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Reviews of The Inn at Opryland, A Gaylord Hotel

3 out of 5
The Inn at Opryland, A Gaylord Hotel
2401 Music Valley Dr, Nashville, TN

Reviews

7.8

Good

Rating 10 - Excellent. 344 out of 1001 reviews" "
Rating 8 - Good. 332 out of 1001 reviews" "
Rating 6 - Okay. 182 out of 1001 reviews" "
Rating 4 - Poor. 86 out of 1001 reviews" "
Rating 2 - Terrible. 57 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service
This place is ok, but too expensive for what is offered. No complimentary breakfast, an indoor pool thay makes the entire building smell like chlorine, a sad restaurant, and almost $400/night for a room with hard beds and a clogged toilet upon arrival.
Stayed 1 night in Apr 2024

6/10 Okay

Jane, Memphis

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Restaurant was not open for breakfast and the only option was a cafe near the pool that only had one option of warm breakfast food. My room was on the outside of the building so it was noisy, exposed and inconvenient to get to from inside the building. Overall, a very expensive hotel for the services offered.
Stayed 2 nights in Apr 2024

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Our stay was enjoyable. However, we had an emergency and had to get home and asked for to check out with a refund a day early and our request was denied. Disappointed they wouldn’t refund us one night due to an emergency.
Stayed 3 nights in Apr 2024

10/10 Excellent

Juliana

Stayed 1 night in Mar 2024

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Guest Relations Manager on Mar 28, 2024
Thank you for taking the time to review your stay. We hope to welcome you back soon.

6/10 Okay

Josie

Stayed 1 night in Mar 2024
Response from Hotel Guest Relations Manager on Mar 20, 2024
Hi Josie,Thank you for taking the time to review our property. Please let us know if there is something we could have done to improve your stay with us.

8/10 Good

DONALD

Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Hotel Guest Relations Manager on Mar 16, 2024
Hi Kimberly - Thanks for the great review! We hope you come and stay with us again soon.

10/10 Excellent

Jehanny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Guest Relations Manager on Mar 4, 2024
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. Room was clean and recently renovated. Front desk was helpful and pleasant.
Response from Hotel Guest Relations Manager on Feb 26, 2024
Thank you for the kind words. We appreciate the opportunity to host you and your guests and hope to see you again soon!

6/10 Okay

James

Travelled with family
Ok
Stayed 1 night in Feb 2024
Response from Hotel Guest Relations Manager on Feb 26, 2024
We sincerely appreciate the time you took to comment on your recent stay. Please let us know if there was something we could have done to improve your stay with us. We hope to have the pleasure to welcome you back again.

6/10 Okay

Carol

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hot tub did not work. The bolt for the pool ladder was lying next to the pool and the step was hanging in the water. No markers indicating a broken step. Room door didn't close tightly
Stayed 2 nights in Feb 2024
Response from Hotel Guest Relations Manager on Feb 20, 2024
Thank you for taking the time to review your stay. We apologize for the issues you experienced while trying to enjoy the pool, these have been corrected. We appreciate your feedback as we strive to guarantee each guest has a flawless stay.

10/10 Excellent

Kelly

Travelled with partner
Liked: Amenities
Great and clean hotel and lots of walkable restaurants. The shuttle to Opry Mills was so convenient every 20 minutes. Got to hit mall, wax museum, recording booths, aquarium restaurant, grand ole Opry, and food great everywhere we went! Pool was empty and closed th wine time we did want to use it (615pm)… said hours were 9-9. I cannot express how clean the hotel was and our room was newly updated and spotless. Only suggestion would be to get rid of toilet door and open up the area with a door entering the sink/vanity area instead. The shower/toilet door was so difficult to get in and out of And to close door. Also huge fall risk with that tigh space when stepping out of tub.
Stayed 3 nights in Feb 2024
Response from Hotel Guest Relations Manager on Feb 17, 2024
Hi Kelly, Thank you for your kind words! We know you have many options when booking your accommodations in Nashville, which is why we sincerely appreciate you choosing The Inn at Opryland. We’re thrilled our shuttle service was able to get you to and from all of the different attractions you visited while you were here! We look forward to welcoming you back!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Guest Relations Manager on Feb 15, 2024
We are delighted you enjoyed your stay with us and thank you for the positive feedback. We look forward to seeing you again soon!

