Beach/ocean view

Reviews of Residence Hotel

Residence Hotel
Gad Machness 18, Netanya

Reviews

7.4

Good

Rating 10 - Excellent. 35 out of 131 reviews" "
Rating 8 - Good. 46 out of 131 reviews" "
Rating 6 - Okay. 29 out of 131 reviews" "
Rating 4 - Poor. 13 out of 131 reviews" "
Rating 2 - Terrible. 8 out of 131 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Viktoriya

Disliked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at Hotel Residence in Netanya and I was extremely disappointed with the room I received. The pictures and descriptions provided by the hotel were completely misleading, and I feel compelled to share my experience. Upon arrival, I had high expectations based on the beautiful pictures I had seen online. Unfortunately, the reality was far from what I had anticipated. The room I was given was nothing like the advertised photos. It was smaller, outdated, and lacked the promised amenities. The discrepancy between the pictures and the actual room was undeniable. The decor was worn out, the furniture was outdated, and the cleanliness left much to be desired. The room felt cramped and uncomfortable, and it did not provide the relaxing and enjoyable environment I had been expecting. I raised my concerns with the hotel staff, hoping for a resolution or a possible room change. However, their response was unhelpful and dismissive. They seemed indifferent to my concerns, which only added to my disappointment. I believe it is necessary for hotels to accurately represent their rooms in their advertising materials. Guests should be able to trust that what they see online is what they will actually receive. This experience has left me questioning the transparency and integrity of Hotel Residence.
Stayed 3 nights in Oct 2023

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a nice property unfortunately there was no parking and had to park on the street. clean room and amazing view of the ocean.
Stayed 1 night in Sep 2023

8/10 Good

Gerald

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I loved the view in front of the main beach. Access to the beach is right next to the hotel
Stayed 8 nights in Aug 2023

8/10 Good

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Property located on beach with easy accr
Stayed 1 night in Aug 2023

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was close.
Stayed 1 night in Aug 2023
Response from Dana, Residence hotel on Aug 9, 2023
Hi Daniel, thank you very much for the review, we were happy to host you. We will be happy to see you again among our guests

6/10 Okay

Fermin

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Parked and paid for thru hotel no parking but ok overall great view on sea side
Stayed 1 night in Apr 2023

6/10 Okay

Goran

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2023

4/10 Poor

MauriceHart

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
I complained About the state of the carpet bitts all-over the carpet on the 3rd floor corridor.4 days before it was vacuumed. the breakfast was disgusting each day we had breakfast at about 8:30-9am. most of the dishes never re filled when asked to replenish we were ignored. one day I handed a basket of spoon's to one of the staff as there chocolate on the most of the spoons . the female staff member took it from me and put it back on the breakfast table. I then went and washed them under hot tap. The restaurant staff are not fit to work in hospitality. most other staff helpful What the hotel could do with is coffee machine in the main lobby if you are out for the evening and get dropped by a friend .you cannot invite them into the hotel for a coffee and a chat. don't mind paying for hot drink..
Stayed 10 nights in Feb 2023

4/10 Poor

Edith

Liked: Cleanliness
Disliked: Staff & service
We love our view of the beach. The check in clerk did not speak a word of English and did not try to help us. I was trying to get basic information and he kept trying to brush me off.
Stayed 1 night in Jan 2023

2/10 Terrible

Wiktor, Phoenix

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Nothing like they advertising,rude personel,horrible place

4/10 Poor

Adam

Liked: Cleanliness, amenities
The proximity to the beach is wonderful, and the beach itself is really special with clear water and beautiful surroundings. The hotel itself was really ok. It was clean. There was a breakfast that I think met everyone's needs. But there was just kind of an air about that place that the staff had kinda been yelled at a lot. I didn't hear any yelling, but no one that worked there seemed happy. Then there was the elevator. I won't tell you not to stay there. It's a functional and clean building that is very close to the beach. It offers a kosher dairy breakfast and the price was unremarkable. I think that's my most honest review.
Stayed 1 night in Nov 2022

2/10 Terrible

Valentin

Stayed 1 night in Oct 2022

10/10 Excellent

STUART

Stayed 2 nights in Sep 2022

10/10 Excellent

Esther

Stayed 1 night in Aug 2022

10/10 Excellent

ARI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022

8/10 Good

ziva

Stayed 2 nights in Jul 2022

8/10 Good

ARI

Travelled with family
Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2022

6/10 Okay

b

Disliked: Cleanliness, staff & service, property conditions & facilities
What it’s really like!
Hotel, needed an update, untidy- and dated. Headboard in room was falling apart, carpets worn and dirty. Room service cleaning was not 100%. Certainly not a 4 star hotel, uk 2 star at best. Reception staff- very short and unhelpful. You must pay now!! I lost my case on the flight out and they offered no assistance with toiletries etc.
Stayed 9 nights in Jul 2022

