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Reviews of Grand Lido Negril

4 out of 5
Grand Lido Negril
Norman Manley Blvd A1, Negril, Hanover

Reviews

7.6

Good

Rating 10 - Excellent. 71 out of 270 reviews" "
Rating 8 - Good. 111 out of 270 reviews" "
Rating 6 - Okay. 49 out of 270 reviews" "
Rating 4 - Poor. 29 out of 270 reviews" "
Rating 2 - Terrible. 10 out of 270 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

ginger, PA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a good experience
Spent 4-22 to 4-26 at this resort ...found out after we got there that the hotel was closing to be torn down 4-26. Restaurants we not open like expected. The hotel did not have the supplies they needed. Called room service and was told they didn't have Caesar salad the first time . Second time they had salad but no dressing at all and ended up putting some warm mustard flavored stuff on salad which wilted the dressing. And that was supposed to be a Caesar salad . They ran out of things to make drinks. The food was overall not great at all. The only good thing I will say is the night we were able to go to the one restaurant Olives that ended up open we had a very nice experience . Our room air conditioner stopped cooling our 3 rd night and they sent up someone who didn't fix it. But the entire time it was running our room was filled with water that was running out of the air conditioning . Our last night there the aid conditioner went nuts and kept us awake all night sounding like it was going to blow up,and throwing out warm air..

2/10 Terrible

Maria, New York, NY

Liked: Cleanliness, staff & service, room comfort
Disappointing with the Hotel
I was very disappointed with the hotel for not advising me that the hotel was closing for renovation on April 26, 2015. I have booked this trip in February and there was plenty of time for them to advise me of the closing not when I arrived on April 19, 2015 to tell me this news. The food was horrible. There was not much of selection of restaurants as they have posted in their website. They alternated the restaurants every other day. There were only 2 restaurants opened and then the buffet, which was horrible. I've been to other resorts and have seen a huge selection at the buffet and they have approximately 7-8 restuarants. This Hotel, Grand Lido, is very disappointing and misleading to guest and those who are booking the trip. Although they are closing for renovation, they don't care about this review, but tourist, be aware they will open in a year and it will have a new name, Royalton Resort. I wouldn't go and i advise those to do the same. I deserved a partial refund especially for the money that I spent and to find this out. HORRIBLE!!!!!

2/10 Terrible

The Dantins, New Orleans

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
If only had known
Went days without towels, switched rooms due no curtains on Windows. Causing a day spent waiting. A/c broken in next room. We nearly paid for another resort. Long list of issues.

8/10 Good

Dot, PA

Liked: Cleanliness, staff & service, room comfort
Best beach ever!
The Grand Lido is being completely torn down at the end of April so a review would be unnecessary. We stayed for 8 days..also stayed last year. Staff is wonderful . The beach is the best I have been on and I've been at several in the Caribbean and Spain. They are bulldozing the entire place down in May and are going to rebuild a 5 star hotel over the next 2 years. Even though staff will be unemployed within a few weeks, they still were pleasant and helpful with anything we needed. They don't have unemployment like in the US so hopefully everyone can find a new job within a short time.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Too far away
The hotel is completely outdated and the food is not very good. Plus the hotel was far away from the night life.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great! The food was not the best at dinnertime but lunch and breakfast were great. The variety was wide to choose from. The Entertainment for daytime needs some improvement. The experience there was an enjoyable one, nonetheless.

8/10 Good

fred, nyc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good time
Good times. Great beach good coffee would return when reopen.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff and hospitality was great, they were very helpful. We had a blast.

4/10 Poor

dec 2014, new jersey

Wouldn't stay there again
There wasn't a lot of entertainment, this would be if you want to relax. This is for more of an older crowd. I am in my 30 so I wanted to have fun, drinks weren't strong. Wanted to leave to go to another resort nearby because seem like they were partying and having fun. Paid extra for the "special treatment VIP" it was a waste they promise better room we were far from everything, they said we were supposed to get extra things and it was a fail so I wouldn't recommend for the VIP. You have to pay for shuttle and they over charge. And they try to make you pay for the extra activities that were suppose to be free. Hot tub wasn't working. Food was average and some of the staff were really nice . Room was ok spacious enough for me and the husband.

