Terrace/patio

Reviews of Kivi Milimani Hotel

3 out of 5
Kivi Milimani Hotel
Milimani Road, off Ralph Bunche Road, Nairobi

Reviews

5.6
Rating 10 - Excellent. 1 out of 31 reviews" "
Rating 8 - Good. 5 out of 31 reviews" "
Rating 6 - Okay. 14 out of 31 reviews" "
Rating 4 - Poor. 9 out of 31 reviews" "
Rating 2 - Terrible. 2 out of 31 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Worst value for money
Terrible wifi ... and the interior and furnishing in babsolute shambles to say the least.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was noisy and not very clean
Not very clean considering I paid 270 dollars for 2 nights

8/10 Good

Wendy

Liked: Cleanliness, room comfort

6/10 Okay

Andrew, Manchester

Liked: Staff & service
Disliked: Cleanliness
fair
flight stopover

8/10 Good

Hamish

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Jacquie, Devon, Alberta

Liked: Cleanliness
Better than I thought but a little too $$
Yes the lift is noisy, the dinning room service is slow and I think the rooms are overpriced. The staff is friendly and helpful, it is situated in a good location, the food decent, the grounds are very nice. If the price was lowered it would be your typical budget hotel.

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to CBD. All services available
Welcoming staff. Good faciiities. Convenient location.

10/10 Excellent

Jenny, Melbourne Aust

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel close to CBD
Stayed here 2 nights then another following a trip away. Pleasant surroundings, close to CBD, all services available. I

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic service
fantastic service and excellent breakfast However during my 1-night stay over there was disturbance with a drunken party (several people) and I feel the hotel management did not take enough action to limit the noice level to allow other hotel guests to sleep

4/10 Poor

md649, NZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't stay here again for the price we paid. Only stayed here due to start and finish point for Intrepid tours. The hotel just down the road is much better and worth the money. Herron Portico

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
One of the worst hotels I ever stayed in
This hotel is dirty. Things (phone, internet, even the door handle) do not work. The staff, when asked why things don't work, acts like they do not know what one is talking about. You hear a common excuse, "they are working on it." The problem is, from other people who stayed in this hotel for more than a day, you find out that things have been like this since they checked in. Avoid staying in this hotel. Even if it is a meeting point for your safari (this was the case for me and I still don't quite get why the company does not select a better hotel) there are other hotels near by, literally within 2 to 5 minutes walk.

6/10 Okay

Holly, New Zealand

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Different from the pictures
Hotel isn't quite as nice as the pictures but is fine. Toilet in our room didn't work but thy quickly sent a maintenance person to fix it. I also always felt safe while staying there.

4/10 Poor

Business Traveller, Pretoria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality going down
Since may stay in Jan 2014 the hotel has really gone down lower than they already were. The lift is now very dangerous to use and the doors do not open. The front desk service is really minimal, not even able to find an email or print out a boarding pass. The wifi system that works on a continuously running pass from which you have to log out to prevent going to the lobby for a new pass every time, is excruciating if you need to do serious work, and use various equipment (laptop, phone, tablet). The bathroom is almost falling apart from old age, and dirt remains in teh corners. This hotel needs a serious overhaul in management and quality.

2/10 Terrible

TOBIAS, JAPAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad experience
I'm totally disappointed in the way everything is indicated on the hotel's website and get to know it was all lies,there was no air-conditions and not even fan as stated .the hotel is about 20 KM from the airport not 3km as said,my stay was not comfortable

6/10 Okay

Ritchie, Canada

Liked: Cleanliness, staff & service

6/10 Okay

K Bakker, S Africa

Liked: Staff & service
Disliked: Room comfort
A cheaper alternative
The hotel is well located in the CBD. However, the hotel has seen better days. Needs an overhaul.

6/10 Okay

K Bakker, Pretoria, S. Africa

Liked: Staff & service
Disliked: Room comfort
Good for affordable short business trips
The hotel is well located in the CBD. However, the wifi coupons system make multiple device operation difficult, and need to be switched off constantly to avoid loss of internet time. The bathroom has only hot water for the shower, which make shaving at the WHB difficult. Conversely, the staff are very friendly and courteous. Maybe a bit overpriced for this old hotel?

6/10 Okay

Dave, USA

Liked: Staff & service
Not as bad as reviews suggest
I had a pretty decent stay here before starting an intrepid trip. The price for the Internet was reasonable (but not free!), shower was hot and the front desk was helpful when my bag was lost at the airport. Not luxury, but not the worst.

