Outdoor pool, pool umbrellas, sun loungers

Reviews of Ole Sereni

4.5 out of 5
Ole Sereni
Mombassa Road, Opp. Zain offices / Parkside Tower, Nairobi

Reviews

8.2

Very good

Rating 10 - Excellent. 247 out of 582 reviews" "
Rating 8 - Good. 221 out of 582 reviews" "
Rating 6 - Okay. 64 out of 582 reviews" "
Rating 4 - Poor. 23 out of 582 reviews" "
Rating 2 - Terrible. 27 out of 582 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ann-Marie

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024

6/10 Okay

VICTOR

airco stopped working twice. television functionalities stopped occasiaonly..
Stayed 2 nights in Mar 2024
Response from PM on Mar 14, 2024
Dear Victor,Greetings from the Ole Sereni Hotel.Thank you for your feedback on your recent stay with us. We sincerely apologize for the inconvenience with the air conditioning and television. Our maintenance team has been informed and has addressed the issues to ensure they do not happen again in the future. We appreciate your feedback and hope to welcome you back for a more enjoyable stay.Sincerely,Patricia MutukuOle Sereni Hotel.

10/10 Excellent

Richard, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First rate hotel and very friendly staff
Stayed 1 night in Mar 2024
Response from PM on Mar 10, 2024
Dear Richard, Greetings from the Ole Sereni Hotel.Thank you so much for your kind review of our hotel. We truly appreciate your positive feedback and are delighted to hear that you had a first-rate experience with us. Our team takes great pride in providing friendly and accommodating service to our guests. We hope to have the pleasure of welcoming you back to Ole Sereni in the future. Warm Regards,Patricia MutukuOle Sereni Hotel.

8/10 Good

Roberto

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from PM on Feb 29, 2024
Dear Roberto,Greetings from the Ole Sereni Hotel.Thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your time at our hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind Regards,Patricia MutukuOle Sereni Hotel

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was very courteous and professional while the dining services staff need more training on how to handle guests.
Stayed 1 night in Feb 2024
Response from PM on Feb 20, 2024
Dear George, Greetings from Ole Sereni Hotel.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our receptionist. We have taken note of your comments regarding the dining services staff and will ensure that they receive additional training to enhance their guest handling skills. Thank you for bringing this to our attention. We hope to welcome you back to Ole Sereni in the future. Best Regards, Patricia MutukuOle Sereni Hotel.

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really rude staff and poor service. Our room was on the 4th floor near the entrance to the bedrooms. You could hear the doors opening and closing as people were entering the area and talking! The night before we were due to fly, there was a party in the restaurant which went till nearly 1am! There was no notification of the party and the music could be heard clearly in our room. Despite calling reception twice nothing was done about it. There was no apology from the staff and we had little sleep before. Catching an early flight. Absolutely shocking customer service!!!!
Stayed 2 nights in Dec 2023
Response from PM on Feb 11, 2024
Dear Sharon,Thank you for choosing the Ole Sereni Hotel for your stay. We understand that your experience was not up to our usual standards and apologize for the inconvenience caused during your stay with us.We have taken note of your feedback, and moving forward, we will notify our guests in advance about any events or parties taking place in the restaurant and ensure that measures are in place to minimize noise disturbance for our guests. We will review our staff training procedures to ensure that all staff members are aware of the importance of providing excellent customer service. We hope to make it right and provide you with a better experience in the future. Kind Regards,Patricia MutukuOle Sereni Hotel.

10/10 Excellent

Philip

Travelled with group
Great staff nice facility
Stayed 3 nights in Jan 2024
Response from PM on Feb 5, 2024
Dear Phillip, Greetings from the Ole Sereni Hotel.Thank you for your feedback. It was a pleasure to host you during your recent stay with us. We are thrilled to hear that you had a positive experience at our hotel.We look forward to welcoming you back in the future and providing you with another enjoyable experience at the Ole Sereni Hotel. Best Regards,Patricia MutukuOle Sereni Hotel.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for a very peaceful entry to Kenya!
Stayed 1 night in Jan 2024
Response from PM on Jan 30, 2024
Jambo Allison,Thank you for choosing Ole Sereni for your stay in Kenya. We are delighted to hear that your experience with us was peaceful. Your kind words are truly appreciated. We hope to welcome you back again in the future. Best Regards, Patricia MutukuOle Sereni Hotel.

