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Reviews of Harborside Resort at Atlantis

4 out of 5
Harborside Resort at Atlantis
Paradise Beach Drive, Paradise Island, New Providence

Reviews

8.4

Very good

Rating 10 - Excellent. 149 out of 316 reviews" "
Rating 8 - Good. 108 out of 316 reviews" "
Rating 6 - Okay. 36 out of 316 reviews" "
Rating 4 - Poor. 13 out of 316 reviews" "
Rating 2 - Terrible. 10 out of 316 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lynette

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Wish I had more time to spend there
Stayed 2 nights in Mar 2024
Response from The Atlantis Team on Mar 17, 2024
Dear Lynette,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

8/10 Good

Joshua

Stayed 4 nights in Feb 2024

10/10 Excellent

ROGER STEPHAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room accomodations were exactly as needed with kitchen, living room with couch-bed, bed room, patio, and large tub, shower and private toilet area. The pool is large and warmer than all other pools sampled in the Atlantis complex. Shuttle bus were frequent and easily accessible.
Stayed 7 nights in Feb 2024

10/10 Excellent

Dandilene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. Walking distance to Atlantis Had a great stay
Stayed 3 nights in Feb 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should have a few things more that other Atlantis properties has.
Stayed 3 nights in Feb 2024
Response from The Atlantis Team on Mar 17, 2024
Dear Jennifer,Thank you for staying with us at the Reef, it was a pleasure to have you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns and gaps. Thank you again and we hope to have the honor of welcoming you back again.

10/10 Excellent

CHad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was amazing. So clean and beautiful
Stayed 4 nights in Jan 2024
Response from The Atlantis Team on Mar 17, 2024
Dear Chad,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again

8/10 Good

Dane, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was clean and quiet environment great staff rooms was spacious and kept clean daily.
Stayed 7 nights in Jan 2024
Response from The Atlantis Team on Mar 17, 2024
Dear Dane,Thank you so much for staying with us at Reef and for this great feedback and rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again.

8/10 Good

Angela Marie De

Stayed 4 nights in Jan 2024

10/10 Excellent

Abolade

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 4 nights in Jan 2024
Response from The Atlantis Team on Mar 17, 2024
Dear Abolade,Thank you so much for staying with us at the Atlantis and for this great rating. We are happy to see that you had an amazing experience and can't wait to welcome you back to paradise again soon.

8/10 Good

Ron

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from The Atlantis Team on Mar 17, 2024
Dear Ron,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

8/10 Good

Robert

Travelled with family and small children
Liked: Amenities, property conditions & facilities
It was set up for fun and a good time
Stayed 3 nights in Jan 2024

10/10 Excellent

Tracie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We have stayed several times at Harbordidr and it was nice to see some new furniture. Only complaint was not having room cleaned 1 day and when asked for extra blankets it took half hour to be delivered
Stayed 3 nights in Jan 2024

8/10 Good

Darrell

Travelled with family
Liked: Cleanliness, staff & service, amenities
The units are dated but quite spacious. I definitely recommend for families with teenagers/young adults. Only a short walk to all the attractions - nice getaway from the crowds.
Stayed 5 nights in Dec 2023

4/10 Poor

Julie

Travelled with family
Disliked: Property conditions & facilities
I did not like that the wifi was not included. The air conditioning did not work well. The rooms need updating. The dishwasher was full when we arrived. I thought it was too pricey for what you got.
Stayed 3 nights in Dec 2023

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the property and all the amenities that it came with. Travelling with a toddler, and having access to basic amenities such as the microwave, toaster, dishwasher, laundry service made our travelling a lot easier! Loved the resort and we will definitely come back
Stayed 3 nights in Oct 2023

10/10 Excellent

Rodney M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

2/10 Terrible

Kelly

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!
The room had multiple issues upon arrival. The door did not close properly and was a safety issue. The air conditioning did not work for the entirety of the stay. Literally stayed at 80 degrees! We were traveling with a pregnant woman and it was truly a big issue. The water in the shower did not heat up. The toilet also clogged multiple times. We asked for extra towels and blankets for the pull out on arrival, we had to follow up hours later to receive them. The worst part about this was we made the front desk aware of our room issues and they were not fixed. We were not offered another safer room with a functioning door and air conditioner. They offered us a $300 credit for the issues and that’s it. They didn’t even follow up or try to fix anything. Not to mention the slow and sometimes rude service at the pool and beach. And beach chairs that don’t function with no assistance from anyone. It is unacceptable and ridiculous that NOTHING was done to fix this awful situation. We are extremely disappointed with the stay and the reaction to the situation with the room. My plan next time is to stay at Baha Mar. Will anything be done to make it right? One thing is for sure, I will be warning everyone I know about Atlantis so they can stay somewhere better.
Stayed 2 nights in Jun 2023

