Ratings based on 818 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Not bad for being downtown.

Posted 10-Sep-2014
Pros: Location
Cons: Cheap renovations
Location: Whole downtown within walking distance
Room not set up well. Bathroom was tiny could not move around in it. Not a bad place to stay since it is downtown if you can get a room cheap.
5 out of 5
Recommended
for Everyone
by A verified traveller from W

Staff all smiles

Posted 28-Aug-2014
The staff were friendly. They acknowledged guest with big smiles. Only down side is u can get warm chocolate chip cookies any time you ask from front desk. My wife had me go down to desk at 3am to get some. ;)
4 out of 5
Recommended
for Everyone
by A verified traveller

Pleasantly Surprised

Posted 27-Aug-2014
Pros: Comfortable, clean, friendly staff
Cons: Lower parking fee
Location: Great location in the middle of downtown.
Hotel exceeded expectations. First time I have used Expedia special offer. I did not know the hotel until I paid for it. Money well spent!
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 21-Aug-2014
Tub was super slow to drain. Beds were too small. Room was clean. Safe neighborhood. Starbucks a plus!
5 out of 5
Recommended
for Everyone
by A verified traveller from Akron, Ohio

price

Posted 19-Aug-2014
Pros: The friendliness of the staff and the helpfulness of everyone there.
Cons: N/A
Location: We were close to everything...
When I got my final bill it was different than what Expedia had quoted me...I was expecting the front desk to fight with me about it...but the man at the front desk explained what had happened and corrected the problem right away. I would definately come back to this hotel. We were very pleased.
3 out of 5
Recommended
for Business Travellers
by A verified traveller from New York, NY

Nice hotel

Posted 17-Aug-2014
Pros: Location
Cons: Air conditioning in room seemed to be regulated making for a night so great sleep.
Location: Broadway...the home of country music.
Nice hotel and close to downtown. Couple of questionable blocks at night when walking to the main drag. One bonus is the shuttle that will pick you up at the other Hilton property.
4 out of 5
Recommended
for Everyone
by A verified traveller from Bel Air, MD

Good Hotel not too far from main attractions

Posted 11-Aug-2014
Pros: Not terribly far from some of the attractions and a shuttle that would pick up and drop off up to 10 blocks from the hotel.
Cons: Wifi connections & customer service follow up.When you tell a customer you'll get back to them,get back to them.Even if it's not the answer they want.
Location: Walk to live music on Broadway and shuttles to get you close to Country Music attractions-Ryman, Music Hall of Fame
The hotel was supposedly on 'alert' because of the ASEA convention hitting town that week and while the staff was friendly and said the right things, follow through wasn't what it should have been. We were surprised at check in to get a free upgrade to one of the corner rooms that are triangular in shape with window down both sides. Great light and feel to the room but unfortunately we could only connect the the free wifi if you stood with your device pressed against the door to the room. Since some of the tours and attractions book online it made that impossible to do in the comfort of our room. We called about it twice, one time they sent an 'engineer' up-he looked at his hand held device and said "yup, the signal isn't good, I'll have to call ATT" then got a call on his walkie to fix a curtain rod and left. Never resolved by the time we checked out...So if you have a choice definitely ask for an inside room regardless of the upgrade.
4 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Close to most everything

Posted 8-Aug-2014
Pros: location
Cons: relaying the shuttle times
Location: food, entertainment, museums, lots of things to do and see.
Nice hotel. I'd stay here again. The cookies were delicious. I thought the bed was too soft. Made it hard to get out of. Had an issue with the valet. My husband and I were offered the shuttle for a ride downtown. They will come back and pick us up!!! Great!! Only they didn't tell us the service is only available until 11:00pm. So at 11:45 pm we were either walking or taking a cab. Took the shuttle a second time and waited to see if they would tell us the cut off time, they didn't. Otherwise, it was a very pleasant stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from KY

music city trip

Posted 2-Aug-2014
Pros: location to downtown, great staff
Cons: nothing
Location: access to great food & music,
great location to walk around downtown nashville would definitely stay here again in the future
5 out of 5
Recommended
for Everyone
by A verified traveller from Aberdeen,Scotland

Ideal for Honky Tonkin

Posted 31-Jul-2014
Pros: Convenient location to Downtown Nashville.
Cons: Shuttle service could be extended to take guests to Music Valley and Opryland hotel area which some non driving guests could take advantage of.
Location: Ideal for all Honky Tonks, Country Music Hall of Fame, Bridgestone Arena, Rymen Auditorium, Tennessee State Museum, Hop on off Trolley Tour.
This hotel is perfect for anyone who wants to be close enough to all the night life of Nashville without hearing the noise through the night. A 5-10 minute walk gets you to Broadway for all the Honky Tonks. Safe enough to walk home at 2am providing you styick to the main streets. Staff very helpfull. The free cookie on registering is a very good idea . Concierge will help you book all the trips you wish . There are staff to help you with your cars if you are driving around Nashville.Bathrooms large enough on its own. 24 hour access to shop for food drink and medicines if neccessary.