8/10 Good

Roberto

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
The AC units did not work properly
Stayed 2 nights in Jan 2024
Response from pm on Jan 10, 2024
Dear Roberto, Thank you for taking the time to share your feedback on your stay at Ole Sereni. We truly apologize for the inconvenience caused by the AC malfunction. We understand how important a comfortable and pleasant stay is for our guests, and we deeply regret that we fell short of your expectations in this regard. Our maintenance team has been notified about the AC issue, and they are working diligently to resolve it.We hope we can welcome you back in the future and provide you with a much better experience. In the meantime, please let us know if there is anything else we can do to make it up to you. Your satisfaction is our top priority. Kind RegardsPatricia MutukuOle Sereni Hotel.

8/10 Good

Jacky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just finishing up a 6-night stay here. Pros: Very safe with visible security presence and required key card access to hallway to rooms. Staff are very friendly and helpful especially Johnson and Faith in Big 5 restaurant where I had excellent meals. Breakfast is the best with a lot of options on the buffet for a reasonable price (Ksh 3500). Had a nice room facing the park but much fewer animals compared to my last visit since there is a big highway now behind the hotel. Better views from the rooftop restaurant at Emara across the street. Cons: AC did not work in the first room I was given. Switched after 2 nights to a much better one where it was at least functional. Can only cool to 18C, wished it could go lower by a few more degrees. My check-in was also a bit involved as Expedia confirmation did not show up on hotel side. I resolved by calling Expedia customer service. Last tip for improvement is quicker service in the restaurants once a guest is seated. The service IS good, in terms of friendliness, correct orders etc, just engage the customer as soon as they are seated.
Stayed 6 nights in Jan 2024
Response from PM on Jan 10, 2024
Dear Jacky,Thank you for choosing to stay at Ole Sereni and for taking the time to share your feedback with us. We truly appreciate your kind words regarding the safety measures we have in place, as well as our friendly and helpful staff, particularly Johnson and Faith at the Big 5 restaurant. We are glad to hear that you enjoyed the excellent meals and the variety of options available at our breakfast buffet.We apologize for any inconvenience you experienced with the air conditioning in your first room. We understand how important a comfortable temperature is for a good night's sleep, and we regret that this was not up to your expectations. We have taken note of your feedback regarding the temperature limitations, and currently we have started installing new A/C units in all our rooms to ensure a comfortable stay for our guests. We are sorry to hear about the delay during your check-in process. We appreciate your patience and understanding in resolving the issue with the Expedia confirmation. We will review our procedures to ensure a smoother check-in experience for our guests in the future.Thank you for your suggestion regarding quicker service in our restaurants. We value your feedback and will take it into consideration as we strive to enhance our overall guest experience.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back to Ole Sereni in the future.Warm Regards,Patricia MutukuOle Sereni Hotel.

6/10 Okay

Neville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from PM on Feb 3, 2024
Dear Neville,Thank you for your review and for choosing to stay at the Ole Sereni hotel . We are delighted to hear that you had a positive experience during your stay. Our team strives to provide exceptional service and ensure that our guests have a memorable stay. We hope to welcome you back in the future for another wonderful experience at Ole Sereni hotel. Kind Regards,Patricia MutukuOle Sereni Hotel.

10/10 Excellent

Oore-ofe

Stayed 10 nights in Dec 2023
Response from PM on Dec 30, 2023
Dear Oore-ofe,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon!Warm RegardsPatricia MutukuOle Sereni Hotel.

10/10 Excellent

Tyson

Stayed 1 night in Dec 2023
Response from PM on Dec 30, 2023
Dear Tyson,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon!Warm RegardsPatricia MutukuOle Sereni Hotel.

10/10 Excellent

Maria, Lexington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from PM on Dec 30, 2023
Dear Maria,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon!Warm RegardsPatricia MutukuOle Sereni Hotel.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience ever
The staff was extremely professional the room service and the food was great
Stayed 1 night in Dec 2023
Response from PM on Dec 30, 2023
Dear John,Thank you for your review.We are delighted to hear that you had a wonderful experience at Ole Sereni. Your kind words are greatly appreciated. We hope to welcome you back soon for another heavenly stay.Best Regards, Patricia MutukuOle Sereni.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent in all ways.
Stayed 6 nights in Dec 2023
Response from PM on Dec 30, 2023
Dear Robert, Thank you for your kind words about our excellent staff. We truly appreciate your positive feedback and we will continue to provide exceptional service to all our guests. We look forward to welcoming you back to Ole Sereni in the near future. Best Regards, Patricia MutukuOle Sereni Hotel.

