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Embassy Suites by Hilton Nashville at Vanderbilt – Avis

3.5 out of 5
Embassy Suites by Hilton Nashville at Vanderbilt
1811 Broadway, Nashville, TN

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 653 avis sur 1006." "
Note de 8 – Bien, d’après 240 avis sur 1006." "
Note de 6 – Acceptable, d’après 70 avis sur 1006." "
Note de 4 – Médiocre, d’après 25 avis sur 1006." "
Note de 2 – Terrible, d’après 18 avis sur 1006." "

9,2/10

Propreté

9,2/10

Service et personnel

9,0/10

Commodités

9,0/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Nathalie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nous étions satisfaut de l'emplacement qui permettait d'aller au Centre ville en marchant , nous avons grandement apprécié la navette ainsi que le déjeuner compris. La chambre était propre. Le seul point négatif je dirais, c'était dommage qu'il n'y ait pas de piscine et le spa n'était pas très propre. Dégageait une hauteur de moisi et avait des marques de moisissures dans les coins.
Séjour de 4 nuits en avril 2023

8/10 – Bien

Chantal

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en février 2023

8/10 – Bien

Alain

Voyage en groupe
Points forts : Commodités
Bon déjeuner et happy hour
Séjour de 4 nuits en octobre 2022

8/10 – Bien

KATHRYN

Séjour de 3 nuits en mai 2024

10/10 – Excellent

Kelly

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hotel was super clean and breakfast was amazing
Séjour de 1 nuit en mai 2024

8/10 – Bien

Amanda, Ypsilanti

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was wasy to get to and surrounded by a lot of dining
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Clifford

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Our room was very clean and comfortable. The staff was friendly and the breakfast was very good. Would highly recommend
Séjour de 2 nuits en mai 2024
Assistant General Manager a répondu le 18 mai 2024
Thank you so much for your compliments! It is one of the highest compliments to receive from our guest saying they will return to stay with us! We are very happy to hear that you enjoyed your stay. Thank you for being our guest and we look forward to your next visit.

8/10 – Bien

Lucille

Voyage en famille
Points forts : Service et personnel
A dog friendly hotel, I found my room had a smell of past dogs. The staff are extremely friendly but not knowledgeable of the area to provide information. The breakfast and evening reception were fantastic and the staff made sure nothing went empty and tables were always clean. It is very close to everything without all the crowds. Overall enjoyable
Séjour de 3 nuits en mai 2024
Assistant General Manager a répondu le 18 mai 2024
We would like to thank you so much for your positive feedback regarding your stay with us. We certainly strive to provide each of our guest with an excellent experience. We are delighted that our cleanliness, breakfast, and service met your expectations! We will be sure to share your kind comments with staff members. We look forward to seeing you again and thank you for being our guest.

10/10 – Excellent

ginny

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very convenient to downtown Broadway. We walked but they supply a shuttle. The staff was very helpful
Séjour de 2 nuits en mai 2024
Assistant General Manager a répondu le 18 mai 2024
We would like to thank you so much for your positive feedback regarding your stay with us. We certainly strive to provide each of our guest with an excellent experience. We are delighted that our cleanliness, breakfast, and service met your expectations! We will be sure to share your kind comments with staff members. We look forward to seeing you again and thank you for being our guest.

10/10 – Excellent

Stacey

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel stay was great.
Séjour de 3 nuits en mai 2024
Assistant General Manager a répondu le 18 mai 2024
We love that you had such a wonderful stay Valued Guest! Your review means a lot to us and we are pleased that you enjoyed our hospitality. Please come visit with us again. Thank you for being our guest.

10/10 – Excellent

Charles

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We really like the inside courtyard, the FANTASTIC breakfast, and the manager's reception. Our room was spacious and the bed very comfortable. The shower was great except water pressure was low.
Séjour de 2 nuits en mai 2024
Assistant General Manager a répondu le 18 mai 2024
Thank you so much for your compliments! It is one of the highest compliments to receive from our guest saying they will return to stay with us! We are very happy to hear that you enjoyed your stay. Thank you for being our guest and we look forward to your next visit.

10/10 – Excellent

Rebecca

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great Room and great location!
Séjour de 2 nuits en avril 2024
Assistant General Manager a répondu le 18 mai 2024
We love that you had such a wonderful stay Valued Guest! Your review means a lot to us and we are pleased that you enjoyed our hospitality. Please come visit with us again. Thank you for being our guest.