8/10 Good

Antonio

Travelled with partner
Liked: Cleanliness, staff & service
Room was very spacious with great view of the harbour. However the Air conditioning unit was extremely noisy and ran almost all the time. The noisy AC was bothersome at night when trying to sleep as it was most noisy in the bedroom. All resort staff were very helpful and great!
Stayed 4 nights in May 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
very clean and safe
Stayed 3 nights in May 2023

10/10 Excellent

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

8/10 Good

Kenneth

Stayed 6 nights in Apr 2023

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel is located next to main bridge crossing to the Island, too much traffic noise, restaurants close by don’t open late maybe until 10 even on weekends. They are always full. Restaurants at the other hotels part of Atlantis have limited food choices. Buffet serves same food every day. Quality of food for the price is not reasonable. Atlantis hotels are beautiful but had a lot of water fountains and features not working. The rooms at Harborside felt somewhat like a comfort suites. We have wanted to go to Atlantis for a very long time but please stay at the Royal or Reef of you want to make it more memorable.
Stayed 4 nights in Mar 2023

6/10 Okay

Kenneth

Liked: Cleanliness, room comfort
Disliked: Staff & service
Peddlers in Paradise
We generally had a good time and were very comfortable at Harborside. The shuttle to Atlantis was very convenient, but were found everthing to be walkable as well. We were given a suite on the first floor right behind the main lobby. The suite was nice, but very dark at all times of day. We let the staff know on our first day that our water was not getting hot, and there was no improvement during our stay. Beware of persistent peddling as soon as you step off the resort property. And be very careful when dealing with transport arrangements. The price back to the airport was twice our arrival price because they called us a "nicer car" even though we didn't ask for one. One request for a detour resulted in being charged for a "tour" complete with a couple stops to his vendor buddies. They seem to all be in it together so beware.
Stayed 5 nights in Mar 2023

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, very friendly and more than willing to help.
Stayed 5 nights in Mar 2023

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2023

10/10 Excellent

Mark, Garden City

Stayed 6 nights in Feb 2023

8/10 Good

Tyler Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

6/10 Okay

Heather

Travelled with partner
Liked: Cleanliness, staff & service
After checking in our room didn’t not have hot water. And went to the desk twice to get hot water finally in room. Once to let them know and second time to let them know we still didn’t have hot water. Last stay there were concerts and comedy shows you could attend but nothing really was available after 5pm except for dinner, movie, or casino kind of got bored.
Stayed 6 nights in Feb 2023

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful villa, great amenities and loved the location
Stayed 4 nights in Feb 2023

10/10 Excellent

Theidra, Ft Lauderdale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly staff, quiet, convenient location and spacious, comfortable villa with a modern full kitchen.
Stayed 4 nights in Jan 2023

8/10 Good

Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Fabulous amenities. Stunning location. Bathroom in need of repair. Black mold in the shower loose tiles. Leaky faucet. For the amount they charge those things should not ever happen. Also Internet should be complementary. Not $25 a day. Limited transportation on property for mobility, limited individuals.

8/10 Good

laurent

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The size of the room was amazing and very comfortable. We where out of hot water for 2 days!!

8/10 Good

Peter

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Great location. Atlantis hotels are in need of a facelift internally. Many rooms and public washrooms need fixing and facelift.

10/10 Excellent

Isabel

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice lowkey resort in Atlantis
Nice, tranquil and low key resort in Atlantis. Spacious, comfortable premium 1bedroom room, with a nice balcony. Close to the Marina and Marina village, which can be a nice stroll. Shuttles take you everywhere in Atlantis. next time I would take dishwasher pods -since only 2 left-, sponge, water (water station tastes horrible) and salt, pepper, oil and whatever you need to cook.
Stayed 2 nights in Jan 2023

10/10 Excellent

Lori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in an excellent location! Cannot wait to return!
Response from The Atlantis Team on Jan 16, 2023
Dear Lori,It was a pleasure to have you stay with us and for this great review. We are so happy that you had a great experience and can't wait to welcome you back to paradise again soon.

6/10 Okay

Robert

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
walkable, staff not very accommodating to help with changes, room was not very clean or well maintained.
Stayed 4 nights in Dec 2022

10/10 Excellent

Autumn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet and peaceful. A pleasant break from the hustle and bustle of the rest of the resort. It was pretty and homey. Easy access to the rest of the Atlantis resort and the ferrys either by walking or shuttle.
Stayed 7 nights in Nov 2022
Response from The Atlantis Team on Jan 16, 2023
Dear Autumn, We appreciate your wonderful review. We are glad you enjoyed the property and that you had a great experience. We truly hope that we will have the honor to welcome you back!