10/10 Excellent

Neville

Stayed 1 night in Dec 2023
Response from PM on Dec 30, 2023
Dear Neville,Thank you for taking the time to share your feedback. At Ole Sereni we value all feedback from our guest and use it an opportunity for improvement. We hope to welcome you back to our hotel very soon!Best Regards,Patricia MutukuOle Sereni Hotel.

10/10 Excellent

Felix

Stayed 2 nights in Dec 2023
Response from PM on Jan 6, 2024
Dear Felix ,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon!Warm RegardsPatricia MutukuOle Sereni Hotel.

10/10 Excellent

Anusha

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views. Checked out early, recieved a nice breakfast box
Stayed 1 night in Dec 2023
Response from PM on Dec 16, 2023
Dear Anusha, Thank you for taking the time to share your review. We are delighted to hear that you enjoyed the amazing views during your stay and that you received a nice breakfast box .We appreciate your feedback and hope to welcome you back to Ole Sereni in the future.Best Regards,Patricia MutukuOle Sereni Hotel.

10/10 Excellent

eirik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite and friendly check in. Good service. Nice relaxing breakfast
Stayed 1 night in Dec 2023
Response from PM on Dec 16, 2023
Dear Eirik, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant check-in experience and enjoyed our friendly service. We are also glad that you found our breakfast to be a nice and relaxing start to your day and appreciate your valuable input and hope to welcome you back to Ole Sereni in the future. Warm regards, Patricia MutukuOle Sereni Hotel

4/10 Poor

NANCY

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from PM on Dec 16, 2023
Dear Nancy,Thank you for taking time to share your feedback and for choosing to stay at Ole Sereni. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon!Warm Regards,Patricia MutukuOle Sereni Hotel.

8/10 Good

dickens

Liked: Amenities
Stayed 2 nights in Dec 2023
Response from PM on Dec 16, 2023
Dear Dickens,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon!Warm RegardsPatricia MutukuOle Sereni Hotel.

4/10 Poor

Joyce, Lethbridge

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Slow delivery of food/ room service I wouldn’t recommend this place, after paying for the drinks(something I wasn’t aware of coz didn’t explain.) staff followed me. Too expensive, service are poor
Stayed 2 nights in Dec 2023
Response from PM on Dec 9, 2023
Dear Joyce, Thank you for sharing your feedback.We apologize for the bad service you experienced. We appreciate your concerns regarding pricing and service quality.To be able to address your concerns better, kindly share the details of the date you ordered your food (room service), drinks you were charged but were not aware of, and the name of the staff who followed you.We hope to have the opportunity to welcome you back in the future.Warm regards,Patricia MutukuOle Sereni Hotel.

6/10 Okay

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from PM on Dec 9, 2023
Dear Carlos,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon!Warm Regards,Patricia MutukuOle Sereni Hotel.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won’t be disappointed
Ole Sereni is a beautiful hotel- service, staff, cleanliness, presentation and meals were all excellent. Hotel is well located close to airport and centre of Nairobi. Highly recommended
Stayed 4 nights in Nov 2023
Response from PK on Dec 5, 2023
Dear Kevin,Thank you for choosing to stay at Ole Sereni and for taking the time to share your positive experience. We are delighted to hear that you found our hotel beautiful and that our service, staff, cleanliness, presentation, and meals were all excellent.We are also pleased that our convenient location met your needs. We appreciate your recommendation and hope to welcome you back in the future.Best regards,Patricia MutukuOle Sereni

8/10 Good

Poul

Stayed 4 nights in Nov 2023
Response from PM on Nov 18, 2023
Dear Poul,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,PatriciaOle-Sereni Hotel

8/10 Good

Angeth Acol De

Stayed 1 night in Nov 2023
Response from PM on Dec 5, 2023
Dear Angeth,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon! Best Regards,Patricia MutukuOle Sereni Hotel

6/10 Okay

SAMUEL

Liked: Cleanliness, staff & service
The dining . What i didn't like is the old sockets in the room don't fit with gadgets and computers charger
Stayed 2 nights in Nov 2023
Response from PM on Nov 11, 2023
Dear Samuel, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We apologize for the inconveniences caused by the sockets in the room, which did not fit with your gadgets and computer charger. We do have adapters, which we give out at reception upon request in case your gadgets do not fit in the sockets.Sincerely,Patricia

