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Reviews of Hotel Indigo Napa Valley, an IHG Hotel

3.5 out of 5
Hotel Indigo Napa Valley, an IHG Hotel
4195 Solano Avenue, Napa, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 509 out of 1001 reviews" "
Rating 8 - Good. 281 out of 1001 reviews" "
Rating 6 - Okay. 121 out of 1001 reviews" "
Rating 4 - Poor. 50 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Lin

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
Nice location, but room was located in a noisy place. They would not honor any my Expedia platinum status.
Stayed 1 night in Apr 2024

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Comfortable bed. Pretty quiet.
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 15, 2024
Thank you for your feedback.

10/10 Excellent

Esther

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was really fast
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 8, 2024
Thank you for your feedback!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Mar 2024
Response from Front Office Manager on Apr 11, 2024
Thank you for your feedback

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 5, 2024
Thank you for your feedback!

10/10 Excellent

Mireya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely staff
Stayed 1 night in Mar 2024
Response from Front Office Manager on Apr 5, 2024
Thank you for your feedback!

4/10 Poor

Karl

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We were not told by the front desk that breakfast was included as part of the reservation. We did not get breakfast the first day. The hotel sent us a message that they refunded $40 to Expedia for their over sight. Please refund us $40. We were also not told that there were parking fees. Fortunately the hotel waived the parking fees. The refrigerator didn’t work in our room but the hotel gave us a new room only to find out the next morning they were refurbishing the room next door and it was very noisy. Also the phone did not work in the new room.
Response from Scott on Mar 26, 2024
Hi Karl Thank you so much for your review. I do understand that your expectations were not met and that you had to go without breakfast. We have asked Expedia to refund your 40.00 as the message suggested. If you are ever in the Napa Area please do drop in and my team and I will be more than happy to serve you free breakfast throughout your stay with us or anywhere else.. Once again please accept our sincere apologies for the oversight and not giving you your breakfast on the first day of your stay.

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Distance from downtown is about 8 minutes and 5 miles away from Yountville . Price was good and didn’t break the bank
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 30, 2024
Thank you for staying with us! Our location is amazing for almost everything!

6/10 Okay

Tammy

Liked: Cleanliness
Showed some signs of wear on the paint and the HDMI did not work.
Stayed 1 night in Mar 2024
Response from Yogi on Mar 26, 2024
Hi Tammy,We apologize if your stay with us was not satisfactory. Hotel Indigo is undergoing renovations and unfortunately they were not able to finish remodeling everything. I hope we can serve you better in future .

10/10 Excellent

Tsu Ping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for family travel.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 19, 2024
Thank you for your feedback.

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly the location was close to Nappa region. Excellent place.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 19, 2024
Thank you for your kind words about our staff!

6/10 Okay

catherine, lincoln

Travelled with group
Bathroom sink wouldn’t drain properly and the bathroom was dirty.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 19, 2024
We will get with our maint. team and get that sink fixed thank you for bringing this to our attention.

6/10 Okay

Monica

Liked: Cleanliness, staff & service
The property itself was ok. The jacuzzi was just a little pool of stagnant warm water and it has mildew all over the bottom. The gym was dirty and very limited equipment. I just hate that we pay a resort fee, then a tourism tax, then another tax. Then with parking we pay the parking fee, a tourism tax fee, and another parking fee. The additional fees on all these places is ridiculous and honestly it’s misleading to the consumer.
Stayed 4 nights in Mar 2024
Response from Front Office Manager on Mar 16, 2024
We apologize for the inconvenience, we do not have a resort fee so I am confused on what you meant by that? The parking fee is standard for our brand and the tourism tax fee is mandated by the state for county we are located in. Apologies if you weren't made aware of these before you stayed with us.

8/10 Good

Denize

Travelled with family, Travelled with group
Bathroom can be cleaned better. Check-in staff was great; check-out staff seemed annoyed. Great location, close to downtown Napa and wineries
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 11, 2024
Thank you for your feedback we will take your feedback into consideration for our next staff meeting.

8/10 Good

Greg

Liked: Property conditions & facilities
Quiet and safe. Over priced for what it was, an aging motel.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 4, 2024
Thank you for your feedback, we are in the process of updating the hotel please come back next visit to see our updates.

10/10 Excellent

Maria R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely come back again.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 26, 2024
Come back soon!

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 26, 2024
Thank you for your feedback.

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I grew up in the Napa Valley and am so over the wine thing. This is a reasonable, easy access spot with restaurants within a short walk, and Whole Foods and Target nearby for basic necessities. A fun diagonal walk through town runs along the railroad line from near the hotel to the Oxbow!
Stayed 4 nights in Feb 2024
Response from Front Office Manager on Feb 26, 2024
Welcome back to the Valley growing up here I couldn't understand more of being over wine! Glad you were able to find more to do while you were staying with us!

10/10 Excellent

Sukhman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 26, 2024
Thank you for your feedback.

10/10 Excellent

Leticia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and attentive. Phone in room not functioning properly. Couldn’t reach front desk and previous patron was able to call our room.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 26, 2024
Thank you for your kind words about our staff. I will look up your room number and get the phone fixed in the room for our next guests thank you for bringing it to our attention.