10/10 – Excellent

Scott

Voyage de couple
Afternoon reception and breakfast were both great. Staff friendly and eager to accommodate any requests.
Séjour de 3 nuits en avril 2024
Front Desk Staff a répondu le 6 mai 2024
Thank you for taking the time out to post this review. It seems you had a delightful time. Your feedback will most definitely energize the staff. Thank you for being our guest and we look forward to seeing you again.

10/10 – Excellent

Kipp

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved this hotel from start to finish for the 4 nights we stayed there. The open layout is nice so you aren’t walking down long, dark hallways. The rooms are spacious and clean and the bed was very comfortable! The hotel is bright and the excellent customer service, huge breakfast bar, and shuttle service make it a wonderful place to stay. We come to Nashville a couple of times a year and I won’t be staying anywhere else from now on!
Séjour de 4 nuits en mai 2024
Front Desk Staff a répondu le 6 mai 2024
Thank you for taking the time out to recognize our hotel. Our team is pleased to know that you enjoyed your stay with us. Our goal is to ensure that you always have a memorable experience and we see that not only did you enjoy our hotel and its amenities but you found it to be convenient. We look forward to your next visit and thank you for being our guest.

10/10 – Excellent

Cecil

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
GREAT BREAKFAST
Séjour de 3 nuits en mai 2024
Front Desk Staff a répondu le 6 mai 2024
Thank you for taking the time out to post this review. It seems you had a delightful time. Your feedback will most definitely energize the staff. Thank you for being our guest and we look forward to seeing you again.

6/10 – Acceptable

Carlos

Voyage en famille
Points forts : Service et personnel, commodités
Rooms are pretty dark. Need better lighting. Carpets are old too so doesn't help
Séjour de 2 nuits en mai 2024
Front Desk Staff a répondu le 6 mai 2024
Thank you for your review. Your feedback is very important to us. It was our pleasure to have you as our guest and we are pleased knowing that you enjoyed so many of our amenities. We are addressing your observations to see how we can improve, thanks for sharing that. We look forward to your next visit.

10/10 – Excellent

Yvonne

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Shuttle service to downtown, breakfast and dining options. Walkable to local bars and restaurants.
Séjour de 2 nuits en avril 2024
Front Desk Staff a répondu le 6 mai 2024
Thank you for taking the time out to recognize our hotel. Our team is pleased to know that you enjoyed your stay with us. Our goal is to ensure that you always have a memorable experience and we see that not only did you enjoy our hotel and its amenities but you found it to be convenient. We look forward to your next visit and thank you for being our guest.

10/10 – Excellent

Marie, Spotsylvania

Points forts : État et installations de l’hébergement
Séjour de 2 nuits en avril 2024
Front Desk Staff a répondu le 6 mai 2024
Thank you for taking the time out to post this review. It seems you had a delightful time. Your feedback will most definitely energize the staff. Thank you for being our guest and we look forward to seeing you again.

10/10 – Excellent

Jennifer

Points forts : Propreté, commodités
The location was great. The breakfast that was complementary was great. They had friendly staff. We had a great time overall and would definitely stay there again.
Séjour de 2 nuits en avril 2024
Assistant General Manager a répondu le 6 mai 2024
Thank you for taking the time out to recognize our hotel. Our team is pleased to know that you enjoyed your stay with us. Our goal is to ensure that you always have a memorable experience and we see that not only did you enjoy our hotel and its amenities but you found it to be convenient. We look forward to your next visit and thank you for being our guest.

8/10 – Bien

Heather, springdale

Voyage de couple
Points forts : Propreté, service et personnel
Good place to stay. Hotel shuffle only to downtown. Plenty of bar.restaurants scooters around. Breakfast was delicious. A little pricey but it was worth it. Parking garage was fine. I have a 4 runner and it fit fine.
Séjour de 2 nuits en avril 2024
Front Desk Staff a répondu le 28 avr. 2024
Thank you for taking the time out to recognize our hotel. Our team is pleased to know that you enjoyed your stay with us. Our goal is to ensure that you always have a memorable experience and we see that not only did you enjoy our hotel and its amenities but you found it to be convenient. We look forward to your next visit and thank you for being our guest

10/10 – Excellent

Kelly

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved the hotel and the shuttle to Broadway Ave However, I took a walk around the area and it seemed a little sketchy. I would walk in numbers and not walk by yourself.
Séjour de 3 nuits en avril 2024
Front Desk Staff a répondu le 28 avr. 2024
Thank you for your review. Your feedback is very important to us. It was our pleasure to have you as our guest and we are pleased knowing that you enjoyed so many of our amenities. We are addressing your observations to see how we can improve, thanks for sharing that. We look forward to your next visit.

