Lobby

Reviews of Jinling Hotel Nanjing

5 out of 5
Jinling Hotel Nanjing
No.2 Han Zhong Road, Xin Jie Kou Square, Nanjing, Jiangsu

Reviews

8.8

Excellent

Rating 10 - Excellent. 386 out of 712 reviews" "
Rating 8 - Good. 250 out of 712 reviews" "
Rating 6 - Okay. 53 out of 712 reviews" "
Rating 4 - Poor. 18 out of 712 reviews" "
Rating 2 - Terrible. 5 out of 712 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Dan, Lexington

Liked: Cleanliness
The dining area on the 2nd floor is the best, but the room is very old, and the service is mediocre. I just traveled from Shanghai and stayed in Portman Ritz-Carlton for two days. The service there is so much better than Jinling。
Stayed 2 nights in Feb 2024

8/10 Good

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were extremely helpful and friendly which was very nice. Room was spacious with lots of walking space but slightly dated.
Stayed 2 nights in Jan 2024

10/10 Excellent

Yun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, breakfast has so many options to choose. 马燕 the room service (cleaning ) is amazing , and Vanessa is available to answer all my questions. Strongly recommend.
Stayed 7 nights in Nov 2023

10/10 Excellent

STEVEN PENG CHEN, SINGAPORE

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything during my stay is wonderful. From check in, room service, business lounge, to checkout. Everyone is very helpful and super friendly. My room is taken care by Liu Ming 刘明, truly 5 star service.
Stayed 2 nights in Oct 2023

6/10 Okay

Tong

Liked: Staff & service
The location of the hotel is superb
Stayed 2 nights in Sep 2023

10/10 Excellent

XIAOPING

Stayed 3 nights in Aug 2023

10/10 Excellent

Bin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Most convenient family suite in Nanjing, excellent choice for families with young kids, centrally located and most convenient for shopping an d dinning. One of the room is actually facing Xin Jie Kou directly, we really enjoyed the colorful city views at night. What a pleasant surprise.
Stayed 3 nights in Jun 2023

6/10 Okay

George, Indianapolis

Stayed 2 nights in May 2023

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful hotel. Easy to get to mass transit and dining. The food choices for the breakfast are outstanding.
Stayed 2 nights in Jul 2021
Response from JESSICA on Jul 27, 2021
DEAR GUEST, THANK YOU FOR YOUR COMMENTS,HAVE A NICE DAY.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing friendly clean spacious and beautiful view
Stayed 2 nights in Apr 2020
Response from Assistant manager, Jinling Hotel on May 26, 2020
Dear guest: Thank you very much for your trust and support! We always use our high quality service to practice our brand of hospitality. We look forward to serving you again! I wish you a happy life and all the best!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing hotel helpful and friendly thank you for accepting me as a foreign national
Stayed 3 nights in Apr 2020
Response from Assistant manager, Jinling Hotel on May 26, 2020
Dear guest: Thank you very much for your trust and support! We always use our high quality service to practice our brand of hospitality. We look forward to serving you again! I wish you a happy life and all the best!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No place in Nanjing beats the location of Jinling. So easilh accessible to shops, food and subway!
Stayed 6 nights in Jan 2020
Response from Assistant manager, Jinling Hotel on May 26, 2020
Dear guest: Thank you very much for your trust and support! We always use our high quality service to practice our brand of hospitality. We look forward to serving you again! I wish you a happy life and all the best!

8/10 Good

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Jinling Hotel Nanjing
Everything was nearly perfect except the last night. My next door got quite a few people and was really loud. I called the service line and they quickly responded. The other thing is taxis usually are reluctant to go to nearby areas from the hotel.
Stayed 4 nights in Dec 2019
Response from Assistant manager of Jinling Hotel on Dec 31, 2019
Dear guest: Thank you very much for choosing Nanjing Jinling Hotel. The hotel management attaches great importance to the feelings of every guest, causing you unhappiness. We hope you can accept our most sincere apology. Your tolerance and understanding is an inspiration and support for our work. We sincerely look forward to your coming again!