4/10 Poor

jackie, WI

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Out of date hotel
Put us on clothing optional side when I requested not to be so had to vacation with nakedness. Bathroom tub/shower a danger to get in and toilet didn't flush well. Spa & staff awesome! Food ok. Hard to get drinks- very slow & absent waiters by pool. For the money & Travelocity rating we were not impressed & just very disappointed .travel lots & this was worst experience in Jamaica!

8/10 Good

Kat, Colorado

Liked: Cleanliness, staff & service, room comfort
To bad they're demolishing this old resort. It needs some fixing up, but liked the small quiet feeling.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Comfortable, dated, excellent location but rebuild
This hotel was dated and the bathroom tub/shower could only be described as dangerous for anyone of limited mobility because of the step. However we didn't go there to stay in the room and after walking the beach I can say the they have the best beach property on the bay. It was clean and had much less seaweed than the other hotels and the property was spacious. They are closing in May for a complete tear down and rebuild. Word is it won't be back for two years but I'm sure it will be beautiful and modern when they come back.

4/10 Poor

Tee, DC

Disliked: Cleanliness, room comfort
I guess my expectations were too high.
We had a problem nearly everyday. Two weeks was way too long here. Food was limited, had to go to a restaurant type atmosphere five out of seven days for dinner. Got mundane. Breakfast and lunch buffet was the best effort made. Room service was terrible, got our room wrong three out of four times ordered, finally gave up. AC froze up and leaked all over the floor. I understand there going to go through renovations, they need it. Staff was either very good or not very good, never the same. Got frustrating. I would try some other place.

8/10 Good

nicole, charleston wv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find!
We stayed at Grand Lido the last week of January. My husband and I have traveled to several other Caribeaan destinations however this was our first time to Jamaica. For the money you can't beat this place. We stayed beachfront on the clothing side but often hung out on the c/o side. The snorkeling along the rocks is amazing there. The other beach is great to walk. Our room was super dated but we were never in there. We ate at all the restaurants and hit Olives twice. The buffet in the morning is pretty good...we are foodies nothing to write home about. Oh wait....the lamb chops on c/o side may be the best thing we've ever put in out mouths!! The people make this place, great attitude and felt relaxed the entire time. Totally different vibe from the Dominican or Mexico but we liked the laid back feeling! We will definitely be back!

6/10 Okay

John, North Alabama,USA

Liked: Staff & service
Disliked: Property conditions & facilities
Old and getting tired.
Shower plumbing is poor in the suite. Sometimes a trickle, several times all water stopped. Wait 30-45 seconds and a trickle starts again. (Stay downstairs and off the second floor.) One day had Hot water and good pressure. Other 5 days water got warm when on the highest settings. Coffee pot was defective and was difficult to get replaced. Told front desk. !st day. ---nothing. Told room maid---nothing. Called maintenance ---nothing.2nd day the right person was on the front desk and got good response. Room had shaver outlet --no power. Regular outlet no power. Shower door handle scary loose. Door hinges loaded to keep door open 5 inches. etc. & etc. Get the idea?

8/10 Good

J, Nebraska

Liked: Cleanliness, staff & service
Beautful beach, but beware of sales pitches
It was disappointing that the room we had booked was not available when we checked in. They gave us an upgrade to a suite for the first night and then spent every moment trying to get us to pay for an upgrade for our whole stay. Be aware that this resort is VERY spread out - a good 1/4 mile hike from the beach to the nearest bathroom, and even farther if you're in the "garden view" rooms. The dining room, bar, and cleaning staff were wonderful. Beware of the "personal concierge" whose whole entire job was to get us to attend a "vacation club" (read timeshare here) presentation or to upgrade our room (at an additional cost). That said - the food was excellent - the Cove beach is a scenic and pleasant as only a private beach can be, and all together it was a very nice stay.