10/10 – Excellent

Colby

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Front Desk Staff a répondu le 28 avr. 2024
Thank you for taking the time out to recognize our hotel. Our team is pleased to know that you enjoyed your stay with us. Our goal is to ensure that you always have a memorable experience and we see that not only did you enjoy our hotel and its amenities but you found it to be convenient. We look forward to your next visit and thank you for being our guest

10/10 – Excellent

Shyla

Voyage de couple
Great location
Séjour de 3 nuits en avril 2024
Front Desk Staff a répondu le 28 avr. 2024
Thank you for taking the time out to recognize our hotel. We pride ourselves on our housekeeping, customer service, and spacious rooms for all our guests staying with us! We look forward to seeing you again and thank you for being our guest.

10/10 – Excellent

Tammy

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The people were very helpful
Séjour de 2 nuits en avril 2024
Front Desk Staff a répondu le 28 avr. 2024
Thank you so much for your detailed review of our hotel. We love hearing back from our guest and value your input. It is a primary way we can make adjustments to continue to improve our guest experience. We are pleased that you enjoyed your stay with us and look forward to your next visit. Thank you for being our guest.

10/10 – Excellent

Laura

Points forts : Propreté, état et installations de l’hébergement
Shuttle service is great
Séjour de 2 nuits en avril 2024
Front Desk Staff a répondu le 28 avr. 2024
Thank you Valued Guest for sharing your honest feedback. We appreciate your mention of the amenities you enjoyed and we will take your comments under consideration as we continually work to improve our guest experience. We look forward to welcoming you again and thank you for being our guest.

10/10 – Excellent

Darryl

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en avril 2024
Front Desk Staff a répondu le 28 avr. 2024
Thank you Valued Guest for sharing your honest feedback. We appreciate your mention of the amenities you enjoyed and we will take your comments under consideration as we continually work to improve our guest experience. We look forward to welcoming you again and thank you for being our guest.

10/10 – Excellent

Charles Ivan

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A very nice hotel. The free breakfast was excellent. Definitely recommend.
Séjour de 3 nuits en avril 2024
Front Desk Staff a répondu le 28 avr. 2024
Thank you Valued Guest for sharing your honest feedback. We appreciate your mention of the amenities you enjoyed and we will take your comments under consideration as we continually work to improve our guest experience. We look forward to welcoming you again and thank you for being our guest.

10/10 – Excellent

Dean

Séjour de 3 nuits en avril 2024
Assistant General Manager a répondu le 18 mai 2024
We love that you had such a wonderful stay Valued Guest! Your review means a lot to us and we are pleased that you enjoyed our hospitality. Please come visit with us again. Thank you for being our guest.

10/10 – Excellent

Edward, Lakeville

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great breakfast included, easy back and forth shuttle travel to music bars all day
Séjour de 3 nuits en février 2024
Front Desk Staff a répondu le 18 avr. 2024
Thank you for taking the time out to post this review. It seems you had a delightful time. Your feedback will most definitely energize the staff. Thank you for being our guest and we look forward to seeing you again.

6/10 – Acceptable

deanna

Voyage en groupe
Points forts : Commodités, état et installations de l’hébergement
Found a baby cockroach on my room. Other then that great hotel
Séjour de 3 nuits en avril 2024
Front Desk Staff a répondu le 18 avr. 2024
We appreciate your feedback, Valued Guest. Our team worked diligently to resolve your issues, we do apologize that we were unable to come to a resolution that was satisfactory to you. It is disappointing that we were unable to provide you with our signature 5-Star Guest Experience. Thank you for being our guest.

10/10 – Excellent

Patricia

Séjour de 5 nuits en avril 2024
Front Desk Staff a répondu le 6 mai 2024
Thank you for taking the time out to recognize our hotel. Our team is pleased to know that you enjoyed your stay with us. Our goal is to ensure that you always have a memorable experience and we see that not only did you enjoy our hotel and its amenities but you found it to be convenient. We look forward to your next visit and thank you for being our guest.