4/10 Poor

l, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay. The hotel needs a complete overall. the elevator was horrible and very noisy making it difficult to have a comfortable sleep. The physical features require a complete make-over. The staff were nice but the facility is poor. I will not stay there during my next trip to Kenya. The owners should seriously consider making an investment to improve upon the facility.

6/10 Okay

Tim, Montana

Disliked: Property conditions & facilities
Connected with Intrepid Safari
I would not recommend this hotel unless you are connecting to an Intrepid tour. When we checked in it was busy. The front desk staff was overwhelmed and appeared to be poorly trained. Our first room was close to the elevator on the 5th floor. The elevator made a loud groaning sound every time it changed floors. Upon request we were moved to another room which was much quieter. Our second room did not have towels or pillow cases. There was a problem with the in-house laundry and the hotel had to send their laundry somewhere else. Housekeeping did provide the required items late in the evening. We ordered dinner in the dinning room and it took 2 hours before the food arrived. We ate at the hotel 6 times and only once had half-decent service. The convenience of connecting to our tour is the only positive for staying in this hotel

6/10 Okay

Chris, Canada

Disliked: Property conditions & facilities
Convenient Basic Hotel
friendly staff, convenient restaurant, Nice pool and gardens. Basic room were fine but some maintenance on doors and improvements in procedures could be addressed. Good location to setup further travel. 20 minute walk to city centre during the day.

4/10 Poor

Bill, New York, NY, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Not where you want to be in Nairobi
The first room we were shown had a very large smelly stain in the threadbare carpet(what happened to housekeeping). the second room was just as worn as the first, but no smell. The furniture was long past its prime and the decor consisted of a black and white picture of two monkeys that hang haphazardly on the wall. The door lock to the bathroom was broken, there was about a half inch gap between the room door and the floor,cleanliness was apparently not a concern once you were past the lobby. The bed was comfortable and the view from the balcony over the pool was fine.

6/10 Okay

Anna, UK

Liked: Staff & service, property conditions & facilities
pk
Apart the internet, that you need to pay for it and breakfast, food is not that great.. everything else would do :)

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Air Conditioning and Free Wi-Fi (as mentioned on Hotels.ca) was not avalible.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein freundliches Hotel
Das Hotel liegt gut im Zentrum. Der Empfang war freundlich, das Essen lecker und es gab reichlich viel!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bedagat hotell med vacker liten trädgård.

6/10 Okay

Kasper Christiansen, Denmark

Liked: Staff & service
Rigtig fint hotel uden det store luksus, god service og hjælpsom personale.

6/10 Okay

jony, Tokyo

Liked: Cleanliness, staff & service, room comfort
ホテルの皆さんの笑顔がGood!
外見は、少し古びた感じのアパート。 朝食は普通レベル。 鍵がすこし、かけにくい。 バルコニー、プール方向の緑が、とてもよい。 シャワーはお湯がでるが、蛇口は水だけ。 ホテルの皆さんの笑顔がすばらしい。親切。

4/10 Poor

Fernand, Paris, France

Disliked: Staff & service, property conditions & facilities, room comfort
N'Y ALLEZ PAS! A EVITER ABSOLUMENT!
Internet payant et cher, rupture stock de gel douche après 2 jours, problème de pompe sur le circuit d'eau au 5ème jour non résolu après 3 jours... donc, après 3 jours sans pouvoir me laver, j'ai quitté l'hôtel avant la fin du séjour, prévu initialement pour 9 nuitées! Cet hôtel est mal entretenu et mal géré... il tombe lentement mais surement vers la faillite: taux d'occupation très bas (moins de 10%)... 2 chambres occupées à mon étage qui en compte une 20taine... petit-déjeuner buffet annulé faute de monde dans l'hôtel! La restauration est lente et aléatoire, allant de l'acceptable à des plats que j'ai renvoyés en cuisine. Le bilan est donc très défavorable, particulièrement dans son rapport qualité-prix. Y passer une nuit de passage pour un routard serait sans doute acceptable... en revanche, à éviter absolument pour un séjour plus long! Dans la même rue, je conseille le COMFORT Hotel, moins cher et acceptable en rapport qualité-prix, ou le HERON PORTICO, un peu plus onéreux, mais récemment refait à neuf et plutôt luxueux. Dommage que les fumeurs soient bannis dans ce dernier!

6/10 Okay

Van Francoise

Liked: Cleanliness, staff & service
passelig

4/10 Poor

Becker

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort