Hypo-allergenic bedding, down comforters, in-room safe
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Reviews of Hotel Iris

1 out of 5
Hotel Iris
Via Bologna 14, Naples, NA

Reviews

6.4
Rating 10 - Excellent. 7 out of 38 reviews" "
Rating 8 - Good. 10 out of 38 reviews" "
Rating 6 - Okay. 11 out of 38 reviews" "
Rating 4 - Poor. 3 out of 38 reviews" "
Rating 2 - Terrible. 7 out of 38 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Mohammed

OK TO STAY FOR EMERGENCY CASES
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Street location was very sketchy. Noisy! We saw rats on street on 2 occasions. Had to pay for elevator. We had luggage. Room /sheets were old & we were unsure of cleanliness.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Hostel experiene with hotel prices!
Checked in after 3 pm and had to wait approx. 30 minutes for my reserved room to be cleaned. They also use actual keys to open and close the rooms. So a couple of times the key got stuck and I would have to request assistance. Overall all, it was a rocky start but things got better as time went on.
Stayed 2 nights in Aug 2017

6/10 Okay

Peter

Disliked: Property conditions & facilities
Convenient, But Basic Accomodation
Good location near the train station & the staff is friendly and helpful--good at giving advice about where to go in the area & how to get there. The room was adequate in comfort, but old & worn-down. In four days, we experienced a stopped up sink, power going out in the middle of the night, & toilet paper running out without being replaced. Staff fixed things pleasantly when we asked, but were not proactive. Overall a good value, but nothing will especially delight you.
Stayed 4 nights in Jul 2017

6/10 Okay

Hemyl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Biplab

The hotel rooms were as such not a problem, but the location is *really* shady. They also charge a 10 cent to use the elevator which was weird.

6/10 Okay

Jeff, West Covina, CA

Liked: Staff & service
Disliked: Room comfort
Convenient to Train and Metro Stations
Convenience to train and metro stations is the best quality of this hotel and the staff is friendly. However, the location of the hotel is on a street that has a daily flea market selling questionable products and therefore safety can be a concern, especially at night. Hotel limits the use of AC to hours they deem to be the hottest which did not match our needs. It automatically shuts down at midnight making for a stuffy, hot, and restless sleep during the hot and humid summer months.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
We were totally and completely scared at this hotel. Terribly rough neighborhood, what appeared to be a rough brothel, and smoky interior plus a gross bathroom.

8/10 Good

Verified traveller

Liked: Staff & service
Iris hotel
Very close to Napoli centrale Train station 2 Minute walk. Lovely service and standard breakfast included ie cereal croissants juice Don't be put off by street it is in safer than it looks and a couple of food options eg kebabs across road for around 3.50 euro 10 mins from water front where you catch ferry to Sorrento, Capri etc and approx a 13 euro cab ride. don't pay more than this some will charge 30 + euro. Great market daily in the same street as hotel bargain with the sellers. Most rooms have been smoked in though can open windows. Buses r2 and r3 from Napoli Centrale to close to water front

2/10 Terrible

Dorothy, Perth, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT stay here!
Very unsavoury past of town. Didn't feel safe in the area at night. Terrible wifi. Very uncomfortable bed. Website description is NOTHING like the actual room. Terrible shower. Breakfast was very ordinary and minimal. And after complaining about all the misrepresentations, nothing was done. They couln't care less! Well neither could we!! 0 out of 5!

4/10 Poor

teresa, Clearwater, FL Usa

Disliked: Staff & service, property conditions & facilities, room comfort
Fair
I booked this hotel because it was conveniently located close to the train station. Simple and clean, but nothing like any other hotel...The Hotel is located at the second floor of a condo building and the reception is on the second floor.When we rang the bell at 10:30/11:00pm nobody answered and even if we rang the bell many times, we had almost given up when somebody called us from the second floor balcony. Also, being the hotel located around the train station, there are lots of people from other countries selling stuff on the street...The room was clean, but beds and ambiance are outdated. Breakfast was arranged at the moment at their best, but almost unexisting...Staff willingness to make it go right was very appreciated!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very kind and gentle staffs
very kind manager , he made an effort to more comfortable us. Also Other staff ware very gentle. I hope to stay here when I come in Napoli again!!! Regarding the room was good. Furniture and room was old, but They cleaned well.

