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Reviews of Sheraton Nanjing Kingsley Hotel & Towers

4.5 out of 5
Sheraton Nanjing Kingsley Hotel & Towers
169 Hanzhong Road, Nanjing, Jiangsu

Reviews

8.2

Very good

Rating 10 - Excellent. 57 out of 147 reviews" "
Rating 8 - Good. 58 out of 147 reviews" "
Rating 6 - Okay. 23 out of 147 reviews" "
Rating 4 - Poor. 7 out of 147 reviews" "
Rating 2 - Terrible. 2 out of 147 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nyanzi

Stayed 9 nights in Jan 2024

10/10 Excellent

Puneet

Stayed 3 nights in Nov 2023

4/10 Poor

Xiaomin

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Hotel service is poor. First the machine cannot make key, than giving us the room hasn’t been clean. No one help us with luggages. Not good experience at all.
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
The chain lock in the room once lock is quite difficult to unlock. I used a handle of the spoon to open it.
Stayed 1 night in Sep 2023

6/10 Okay

Santiago

Travelled with partner
Liked: Staff & service, amenities
It’s a nice hotel, just a bit older, and the repairs over the years haven’t been done properly (eg. the seams in the bathroom were done in grey, which doesn’t match the beige tiles). This is visible in the rooms and bathrooms: they’re totally fine, but show signs of wear and tear. The bathroom has water stains, the scale doesn’t work, etc.

10/10 Excellent

Qi

Stayed 10 nights in Jul 2023

10/10 Excellent

Lingzhao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed by Clara’s good service, she was very attentive to her guests. Thank you so much for her considerable service.
Stayed 2 nights in Aug 2023

8/10 Good

Yang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Yang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023

8/10 Good

Liang

Stayed 2 nights in Jun 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
The hotel is under renovation but it looks like a quarantine hotel. Dark. No business center
Stayed 1 night in Jun 2022

10/10 Excellent

Tatsushi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
hourly rent available sheraton!
it’s great they upgraded me to top floor in a renovated room and not disturbed by the construction. bed is comfortable, room is spacious n clean. lobby and public area are very old. don’t waste your money on breakfast buffet, i skipped even its inclusive in my booking. traffic is a nightmare, the road near hotel is always jammed, no matter 3pm in weekdays or 10am in the morning, it took me 20-25 mins by taxi for a distance of 1.6km. most disappointing is that i heard the reception offered 6 hours rent to a local when i check-out, unbelievable!
Stayed 2 nights in Jun 2019

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel with nice view
Perfect hotel, good location, very clean rooms. The only problem was that they were renovating the hotel and the noise was very hard. They did upgrade my room.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great experience will recommend it
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At the buffet breakfast we saw the staff pour the used milk for coffee from each table into the coffee machine which was pretty disgusting .Very unhygienic
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Good location.
Very comfortable, clean room with a kettle and coffee bodem. Close to a metro line. Good variety for breakfast. Swimming pool. Friendly helpful staff. I would definitely recommend this hotel.
Stayed 1 night in Aug 2018

10/10 Excellent

Raymond, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2018

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great stay
Hotel was very nice as indicated in the photos. The elevator was a problem because no guest knew how to use it and it required assistance. They tried to make the elevator too high tech and it only left gust mad because no one knows how to use it.
Stayed 1 night in Aug 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy
A bit aged but a nice older style luxury hotel with a comfortable bed, which is not always easy to find in china. Location for me was brilliant, but I was working.
Stayed 1 night in Jul 2018

10/10 Excellent

svetlana, montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good choice for a business trip
there is always maximum service from the staff and surprisingly for Chinese 5 star Western hotels restaurant staff speaks English or very quickly finds who does. very pleasant stay next to the hair dresser and shops. even supermarket is not far. always happy with Sheraton Nanjing !
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.staff very helpful
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok, a standard hotel
a standard hotel, and i need to put fifty characters
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
Not really non-smoking
Room was reasonable but they don’t enforce no smoking policy. Person next door was smoking so my room really smelled and I had to leave. A couple of guys openly smoking in front of restaurant in 4th floor with staff nearby.
Stayed 4 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Sep 2017

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Hotel is old and in a old, crowded neighborhood.
Stayed 2 nights in Jun 2017

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Sheraton
I stayed in many Sheraton, this one is the worst.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a Sheraton, nothing else needs to be said
Spent a couple more days in Nanjing and went to the Sheraton. Close to the downtown core and it is a Sheraton after all. Staff were fantastic, young lady playing the piano in the lobby was excellent, grand staircase magnificent.

8/10 Good

Manel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff took extra mile to make it a pleasant stay
Staff was very friendly and very helpful recommending places to visit and giving directions. Also, suggesting places to have my meals.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated hotel, staffs not well trained!
There was no queue for check in, and the staff not helped either. Really old hotel, just can be 3 star maximum.

10/10 Excellent

Markus, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location, great value!
Great Hotel, highly recommended.

6/10 Okay

Rajan, San Jose, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel but a bit far from Xinjieko.
The staff is great and friendly. However the rooms are a bit dated and the heating was blasting hot and unbearable. The thermostat wouldn't even let me change it to cooler setting. I could find similar prices and better room right near the 1912 area.

8/10 Good

Derek, Nassau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
The hotel staff were extremely helpful and accommodating. Staff were very friendly although most of them did speak much English. The rooms were clean and serviced everyday. I would stay at the hotel again.

6/10 Okay

Ron, Ahwatukee

Liked: Cleanliness
Not your typical Sheraton property.
While this is a very nice property, it lacks many simple amenities. Danny's Irish Pub was never open on time. Sign says opens at 2 PM on Sundays, opened at 6. Cigar Bar was never open. No restaurants on property. At 3 PM on a Sunday, nothing in the entire hotel was open. That is not good management. The rooms are very nice, beds are good, but the showers are very weak and low. If you are over 6' tall you have to bend low to get wet. Smoking occurs on all floors, even in non-smoking rooms. No Smoking signs are posted but there is no enforcement. Long wait for a taxi. Nearest place to walk to dinner or drinks is, you guessed it, a different and better hotel.

10/10 Excellent

markus, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: State of the art, Great Gym and Pool; Value: Great deal; Service: Flawless; Cleanliness: Spotless;

10/10 Excellent

siew, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to subway
the hotel room is spacious enough for 2 people. i'm in love with their bed, super comfortable! they have UK plug so i don't even need a adapter. i think it's really sweet that this hotel got two kinds of plug. the staff is very friendly and helpful. i can speak chinese so i can't comment to their ability to speak english.i heard they have a nice gym but i don't have time to go...i would definitely stay in this hotel again the next nanjing trip. the only thing i'm not satiesfied is the bathroom water. the water flow is too small, they really need to improve it.

10/10 Excellent

Aldona, Geelong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasing hotel
I had a very relaxing stay in beautiful surroundings. .....everything about the hotel met my needs

8/10 Good

sophia

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Jim, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, skip the breakfast
This is a nice hotel well located in Nanjing. The rooms were clean and spacious, and the bed very comfortable (especially when compared to typical Asian beds!). Only negative was the breakfast (not included) was very expensive, especially in comparison to the room cost.

8/10 Good

TIANCHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Victor Ibanez, China

Liked: Cleanliness
Sheraton is a great hotel
It was overall great, but the hotel itself is very old. Again the location is the main feature plus the elevator who can give you a great view of Nanjing city. Carpets and some stuff of the hotel have to be changed, for sure.

8/10 Good

TIANCHI ZHANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort