Front of property

Reviews of Panari Hotel

4 out of 5
Panari Hotel
Mombasa Road, Nairobi

Reviews

7.8

Good

Rating 10 - Excellent. 73 out of 197 reviews" "
Rating 8 - Good. 57 out of 197 reviews" "
Rating 6 - Okay. 37 out of 197 reviews" "
Rating 4 - Poor. 21 out of 197 reviews" "
Rating 2 - Terrible. 9 out of 197 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

james, Midway

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful hotel with an amazing staff. Excellent price.. will definitely stay there again
Stayed 2 nights in Mar 2024
Response from Ephraim on Mar 13, 2024
Dear James,Greetings from The Panari Hotel. Thank you for your 5-star review of our hotel. We are delighted to note that you enjoyed your stay with us and that our staff contributed to your positive experience. We would love to welcome you back in the nearest future.Kind Regards,

6/10 Okay

Salahudin

Disliked: Staff & service
Good location. No windows to open for fresh air
Stayed 1 night in Dec 2023
Response from Ephraim on Mar 10, 2024
Dear Salahudin,We would like to thank you for staying with us and for taking the time to send us your comments. Every comment has great importance for us on the way to reach our first aim which is targeted to catch the guest's satisfaction with an understanding of excellent service quality.We hope your travel plans will allow you another visit to The Panari Hotel and we will have the pleasure of welcoming you again in the nearest future.Best regards,Ephraim Emodo

10/10 Excellent

Fredrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ephraim on Feb 28, 2024
Dear Fredrick,Greetings from The Panari Hotel. Thank you for your 5-star review of our hotel. We are glad to know that you enjoyed your stay with us and that our staff contributed to your positive experience. We would love to welcome you back in the nearest future.Kind Regards,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from Ephraim on Feb 28, 2024
Dear Andrew,Thank you for your 5-star review of our hotel. We are glad to know that you enjoyed your stay with us and that you had a positive experience. We would love to welcome you back in the nearest future.Kind Regards,

10/10 Excellent

Rosebell

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Ephraim on Feb 14, 2024
Dear Rosebell,Greetings from The Panari Hotel. Thank you for your 5-star review of our hotel. We are glad to know that you enjoyed your stay with us and that you had a positive experience. We would love to welcome you back in the nearest future.Kind Regards,

10/10 Excellent

Safia

Stayed 2 nights in Jan 2024
Response from Ephraim on Mar 27, 2024
Dear Sofia,Greetings from The Panari Hotel. Thank you for your 5-star review of our hotel. We are glad to know that you enjoyed your stay with us.We would love to welcome you back in the nearest future.Kind Regards,

10/10 Excellent

Hugh

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Really great stay and good value for money all around. Staff and facilities excellent! Thank you all! First visit to Kenya and a really great experience all around
Stayed 11 nights in Jan 2024
Response from Ephraim on Jan 29, 2024
Dear Hugh,Greetings from The Panari Hotel. Thank you for your 5-star review of our hotel. We are glad to know that you enjoyed your stay with us and that our staff contributed to your positive experience. We would love to welcome you back in the nearest future.Kind Regards,

10/10 Excellent

Venuste

Liked: Cleanliness, staff & service, property conditions & facilities
I like the Panari
Stayed 2 nights in Jan 2024
Response from Ephraim on Jan 25, 2024
Dear Venuste,Greetings from The Panari Hotel. Thank you for your 5-star review of our hotel. We are glad to know that we met and exceeded your expectations.We would like to express our sincere gratitude for your positive comments about the Panari Experience.We would love to welcome you back in the nearest future.Kind Regards,

10/10 Excellent

Dut, Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. I had a room on the 6th floor facing the park and it was a nice view.
Stayed 1 night in Jan 2024
Response from Ephraim on Jan 25, 2024
Dear Laurel,Greetings from The Panari Hotel. Thank you for your 5-star review of our hotel. We are glad to know that you enjoyed your stay with us and that you loved the nice view of the park. We would love to welcome you back in the nearest future.Kind Regards,

10/10 Excellent

Hamber Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful and peaceful place to lodge. Everyone was nice and helpful
Stayed 6 nights in Jan 2024
Response from Ephraim on Jan 22, 2024
Dear Jerry,Greetings from The Panari Hotel. Thank you for your 5-star review of our hotel. We are glad to know that you enjoyed your stay with us and that our staff contributed to your positive experience. We would love to welcome you back in the nearest future.Kind Regards,

