Exterior

Reviews of Hyatt Place Nashville Airport

3 out of 5
Hyatt Place Nashville Airport
721 Royal Pkwy, Nashville, TN

Reviews

8.0

Very good

Rating 10 - Excellent. 486 out of 1023 reviews" "
Rating 8 - Good. 221 out of 1023 reviews" "
Rating 6 - Okay. 146 out of 1023 reviews" "
Rating 4 - Poor. 90 out of 1023 reviews" "
Rating 2 - Terrible. 80 out of 1023 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bo

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean room.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super nice! Will stay here again!
Stayed 1 night in Mar 2024

8/10 Good

dawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay, will be back
Stayed 2 nights in Jan 2024

4/10 Poor

Jasmine

Travelled with family
Disliked: Amenities, property conditions & facilities
The elevator made a terrible noise every time you got in or out of it. It was very slow.
Stayed 1 night in Mar 2024

6/10 Okay

Rachel

Travelled with family
Liked: Staff & service, property conditions & facilities
Good for an overnight stay. Friendly staff. Easy on/off to highway. Got there late and staff was very accommodating. Also great continental breakfast!
Stayed 1 night in Mar 2024

10/10 Excellent

Leona

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was nice and so helpful. Everything was clean and well stocked
Stayed 2 nights in Jan 2024

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No hot water. Called front desk. No one came. Checked out and told front desk about no hot water. Zero reaction. Acted like it was no big deal

6/10 Okay

Drequan

Some of the channels did not have sound and there were no outlets near the bed
Stayed 2 nights in Jan 2024

6/10 Okay

John, West Warwick

Stayed 1 night in Jan 2024

8/10 Good

Christine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Caroline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Jan 2024

4/10 Poor

Roberto

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Dec 2023

6/10 Okay

Shanice

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The guys that work first was not nice at all and third shift front desk was a very rude every time we parked outside he would meet us outside and ask us if we stay there like if we was lien about it and me and my friend was there for two days. He did this every time the woman that worked the second shift front desk was very sweet. I’m a very accommodating And didn’t give us any trouble but other than that the hotel is very nice clean
Stayed 2 nights in Dec 2023

6/10 Okay

Brian

Travelled with group
Liked: Staff & service, property conditions & facilities
The staff was great and friendly. The property does seem a bit rundown, but overall it was clean. Shower was always hot and refreshing.
Stayed 3 nights in Dec 2023

2/10 Terrible

Misti

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

David

Stayed 1 night in Dec 2023

2/10 Terrible

Scotty, Dunlap

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived to check in a 2 double bed, which is what I reserved for 3 people. He told me that others decided to extend their stay, so they only had a King for 3 people. I said no, refund my money, which he wouldn’t. Then after getting mad, the manager found a 2 double room The couch pulled out but pee stains were on mattress. Bathtub would drain, no body wash in container in shower. It was pretty bad! Never again.

2/10 Terrible

Kevin

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I understand having a pet friendly hotel as I do have pets at home. However, there should be designated areas or floors for pets. There was animal urine all down the hall on the 3rd floor and the tooms smelled like a pet store. It appeared they were aware of it because they did appear to attempt to cover the smell with a very strong scent. The room I was in had white bed sheets with women’s make up all over it-lipstick, concealer and bronzer were covering the sheets. It was an overall awful experience. The lobby appeared to be clean. Attempted a drink at the bar to remove ourselves from the stench in the rooms and the beer was very skunky. I would not stay here again nor would I recommend anyone else waste their time here.
Stayed 1 night in Dec 2023

2/10 Terrible

Daniel

Travelled with family
Disliked: Property conditions & facilities
Horrible stay
We got in late on Christmas Day and came into a room where the bathroom was flooded and the shower was filthy. The bed comforter was stained and disgusting. On the two night stay my family an I had to take cold showers because there was no hot water.
Stayed 2 nights in Dec 2023

