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Reviews of The Heron By Sarovar Portico India

4 out of 5
The Heron By Sarovar Portico India
Jakaya Kikwete Road, Opposite Provincial Police Headquarters, Nairobi

Reviews

8.0

Very good

Rating 10 - Excellent. 84 out of 271 reviews" "
Rating 8 - Good. 118 out of 271 reviews" "
Rating 6 - Okay. 47 out of 271 reviews" "
Rating 4 - Poor. 14 out of 271 reviews" "
Rating 2 - Terrible. 8 out of 271 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Barry, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
It was great, as usual
Stayed 2 nights in Jun 2023

10/10 Excellent

Paula

Liked: Staff & service, amenities, property conditions & facilities
Fabulous breakfast!
Stayed 1 night in Mar 2023
Response from Reservations on Apr 5, 2023
Dear Guest,Thank you for your valuable feedback. We are glad you enjoyed your stay and hope to host you once more.

2/10 Terrible

Kathryn

Disliked: Cleanliness, staff & service, amenities
I wouldn’t recommend this hotel for solo female travellers. On check out, the hotel demanded additional payment, and the men behind the front desk displayed aggressive behaviour. It was dark and very early morning with no one around. They called in extra men and wouldn’t let me leave until I paid them around $400USD. I had already paid the hotel for my stay. It was a scary experience.

10/10 Excellent

Merris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Rooms are big and have refrigerators, microwave, tea kettle. We enjoyed our stay. There’s also a pool and gym which we didn’t get to use. Can walk to CBD and arboretum from location
Stayed 2 nights in Jul 2022
Response from Fridah R. on Jul 16, 2022
Dear Guest, Thank you for your favorable feedback and rating. We are glad you enjoyed your stay and look forward to hosting you again in the future.

8/10 Good

Valerie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2022
Response from Fridah on Jul 13, 2022
Dear Guest, Thank you for your valuable rating, we are glad you enjoyed your stay and look forward to hosting you again

6/10 Okay

stephen

Stayed 2 nights in Oct 2021

8/10 Good

Derrick

Liked: Cleanliness, staff & service, amenities
The staff was very attentive and helpful. Room was spacious
Stayed 4 nights in Nov 2021
Response from Reservations on Nov 18, 2021
Dear Guest, Thank you for your valuable feedback and rating. We are glad you enjoyed your stay and hope to host you once more and make your stay exceptional.

4/10 Poor

CONOR

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
OK but not ideal for a good night's sleep
Whilst architecturally some nice touches, hotel did not send transfer for airport pick-up. When called, they said had no record. Not the case though. Most frustrating. Service was slow, albeit staff most friendly. Biggest issue was noise. The rooms are not well soundproofed at all. Very lo Iittle sleep.
Stayed 2 nights in Nov 2021
Response from Reservations on Nov 16, 2021
Dear Guest, Thank you for your valuable feedback and ratings, We apologies for the unsatisfactory service offered and we promise to action on all the feedback given. We hope to host you once again and make your stay exceptional

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff,clean,good food and conveniently located near Nairobi CBD.
Stayed 1 night in Oct 2021
Response from Reservations on Oct 20, 2021
Dear Guest, Thank you for your valuable feedback. We are glad you enjoyed your stay and hope to host you again.

4/10 Poor

Malgorzata

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
No hot water, poor internet.
Internet was terrible. No hot water. I didn't take a hot shower for 3 days.
Stayed 2 nights in Aug 2021
Response from Reservations on Sep 8, 2021
Dear Guest, Thank you for your valuable feedback and ratings, We apologies for the unsatisfactory service offered and promise to action on all the feedback given. We hope to host you once again and make your stay exceptional

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
5 Star with 5 stars in reserved......period
Stayed 5 nights in Feb 2021
Response from Fridah Reservations on Feb 22, 2021
Dear Guest, Thank you for your favorable feedback. We are glad you enjoyed your stay and look forward to hosting you.

8/10 Good

Abdi, Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service was amazing here. But the internet was really slow in my room and kept disconnecting. The food also takes forever to come to your room and the water completely turned off on my last day here. Other than that it was a very pleasing stay but not exceptional
Stayed 3 nights in Dec 2020
Response from Reservations on Dec 7, 2020
Dear Guest, Thank you for your valuable feedback and ratings, We apologies for the unsatisfactory service offered and promise to action on all the feedback given. We hope to host you once again and make your stay exceptional.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2020
Response from Reservations on Dec 7, 2020
Dear Guest, Thank you for your valuable feedback and ratings, we are glad you enjoyed your stay and look forward to hosting you once again.