10/10 Excellent

Innocent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More activities to do. Sometimes i felt i wasnt close to the city. I loved it.
Stayed 2 nights in Jan 2024
Response from Ephraim on Jan 13, 2024
Dear InnocentThank you for taking the time to share your review following your recent stay at The Panari Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time with us at The Panari Hotel. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Best regards,

10/10 Excellent

Agwah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will be staying there again on my next trip
Stayed 1 night in Dec 2023
Response from Ephraim on Dec 14, 2023
Dear Agwah,At The Panari Hotel our goal is to meet and exceed our guests' expectations. I am delighted to know that we have delivered a true hospitality to you. we would like to sincerely thank you for the feedbackWe value your feedback and look forward to welcoming you back soon.Kind regards,

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to have some electrical outlets near the headboard to plug in the phone and other devices while going to sleep. Otherwise great place to stay
Stayed 1 night in Dec 2023
Response from Ephraim on Dec 8, 2023
Dear Tim,Greetings from The Panari Hotel. Thank you for your 5-star review of our hotel. We are glad to know that you enjoyed your stay with us and that you had a positive experience. We have noted the area of concern and communicated with the team.We would love to welcome you back in the nearest future.Kind Regards,

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, property conditions & facilities
I liked the staff from the gate to the room.
Stayed 1 night in Nov 2023
Response from Ephraim on Nov 28, 2023
Dear MargaretFirst and foremost i would like to sincerely thank you for recommending Panari Hotel after your recent stay.The team is delighted to know that we met your expectations and that we were part of your positive experience.We would like to express our sincere gratitude for your recommendation.We are looking forward to hosting you on your next visit.Kind regards

6/10 Okay

yogesh

Stayed 2 nights in Nov 2023
Response from Ephraim on Nov 23, 2023
Dear Mr. YogeshThank you for staying with Panari Hotel.We are however saddened to learn you did not enjoy your stay in entirety. The management values feedback and we have taken this seriously to ensure we meet guest expectations.We are hoping you will give us another chance on your next visit to Nairobi.Best regards

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was beautiful the food was good and the tour guide Brian was amazing.
Stayed 6 nights in Nov 2023
Response from Ephraim on Nov 14, 2023
Dear MarciaThank you for the five star review of Panari Hotel.We are pleased to know to loved the beauty of the hotel and the food experience. The associates are delighted to learn that our staff were part of your positive experience. We would like to express our since gratitude for the positive review. We would love to welcome you back on your next visit.Kind regardsEphraim EmodoFront Office Manager

10/10 Excellent

Cordell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the stuff my expectation , especially Moses always greet us with a smile everything was what we expected.
Stayed 4 nights in Oct 2023
Response from Ephraim on Oct 25, 2023
Dear CordellThank you for the 5 star review of our hotel.The team is delighted to know that we met your expectations.We are also pleased to know that staff were part of your positive experience.We are looking forward to hosting you in the near future.Kind regards

4/10 Poor

violet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ephraim on Oct 25, 2023
Dear VioletThank you for staying with Panari Hotel.I am concerned that we did not meet your expectations.I have communicated to the team the areas of concern and we shall look into them.I hope you will give us another chance to host you.Kind regards

2/10 Terrible

Lukasz

Stayed 1 night in Oct 2023
Response from Ephraim on Nov 7, 2023
Dear LukaszThank you for staying with us.I have however noted you did not enjoy everything about your stay. I have shared this with the team and we take feedback seriously.We are hoping you will give us another chance in your next visit.Kind regards

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Hotel! Great service.
Stayed 1 night in Aug 2023
Response from Ephraim on Oct 25, 2023
Dear SamuelThank your for the 5 star review of our hotel.The team is delighted to know we met your expectations.I am looking forward to hosting you in the near future.Kind regards

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, excellent service.
The hotel is so close to the airport... which is great, and the Southern Bypass. This is an excellent location for the park too, as there are entrances only 5-10 minutes from the lobby. The food was quite good and the restaurants had particularly tasty Indian foods. Generous portions (no appetizer needed) and speedy services... The staff were absolutely outstanding. So kind, courteous and helpful. In particular, Clara and Alfred took amazing care to get to know me and create a number of moments I will never forget. Whether work or eco-vacation, I love this hotel. The views of the park from the bar are splendid and relaxing.
Stayed 1 night in Aug 2023
Response from Masha Kalama on Aug 28, 2023
Dear Samuel,Thank you for your excellent review on the Hotel and services offered. We do not take it for granted. We endeavor to meet our guest's expectation and offer great services all the time. We have passed on your compliments to our staff and we are ready to host you in your next visit. Thank you again for your patronage.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Masha Kalama on Aug 28, 2023
Dear Jope,Thank you for your positive review. We appreciate your patronage and we will constantly improve our service offering. Looking forward to hosting you in your next visit

8/10 Good

Adam

Stayed 1 night in Jul 2023
Response from Masha Kalama on Aug 28, 2023
Dear Adam,Thank you for your positive feedback. We appreciate your patronage of our hotel. We will always look forward to hosting you in your next visit.

