paris.. 1. The rooms have no air conditioning and in the summer the temperature were pretty high. No mentioning of that in the hotel overview description. 2. The hotel charge extra 35 euro for house keeping, No mentioning in the overview as well. 3. Shower head was broken and overall condition needs some maintenance. 4. Underground garage can be opened only with a remote control and needed the front desk staff activating it each time we wanted to get in, Meaning leaving the car and going to the reception, Or using the car horn to get their attention. Front staff was super nice and there is a shopping center near by, As well as food options. Easy access to the highway. When contacted by Expedia regarding those issues, The property manager said none of it was true. not the best guests service or attitude towards guests. I will not recommend staying in this property as much better options are available for similar prices.
Stayed 7 nights in Aug 2023
Response from Christelle on Sep 5, 2023
Dear Itay,We thank you for your review, and take note of it.Unfortunately, we will not accept the refund.1.As mentionned,we do not have AC into our residence, you ask the reception on your arrival date that you needed a fan and it was provided to you as we automatically manage to put them in the rooms of our guest.2. your booking was a 9 nights booking and a free cleaning is included and wasn't paid or even add on your room bill. cleaning is planned every 7 days and as we check our book it was asked 2days after arrival 3.We had a very low activity and a changment of room (upgraded) was possible as you mentionned in your review that the shower was broken but not at the front desk.4. Parking lot wasn't fully booked as you said again we do not even had more than 6 car on the 15 lot available. We use to open the gate for guest now because somes of them leave the hotel with the remote.The managers never said that points noted wasn't true.

10/10 Excellent

Drosos

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2023

8/10 Good

Moyabi

Stayed 5 nights in Feb 2023

2/10 Terrible

Timothy

Stayed 5 nights in Oct 2022

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness
Breakfast was to expensive for what they were serving. Had to pay for a half cup of coffee. No air conditioning. Room was way to hot. Had to ask for 2nd fan.
Stayed 6 nights in Aug 2022

8/10 Good

Jelena

Travelled with family
Liked: Cleanliness, room comfort
Holidays
When we arrived, our room was dirty.they apologise and upgraded us to a better room.no air conditioner, but there is fan.good facilities for cooking, cattle, pans,saucepans. Close to disneyland. 5 euro one way by train. And 3.65 euro to get to the paris. Had lovely time thank you.
Stayed 5 nights in Jul 2022

8/10 Good

Frank

Liked: Cleanliness, room comfort
Still room for improvement
Quiet place with comfortable bed. Have to request paper toilet at the lobby because the room is not checked daily (minor inconvenience). I wish we could call from the room but the telephone doesn't connect the network. The breakfast is pretty cool and we loved the view on the canal. Don't return too late if you park your car in the paid garage (you pay upfront for the entire stay)
Stayed 6 nights in Feb 2022

4/10 Poor

Diego

Disliked: Cleanliness
Stayed 3 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Proximities and easy access to public transport. The only downside is that you have to pay for parking at the property £10 per night
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the bed was amazing and so comfortable
Stayed 4 nights in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Bad area of town. 50 minutes from central Paris. Not kind to the customers. Easily may get robbed.
Stayed 6 nights in Oct 2019

10/10 Excellent

John, Cocoabeach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were beautiful. This is a older french building so there isnt a.c. in some rooms or areas. How ever this was a fantastic hotel and the staff were friendly and amazing!
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
I booked on Expedia 2 months in advance and at the time requested a room with a double bed. When I arrived it was 2 single beds. I went down to the reception but was advised there was only 5 rooms in the whole complex with double beds and they were already sold out. The person on the desk did not care. They should have communicated that to us when the booking was made so that we could have found a room that had what we wanted. Agree with other comments as well, we were there for 3 nights with no fresh towels.
Stayed 3 nights in Sep 2019

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room. Would stay here again.
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wasn’t what we expected. Unfortunately it’s a residence so therefore room service operates on a weekly basis. The surrounding area was suspect. On a positive note the staff were friendly.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, pleasant hotel in a suburban surrounding. Proximity to the river is a welcome plus. Lack of air conditioning, common in Europe, was a disappointment. Otherwise, my only complaint is the inconsistency of the room layouts. Some are more square or pullman-shaped. Others look like they were carved out of spare space between rooms. If I were intent on being in this area for my stay, I would stay here again. However, my intent was to visit Paris each day, which is a thirty to forty euro Uber ride each way.
Stayed 8 nights in Aug 2019

4/10 Poor

Worse

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was the absolute worse hotel ever. First it’s location is in the worse area and u have to travel down a dark street to get there. Next the beds will have your back hurting like crazy. The absolute worst part is the don’t clean your entire stay. No new towels or change of bed sheets. U have to pay a $20 deposit to use the iron I would not recommend anyone to stay here ever
Stayed 4 nights in Aug 2019

4/10 Poor

Niloofar

Liked: Cleanliness
Disliked: Room comfort
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019

8/10 Good

Tankiso Solomon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday stay
Amazing stay
Stayed 6 nights in Jun 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Jun 2019

6/10 Okay

dengyanan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They did not have any parking left for us and it was a pain to park in the area. We didn't know where to go and they were not that helpful in giving us alternatives.
Stayed 1 night in Jun 2019