6/10 Okay

Ham, Nairobi

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Worn out and old. It takes hours for reception to answer calls
Stayed 2 nights in Nov 2020
Response from Reservations on Nov 24, 2020
Dear Guest, Thank you for your feedback, we apologize the experience you had and have taken the feedback with all the seriousness it requires and shall work on it to ensure your next stay is amazing.

10/10 Excellent

Verified traveller

Stayed 7 nights in Dec 2019
Response from Reservations on Mar 3, 2020
Dear Guest, Thank you for your valuable rating. We are glad you enjoyed your stay and hope to host you again.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Not far from airport, Swahili style structure, staff very accommodating
Stayed 1 night in Dec 2019
Response from Reservations on Feb 12, 2020
Dear Guest, Thank you for your valuable feedback and ratings, we are glad you enjoyed your stay and look forward to hosting you once again.

8/10 Good

JaneM, Toronto, Canada

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quiet and quite well cared for. It has 2 restaurants with quite good food. It also has a good gym and nice pool. The beds are comfortable. It is a very good place to stay in Nairobi.
Stayed 2 nights in Dec 2019
Response from Reservations on Feb 1, 2020
Dear Guest, Thank you for your valuable feedback, we are glad that you enjoyed your stay at the hotel and hope to make it even better on your next stay.

10/10 Excellent

Nino

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nic hotel in Nairobi
Very nicely located hotel, very helpful staff and reception, good facilities such as gym, sauna, pool, excellent breakfast included. Rooms are clean and cleaned every dayI would go there again. The shower isn't very comfortable/modern but for the price it's a good deal
Stayed 3 nights in Nov 2019
Response from Reservations on Dec 11, 2019
Dear Guest, Thank you for your valuable feedback and rating, we are lad you enjoyed your stay with us, we have taken note on the shower issue and we will work on it to ensure your next stay is wonderful. We are glad to have hosted you and look forward to your next stay.

8/10 Good

Orisunmbola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value for Money Right In the Middle Of Nairob
This hotel is good value for money in a good and accessible area of Nairobi. The food could be better - Breakfast is plain and even the ala carte menu wasn't fantastic. The service is just ok but yet again on this stay, their hot water system needs a real overhaul - getting a hot shower is a tall order particularly at 4am.
Stayed 1 night in Nov 2019
Response from Reservations on Nov 22, 2019
Dear Guest, Thank you for your valuable feedback and rating, we have taken note on all the information you have shared and have taken into advisement and shall act on them. We apologize if your stay was not as expected and hope to make your stay great the next time you stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management and staff were very accommodating. 8 would definitely stay at this property again.
Stayed 3 nights in Nov 2019
Response from Reservations on Nov 22, 2019
Dear Guest, Thank you for your valuable feedback and rating. We are glad you enjoyed your stay and are glad to host you once more.

6/10 Okay

john

Business traveller
Liked: Staff & service
The property is in a safe neighborhood, nothing around in terms of shops or other attractions. Room size is okay, One thing that I must mention is that the towels are really old and literally falling apart.
Stayed 1 night in Nov 2019
Response from Reservations on Nov 22, 2019
Dear Guest, Thank you for your valuable feedback, we have taken the feedback into account and shall action on it and make changes to ensure your next stay is wonderful.

10/10 Excellent

Laura E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. Passed on my request to extend my check-out to cleaning crew and 2nd shift staff so that everyone was informed.
Stayed 1 night in Nov 2019
Response from Reservations on Nov 22, 2019
Dear Guest, Thank you for your valuable feedback and favorable ratings, we are glad you had a wonderful time with us and hope to make your stay even better when you return.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Everything about the property was great. I was able meet a lot of new friends and i would definitely stay here again.
Stayed 3 nights in Oct 2019
Response from Neeraj on Nov 5, 2019
Dear Guest, Thank you for your feed back.We are delighted you had a pleasant stay. Look forward to welcome you again. Regards Neeraj

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in junior suite. Only challenge was my Bishop did not get his room on arrival until I reached from the airport. Noise from pool 7 am gym class. Doors banging at night from other guests coming and going. Otherwise ok. Good breakfast.
Stayed 2 nights in Oct 2019
Response from Reservations on Nov 22, 2019
Dear Guest, Thank you for your valuable feedback and rating, we have taken note on all the information you have shared and have taken into advisement and shall act on them. We apologize if your stay was not as expected and hope to make your stay great the next time you stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019
Response from Reservations on Nov 22, 2019
Dear Guest, Thank you for your favorable ratings, We are glad you enjoyed your stay with us.