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing time!
Whether from the clean and luxurious rooms to the great food we enjoyed our stay! I would highly recommend getting a massage ! Best one ever! Luke at the bar in the lobby made us the best cocktails! His spicy mojito was the bomb!! We will be back the next time we come to Kenya!!
Stayed 2 nights in Jul 2023
Response from Masha Kalama on Jul 31, 2023
Dear Shawna,Thank you for your excellent review on our Hotel. We do not take it for granted and we appreciate your patronage.We take notice of how Luke met your expectation and we are happy that you will be back to Panari. We have passed your message.We will be looking forward to hosting you in your next visit and assure you of our attention to all our guests all the time .

8/10 Good

Erastus

Stayed 1 night in Jul 2023
Response from Masha Kalama on Aug 28, 2023
Dear Erastus,Thank you for your feedback. We do not take it for granted. We continuously improve our service offering to meet our guests' expectations.We are ever hopeful that in your next visit, please be our guest.

8/10 Good

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is clean and accessible. Gated security stop at the front. Taxi pick-up from airport offered. The view from the front of the building is excellent, not so nice at the back.
Stayed 1 night in Jul 2023
Response from Masha Kalama on Jul 27, 2023
Dear Kelsey,Thank you for your excellent review on the Hotel during your recent stay. We have taken notice of your liking of the front view of the Hotel. We will strive to ensure we maintain the highest standard of the hotel cleanliness and all services offered.Thank you again for your patronage and we are looking forward to hosting you in your next visit.

6/10 Okay

Michael

Liked: Staff & service
Stayed 3 nights in Jul 2023
Response from Masha Kalama on Jul 27, 2023
Dear Michael,Thank you for your excellent review on the hotel. We do not take it for granted and we appreciate your patronage.We look forward to hosting you in your next visit.

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Masha Kalama on Jun 25, 2023
Dear Gladys,Thank you for your excellent review. Your patronage is greatly appreciated and cannot be taken for granted.We will always strive to meet our guest's expectations.Looking forward to hosting you soon.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the security systems including electronic only resident access to elevator and rooms
Stayed 2 nights in Jun 2023
Response from Masha Kalama on Jun 25, 2023
Dear Patrick,Thank you for your review. We appreciate your patronage and we do not take it for granted. We will strive to meet our guest's expectations and improve the areas that may not have met your expectations.Looking forward to hosting you soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023
Response from Masha Kalama on May 21, 2023
Dear Kevin,Thank you for your positive review. We appreciate your patronage.We strive to meet our guest's expectation and continue improving our service delivery.We look forward to hosting you again.

6/10 Okay

Angeth Acol De

Liked: Cleanliness, staff & service
I liked the location. but didn't like the bathrooms. there were
Stayed 1 night in May 2023
Response from Masha Kalama on May 21, 2023
Dear Angeth,Thank you for your feedback. We are glad you liked the Hotel location. We also have noted your dislike of our bathrooms and we are sorry that this did not meet your expectation.Please let us know exactly what you would like done to enhance/improve on the same such that in your next visit we do not end up giving you the same.

8/10 Good

Kimberlee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for families with kids: ice skating, movie theatre, games, House of Leather, etc. Rooms ate spacious.
Stayed 1 night in Apr 2023
Response from Masha Kalama on Apr 11, 2023
Dear Kimberlee,Thank you for your review and the compliments. We will be looking forward to hosting you again and we assure you of our attention and service to you at all times.

8/10 Good

Alice

Stayed 1 night in Apr 2023
Response from Masha Kalama on May 21, 2023
Dear Alice,Thank you for your excellent review on the Hotel services.We look forward to hosting you again.

8/10 Good

Santa

Travelled with partner
Liked: Cleanliness, staff & service
Large animals just across the street, and friendly, engaging professional staff.
Stayed 1 night in Feb 2023
Response from Masha Kalama on Apr 11, 2023
Dear Santa,Thank you fr your feedback and the compliments to our staff. We will always strive to offer our best services and attention all the time.