6/10 Okay

Tom

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
They could have easily put us in the inside rooms but didn't. When I got to my room, it literally had no power. When I tried to call the front desk, I only got the automated attendant and there was no option for a live operator. The automated attendant never could understand me. I had to walk A LONG way toting all my luggage to go back to the front desk and request a room with electricity. It was also very noisy.
Stayed 1 night in Jan 2024
Response from Hotel Guest Relations Manager on Jan 11, 2024
We appreciate your feedback and thank you for selecting The Inn at Opryland. We apologize about your experience here at the Inn. Our leadership team uses guest feedback like yours to address areas of concern and take corrective measures in order to improve our guests’ experience. Thank you again for being our guest.

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Inn and Opry Review
The hvac was not working. No hair dryer in the room
Stayed 1 night in Jan 2024
Response from Hotel Guest Relations Manager on Jan 9, 2024
We sincerely appreciate the time you took to comment on your recent stay. We strive to ensure each customer has a flawless guest experience and we’re very sorry we did not provide this for you. Thank you for your feedback which allows us to continually improve.

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Guest Relations Manager on Jan 9, 2024
We are delighted you enjoyed your stay with us. We look forward to seeing you again soon!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel Guest Relations Manager on Jan 4, 2024
Thank you for taking the time to review your stay with us. We hope to see you again soon.

2/10 Terrible

Ihab

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Guest Relations Manager on Jan 4, 2024
Thank you for taking the time to review your stay with us. Please let us know if there was something we could have done to improve your stay with us.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Christmas Vacation!
Wonderful and friendly staff!! Great shuttle bus to Gaylord Opryland Hotel and Opry Mills Mall!
Stayed 1 night in Dec 2023
Response from Hotel Guest Relations Manager on Dec 26, 2023
We are so pleased that you had such an enjoyable visit with us. Thank you for sharing your positive experience! We hope to have the pleasure to welcome you back soon.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay with the family.
Great stay, very accommodating and the staff was very nice.
Stayed 1 night in Dec 2023
Response from Hotel Guest Relations Manager on Dec 26, 2023
Thank you for the kind words; we are so pleased that you had such a wonderful stay with us. Please come back and see us again soon!

10/10 Excellent

Sheryl

Stayed 1 night in Dec 2023
Response from Hotel Guest Relations Manager on Jan 20, 2024
Hi Sheryl,Thanks for the great review! We hope you liked our newly renovated guest rooms and that you come back to visit soon.

10/10 Excellent

Tracey

Stayed 1 night in Dec 2023
Response from Hotel Guest Relations Manager on Jan 11, 2024
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Guest Relations Manager on Dec 11, 2023
Thank you very much for taking time from your busy schedule to write a review of our property. We are very pleased that you enjoyed your stay at the Inn at Opryland. We hope to welcome you back in the near future!

6/10 Okay

Benjamin

Travelled with family and small children
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Hotel Guest Relations Manager on Dec 11, 2023
Hi Benjamin,Thank you for taking the time to review your stay. Please let us know if there is something we could have done to improve your stay with us.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 4 nights in Dec 2023
Response from Hotel Guest Relations Manager on Dec 9, 2023
Hi Diana,Thank you very much for taking time from your busy schedule to write a review of our property. We are very pleased that you enjoyed your stay at the Inn at Opryland. We hope to welcome you back in the near future!

4/10 Poor

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I was on the ground floor outside. Did not like the location. It was noisy. Hotel room was nice & clean
Stayed 1 night in Dec 2023
Response from Hotel Guest Relations Manager on Dec 9, 2023
Thank you for taking the time to review your recent stay. We apologize for the noise you experienced in your room. We delight in being able to offer our guests varying room types, depending on their preferences. Our Front Desk agents are empowered to offer room change options for guests, when available. Thank you again for your comments. We hope to welcome you back soon.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun times in Nashville.
The Interior Remodel was excellent and Exterior surprisingly nice for age of Property...great location...only negative is Bar/Restaurant needs some work.
Stayed 2 nights in Dec 2023
Response from Hotel Guest Relations Manager on Dec 5, 2023
We are delighted you enjoyed your stay with us and thank you for the feedback. We are sorry that our dining option did not meet live up to your expectations. We hope to welcome you back during your next trip to Nashville!