10/10 Excellent

Iowa, Iowa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time, great beach, great staff
Staff was awesome, Samantha and Dwight were special.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Happy Jamaica, just relax and enjoy everything
Our 2nd choice hotel, selected for the c/o beach and location. We read the reviews so knew about the dangerous bathrooms. Sure the hotel is desperately waiting for "approvals" to rebuild, and it needs it. But I am concerned that the replacement will be a plastic overworked upmarket failure, loosing the charm and easygoing atmosphere that is all part of everything great about Jamaica. There for 14 days and the staff (gardeners, security, cleaning, waiting, reception) were all brilliant, really friendly and attentive. Just one exception was a lady who woke us at 21:30 hammering on our door wanting to do a beach towel audit! Food was OK, not exactly 5* and very much local interpretation. But not as bad as some reviews make it out to be. After 14 days very repetitive. Breakfast definitely the best meal of the day. Only other issue was the other guests, something the hotel can do little about, alcohol and pot-headed partying, shouting and scraping chairs on the balcony. The younger crowd go to Hedo next door but there are still a few odd-balls who seemed out of place moaning about everything from the nakedness to blaming the hotel for their own incompetence. As Diamond club members we will be returning once the rebuild is completed and to see the "family" again. We only hope every effort will be made to improve the c/o beach area to 24hr service provide a good buffet within that area, keeping the whoops bar and a new pool of course. Thanks for a great holiday.

10/10 Excellent

Esh, Sarasota, FL

Liked: Staff & service
6th Visit
Undoubtedly the friendliest staff we have encountered in many trips to various resorts. Food in restaurants is wonderful and creatively presented. Teppanyaki is especially fun. Plenty of activities if you want to join in.

10/10 Excellent

Jarrid, Superior, WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Lido is Fantastic
The best service you will ever get. The staff at Grand Lido is so good, they make you feel like family. The food was delicious, entertainment was great, beach was awesome, snorkeling fantastic, drinks superb, everything unbelievable. For the cost of an all inclusive, we could not be any happier. Stretch, Nemo, Walla, Horace, Kandy, Sweetness, 5 star, etc etc etc. Great people from the management down. They will make you feel welcome and will go above and beyond to make sure you want to come back. We are already planning our next stay and hoping they will have room for us. We met so many great people on our vacation it brings a tear to my eye that we are back to reality. Enrico is the GM and a very nice guy. We chatted with him a few times and we were sad to say good bye when we left. Out of all the fun, I cannot pick a single thing that was better than the other, because everything was wonderful. Don't let any negative reviews steer you away from this resort. You have to be a very very picky person to not like Grand Lido. We really hope that the construction goes fast and we can book our next stay for next year ASAP. Love love love this place.. And if you are on the fence about what to do, make the right decision and choose Grand Lido, you will not be disappointed. Thanks so much, The Houstons

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entertainment staff was amazing! Had a great time!

8/10 Good

stacy, k

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing. Gorgeous beach!! Great value.
Paid a little over $1000 for wed-sun from NY. The beach was insanely nice. Staff was very friendly. Hotel was good, worth every penny. Go on the catamaran ride to ricks and experience an amazing sunset and snorkeling. so relaxing!!!! Much better beach accomodation vs couples and rui which are next door.

8/10 Good

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Paul, Dayon, Ohio

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room was in disrepair
Most of the staff was very nice. The food at the Mediterranean restaurant was very good. The beach is very nice. The room however had more issues than any room I can remember staying in, and their staff was not that good at fixing things. For example the toilet was running and we had someone come out to fix it. he said it needed a new flapper and someone would be back. they never came back. it still ran most of the time when we left.

6/10 Okay

Tryphosa, South africa

Liked: Cleanliness
Disliked: Property conditions & facilities
Grand lido
The stay was ok but they put us into another room because hotel was full and we were supposed to be transferred to our room that we booked. That never happened and no one bothered to inform us that we can't move. We lived in our suitcase waiting to be moved. It was not good. But generally we enjoyed ourselves

6/10 Okay

Angela, Baltimore

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice people, room was OK but not the shower/tub
We found the staff was very friendly, the food was very very good, but our first complaint about our room was the shower and the fact that our balcony faced the nude section..so they fixed the shower and later changed us to another room because we did not like looking at the nude guest. However the new room (it was an upgrade) had a worse shower that could not be fixed. Also it was uncomfortable getting in/out of the "deep" tub. I got bitten 6 times on one arm...mosquitos we think.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good I would return soon as I can
I forgot all my vouchers but I got help from them with my phone thy Were excellent to Me this time because the last time they sent Me to a room already occupied then they sent another room also two later they lock Me out on the third night when I had for 5 nights the they fixed the problem and next day i made a complain to the manager and She told they are having problems with the system.

