Note fondée sur 1 132 évaluations vérifiées
3,2 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,0 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 21 sept. 2023
The hotel needs a bit of love .
Commentaires de Gestion de l’hôtel
22 sept. 2023 par Customer Service, Gestion de l’hôtel
Line, thank you for your feedback. It's valuable for us to understand areas where guests see room for improvement. Rest assured, we continuously strive to enhance our property to provide an exceptional stay for our guests. We hope to welcome you again in the future.
par un voyageur vérifié
Publié le 20 oct. 2022
par un voyageur vérifié
Publié le 3 mai 2024
Good location, and free shuttle is great and overall pretty timely. Room was nice.
par un voyageur vérifié
Publié le 29 avr. 2024
Surprise service charge.
Commentaires de Gestion de l’hôtel
1 mai 2024 par Customer Service, Gestion de l’hôtel
Terrance, we appreciate your feedback. We understand that unexpected service charges can be a concern and we aim to maintain transparency around any additional costs. We're here to assist and provide clarity where possible.
par un voyageur vérifié
Publié le 29 avr. 2024
Commentaires de Gestion de l’hôtel
1 mai 2024 par Customer Service, Gestion de l’hôtel
Garry, thank you for choosing to stay at the Millennium Maxwell House Hotel Nashville and for rating us! We hope that your visit to Nashville was a memorable one and that our hotel added value to your overall experience. We welcome any further feedback you may have, and look forward to possibly hosting you again in the future.
par un voyageur vérifié de Fort Worth
Publié le 25 avr. 2024
The hotel was very dirty. The staff was excellent
Commentaires de Gestion de l’hôtel
27 avr. 2024 par Customer Service, Gestion de l’hôtel
Eva, we understand your stay did not meet expectations pertaining to cleanliness, and we take your feedback seriously. It's encouraging to hear that our team members were excellent. We'll address the cleanliness issue, ensuring that our guests experience a comfortable stay in future. We hope you might choose to stay with us again to experience our improvements.
par un voyageur vérifié
Publié le 22 avr. 2024
Unfortunately, last evening and air conditioner in the facility caught on fire and the building was evacuated and we had multiple emergency equipment here. We were out of the facility for over two hours. After re-entering the Hotel, we were reassigned a different room because of water problems in the area we had checked in initially. I know they didn’t plan to have an air conditioner go bad but it was a pretty big inconvenience.
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Customer Service, Gestion de l’hôtel
Keith, it's regrettable to hear about your recent experience with the unexpected incident involving the air conditioning system. We understand the inconvenience you faced during this situation and the unexpected change to your accommodation arrangements. Please be assured that safety is our topmost priority and incidents of this nature are very rare. We appreciate your understanding in this matter as we navigated it. We certainly hope for another opportunity to serve you better in the future.
par un voyageur vérifié
Publié le 21 avr. 2024
Cockroaches in our room.
Requested new room which was filled with smoke.
Midnight to 4am there were drunken idiots screaming, fighting and beating on doors. Called front desk and they said they can't do anything about them.
Will not be returning.
par un voyageur vérifié
Publié le 21 avr. 2024
I like the location, which is close to Nashville without be right downtown where traffic is horrendous. They have a shuttle bus that leaves every 30 minutes or so. My room had a beautiful view of the city, except the windows are dirty so that kind of subtracted from the view. Bed was extremely comfortable and room amenities are adequate.
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Customer Service, Gestion de l’hôtel
Gerald, the Millennium Maxwell House Hotel Nashville is indeed renowned for its convenient location and regular shuttle service. We're thrilled you found our beds cozy and our facility well-equipped for your needs. However, your note on the window cleanliness is acknowledged. Rest assured, our team members constantly strive for excellence and your feedback is essential to our improvement. Thank you for this review, and we hope to make your future visits even more enjoyable.
par un voyageur vérifié
Publié le 17 avr. 2024
Had to change rooms before bedtime; bathtub gurgled up lots of ick and I didn’t even use the shower. First room’s phone was also totally disconnected; Had to use my cell phone to call the front desk re: the bathtub ick. Second assigned room was very nice.
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Customer Service, Gestion de l’hôtel
Ruth, we appreciate your insights regarding your stay at the Millennium Maxwell House Hotel Nashville. It's regrettable you faced certain inconveniences initially. Nevertheless, we're relieved the alternative accommodation met your expectations. The information provided will certainly guide us in enhancing our guest's experiences. We hope for another opportunity to provide a smoother stay in the future.