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from PM on Nov 11, 2023
Dear Sabrina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Patricia

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience.
Stayed 4 nights in Oct 2023
Response from PM on Nov 11, 2023
Dear Raul,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Patricia

10/10 Excellent

Oludare

Stayed 3 nights in Oct 2023
Response from PM on Dec 5, 2023
Dear Oludare,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon! Best Regards,Patricia MutukuOle Sereni Hotel

6/10 Okay

Gavin

Stayed 1 night in Oct 2023
Response from PM on Nov 11, 2023
Dear Gavin,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Patricia

10/10 Excellent

Dennis, Berkeley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ole Sereni has two sides to the property. Each has its advantages. It’s right across the Bypass road from Nairobi National Park. If one has a room on the park side, wildlife can be viewed periodically. The facility is very well maintained with a rooftop swimming pool, with bar and cafe.
Stayed 1 night in Oct 2023
Response from PM on Nov 11, 2023
Dear Dennis,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Patricia

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023
Response from PM on Nov 11, 2023
Dear Daniel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Patricia

10/10 Excellent

Gary

Stayed 1 night in Oct 2023
Response from PM on Nov 11, 2023
Dear Gary,Thank you for taking the time to share your feedback. We value your feed back and hope to welcome you back to our hotel very soon!Sincerely,Patricia

8/10 Good

HIROSHI

Stayed 1 night in Oct 2023
Response from PM on Nov 11, 2023
Dear Hiroshi,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Patricia

2/10 Terrible

Ayesha

Stayed 1 night in Sep 2023
Response from MM on Oct 9, 2023
Dear Ayesha,Thank you for the positive feedback and for enjoying your stay. Looking forward to hosting you again when your travels bring you back.

8/10 Good

Elinah K

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MM on Oct 1, 2023
Thank you for staying with us at Ole Sereni Hotel. Looking forward to hosting you again when you're back in Nairobi.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from MM on Oct 1, 2023
Dear Kathleen,Thank you for staying with us at Ole Sereni Hotel. Looking forward to hosting you again.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms, excellent staff!
Stayed 1 night in Sep 2023
Response from MM on Oct 1, 2023
Dear Kevin,Thank you for appreciating the aesthetic value of our rooms. Looking forward to hosting you once more.

10/10 Excellent

KOJI

Stayed 2 nights in Sep 2023
Response from MM on Oct 1, 2023
Dear Koji,Thank you for staying with us. Looking forward to hosting you again.

6/10 Okay

Brand

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff are rude and give dirty looks and slow service if the don’t feel “tipped enough.” Our shower leaked all over the floor and they did nothing to fix it.
Stayed 2 nights in Sep 2023

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Aug 2023
Response from MM on Oct 9, 2023
Dear Daniel,Thank you for the positive feedback and for enjoying your stay. Looking forward to hosting you again when your travels bring you back.

10/10 Excellent

xianwei, San Diego

Travelled with family
Liked: Amenities
The staffs are very professional and friendly!
Stayed 1 night in Aug 2023
Response from MM on Oct 9, 2023
Dear Xianwei,Thank you for the positive feedback and for enjoying your stay. Looking forward to hosting you again when your travels bring you back.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was generally friendly and helpful
Stayed 1 night in Aug 2023
Response from MM on Oct 9, 2023
Dear Alex,Thank you for the positive feedback and for enjoying your stay. Looking forward to hosting you again when your travels bring you back.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ole Sereni offers a place to rest from long travel along with comforting food and atmosphere. It is a spring in the desert to me. I will return again soon.
Stayed 1 night in Aug 2023
Response from MM on Oct 9, 2023
Dear Richard,Thank you for the positive feedback and for enjoying your stay. Looking forward to hosting you again when your travels bring you back.

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place.
Stayed 1 night in Aug 2023
Response from MM on Oct 9, 2023
Dear Vishal,Thank you for the positive feedback and for enjoying your stay. Looking forward to hosting you again when your travels bring you back.

8/10 Good

Kudzai

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal stay for those needing quick and easy access to the airport.
Stayed 1 night in Aug 2023
Response from MM on Oct 9, 2023
Dear Kudzai,Thank you for the positive feedback and for enjoying your stay. Looking forward to hosting you again when your travels bring you back.

10/10 Excellent

Kristin

Stayed 1 night in Jul 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean room.
Stayed 3 nights in Aug 2023