8/10 Good

Jennifer

Bathroom is very small, hard to even shut the door with an average size person in the toilet/shower area. Otherwise everything else was very nice
Stayed 1 night in Dec 2023
Response from Hotel Guest Relations Manager on Dec 5, 2023
Hi Jennifer,Thank you for taking the time to review your stay with us. We hope we have the pleasure to welcome you back soon.

10/10 Excellent

darla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Guest Relations Manager on Dec 5, 2023
Hi Darla,Thank you for the great review. We hope to see you again soon!

2/10 Terrible

Michael

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The first room I got was outdated so I paid to upgrade. The next room I got the air conditioner didn’t work and there was no hot water in the shower. I talked to the front desk and they fixed the air conditioner but they did not fix the hot water. I went to the desk 4 different times in 3 days to try and get them to fix it but they never did. We took cold showers the whole time we stayed. I do not recommend this hotel!
Stayed 2 nights in Dec 2023
Response from Hotel Guest Relations Manager on Dec 5, 2023
Thank you for taking the time to comment on your recent stay here at The Inn at Opryland. The room conditions you have described are certainly not our standard and we apologize for this. Your feedback is not taken lightly and has been passed along to our management team. We hope that you will consider The Inn at Opryland during your return to the Nashville area, as we look forward to providing you with an experience more in-line with our aim at flawless.

10/10 Excellent

Dianne, Bonne Bay Pond

Liked: Cleanliness, amenities, property conditions & facilities
A great place to stay
Stayed 9 nights in Nov 2023
Response from Hotel Guest Relations Manager on Nov 29, 2023
Thank you for the kind words. We appreciate the opportunity to host you and and hope to see you again soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Guest Relations Manager on Nov 29, 2023
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!

6/10 Okay

Sherry

Response from Hotel Guest Relations Manager on Nov 29, 2023
Thank you for taking the time to review your stay. Please let us know if there is something we could have done to make it more enjoyable.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. was able to check in as soon as we got there. room very clean
Stayed 1 night in Nov 2023
Response from Hotel Guest Relations Manager on Nov 22, 2023
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, renovated, comfortable
Stayed 2 nights in Nov 2023
Response from Hotel Guest Relations Manager on Nov 18, 2023
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!

10/10 Excellent

Rex

Travelled with partner
This place was very nice and clean and staff was awesome. Location was very good.
Stayed 2 nights in Nov 2023
Response from Hotel Guest Relations Manager on Nov 18, 2023
We are so pleased that you had such an enjoyable visit with us. Thank you for sharing your positive experience! We hope to have the pleasure to welcome you back soon.

10/10 Excellent

Laura

Stayed 1 night in Nov 2023
Response from Hotel Guest Relations Manager on Dec 4, 2023
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!

10/10 Excellent

Pam

Stayed 1 night in Oct 2023
Response from Hotel Guest Relations Manager on Nov 21, 2023
We are delighted you enjoyed your stay with us and thank you for the positive feedback. We hope to see you again soon!

8/10 Good

kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and nice front staff at desk. Other staff members didn't know english so communication was terrible!
Stayed 7 nights in Oct 2023
Response from Hotel Guest Relations Manager on Oct 30, 2023
Thank you for taking the time to provide feedback on your recent stay at The Inn at Opryland. We apologize if you had an issue communicating with a staff member, the diversity of our workforce is what makes us successful and it is how we connect with people through their travels. We hope that you will consider The Inn at Opryland upon your return to the Nashville area.

