Reception

Reviews of Comfort Suites Natchitoches

2.5 out of 5
Comfort Suites Natchitoches
151 Hayes Ave., Natchitoches, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 324 out of 584 reviews" "
Rating 8 - Good. 168 out of 584 reviews" "
Rating 6 - Okay. 52 out of 584 reviews" "
Rating 4 - Poor. 20 out of 584 reviews" "
Rating 2 - Terrible. 20 out of 584 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, very clean and organized.
Stayed 1 night in Mar 2024

6/10 Okay

Danny

Liked: Cleanliness, staff & service

10/10 Excellent

Michelle, Southaven

Liked: Cleanliness, staff & service, property conditions & facilities
Place is nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

6/10 Okay

Stephanie

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The sheets had stains and so do the sofa sleeper! Stains are unacceptable
Stayed 1 night in Feb 2024

6/10 Okay

Sharon Beaudion Dawne

Travelled with family
Could use improvements
Stayed 7 nights in Jan 2024

10/10 Excellent

Stacie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great, breakfast was good, beds comfy! 👍
Stayed 1 night in Jan 2024

6/10 Okay

Timothy

Front desk evening clerk was somewhat friendly, but abrupt and more interested in her friends who were visiting her. Room was comfortable. The bathtub was clogged and didn’t drain. The telephone in the room didn’t work. Breakfast was OK, but the food was clearly average at best.
Stayed 1 night in Jan 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Rooms were huge and clean. Breakfast was really good. We enjoyed our stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Monica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay there again… professional, friendly,clean….
Stayed 1 night in Nov 2023

6/10 Okay

Jerry

Stayed 2 nights in Nov 2023

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
In spite of several high schoolers present the hotel was extremely quiet. The breakfast hours were convenient with a good variety of menu choices. Take and go breakfast was also available.
Stayed 3 nights in Nov 2023

10/10 Excellent

Teresa

Stayed 1 night in Nov 2023

10/10 Excellent

Renee, Allen

Stayed 1 night in Nov 2023

2/10 Terrible

Remi

Disliked: Cleanliness, staff & service, property conditions & facilities
didn’t stay
Stayed 1 night in Nov 2023

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, comfy bed. Nice suite at an affordable rate. Clean and modern look. I would definitely stay here again!
Stayed 1 night in Nov 2023

6/10 Okay

Sibyl

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Upon arrival, we noticed the bathroom in our room was mot cleaned. There was dirty soap scum in the soap dish. Hotel had no housekeeping staff on Thanksgiving Day. Never heard of housekeeping staff being off on holidays, interesting. Every hotel we've stayed at had available staff on holidays and all occasions. Seems as though they may have a staffing issue, not quite sure though. Nonetheless, our stay was ok.
Stayed 2 nights in Nov 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, property conditions & facilities
THe room was very comfortable and spacious.
Stayed 2 nights in Nov 2023

10/10 Excellent

Joselyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Deanna on Oct 25, 2023
Thank you for rating our hotel 10 out 10. We hope to see you again!!

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Deanna on Oct 25, 2023
Thank you for rating out hotel 5 out 5.Hope to see you again!!

10/10 Excellent

Ray

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large Tractor Trailer noisy truck running next to property. Water pressure in bathroom is low. TV Great. Won't get much sleep tonight!!!
Stayed 1 night in Oct 2023
Response from Deanna on Oct 22, 2023
Thank you for rating 5 out of 5.Hope to see you again!

8/10 Good

Pamela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and had a good breakfast. No dislikes.
Stayed 1 night in Oct 2023
Response from Deanna on Oct 22, 2023
Thank you for rating 4 out 5. Hope to see you again!