10/10 Excellent

Anne, Salt Lake City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very close to train station
The location was convenient because it was very close to the train station and some good pizza restaurants, but it seemed like a sketchy part of town. The room/bathroom were clean and we were able to have control of the air conditioner in the room which was great. We were able to check in late and they allowed us to leave our bags while we went sight seeing after we checked out. The staff was very friendly and helpful and breakfast was a nice surprise and very pleasant. The price was good so I would stay again.

8/10 Good

Ellice, USA

Liked: Cleanliness, staff & service
urban Naples neighborhood
We liked this hotel once we got settled in. The room was spacious and in the back where there wasnt much street noise. The staff was nice and even helped us with dinner reservations at a nice authentic Naples resrurant that was absolutly delicious. The only issues were that the internet was temperamental but thats has been the case for us all over Europe (american phones).

6/10 Okay

Ellice McDaniel, USA

Liked: Cleanliness, staff & service, property conditions & facilities
we really liked the staff and room here! they were super helpful and accommodating! it is located near the train station and very buzy on the streets but gives you a great urban experience in the heart of Naples. the room was spacious and the shower was the best we've had yet. I recommend a room without a balcony for less noise since they are located on a street with many vendors. they serve a tasty coffee, croissant, jam, nutella and toast for breakfast which was perfect for us. they give you a map and also help with food recommendations which we loved! we liked it so much that we booked an extra night.

6/10 Okay

Dr. Ugur Guven

Disliked: Cleanliness, property conditions & facilities
Very Close to the Center of Naples
Great price for the service. The location is also extremely good.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del señor Nuncio fue excelente! Una persona que excedió las expectativas
Stayed 1 night in Nov 2019

2/10 Terrible

Louvart

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soupçon d'escroquerie.....
Nous avons réservé une chambre à l'Hôtel IRIS à NAPLES par l'intermédiaire de HOTEL.COM pour la nuit du 16 au 17 octobre. Nous avons payé en ligne (prélèvement effectué sur notre compte) et bien reçu message de confirmation de la réservation. Arrivée sur place à minuit, le réceptionniste de l'Hôtel nous a appris qu'aucune réservation ne lui était parvenue compte tenu que l'Hôtel IRIS n'est pas affilié à HOTEL.COM. Nous avons du payer une deuxième fois la somme de 54,00 € pour accéder à la chambre. La personne n'a jamais voulu nous donner de facture. Que pensez vous faire pour nous dédommager avant que nous ne commentions notre mésaventure avec HOTEL.COM sur les réseaux sociaux ?. Dans cette affaire, qui devons nous soupçonner de tricherie ?????
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Personal ist sehr nett und bemüht. Man bekommt immer Auskunft. Es wird auch oft nachgefragt ob alles in Ordnung ist. Das Frühstück ist leider sehr wenig aber der Cappuccino einfach nur super.
Stayed 3 nights in Aug 2019

10/10 Excellent

moretti

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Établissement propre et sérieux Ménage fait tout les jours Personnel d’une gentillesse incroyable de Jasmine à josphina sans oublier le reste du personnel. Petit déjeuner excellent (merci josephina) Ne vous laisser pas impressionner par l’extérieur du quartier Cet établissement reflète la gentillesse et le professionnalisme Encore merci et pleins de bisous De jm et Delphine les marseillais
Stayed 4 nights in Aug 2019