10/10 – Excellent

Roger

Séjour de 4 nuits en avril 2024
Front Desk Staff a répondu le 18 avr. 2024
We love that you had such a wonderful stay Valued Guest! Your review means a lot to us and we are pleased that you enjoyed our hospitality. Please come visit with us again. Thank you for being our guest.

10/10 – Excellent

Toni

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were friendly and helpful. The breakfasts were fantastic.
Séjour de 3 nuits en avril 2024
Front Desk Staff a répondu le 18 avr. 2024
We love that you had such a wonderful stay Valued Guest! Your review means a lot to us and we are pleased that you enjoyed our hospitality. Please come visit with us again. Thank you for being our guest.

10/10 – Excellent

Rene

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Shuttle service was excellent
Séjour de 3 nuits en avril 2024
Front Desk Staff a répondu le 18 avr. 2024
Thank you for taking the time out to recognize our hotel. Our team is pleased to know that you enjoyed your stay with us. Our goal is to ensure that you always have a memorable experience and we see that not only did you enjoy our hotel and its amenities but you found it to be convenient. We look forward to your next visit and thank you for being our guest.

8/10 – Bien

Ashley

Séjour de 2 nuits en avril 2024
Assistant General Manager a répondu le 6 mai 2024
Thank you for your review. Your feedback is very important to us. It was our pleasure to have you as our guest and we are pleased knowing that you enjoyed so many of our amenities. We are addressing your observations to see how we can improve, thanks for sharing that. We look forward to your next visit.

10/10 – Excellent

Sheila

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I was blown away with the room! It was a better stay than I had anticipated! The staff were professional, which made the experience great!!
Séjour de 2 nuits en avril 2024
Front Desk Staff a répondu le 18 avr. 2024
Thank you for taking the time out to recognize our hotel. Our team is pleased to know that you enjoyed your stay with us. Our goal is to ensure that you always have a memorable experience and we see that not only did you enjoy our hotel and its amenities but you found it to be convenient. We look forward to your next visit and thank you for being our guest.

10/10 – Excellent

Vanessa

Voyage en famille, Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We enjoyed our stay. Staff was super friendly as soon as we pulled into the drive. Shuttle to downtown establishments was super convenient. Complimentary drinks and snacks in the lobby for happy hour and yummy breakfast. Great stay!
Séjour de 2 nuits en avril 2024
Front Desk Staff a répondu le 18 avr. 2024
Thank you for taking the time out to recognize our hotel. Our team is pleased to know that you enjoyed your stay with us. Our goal is to ensure that you always have a memorable experience and we see that not only did you enjoy our hotel and its amenities but you found it to be convenient. We look forward to your next visit and thank you for being our guest.

8/10 – Bien

May Aloha

Points forts : Propreté, service et personnel et commodités.
Enjoyed our room very much. The staff was so nice. Just our shower water wouldnt drain as easily.
Séjour de 2 nuits en avril 2024
Front Desk Staff a répondu le 18 avr. 2024
We appreciate your feedback, Valued Guest. Our team worked diligently to resolve your issues, we do apologize that we were unable to come to a resolution that was satisfactory to you. It is disappointing that we were unable to provide you with our signature 5-Star Guest Experience. Thank you for being our guest.

10/10 – Excellent

Mary

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The shuttles are great with very friendly drivers! The manager was always cleaning up around lobby. He seemed very friendly and conscientious!! Breakfast and happy hour are awesome! Great place😊
Séjour de 3 nuits en avril 2024
Front Desk Staff a répondu le 18 avr. 2024
Thank you for your review. Your feedback is very important to us. It was our pleasure to have you as our guest and we are pleased knowing that you enjoyed so many of our amenities. We are addressing your observations to see how we can improve, thanks for sharing that. We look forward to your next visit.

8/10 – Bien

Maureen, Simpsonville

Séjour de 5 nuits en mars 2024
Front Desk Staff a répondu le 28 avr. 2024
Thank you for taking the time out to recognize our hotel. We pride ourselves on our housekeeping, customer service, and spacious rooms for all our guests staying with us! We look forward to seeing you again and thank you for being our guest.

10/10 – Excellent

Cameron

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hot breakfast with a omelette bar! Shuttle anywhere within 3 miles, quiet rooms, not busy like the honhytonk area, free happy hour with snack, some cool bars with music close by, restaurants close by as well.
Séjour de 5 nuits en mars 2024
Front Desk Staff a répondu le 18 avr. 2024
Thank you for your review. Your feedback is very important to us. It was our pleasure to have you as our guest and we are pleased knowing that you enjoyed so many of our amenities. We are addressing your observations to see how we can improve, thanks for sharing that. We look forward to your next visit.