8/10 Good

Harjot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay, Clean, friendly staff & comfort
Stayed 1 night in Oct 2019
Response from NEERAJ on Oct 14, 2019
Dear Guest, Thank you so much for your feed back.We are glad that you had a comfortable stay. We look forward to welcome you. Regards Neeraj

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Reservations on Oct 7, 2019
Dear Guest, Thank you for your favorable feedback, we are glad you enjoyed your stay and look forward to hosting you again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, not right in the city and not far from city center.
Stayed 2 nights in Sep 2019
Response from NEERAJ on Sep 25, 2019
Dear Guest, Thank you so much for your review.We are glad that you enjoyed the stay. Look forward to welcome you. Regards Neeraj

8/10 Good

Verified traveller

Stayed 5 nights in Sep 2019
Response from NEERAJ on Sep 17, 2019
Dear Guest, Thank you so much for your review .We are delighted you had a pleasant stay.Look forward to welcome you. Regards Neeraj

10/10 Excellent

Mfizi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Fridah Rono on Sep 9, 2019
Dear Guest, Thank you for your valuable positive feedback, we are glad you enjoyed your stay and hope to host you again.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk or receptionist BAD and rooms are bad as well capboard doors broken
Stayed 1 night in Aug 2019
Response from Reservations on Sep 2, 2019
Dear guest, We appreciate taking the time to write this review, I am very sorry to hear that your stay did not meet your expectations. Be assured this in not the kind of service we would like to offer you and I understand your dissatisfaction.We have taken corrective measures in the front desk and the rooms and appreciate your feedback.

10/10 Excellent

Catherine, Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 nights. We enjoyed many meals. The staff was professional and friendly. They always went above and beyond! Even before we arrived our questions were answered quickly and above our satisfaction! We were very happy and would love to visit again!
Stayed 1 night in Aug 2019
Response from Fridah Rono on Aug 22, 2019
Dear Guest, Thank you for your valuable feedback, we are glad you enjoyed your stay. Look forward to welcome you back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Neeraj on Aug 13, 2019
Dear Guest, Thank you for your review.We are glad your stay was comfortable.Look forward to welcome you again. Regards Neeraj

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Very clean and the staff was friendly. Very nice place
Stayed 1 night in Jul 2019
Response from Neeraj on Jul 31, 2019
Dear Guest, Thank you for your valuable feedback. Look forward to welcome you. Regards Neeraj

8/10 Good

Camilo

Liked: Staff & service
Normal stay, nothing special.
The stay was good!! The shower was quiet little, but for one night was ok.
Stayed 1 night in Jun 2019
Response from Reservations on Jul 16, 2019
Dear Guest, Thank you for your valuable review of our facility, we have taken note on the shower issue and are going to work on it. We are glad you stayed with us and hope to host you once again and be able to enjoy our facilities and have a wonderful time.

10/10 Excellent

Verified traveller

Stayed 5 nights in May 2019
Response from Reservations on Jul 16, 2019
Thank you for your positive review. We are glad you enjoyed your stay and hope to make it even better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and cordial staff. Great gym with up-to-date machines and a nice steam room. Extended the courtesy of storing some luggage while I was away for an extended period.
Stayed 2 nights in May 2019
Response from Reservations on Jul 16, 2019
Dear Guest, Thank you for your positive review, we are glad you enjoyed your stay and the facilities at the hotel. We do hope to make your stay next time even better and for you to enjoy more of our facilities.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The location for this property is great. I have stayed at the property over the last 15 years and the service has really declined; for example the white towels are torn , rugged and do not appear white any more; no wash clothes are provided in the rooms. The area rugs are pretty dusty, either remove them or have them washed.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from Neeraj on May 15, 2019
Dear Guest, Thank you so much for your review.We are delighted to see that you had a pleasant stay. Look forward to welcome you. Regards Neeraj