10/10 Excellent

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, staff very friendly, clean
Stayed 5 nights in Dec 2023

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and the gentleman was very nice to our tired family coming in. Everything was clean and smelled nice!
Stayed 1 night in Dec 2023

2/10 Terrible

Brandon

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Rooms was not clean had poop on side of toilet. Will not stay there again. Was bad enough that my family slept in their clothes.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Dec 2023

10/10 Excellent

Caleb

Liked: Staff & service
Average. The shower was dripping when we checked into the room and dripped all night. The sheets had stains on them. I was not comfortable
Stayed 1 night in Dec 2023

10/10 Excellent

Joy

Stayed 1 night in Dec 2023

2/10 Terrible

Priscilla

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The check in process was great, service was very good but when we made it to the room, expectations were not met. The bathroom was dirty, someone used the bathroom and didn’t even flush, dirty toilets, light switches and all hand held areas were dissatisfying. I felt like I was in a very low budget hotel. The reception service was nice as they moved us to another room immediately, but sadly the other room too was not thoroughly clean, there is visual water leak, damaged water spots on wall, bathroom ton was stained or dirty can’t tell. Overall, a dissatisfied experience.
Stayed 1 night in Dec 2023

6/10 Okay

ALBERT, Ooltewah

Travelled with family
Disliked: Amenities
just ok
Stayed 2 nights in Dec 2023

2/10 Terrible

Ruby jo, Huntley

Disliked: Property conditions & facilities
Property is very old. Shower/tub not draining, despite of complaints, the issue was never resolved. Stayed for 2 nights. Breakfast is good.
Stayed 2 nights in Dec 2023

6/10 Okay

Charles

Stayed 1 night in Nov 2023

8/10 Good

Billy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The area around the property seemed a little sketchy. One of the elevators was in poor condition.
Stayed 3 nights in Nov 2023

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nate

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Dec 2023

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Bar closed early and that was a reason I decided to stay there.
Stayed 1 night in Nov 2023

10/10 Excellent

Omar, Riverbank

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023

4/10 Poor

norma

Stayed 1 night in Nov 2023

6/10 Okay

Sheila

Travelled with partner
Though the carpet was a dark color, I see that it was not vacuumed upon arrival. Our room was next to the elevator so we could hear the elevator door all night long. When we called for airport transfer, the receptionist said a driver was in the way. Waited for 30 min & the driver told us he just got the call a few min ago.
Stayed 4 nights in Nov 2023

2/10 Terrible

Amir Pasha, Peoria

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not clean and all the towels was dirty.
Stayed 1 night in Nov 2023

6/10 Okay

gary

Liked: Cleanliness, property conditions & facilities
Slow check in due to customer issue that took about 20 minutes to resolve
Stayed 1 night in Nov 2023

10/10 Excellent

Marlin

Liked: Cleanliness, property conditions & facilities
Breakfast and fitness center was good enough for the premium. Probably the reason to pick this hotel. I slept well and felt refreshed with the bed and shower. I liked the thermostat heater/Ac in the room. Service outside of breakfast was okay. Area not pedestrian friendly but call for the airport shuttle. Uber to and from downtown okay priced.
Stayed 4 nights in Nov 2023

8/10 Good

Dewanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beds could have been a little bit more comfortable but overall they were good and I enjoyed my stay
Stayed 2 nights in Nov 2023

8/10 Good

miranda

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Elizabeth

Stayed 3 nights in Nov 2023

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy!
Stayed 3 nights in Oct 2023

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great. Super friendly!
Stayed 1 night in Oct 2023

8/10 Good

Teasha

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable
It was great except for the two spiders 🕷️ in my room
Stayed 1 night in Oct 2023

10/10 Excellent

Jamie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Just good
Stayed 2 nights in Oct 2023

6/10 Okay

Michael

Disliked: Cleanliness
I liked the lemon water at entrance it was delicious. Staff all very nice. Room was uncomfortably dirty I do have high standards
Stayed 2 nights in Oct 2023