10/10 – Excellent

Chloe

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It is still in a great location, yet away from the loudness of downtown. It does offer a downtown shuttle, although I didn't use it this trip. Complimentary breakfast, plus drinks in the evening are very nice. The beds are super comfortable.
Séjour de 2 nuits en mars 2024
Front Desk Staff a répondu le 18 avr. 2024
Thank you for taking the time out to recognize our hotel. Our team is pleased to know that you enjoyed your stay with us. Our goal is to ensure that you always have a memorable experience and we see that not only did you enjoy our hotel and its amenities but you found it to be convenient. We look forward to your next visit and thank you for being our guest.

10/10 – Excellent

douglas, Bonney Lake

Voyage en famille
Friendly people. Shuttle driver Jonathan was awesome
Séjour de 4 nuits en mars 2024
Front Desk Staff a répondu le 18 avr. 2024
We love that you had such a wonderful stay Valued Guest! Your review means a lot to us and we are pleased that you enjoyed our hospitality. Please come visit with us again. Thank you for being our guest.

8/10 – Bien

Charles

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Toe Hotel was excellent. Well run, clean, spacious. The restaurant was woefully understaffed. It shouldn’t take over an hour to get a burger.
Séjour de 2 nuits en mars 2024
Front Desk Staff a répondu le 18 avr. 2024
We love that you had such a wonderful stay Valued Guest! Your review means a lot to us and we are pleased that you enjoyed our hospitality. Please come visit with us again. Thank you for being our guest.

10/10 – Excellent

Bradley

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Front Desk Staff a répondu le 18 avr. 2024
We love that you had such a wonderful stay Valued Guest! Your review means a lot to us and we are pleased that you enjoyed our hospitality. Please come visit with us again. Thank you for being our guest.

10/10 – Excellent

Margaret

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly and helpful staff.
Séjour de 3 nuits en mars 2024
Front Desk Staff a répondu le 30 mars 2024
We would like to thank you so much for your positive feedback regarding your stay with us. We certainly strive to provide each of our guest with an excellent experience. We are delighted that our cleanliness, breakfast, and service met your expectations! We will be sure to share your kind comments with staff members. We look forward to seeing you again and thank you for being our guest.

10/10 – Excellent

Brittany

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property exceeded expectations. From the friendly staff, wonderful happy hour, and awesome shuttle drivers, this was the best hotel experience. The location was amazing as well.
Séjour de 2 nuits en mars 2024
Front Desk Staff a répondu le 30 mars 2024
We would like to thank you so much for your positive feedback regarding your stay with us. We certainly strive to provide each of our guest with an excellent experience. We are delighted that our cleanliness, breakfast, and service met your expectations! We will be sure to share your kind comments with staff members. We look forward to seeing you again and thank you for being our guest.

10/10 – Excellent

Mark

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
Front Desk Staff a répondu le 30 mars 2024
We would like to thank you so much for your positive feedback regarding your stay with us. We certainly strive to provide each of our guest with an excellent experience. We are delighted that our cleanliness, breakfast, and service met your expectations! We will be sure to share your kind comments with staff members. We look forward to seeing you again and thank you for being our guest.

10/10 – Excellent

Wyatt

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Front Desk Staff a répondu le 30 mars 2024
We love that you had such a wonderful stay Valued Guest! Your review means a lot to us and we are pleased that you enjoyed our hospitality. Please come visit with us again. Thank you for being our guest.

10/10 – Excellent

Elena

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our stay was great! This property is about a 10 minute drive to downtown Broadway but a shuttle is provided. The shuttle was conviene and saved us lots of money on Ubers! The Ubers were not expensive though. This property is also walking distance to a Hattie B’s hot chicken and White Limozeen. Great safe property. Also complementary drinks are given at “happy hour.” Overall would recommend!
Séjour de 3 nuits en mars 2024
Front Desk Staff a répondu le 30 mars 2024
We would like to thank you so much for your positive feedback regarding your stay with us. We certainly strive to provide each of our guest with an excellent experience. We are delighted that our cleanliness, breakfast, and service met your expectations! We will be sure to share your kind comments with staff members. We look forward to seeing you again and thank you for being our guest.