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One issue that we had was we had requested the afternoon before checkout to reserve the shuttle bus to the airport for 6:15 am for out 8:40 flight. When we went downstairs to check out the front desk didn't inform us that there was no shuttle, that the person who drove the shuttle had called in sick that day. The front desk clerk should have told u about that when we were checking out, but he didn't. He did call a cab and told us the situation, only after we had been waiting for the shuttel. It would have been nice for him to let us know that when we checked out, not after we waited for the shuttle and checked back with him?
Stayed 4 nights in Oct 2023
Response from Hotel Guest Relations Manger. on Oct 30, 2023
Thank you for taking the time to provide feedback on your recent stay at The Inn at Opryland. We apologize for the miscommunication with the shuttle to the airport. Again, thank you for your feedback which allows us to continually improve.

4/10 Poor

Jesse

Business traveller
Night manager, Star, rude and not helpful.
Bathrooms are very small. Daytime front desk staff was helpful and nice. Evening front desk staff and managers unhelpful and rude.
Stayed 3 nights in Oct 2023
Response from Hotel Guest Relations Manager on Oct 23, 2023
Jesse, thank you for sharing feedback from your recent stay. Please accept our apologies for the service you experienced. At the Inn at Opryland, we pride ourselves on being a hotel dedicated to flawless customer service, and it's clear we did not provide this for you. Our leadership team uses guest feedback like yours to address areas of concern and take corrective measures in order to improve our guests' experience. We hope to have the opportunity to welcome you back and provide you with our signature flawless service.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved bus to Grand Old Opera
Stayed 3 nights in Oct 2023
Response from Hotel Guest Relations Manager on Oct 17, 2023
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!

8/10 Good

Junior

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location was great, Backstage grill was awesome, parking was convenient, price was not bad. Property could use a little TLC and they need to pay a little closer attention to detail
Stayed 2 nights in Oct 2023
Response from Hotel Guest Relations Manager on Oct 17, 2023
We are so pleased that you had such an enjoyable visit with us. Thank you for sharing your positive experience! We hope to have the pleasure to welcome you back soon.

6/10 Okay

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Don’t expect Marriott perfection when you stay her
Expected more from a Marriott property. Extremely dated. Could not turn around in bathroom it was so small. Paper thin walls-you could here every footstep when someone walked past our room. We had an interior room next to the construction on the third floor. For what I paid, I expected a much nicer property. Will not stay here again.
Stayed 1 night in Oct 2023
Response from Hotel Guest Relations Manager on Oct 17, 2023
Thank you for taking the time to review your recent stay. We are deeply disappointed to hear that you were not satisfied with your experience. We accept the challenge of changing your impression of our hotel and hope that you will consider the Inn at Opryland upon your return to the Nashville area.

6/10 Okay

Tim

Inside looked dark and dirty feeling
Stayed 2 nights in Oct 2023
Response from Hotel Guest Relations Manager on Oct 14, 2023
We sincerely appreciate your feedback. Our staff works diligently to ensure a high-level of cleanliness in our hotel, guest rooms and hotel grounds. We value your feedback as we strive to guarantee each guest has a flawless stay.

10/10 Excellent

Madeline

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Guest Relations Manager on Oct 14, 2023
Hi Madeline.Thank you for staying at the Inn at Opryland and for the great review. We are delighted that you enjoyed your stay with us and are looking forward to seeing you again soon!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Inn. Would recommend to anyone who wants to visit Nashville. It is a ways away from the night scene downtown but Ubers are available always.
Stayed 4 nights in Oct 2023
Response from Hotel Guest Relations Manager on Oct 10, 2023
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!

6/10 Okay

Jack

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Staff was great. Rooms are old and out dated. Bathrooms were very, Very small. Not up to Marriott standards
Stayed 3 nights in Oct 2023
Response from Hotel Guest Relations Manager on Oct 10, 2023
Thank you for taking the time to review your recent stay. We are deeply disappointed to hear that you were not satisfied with your room. We accept the challenge of changing your impression of our hotel and hope that you will consider the Inn at Opryland upon your return to the Nashville area.

10/10 Excellent

Jeremy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the express way and across the street from multiple attractions and activities
Stayed 3 nights in Sep 2023
Response from Hotel Guest Relations Manager on Oct 2, 2023
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!