10/10 Excellent

erez

Stayed 1 night in Jun 2022

10/10 Excellent

Dalia

Stayed 1 night in Apr 2022

10/10 Excellent

avi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Yitzhak

Stayed 1 night in Jun 2020

10/10 Excellent

SAGY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are no smoking rooms, but you may smell a cigaret once/twice a day in the corador or arccada.
Stayed 1 night in Jun 2020

8/10 Good

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel try to opperate in corona time.
Stayed 1 night in Jun 2020

4/10 Poor

David

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Breakfast not served, air conditioner not working heat, TV not connected, no knife, fork !!!
Stayed 1 night in Apr 2020

8/10 Good

Gilad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and clean, but VERY small rooms. Good service.
Stayed 1 night in Dec 2019

8/10 Good

Jeremiah

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

The food was not so much to my liking.Overpriced for the
Stayed 3 nights in Aug 2019

4/10 Poor

Smadar

Disliked: Room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonerdul stay
Helpful staff, wonderful facilities especially two lovely pools.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very good breakfast. Very polite and helpful staff. Affordable.
Stayed 10 nights in Nov 2018
Response from moshe on Jan 2, 2019
thanks very much

8/10 Good

Chris, Phoenix, AZ

Liked: Cleanliness, room comfort
Be sure to get a "superior" room for an awesome view of the Mediterranean. Great location near the public elevator down to the beach and an easy walk to lots of restaurants and shops around Independence Square (Kikar HaAtzma'ut). Nice, light lobby. Rooms small but clean. The bed is not very soft. The bathroom is small and clean but not super well-maintained. The temperature of the shower varied quite a bit.
Stayed 4 nights in Oct 2018

10/10 Excellent

Jaoui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was so surprised. It was really great!
First of all, the guys behind the desk, Duke and the other guy (forgot his name) were so friendly and helpful. They were great. Second of all, the room was very clean and will kept and my view was awesome. The breakfast was also really nice. I had a great stay.
Stayed 1 night in Apr 2018

10/10 Excellent

Cyrus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit at holyland
Location ok and staff very helpful and view was unbelievable with wave sound
Stayed 1 night in Dec 2017

6/10 Okay

Gerard

Liked: Cleanliness, staff & service
Review
Good location. Rooms were fine - a bit dated. Staff were nice. Breakfast was not great.
Stayed 3 nights in Aug 2017

8/10 Good

paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

10/10 Excellent

Yechiel, Wisconsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel ,great views of beach and boardwalk
Check in was complicated because there are 2 hotels next to each other under same management. My brother book on Expedia for less money and nicer room. The hotel has been greatly modernized. Perfect location ,walkway to private beach
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and convenient to center
We found the hotel staff excellent, helpful and flexible except in one instance that my husband was accosted in the dining-room on saturday morning by the Maitre D. and made to feel his right to be there was in doubt. He would have dismissed the incident without question but while he was there he saw no other person being approached and/or questioned. While not actually inquisitorial the approach of the M d'H was marginally abrupt and hostile. We found the hot dishes were not adequately heated on the food trolleys but the quality and display was otherwise acceptable.

6/10 Okay

Sue, Manchester UK

Disliked: Staff & service
Good location close to beach
We had a so-called upgrade to the building next door. A spacious "suite" with great sea views. But the general need of modernisation was a disappointment. Excellent position close to promenade and beach and within easy walking distance of the square, shops, etc. Car park had limited spaces...good job it was not peak season. For breakfast we had to go to back to the adjacent hotel. Not impressed by the selection on offer..very basic Israeli selection.

6/10 Okay

Daniel, San Diego

Liked: Cleanliness, property conditions & facilities, room comfort
Sea Front Gem
Wonderful view of the Mediterranean. Clean room. Comfortable beds. Kitchenette for making coffee, microwave and fridge. Breakfast, however, isn't much to brag about. Poor variety.

6/10 Okay

Jeffrey, Marathon, FL

Disliked: Staff & service, property conditions & facilities, room comfort
Overall very disappointing
We had a one night stay but should have chosen another hotel. The bed was poor and the pillows were worse. The WiFi in the room was almost non-existent. There were not enough parking places so we had to park on the street about a block away. Breakfast variety was good but the presentation was unappetizing and the coffee was from an urn that had Nescafe or some other form of instant coffee. We will not return here on our next visit to Israel.

10/10 Excellent

faina, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location is the best. front desk is fery freindly.
it was the good time as usial. i was here 6 times. service became better and better. next year i'm going again.

6/10 Okay

David, Cleveland

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Little slice of Odessa in Netanya
Owners need to spend more money on rooms, less on the lobby. First night, kids are trapped in their room, door won't open. Next night can't get into my room, lock jammed. Someone in adjacent room tried to bust in through the adjoining door, scary. Location is excellent, breakfast is good, leans toward Russian cuisine. Parking lot holds 12 cars, maybe. Staff is friendly and helpful.

8/10 Good

John, Sydney

Liked: Cleanliness, staff & service
Beach&cafes & shopping centre in walking distance.
Welcoming dining room, sections of hotel have been renovated/painted-looks good. Recommend to have an English news channel on TV.So glad there was parking on site for hire car.