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terriblemente peligroso
Terrible! Por favor no ir... El “hostal” queda en la calle más peligrosa de la zona más peligrosa de todo lo más peligroso de Napoli. Llena de delincuentes, personas que te ofrecen drogas, inmigrantes violentos que te acosan e intimidan para robarte tus pertenencias. En la primerísima noche al llegar vi desde el balcón como robaron a una pareja de turistas, la segunda a otra persona el teléfono, y en la madrugada pelea entre ellos y llegó la policia. Por el hotel pues está descuidado, las habitaciones con olor a cigarrillo, sábanas manchadas, el aire suena horrible, el ascensor es pago para usarlo y el baño de asco. (ojo con lo cargos que quieren hacerte en recepción a última hora) Terrible experiencia tenía reserva para 3 días y al segundo me fui.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
La struttura al suo interno sufficente , per quanto riguarda la locazione un po meno.
Stayed 2 nights in Jun 2019

4/10 Poor

Pietro, Roma

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel vicino alla Stazione Centrale
L'albergo si trova al secondo piano raggiungibile da ascensore a pagamento (10c€), siamo stati accolti da personale molto gentili ma le camere offerte sono da migliorare
Stayed 2 nights in Jun 2018

6/10 Okay

Rosana

Stayed 4 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Hassen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grymt bra hotell
Sjukt bra hotell och personal, ändå dåliga sidan är att det ligger lite dåligt till när det gäller område.
Stayed 4 nights in Jun 2017

2/10 Terrible

Cesare

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
deludente
direi molto peggio di quello che mi aspettavo. Poco professionali ho prenotato all'Iris e senza avvisarmi o chiedere mi ha spostato sul b&b Enea veramente scadente. Inoltre mi hanno creato problemi con il pagamento perché volevano vedere la Carta di credito con cui ho pagato sul hotel.com

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
급하게 구한 최악의 숙소
이탈리아 사람들이 대부분인 곳이었고 직원들이 대부분 친절하지 않았습니다. 머리긴 여자분과 한 남자분 빼고는 방에 전등에 전구가 2개가 없어서 어둡고 창문밖 풍경이 진짜 별로였습니다. 아침 식사도 호스텔 보다 별로였고. 가격은 비쌌고 위치는 역과 가까웠지만 정말 위험한 곳이어서 저녁늦게는 나갈 수가 없었었습니다. 위치만 좋았더라도 좋았을텐데요! 예약문제로 급하게 자게 되었지만 다시는 이곳에 가고싶지 않습니다.

6/10 Okay

Verified traveller

Disliked: Staff & service
Sceglierò un'altra sistemazione
La zona è molto deteriorata ed è da evitare la sera. La colazione, se così si può chiamare, è meglio non prenotarla per evitare brutte sorprese. Unica nota positiva è la vicinanza alla stazione. Complessivamente il rapporto qualità/prezzo è molto basso.

10/10 Excellent

Ildikó

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All right !
Very good , all right !

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Personale molto gentile e premuroso
Accoglienza ottima, stanza in buone condizioni e personale davvero gentile. Peccato solo per la zona che risente della vicinanza della stazione centrale. Comunque consigliato

6/10 Okay

Flora

Liked: Cleanliness, staff & service
Albergo corretto
Personale disponibile. Albergo carino. Non dovrebbero fare una stanza accanto alla reception. Strada sporca ma albergo pulito. Invece sconsiglio la prima colazione.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
Clean and extremely friendly hotel which provides excellent value for money. The hosts gave is a ride and even picked us up later in the evening after a few drinks at the beach side. Highly recommended, bust budget option in town surely.

8/10 Good

Gerry, Bologna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grazioso hotel vicinissimo alla stazione dei treni
Albergo accogliente e pulito Personale gentile e disponibile Colazione non giudicabile per causa degli orari di apertura

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albergo grazioso in un ottima posizione
Soggiorno molto accogliente, albergo molto pulito. Ci torneremo sicuramente

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Imerio, Go

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bene e buono
Accoglienza, disponibilità ottime, camera bene. Cortesemente ci hanno permesso di lasciare il bagaglio anche oltre le 12 del giorno di partenza.