2/10 Terrible

Bethany

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We’ve been coming to Harborside for 20 years and unfortunately will not return. The bellman Raymond and the manager Blanche truly ruined our experience. The property is still beautiful but the customer service has unfortunately fell below any standards I’ve known Harborside to have. Raymond threatened me, yelled at me and proceeded to taunt me and walk in circles around me in a threatening manner. When I asked to speak to his manager she couldn’t even manage to crack a smile, apologize or have any sign of remorse at the very least for his behavior. She instead glared at me as I explained what occured and her response was “well there’s two side to every story.” Basically calling me a liar. It’s beyond sad to see such lack of hospitality displayed. I will never come back simply from fear of running into such a aggressive hostile employee that his manager will allow to behave in that way. So sad!

6/10 Okay

Yvonne

Travelled with family and small children
Liked: Property conditions & facilities
Very over priced / mediocre food. Key card commonly not working ( only form of payment). Staff not very helpful. Very ‘shrug shoulder attitude’
Stayed 4 nights in Sep 2022
Response from The Atlantis Team on Oct 5, 2022
Dear Yvonne, Thank you for staying at Harborside Resort - Atlantis. We are disappointed to hear about your overall experience and extend apologies to you. We want all of our guests to have an amazing stay. All of your feedback will be shared with our team as it also highlights opportunities for us to improve.Thank-you once again

10/10 Excellent

Darryl Tyler

Stayed 4 nights in Aug 2022

10/10 Excellent

Jean

Stayed 2 nights in Aug 2022
Response from The Atlantis Team on Aug 15, 2022
Dear Jean, Thank you so much for staying with us at the Harborside Resort at Atlantis and for this great rating, we hope to welcome you back to paradise again very soon!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022
Response from The Atlantis Team on Aug 14, 2022
Dear Matthew, Thank you so much for staying with us at the Harborside Resort - Atlantis and for this great rating

8/10 Good

Eduardo, Boynton beach

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spacious and super clean. Pool was big and peaceful. Easy to walk to everything at Atlantis or you can take shuttle. Staff at front desk were great. Only problem i had was at restaurant. Server never came to the table and food took forever.
Stayed 2 nights in Aug 2022
Response from The Atlantis Team on Aug 12, 2022
Dear Eduardo, Thank you for vacationing with us at The Harborside Resort at Atlantis. We are happy to hear that you enjoyed your time with us. All of your feedback will be shared with our team as it gives us an opportunity to grow and improve. Thank you again and we can't wait to have you return to paradise!

8/10 Good

Elizabeth I

Travelled with family
Liked: Cleanliness, staff & service
The property overall was nice but my first room, not so much. First, they kept giving me a key to a wrong room. When they finally came with the master key, a woman was on the other side of the door. We realize they had the wrong room # for that key. We finally get into the room and discover there's no hot water. I ask 4 times for someone to come and fix it. Eventually, I had to ask for another room which I got and that room was nice...Nice views. Love it
Stayed 4 nights in Jun 2022
Response from The Atlantis Team on Jun 30, 2022
Dear Elizabeth, Thank you for staying with us at Harborside Resort at the Atlantis. We are disappointed to hear about this experience. We pride ourselves on delivering an amazing vacation experience in all areas and will take your feedback into review. We sincerely apologize for this experience

10/10 Excellent

Michael

Stayed 10 nights in Jun 2022

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the affordability and the location of the property. The room was big enough for 4 adults and loved the kitchen and was washing machine amenities.
Stayed 7 nights in Jun 2022
Response from The Atlantis Team on Jun 22, 2022
Dear Joseph, Thank-you for your stay at the Harborside Resort at Atlantis. We are happy to see that you had a five star experience and can't wait to welcome you back to paradise soon

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything I hoped for!
Everything I had hoped for…perfection!
Stayed 6 nights in Apr 2022
Response from The Atlantis Team on Jun 13, 2022
Dear Julie, Thank you for staying with us at the Harborside Resort at the Atlantis. We are happy to see that you had a five star experience and that it was everything you had hoped for. We can't wait to welcome you back to paradise soon

10/10 Excellent

Elizabeth Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my stay at the Atlantis Harborside resort!
Stayed 4 nights in Jun 2022
Response from The Atlantis Team on Jun 12, 2022
Dear Elizabeth, Thank you so much for staying with us at the Harborside Resort at Atlantis and for this great review. We are so happy that you enjoyed your vacation with us and we hope to welcome you back to paradise again very soon!

10/10 Excellent

Rosario

Stayed 3 nights in May 2022