2/10 Terrible

Eman

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC not working for the whole stay and refused to change rooms Got robbed stole money from my wallet Worst service ever Food quality was bad
Stayed 2 nights in Feb 2023
Response from Masha Kalama on Apr 29, 2023
Dear Eman,Thank you fr your good review. All our room ACs were serviced and are working optimumly. Corrective measures are in place and services have been revamped. We have variety and we are asking for second chance to right the areas that did not meet your expectation.Looking forward to hosting you in your next visit.

10/10 Excellent

Pazhman

Liked: Staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Feb 2023
Response from HK on Feb 14, 2023
Dear Pazhman,Good to know that you had a wonderful stay with us. we value your feedback and we appreciate that you find time to rate your last stay with us.We will be glad to host you/your family/friends to stay with us again.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to airport and city was perfect.
Stayed 1 night in Jan 2023
Response from HK on Feb 14, 2023
Dear Peter,Thank your for choosing Panari Hotel during you visit to Nairobi, and finding your time to rate your stay with us. We will be glad to know that you enjoyed your stay and we are looking forward to hosting you/your family or friends during your next visit. Kind Regards

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Rod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Good rooms. Breakfast was a bit pricey considering the cost of the room. Would east breakfast at the little cafe next time.
Response from HK on Jan 8, 2023
Dear Rod,Happy New Year.We are glad that you had a grate experience during your stay with us. Thank you for finding time to write a review. We look forward to hosting you again. We wish you peace, prosperity, health, and great happiness this joyous season and during the new year ahead.Kind regards.

2/10 Terrible

DISMAS

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
These two staff have zero customer care service Simion and Ann both at the reception
Response from HK on Dec 23, 2022
Dear Dismas,Happy Holiday!We have noted with great concern about your experience at reception during your stay, we have took the initiative of retraining our staff on customer service and we assure you of better and memorable stay on your next visit. Thank you for the business support this year. We are so grateful to have clients like you. We wish you peace, prosperity, health, and great happiness this joyous season and during the new year ahead. Henry Kimani Duty Manager 0718170569.

8/10 Good

Tanisha

Stayed 1 night in Nov 2022
Response from HK on Nov 28, 2022
Daer Tanisha,Thank you for taking your time to review your last stay with us.We look forward to hosting you again soon.Stay safe and warm regardsHenry K.

8/10 Good

Marquisette Annette

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Aug 2022

8/10 Good

ESTHER

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff
Stayed 9 nights in Jun 2022
Response from TOM W.O. on Aug 25, 2022
Dear Esther,Greetings of the day!May you accept apology for delayed response on your positive feedback.We are glad you had a memorable experience during your stay with us.We appreciate your comments, suggestions & criticism which helps us improve on overall customer service delivery.Thank you very much for choosing to stay at The Panari Hotel and we look forwrad to hosting you on your next visit.Kind regards,TOM W.O.

10/10 Excellent

Stacy

Liked: Staff & service, amenities, property conditions & facilities
Really calming. Friendly staff
Stayed 1 night in May 2022
Response from H.K on Jun 20, 2022
Dear Stacy, Greetings from Panari Hotel, Thank you for taking the time to write the review, I'm thrilled to hear you appreciated and enjoyed your stay. Looking forward to hosting you again. Kind regards

4/10 Poor

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from H.K on May 17, 2022
Dear Esteemed guests, Thank you for taking the time to rate us. However, I'm sorry to see that you were not sanctified with your stay. this is surely not what we would like to hold ourselves to when it comes to the quality of our service. we promise a different experience during the next stay. looking forward to hosting you and your family again Best regards...

10/10 Excellent

Abdiqani

Stayed 1 night in Sep 2021
Response from PK on Oct 1, 2021
Dear Abdiqani, Greeting from Panari Hotel and Resort. Thank You for choosing Panari Hotel, we rely appreciate your feedback which assists in improving overall customer service and we are delighted and looking forward to make more reservation for you, family and friends while visiting Nairobi or Nyahururu. Best Regards, H. Kimani

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quite place
Stayed 1 night in Aug 2021
Response from PK on Aug 21, 2021
Thank you for Choosing to stay with us. we are glad that you enjoyed your stay. We look forward to host you and your family again. Kind regards

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2021

8/10 Good

Rocky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
Stayed 3 nights in Feb 2020