6/10 Okay

Francoise, Washington

Liked: Room comfort
Disliked: Property conditions & facilities
Nice hotel on the beach
We had 5 times problems to go inside the room , the batterie was low and it take 30 minute each time to fix the problem .The maintenance personnel is very slow . The beach is wonderfull and no problem to find a chair .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and superior service
Great location right on the beach. Good activities and staff was amazing.

8/10 Good

Richard, DC

Liked: Cleanliness, staff & service, room comfort
Getaway in Jamaica
Nice place for a quick getaway. Food was diverse and multiple options. Staff were terrific!

8/10 Good

Brian, Close to Chicago, IL USA

Liked: Cleanliness, staff & service
Home away from home?
We have visited this same property 7 times over the last few years, the first when it was the original Grand Lido, then Breezes Grand, and now Grand Lido again, but with different owners. We have had great memories from this all inclusive resort... This visit was OK, it was Good, but it was not the same delightful experience as when it was the original Grand Lido. Rooms and facilities do not seem to have had any major or organized improvements (okay, public areas now have WiFi that works) not renovations in the last 27 years. All inclusive of a few years ago is not the same all inclusive of today. Many activities now require payments; the Absolutely No Tipping policy is no longer present and you get the feeling of hands out for a tip often; there is a big push to get you to attend a Vacation Club type presentation with a large buy-in; they no longer include ground transfers from the Montego Bay Airport, etc. Its just not the same; hearing some of the remodeling/rebuilding talk, it may turn from a 200 room quaint home away from home spot to a chic fancy priced out of my range large large resort, only time will tell... I want it to stay the same with better repair and the old "All-Inclusive" where I felt it was truly my "Home away from Home!"

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
On beautiful beach.
Friendly staff - great location - dated, but clean rooms.

10/10 Excellent

Jackie, Coventry, RI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room
The room was the best had an awesome view from our 2 balconies....

6/10 Okay

Girls trip, s

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was really nice and accomodating
The check in process was a little funky, the hotel asked us for a printed confirmation, which we didn't have, so they brought us juice and cold towels while they figured out if we belonged there or not. We were a party of 4 and had two rooms. The rooms were quite clean, but we didn't know there was a big difference in accommodations until our friends told us...we didn't have a headboard, there was a small couch vs a large couch...both minor things. But then we learned our shower had 1 head with sucky water pressure, while our friends had 8 shower heads with water coming out in sprouts from the sides....we identified the white tiles in our bathroom as places it should have been. Then there was an issue with tiny bugs... But other than that the staff and food and activities and nightlife made this an awesome experience...I would stay there again if necessary.

8/10 Good

1sassygirl, oakland, ca

Liked: Staff & service, property conditions & facilities
Beach front only way to go
Enjoyed convenience to beach. Old hotel in need if upgrades especially bathroom shower. Old faucets splash water everywhere.. We slipped on floor . Need new bedding

8/10 Good

Dana , NJ

Liked: Cleanliness, staff & service, room comfort
Good Value
Had a very nice stay. Rooms are spacious, clean, and comfortable. The food for the most part was very good. Staff was very friendly and helpful. The entertainment was exceptional. The main drawback to this property is that it needs a lot of updating - the decor is dated, and unfortunately wi-fi is not available in the rooms as advertised. You can pick up wi-fi in the public areas, however. The pools could be larger, but are very clean. There was a lot of seaweed in the ocean right off the beach; there were workers out every day trying to clean it up, but it still got pretty bad at times because the property is located within a cove and everything washes up there. Overall, however, we had a very enjoyable stay and would recommend this hotel.

6/10 Okay

Dee, Reading,Pa.