6/10 Okay

Maira

Travelled with family
Liked: Property conditions & facilities
not too much to like, too noisy hear foot steps frim upper floor
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 26, 2024
Part of our new updates will be to make rooms more sound proof I apologize for the inconvenience.

10/10 Excellent

kathleen

Liked: Amenities
Nice
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 26, 2024
Thank you for your feedback.

6/10 Okay

Ruth

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The breakfast took way too long to get as there was only one staff member serving all guests.
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 26, 2024
We are currently adding more servers to our team to avoid this in the future. Thank you for staying with us.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient with a pet. Fairly good value for money in Napa Valley
Stayed 2 nights in Jan 2024
Response from Front Office Manager on Feb 26, 2024
Thank you for your feedback. Love having the pets here!

8/10 Good

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office Manager on Jan 30, 2024
Thank you for your feedback

10/10 Excellent

Nolvia

Stayed 1 night in Jan 2024
Response from Front Office Manager on Mar 20, 2024
Thank you for your feedback!

10/10 Excellent

Rosalia, Napa

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Front Office Manager on Jan 23, 2024
Thank you for your feedback!

10/10 Excellent

Gateway

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front Office Manager on Jan 12, 2024
Thank you for your feedback!

10/10 Excellent

Queenie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and the staff is really friendly! It's also close to several vineyards that people could visit for wine tasting
Stayed 1 night in Dec 2023
Response from Front Office Manager on Feb 26, 2024
Love where we are located thank you for your feed back.

10/10 Excellent

Kyra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on Feb 26, 2024
Thank you for your feedback.

8/10 Good

Joaquin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how it’s pet friendly
Stayed 3 nights in Dec 2023
Response from Front Office Manager on Jan 7, 2024
Thank you for your feedback! Please come back soon!

10/10 Excellent

MARK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Office Manager on Jan 1, 2024
Thank you for your feedback!

10/10 Excellent

Kim

Stayed 2 nights in Dec 2023
Response from Front Office Manager on Jan 2, 2024
Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday with family
We love the front desk staffs, they are friendly and informative, rooms are in good size with the basic included. Rooms can be better well equipped with towel hangers and improving on the water pressure in the showers.
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 31, 2023
Thank you for your kind words about our staff and your positive feed back. Both things you mentioned are actually apart of our update coming in 2024 thank you so much and come back soon.

10/10 Excellent

rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 30, 2023
Thank you for your feedback!

10/10 Excellent

Perry

Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 30, 2023
Thank you for your feedback!

10/10 Excellent

Adrian, Towson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Office Manager on Dec 26, 2023
Thank you for your feedback!

2/10 Terrible

Peter

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Avoid this location, canceled my room for no reason and claim it’s not their fault. Harlirous staff member and manger, worst hotel at the entire Napa valley
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 30, 2023
Very sorry you had trouble with your reservation while coming to stay with our hotel. Unfortunately, these things happen from time to time when booking with third parties. I hope this was sorted out with your billing before you checked out. Thank you for staying with us.

2/10 Terrible

Terence

Travelled with family
i was billed twice and much more than my confirmation stated by this hotel The total was $482.67 CAD for one night pay at the hotel i booked on Oct 12th for October 14th the indigo hotel charged my card on Oct 13th for $783.34 and again on Oct 15th for $692.44 who do i speak to to sort this out i arranged the reservation through expedia
Stayed 1 night in Oct 2023
Response from Front Office Manager on Dec 30, 2023
I'm so sorry you encountered this while staying at our hotel. To answer your question the best to contact would be Expedia as they were the ones you booked through and they will contact the hotel directly if needed.

8/10 Good

Arend

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Office Manager on Feb 26, 2024
Thank you for your feedback.

8/10 Good

Amanda

Stayed 2 nights in Dec 2023
Response from Front Office Manager on Dec 22, 2023
Thank you for staying with us come back soon!

10/10 Excellent

Lourdes

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Front Office Manager on Dec 21, 2023
Thank you for your feedback!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel with a great price. Rooms are nice. Everything is clean and the staff is very friendly and helpful. They have an on site restaurant. Near to Yountville. We will stay here again
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 19, 2023
Thank you so much for your feedback and kind words about our staff. We strive for guests to enjoy their stay with us, come back soon!

10/10 Excellent

Dolores

Stayed 2 nights in Dec 2023
Response from Front Office Manager on Jan 9, 2024
Thank you for your feedback!

10/10 Excellent

Dorothy, Yonkers

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, nice room, lovely staff.
Stayed 2 nights in Dec 2023
Response from Front Office Manager on Dec 16, 2023
Thank you for your kind words about our staff and rooms! We love getting this kind of feedback. Come back soon.

10/10 Excellent

Shuo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 16, 2023
Thank you for your feedback!

8/10 Good

Leslie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 12, 2023
Thank you for your feedback!

10/10 Excellent

Fred

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 11, 2023
Thank you for your feedback!

10/10 Excellent

Methinee

Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 30, 2023
Thank you for your feedback!

10/10 Excellent

Sofia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 11, 2023
Thankyou for your feedback!