Family Vacation Destination Posted 3-Jan-2015
We had a great time with our family at the Hilton. The hotel is not too big and not too small, perfect size for families with little ones getting to and from. The rooms were nice and comfortable. Views were great. Easy and direct beach access. Everyday they had kids activities by the pool which my children thoroughly enjoyed. Good selection of restaurants, great location on the island within walking distance to decent shopping and great restaurants. Parking was convenient with both self parking and valet option. The check in and check out process was efficient and easy. Housekeeping on our floor left a lit to be desired, unfortunately. We stayed a week and our room was minimally cleaned each day. Plus, they always cleaned late in the afternoon which was very inconvenient. We spent our whole mornings and days outside of our room, and when we were ready to come inside and relax, we had to wait due to our room being cleaned by a very unfriendly house keeper. Second complaint, is that even though I was a Hilton Gold Member, I was treated like a second class customer because I booked through Expedia instead of Hilton directly. We were told by the front desk staff repeatedly that since we booked through a third party, they could not help us with our accommodations. It was quite ridiculous. Lastly, I was hugely disappointed that the two rooms that I booked 4 months in advance were not adjoining. I called hotel with this request 4 mos in advance
Comment from Hotel Management
19-Jan-2015 by Hilton Marco Island, Hotel Management
Dear Susan, we thank you for your feedback and we are glad you found just the right place to relax. As you mentioned there are different places around the island to enjoy as well. Your review sums up everything about the resort and it really comes to show how much you and your family enjoyed it, there is nothing better than a satisfied guest. With respect to the poor attention because of your booking we do apologize this will be addressed and hope it will not happen again. We hope the disappointments you had that you will be back soon.