4/10 Poor

J.X., New York, NY

Disliked: Cleanliness, property conditions & facilities
The property apparently is out of the date and some wooden room furnitures need refreshing. I have sinus allergy and during my 5 day stay, the dirty blanket smells and my running noses just could not stop. The shower faucet needs replacement too.
Stayed 5 nights in Dec 2019
Response from assistant manager of Jinling Hotel on Dec 20, 2019
Dear guest: Thank you for choosing Jinling Hotel! We attach great importance to what you mentioned and thank you very much for your valuable comments. At the same time, we recommend that you choose "Jinling building business room" or "Asia Pacific Business Building" when you check in next time, which will bring you a perfect experience! Looking forward to serving you again, wish you a happy life! Lobby manager of Jinling Hotel

6/10 Okay

Kong Hon

Business traveller
Liked: Cleanliness
Extremely bad wifi connections, not only at my roon, my two other colleagues located at two other floors experience also with bad wifi
Stayed 4 nights in Nov 2019
Response from assistant manager of Jinling Hotel on Dec 20, 2019
Dear guests: Thank you very much for choosing to stay in Nanjing Jinling Hotel. Thank you for your satisfaction with the service we provide. I'm sorry that the network signal fails to meet your expectations. The hotel attaches great importance to the problems you mentioned. Now it has been transferred to the relevant departments, hoping to bring you a more perfect experience next time! Wish you a happy life. We look forward to your coming again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Sumin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great service. Only thing is bathroom wall has some mold not cleaned thouroughly
Stayed 3 nights in Nov 2019
Response from Assistant Manager on Nov 21, 2019
Dear Sumin , Thank you for alerting our attention to this issue; we have directed your feedback to the appropriate department(s) in Jinling Hotel Nanjing. We will do our best to correct this in the future and apologize for any inconvenience. Please let us know how we can help you in the future, to give you the best service possible. Thank you.

8/10 Good

Xinyu, Michigan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with many restaurants and shopping malls around the area. Metro lines 1&2 are right at the hotel so it’s easy to go anywhere in the city including the train station and airport. The executive lounge has limited food and wine choices.
Stayed 4 nights in Nov 2019
Response from Assistant Manager on Nov 21, 2019
Dear Xinyu , Thank you for alerting our attention to this issue; we have directed your feedback to the appropriate department(s) in Jinling Hotel Nanjing. Please let us know how we can help you in the future, to give you the best service possible. Thank you.

10/10 Excellent

Gary, boston, ma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right in the center of the city which is close to many places we wanted to visit. Also the staffs were very friendly.
Stayed 3 nights in Nov 2019
Response from Assistant Manager on Nov 11, 2019
Dear Gary,Thank you for your positive response and for enjoying your stay at Jinling Hotel Nanjing. We value you and appreciate your choosing Jinling. We look forward to seeing and hearing from you again. Best wishes to you!

8/10 Good

Chan Man

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from 金陵饭店大堂经理 on Nov 21, 2019
尊敬的宾客:您好!非常感谢您选择金陵饭店下榻并对此次的入住感到满意,希望您未来可以继续关注金陵。热忱期待您的再次光临!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from 金陵饭店大堂经理 on Nov 21, 2019
亲爱的宾客:您好!感谢您对我们的信任与支持!「细意浓情,体验金陵」我们始终用高品质服务去实践品牌的待客之道,特别感恩像您这样陪伴我们前行,给我们不断鼓励的“家人”,期待能再次为您服务!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the property, very clean and organized. The executive room was spacious and staff were friendly and professional.
Stayed 2 nights in Oct 2019
Response from Assistant Manager on Nov 7, 2019
Dear Guest , Thank you so much again for your help. Warmly welcome you back to Jinling Hotel with your family and friends in the future. Best and warmest wishes to you. Assistant Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from 金陵饭店大堂经理 on Nov 21, 2019
亲爱的宾客:您好!感谢您对我们的信任与支持!「细意浓情,体验金陵」我们始终用高品质服务去实践品牌的待客之道,特别感恩像您这样陪伴我们前行,给我们不断鼓励的“家人”,期待能再次为您服务!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, location, friendly staff and service. good view of the city.
Stayed 1 night in Oct 2019
Response from Assistant Manager on Nov 7, 2019
Dear XX , Thank you so much again for your help. Warmly welcome you back to Jinling Hotel with your family and friends in the future. Best and warmest wishes to you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from 金陵饭店大堂经理 on Nov 21, 2019
亲爱的宾客:您好!感谢您对我们的信任与支持!「细意浓情,体验金陵」我们始终用高品质服务去实践品牌的待客之道,特别感恩像您这样陪伴我们前行,给我们不断鼓励的“家人”,期待能再次为您服务!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good service and room is clean and neat . Good good
Stayed 10 nights in Sep 2019
Response from Assistant Manager on Nov 7, 2019
Dear Guest,Thank you for your positive response and for enjoying your stay at Jinling Hotel Nanjing. We value you and appreciate your choosing Jinling. We look forward to seeing and hearing from you again. Best wishes to you!