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Reservations on Apr 24, 2019
Dear Guest, We appreciate for your valuable review and rating . We look forward to welcome you soon and make your stay better. Regards

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service
Very nice hotel, great service and food, clean highly recommended
Stayed 2 nights in Feb 2019
Response from Neeraj on Feb 25, 2019
Dear Ms.Maria, We really appreciate for your positive feedback. Our constant efforts are to maintain the service standards and keep our guests happy. We look forward to welcome you. Regards Neeraj

8/10 Good

Barbara, Chicago, Il

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in Heron Portico for 3 nights. The check in process was quick and pleasant. The room was clean and had everything that we needed. There is a restaurant and a cafe on a main floor and both serve decent food. I do have to mention that we had to wait for our main course order for an hour before it was served so make sure you have enough time to wait for food and enjoy your dinner. There were a couple of times that I went to the front desk to ask a question and I was not sure if the front desk staff fully understood what I was asking for. I would expect that front desk staff would speak fluent English to ensure no mistakes. Also, credit card machine at the restaurant worked only every other time and often we found ourselves having to go to the front desk multiple times to exchange money to pay for food because the restaurant was not able to process our credit card payment. Lastly, I found it interesting that our taxi ride from the airport (booked at the airport kiosk) cost us 2000 KES but when we booked the taxi ride to the airport through the hotel lobby, it cost us 3500 KES. You may be better off book your taxi ride somewhere else if you don’t want to be overcharged.
Stayed 1 night in Feb 2019
Response from Neeraj on Feb 12, 2019
Dear Guest, Thank you so much for writing your review. We are delighted to note that the stay was comfortable. We have made note of the delay in food services and inconvenience caused owing to credit card. The taxi services provided to you seems to be higher in charges is owing to the tax component,charges for the facility and the service provided. Hope to welcome you soon. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 mins by Uber (about US$1.80) to the city center. It is in a quiet area and we only managed to hear 2 sirens from ambulance during our stay here. Stayed 1 night
Stayed 1 night in Feb 2019
Response from Neeraj on Feb 4, 2019
Dear Guest, We appreciate for your valuable comments.We are glad to see a good rating . We look forward to welcome you soon. Regards

6/10 Okay

Tahssen

Disliked: Staff & service, property conditions & facilities, room comfort
Shower issue it took 5 tripe to fix a shower head
Stayed 5 nights in Dec 2018
Response from Neeraj on Jan 23, 2019
Dear Valued Guest, I am personally dismayed to know of the incidents which affected your pleasant stay at The Heron Portico Nairobi. We will certainly take necessary corrective measures and we will do our best to delight you, should you give us the opportunity in future. We look forward to welcoming you back at The Heron Portico Nairobi. Yours sincerely, NEERAJ

8/10 Good

maria, sao paulo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2018
Response from Reservations on Dec 29, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really like this hotel. It is in good location, nice people and good service.
Stayed 3 nights in Nov 2018
Response from Neeraj on Nov 16, 2018
Dear Ms.Nancy, Thank you so much for your positive feed back.We are glad that you had a nice stay. We look forward to welcome you.

6/10 Okay

Jann, Nanyuki, Kenya

Liked: Cleanliness, staff & service
Nice hotel with some personality. Staff is very friendly, all around. We like the bar, it's intimate with a tree growing through it. The downsides are the size of the room (smallish) and inability to adequately lower the room temperature for comfortable sleep - the thermostat did not go below 19. The bedding is a covered quilt but without a separate top sheet, so upshot is we were too warm and no way to have a light cover.
Stayed 1 night in Nov 2018
Response from Neeraj on Nov 16, 2018
Dear Jann, Thank you so much for your feed back. we have made note of you comments regarding the thermostat - they are fixed for that temperature as standard practice. We have briefed the team for providing separate sheet upon request by the guest. We hope to welcome you .

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Neeraj on Oct 29, 2018
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEERAJ

8/10 Good

Debasish, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very good for us like a family with child the twin bed size is more bigger like minimum 3 feet
Stayed 1 night in Oct 2018
Response from Neeraj on Oct 29, 2018
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEERAJ

8/10 Good

Verified traveller

Stayed 1 night in Oct 2018
Response from Neeraj on Oct 29, 2018
Dear Valued Guest, Thank you for posting your review of The Heron Portico Nairobi . We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities ,services and the team.We hope to serve you again soon. Yours sincerely, NEERAJ General Manager