8/10 Good

Halina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2019

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. The surrounding area towards the main road is not very inviting.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was amazing, really good location a few minutes walk from the train station. The hotel room was clean, modern and had beautiful panoramic views of the river. Breakfast was really nice
Stayed 3 nights in May 2019

10/10 Excellent

Valeska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was extremely clean and had a very friendly staff. I would 100% stay there again :)
Stayed 3 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Clean rooms nice staff and close to Disney, had all we needed for our trip!
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, the kitchenette, the view of the river, the cleanliness, the location, the staff, everything was great... except for the bed. The bed and pillows were extremely hard; not firm mattress hard, but extremely hard. Other than that it’s a great, well kept building in a family friendly neighborhood (families playing at the park and walking along the river). For food: There is a very nice bakery, grocery store and any type of restaurant you’d want within EASY walking distance. For Paris city access: The RER Station entrance is even closer (just don’t ride the train back around 6pm😁). My wife and I will 100% stay there again. Thank you for a wonderful week!
Stayed 6 nights in Mar 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
staff were very friendly and helpful very clean only dissaponitment i had we had to travel quiet a bit to see things a bit far out
Stayed 7 nights in Mar 2019

6/10 Okay

minh tien

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
Wont be staying again RUDE STAFF MANAGER EVEN WORSE DARK ALLEY TO GET TO HOTEL FROM METRO NO HOT WATER IN THE MORNINGS HOTEL LOOKS OLD AND NOT KEPT UP LIGHTS IN THE HALLWAYS TURN OFF MAKING YOU FEEL UNSAFE KEEP YOUR MONEY AND BOOK SOMEWHERE NICER WHERE YOU FEEL WELCOMED Staff at reception were so rude manager has no customer services asked for two single beds got a double when i went to ask can we get two single beds room she said okay please wait in the room my colleague will come we waited for 30 mins no one came so went to them again n was told someone will come a lady then came n started changing the bed to two single beds the room space is for a double bed when she changed it it was practically a double with just a line at this point i was annoyed so i went down and spoke to the manager who said no thats how all rooms are when i said its not and showed her the room i booked she said no available that room all the same i disagreed and said am not happy she didnt say sorry she said all the rooms are the same again a LIE i was so angry and tired i left it and said okay so went back to our room and we didnt even get two single duvets we got doubles it was an absolute joke this is a 0* star hotel not 3 whatsoever SAVE YOUR MONEY AND GO SOMEWHERE NICER
Stayed 4 nights in Feb 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in Feb 2019

8/10 Good

David

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2018

10/10 Excellent

Zinnia, Los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was convenient to Disneyland Paris because it was located close to the train station. We also took the train station to Paris and visited the Eiffel Tower and other locations. The reception of very helpful to guide us to where we needed to go.
Stayed 4 nights in Oct 2018

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The apartments are fabulous. We stayed the year before & they just get better each year. The receptionist staff are lovely.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
Overall ir was a pleasant stay. The hotel itself is ok. Clean and fresh. Average size room
Stayed 2 nights in Oct 2018

8/10 Good

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel , but out of Paris
Not that good neighborhood , I spent € 40 back to hotel , I'm out for dinner........
Stayed 1 night in Oct 2018

10/10 Excellent

Johanna, Orange, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Michael and team for an excellent experience. Well kept, quiet, newly renovated building. Great continental breakfast. Hotel is nestle within a suburban environment and is 3 minutes walk to R2R (A) train. Train is 30 minutes commute to center of Paris, but note, train stop running at midnight. Highly recommend hotel
Stayed 2 nights in Oct 2018

10/10 Excellent

Andrea, Indianapolis, IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was extremely helpful and kind and patient. Check in was easy and quick. They provided a loaner adapter for my phone charger. They answered all my questions and provided amazing service. I was in a room with the panoramic view and it was a good amount of space for the two is us and a very pretty view of the river. There were swans on the river that my daughter couldn't get enough of watching. There are plenty of food choices nearby. Also very close to the RER which will take you right into Paris or directly to Disneyland. It's the prefect location. I was surprised that there was no air conditioning but just open your windows for a really nice breeze as long as you don't mind bugs getting in your room All in all, i would definitely stay here again the next time i visit Paris
Stayed 5 nights in Oct 2018

10/10 Excellent

Henriette, London

Liked: Cleanliness, property conditions & facilities
I like the place has been located but on things I didn’t like the parking has not been provided and also expensive daily
Stayed 3 nights in Oct 2018

8/10 Good

Christina, Barcelona

Liked: Cleanliness, staff & service
The location of the hotel beside a park and the river was nice. Nice to have a balcony. I had a comfortable stay. Staff were efficient. The room didn’t have a desk, only a tiny table...I kept feeling there wasn’t anywhere to set stuff or much room to eat in the room. The kitchenette was fine, but was missing a cloth/sponge and soap to clean up dishes and such. There were signs of age/use, but overall it was pretty clean.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Spacious room, would be great if it is clean every day.
Stayed 2 nights in Sep 2018

8/10 Good

Mars, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like that it is close to RER A(20 mins to Paris), Boulangier,grocery stores and restaurants. I dislike that they only change the sheets and towels and pick up trash after 7 days.
Stayed 5 nights in Sep 2018