10/10 Excellent

Haijiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from 金陵饭店大堂经理 on Nov 21, 2019
亲爱的宾客:您好!感谢您对南京金陵饭店的认可,看到您对我们的服务感到满意,我们非常欣慰,我们也将继续不断提高自身服务品质,力求为您提供更优质的服务。

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was in a good location, the room was a bit run down and the air conditioning was not working properly.
Stayed 3 nights in Sep 2019
Response from Assistant Manager on Nov 21, 2019
Dear Guest , Thank you for alerting our attention to this issue; we have directed your feedback to the appropriate department(s) in Jinling Hotel Nanjing. We will do our best to correct this in the future and apologize for any inconvenience. Please let us know how we can help you in the future, to give you the best service possible. Thank you.

6/10 Okay

Liu, Boston

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Located in the center of the city, convenient for shopping and public transportation. Staff are friendly and helpful, but sometimes are not as professional as those from other international brands. The front desk is not obvious as expected at the lobby of Yatai Building. Breakfast is good, but lack for local tastes. No washlet in room, quite uncommon for new hotels in Asia. What made me most grateful is that Miss 陈琪 from housekeeping department helped me a lot to find my left items and shipped back to me with carefulness.
Stayed 1 night in Sep 2019
Response from Assistant Manager on Nov 7, 2019
Dear Guest,Thank you for your positive response and for enjoying your stay at Jinling Hotel Nanjing. We value you and appreciate your choosing Jinling. We look forward to seeing and hearing from you again. Best wishes to you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and gym Room a bit old. Ex ellent location
Stayed 4 nights in Aug 2019

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm hospitality felt.
Check in was fantastic. Concierge with the Nam of Wu Hao Yu. Went out of the way to help me retrieve my package. Kudos to him.
Stayed 6 nights in Aug 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nanjing Jinlin
Great hotel int he heart Nanjing
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Business traveller
This hotel is okay for a short stay but I feel the rooms are in need of renovation
Stayed 1 night in Jul 2019

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful surprise
I think this is one of the best hotels I have ever been to. Very surprised how beautiful it is.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Good hotel , would stay again. Breakfast a little expensive but a good choice of western food.
Stayed 2 nights in Jul 2019

10/10 Excellent

James, Chevy Chase

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - good location.
Great location. Next to metro stop. - use Exit 6. Old tour has some cooling issues. Our room could not cool below 34 so they moved us to a new room where bedroom cooled to 33 at best. This was in the old tower. Our children in the new tower were able to cool to lower temperature.
Stayed 4 nights in Jul 2019

8/10 Good

xiaoming

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

SAIDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and clean room
Hotel is near to historical area. Room is clean and good conditions. Staffs are polite and helpful
Stayed 1 night in Jun 2019

10/10 Excellent

Choo Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
出入很方便,地铁入口就在酒店门外旁。附近都是购物商城。值得一提是酒店的服务很好,特别是王佳和李杰,他们态度很友善,很乐意帮助住客!
Stayed 3 nights in Jun 2019

8/10 Good

Henri

Liked: Cleanliness, property conditions & facilities, room comfort
Check in and check out was REALLY TOO SLOW. Also, one room was the same as booked but the other one was not correct.
Stayed 3 nights in May 2019

10/10 Excellent

Zhong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed in this hotel for the past two years when I brought my parents with me to visit my birth place. We stayed there for ten days each time. I have to say that I am very impressed and will stay there whenever I visit Nanjing. Floor staff were very attentive and responsive and cleaned up room quickly whenever my 80 plus years old parents messed up. Thank you Ann Wv and Fiona Zhu. You are wonderful. My parents accidentally left 900 yuan in their hotel room and I got a message from Camilln Wang before I landed in LA. Great people. Great hotel. See you all next year.
Stayed 10 nights in Mar 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Great location, but very old room and quite small size with deteriorated bathroom, beds... air conditioning is not working properly
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel but breakfast is lacking. Coffee cups were hard to find. Tables were scarce too. Still a great place to stay.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not a new hotel but very good location, there is new tower if you want to experience the new facility, overall this is a nice hotel
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2019