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 9/29 -10/1 Friday as soon as we got in the room we noticed that they where ROACHES (I took pictures of the roaches ) on the walls and the room was dusty. Saturday night I went to the reception and dropped off the dirty towels we used on Friday and requested more clean towels (I was only given 2 bath towels and 2 wash towels no hand towels provided). Sunday morning at 7 am on my check out date I requested more clean towels I was help by the same lady (named WENDY) who was rude and questioned me about how many I needed. I told her it was 4 of us and we where going to shower before checking out(she only gave me 3 bath towels and 3 wash towels. No hand towels) and the service is the WORST I HAVE EVER HAD IN A HOTEL. Be careful when you are booking. I booked in here because Expedia said on the link that it a good place to stay. It is not. I have never seen roaches in a hotel until I stayed in here. I was overcharged 50 dls for no reason. On the day I checked in and when I checked out, they couldn’t print out my receipt and I was told they where going to email it to me. So far I haven’t received it. WILL NOT RECOMMEND THIS PLACE TO ANYONE (also the pool is disgusting). My 6 year old wanted to swim but it looked bad. Next time we will definitely rent an Airbnb.
Stayed 2 nights in Sep 2023

8/10 Good

Casey

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Lashanta

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay! Issues found weee addressed immediately.
Stayed 1 night in Aug 2023

8/10 Good

Quenna, DeQuincy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Having a cricket problem so crickets in door ways and lobby. Hate that it made poor impression but no one seemed to clean them up. Need to do some yard work also. We will definitely stay again. Thank you
Stayed 1 night in Sep 2023

2/10 Terrible

Leslie

Business traveller
Disliked: Staff & service, property conditions & facilities
The staff at check in acted like I wasn't there, only talking when she had a question, she was very slow and I was trying to figure out if she was even trying to check me in when she handed me a piece of paper and said to read it and initial all the highlighted spots. After receiving my room key i went into the room and found the bathroom covered in crickets, both dead and alive. I returned to the counter and told her what I found and she said that they had an infestation in the building, but Orkin was working on it. I told her I wanted another room and she walked into the back room, came out a few minutes later and said they would try to find me a room without crickets in at at this time, but I would probably have them in the morning, then went doing other things acting like I wasn't standing there. Another woman came from the back while I was waiting and told me the same thing. After about fifteen minutes she gave me another room, which had been checked, but said that I would find them in my room in the morning. Never a word of warning when checking in or an apology for the problem.
Stayed 1 night in Sep 2023

8/10 Good

Eva

Travelled with family and small children
Staff friendly, rooms nice
Stayed 1 night in Sep 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Marylin

Stayed 2 nights in Aug 2023

8/10 Good

Ivonne

Stayed 1 night in Aug 2023

8/10 Good

Percy

Room size
Stayed 1 night in Jul 2023

10/10 Excellent

lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Hotel was exceptional from check-in, room, breakfast, location, clean and bed was comfortable.
Stayed 3 nights in Jul 2023

6/10 Okay

Sheila, DALY CITY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and accommodating. The hotel was also pretty clean. I gave them a 3 because you had to request that your room be cleaned and the guest washing machine didn’t work
Stayed 4 nights in Jul 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. The check-in was very easy. The only downside to the stay and it's a minor one the room did not have a dresser. When I am at a hotel for 3 to 4 days I find it very easy to put my clothes in the drawers and not have to take them out of the luggage everyday
Stayed 4 nights in Jul 2023

8/10 Good

Concepcion

Stayed 1 night in Jul 2023

10/10 Excellent

Jenniffer, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023

10/10 Excellent

Dorothea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Jun 2023

10/10 Excellent

Bernetta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Second stay. Perfect for our travel needs.
Stayed 1 night in Jun 2023
Response from Deanna on Jul 3, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Natchitoches. As a Choice Privileges member, you are truly valued. Your feedback about Comfort Suites Natchitoches is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Deanna on Jul 3, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Natchitoches. As a Choice Privileges member, you are truly valued. Your feedback about Comfort Suites Natchitoches is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

2/10 Terrible

Jedydyah

Business traveller
Disliked: Staff & service
The staff is not helpful
Stayed 4 nights in Jun 2023
Response from Deanna on Jun 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Natchitoches. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the hotel staff at Comfort Suites Natchitoches. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

10/10 Excellent

Gary, Woodbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent
Stayed 3 nights in Jun 2023
Response from Deanna on Jun 27, 2023
Thank you for the positive review on Comfort Suites and thanks for rating the hotel 5 out of 5. Hope to see you again!!