Liked: Staff & service
Vacation in Jamaica
Great staff, food was very good, and great entertainment at night. Yes the resort is a little out dated but overall a great place to go.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Loud ampliified music, people intrude on peace and
Good food. Relatively boring crowd. Rooms tired Beach not original sand

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Needs work
The hotel overbooked the rooms and suggested I move to another hotel for the first night because of their mistake. The shower was very outdated; the doors almost came off track to open. The restaurant and beach staff seemed ill informed about hotel activities. The hotel events did not start on time. There was a large number of trainnees at the hotel ( not sure about the large turnover). One day the gym did not have air conditioning or towels and it was reported multple times to the staff. WiFi was only available in the lobby and was very slow. The hotel lacked a personality.

8/10 Good

Danielle, Broussard, La

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort on very pretty beach.
This was our first trip to Jamaica. The hospitality of staff was excellent. It is an older resort and there are obvious repairs that are needed. But it is being rebuilt next year so I can understand that repairs will be minimal at this point. That being said it was very clean, especially the grounds. Food was also excellent. And having a bar on the beach close to our room was nice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very nice stay and would return. Staff was very nice to us. Room was clean. Food was good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Classic - It's all about the Staff and Location
We have visited the GL numerous times and this was another awesome experience. What makes this place special is the Staff (like family), the Location (especially the cove), and the people we meet. Like one guest said "it is like summer camp for adults". The one very disappointing thing was the Mudslide (Gary) was not working there anymore. Many of the repeat guests were extremely displeased. The staff is one of the big reasons I give this resort high marks and Mudslide certainly was of a reason for returning. He always went out of his way to make guests comfortable and answer questions. Hats off to the remaining staff that made our stay so enjoyable.....Sherrice, Derrick, Cleon, Leroy among others who always go the extra mile to serve the guests. I know some reviews are a little critical about the condition of certain parts of the hotel, and it is a bit dated, but it is still very comfortable......it is the other things that make this resort special.

10/10 Excellent

Becky, Missouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like you are at home
The Grand Lido is a great place to go. Every member of the staff gave excellent service that went above and beyond. The hotel needs to be updated but the over all cleanliness was excellent. The outside massage at the beach is a must. The snorkeling is great. Has every water sport you could want as well as fishing and parasailing. Shopping in the town of Negril was great and Margaretaville was on the way. We will be returning in April. We loved it. They are starting the new renovations in May of 2015.

6/10 Okay

Glenn, Maine

Liked: Staff & service
Disliked: Property conditions & facilities
Needs upgrades
The hotel staff is terrific. They go above and beyond to make sure that your stay is comfortable. The resort itself is very old and in need of upgrades. There was not much for nightlife and for some reason, the bars on the beach close at 5:00 PM. If you're looking for a get away that is relaxing and you don't care much about the nightlife, dancing, etc. then this is a great place. If you want to party late into the night, then I would look elsewhere.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
For the price, hotel was fine.
Hotel on beautiful beach where we stayed all day till sunset. Restaurants and bars were ok, not terrible. When we return to Negril, we'll go back to RIU Club where we stayed 2 years ago. Much better service than Grand Lido for not too much more money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
5 day stay
had good time !!! ...............................................................................................................................

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great Place
It was exactly what we wanted, quiet, relaxing and met some great people

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
2 story older complex very close to beach
Grand older property definitely in need of an update. Stay on the ground floor to avoid steps to second floor. If you want easy beach access, ask for it or you will spend your day walking a lot. They did not have the buffet dinners every night which was disappointing. Room service was terrible. Property could use a bigger pool with swim-up bar. Overall the week we spent there and the money we paid was well worth it.

8/10 Good

David, North Myrtle Beach, SC

Liked: Cleanliness, staff & service, room comfort
Nice hotel, close to the beach.
The hotel was nice but in need of remodeling. The sales staff were nice and not the typical time share type pushy personnel that you would expect even though it is slightly different than time sales. All of the bar tenders, activities staff and front desk were very courteous and helpful. The food was better than a lot of the other all inclusive resorts that we have been to.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
We spent a quiet week at this hotel in October 2014 - not many people there before the high season started so it was easy to get a spot on the beach, and service in the dining/bar areas was great. Long walks to/from the main facilities as the layout of the property is very spread out. Our room was large but a bit difficult to navigate with a step down to the seating area and awkward placement of furniture on the tiny balcony - we always had to move the chairs to open the door going in and out. The planned renovations of the property should be an improvement.