Ratings based on 836 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Downtown Nashville on the Uphill

Posted 13-Oct-2014
Hotel was ready with warm cookies and a team supportive atmosphere when we came in for the NFL game. It was fairly clean, very small bathroom and unfortunately not much immediately around the hotel. Parking was only available via valet. Broadway were all the action was was not a far walk away, but your return back was a steep uphill.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 6-Oct-2014
It was a nice hotel very close to every thing. Staff was very nice the room was a bit small
3 out of 5
by A verified traveller

Excellent location

Posted 30-Sep-2014
Pros: Curb side staff.
Cons: Cleanliness.
Hotel was not very clean. Inconsistency between staff members. Room was not very clean, phone was broken and there was no fridge.
3 out of 5
Recommended
for Everyone
by A verified traveller

Not bad for being downtown.

Posted 10-Sep-2014
Pros: Location
Cons: Cheap renovations
Location: Whole downtown within walking distance
Room not set up well. Bathroom was tiny could not move around in it. Not a bad place to stay since it is downtown if you can get a room cheap.
5 out of 5
Recommended
for Everyone
by A verified traveller from W

Staff all smiles

Posted 28-Aug-2014
The staff were friendly. They acknowledged guest with big smiles. Only down side is u can get warm chocolate chip cookies any time you ask from front desk. My wife had me go down to desk at 3am to get some. ;)
4 out of 5
Recommended
for Everyone
by A verified traveller

Pleasantly Surprised

Posted 27-Aug-2014
Pros: Comfortable, clean, friendly staff
Cons: Lower parking fee
Location: Great location in the middle of downtown.
Hotel exceeded expectations. First time I have used Expedia special offer. I did not know the hotel until I paid for it. Money well spent!
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 21-Aug-2014
Tub was super slow to drain. Beds were too small. Room was clean. Safe neighborhood. Starbucks a plus!
5 out of 5
Recommended
for Everyone
by A verified traveller from Akron, Ohio

price

Posted 19-Aug-2014
Pros: The friendliness of the staff and the helpfulness of everyone there.
Cons: N/A
Location: We were close to everything...
When I got my final bill it was different than what Expedia had quoted me...I was expecting the front desk to fight with me about it...but the man at the front desk explained what had happened and corrected the problem right away. I would definately come back to this hotel. We were very pleased.
3 out of 5
Recommended
for Business Travellers
by A verified traveller from New York, NY

Nice hotel

Posted 17-Aug-2014
Pros: Location
Cons: Air conditioning in room seemed to be regulated making for a night so great sleep.
Location: Broadway...the home of country music.
Nice hotel and close to downtown. Couple of questionable blocks at night when walking to the main drag. One bonus is the shuttle that will pick you up at the other Hilton property.
4 out of 5
Recommended
for Everyone
by A verified traveller from Bel Air, MD

Good Hotel not too far from main attractions

Posted 11-Aug-2014
Pros: Not terribly far from some of the attractions and a shuttle that would pick up and drop off up to 10 blocks from the hotel.
Cons: Wifi connections & customer service follow up.When you tell a customer you'll get back to them,get back to them.Even if it's not the answer they want.
Location: Walk to live music on Broadway and shuttles to get you close to Country Music attractions-Ryman, Music Hall of Fame
The hotel was supposedly on 'alert' because of the ASEA convention hitting town that week and while the staff was friendly and said the right things, follow through wasn't what it should have been. We were surprised at check in to get a free upgrade to one of the corner rooms that are triangular in shape with window down both sides. Great light and feel to the room but unfortunately we could only connect the the free wifi if you stood with your device pressed against the door to the room. Since some of the tours and attractions book online it made that impossible to do in the comfort of our room. We called about it twice, one time they sent an 'engineer' up-he looked at his hand held device and said "yup, the signal isn't good, I'll have to call ATT" then got a call on his walkie to fix a curtain rod and left. Never resolved by the time we checked out...So if you have a choice definitely ask for an inside room regardless of the upgrade.