Superior Room, 2 Single Beds, Non Smoking (Shower Only)
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Reviews of Best Western Plus Nagoya Sakae

3 out of 5
Best Western Plus Nagoya Sakae
4-6-1 Sakae, Naka-ku, Nagoya, Aichi-ken

Reviews

8.2

Very good

Rating 10 - Excellent. 309 out of 1002 reviews" "
Rating 8 - Good. 517 out of 1002 reviews" "
Rating 6 - Okay. 138 out of 1002 reviews" "
Rating 4 - Poor. 32 out of 1002 reviews" "
Rating 2 - Terrible. 6 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Jun 2021

10/10 Excellent

Sumanta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip Nagoya
The reception staff are very friendly and helpful,the ground floor Starbucks coffee shop is amazing. very clean and perfect for business traveler.
Stayed 3 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Staff & service
The staff is very helpful. The furniture is a bit worn.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Customer Service Manager on Mar 11, 2020
Thank you for completing the survey regarding your recent stay at our property. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

SHO

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Benedict

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

May

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and moderately easy in term of access. Definitely equal of what you paid. The amenities on the ladies floor amenity room is above our expectation
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very accommodating staff. They even assisted us in getting taxi cab when we checked out. Another good point is everything a traveler needs were provided by the hotel - including slippers and sleeping robes. The only downside are the hotel needs a little updating and the aircon in our room does not cool so much. Likewise, the doorknob of the toilet in our room was defective. But over all, it was a very pleasant and comfortable stay at the hotel.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

6/10 Okay

Christoph

Disliked: Property conditions & facilities
Smelly rooms with a great view
It is impossible to open the windows in the hotel rooms, and the air conditioning doesn't bring in fresh air, the rooms smell stale and musty. The carpet is dirty.
Stayed 2 nights in Oct 2019

8/10 Good

EGJones

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had accidentally booked a smoking room and the desk clerk was able to switch us to non smoking. We were very grateful!!
Stayed 2 nights in Sep 2019

8/10 Good

Anthony M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, good breakfast, good location
Stayed 2 nights in Aug 2019

4/10 Poor

Fouad

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Good location but not much else
This is a sufficient commuter type hotel if you want no frills. The rooms were small and dark. The room we ate breakfast in smelled dank. Ok if you're really on a budget.
Stayed 1 night in Aug 2019

10/10 Excellent

Ruttakan

Liked: Cleanliness, staff & service, property conditions & facilities
Almost perfect
Almost Everything is perfect except for the bed is quite too soft so people with backache might not be happy. Location is perfect. Price is perfect. Very close to airport limousine bus stop. Recommended.
Stayed 2 nights in Sep 2019

8/10 Good

ERSKINE, Hongkong

Travelled with family
Liked: Staff & service
Great location, many restaurant nearby, near the subway station, the room is big compare with the Japanese Hotel in general
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given this hotel a perfect score, however, for some reason, the air conditioning wasn't working that well at night at although we had the thermostat set to 22 degrees, it felt more like 26 degrees. It was quite warm and we had trouble sleeping and were sweating a bit. However, in the morning, the air conditioner was working fine and producing cold air. I would like the hotel to look into this problem because I would like to stay here in the future.
Stayed 1 night in Aug 2019

8/10 Good

SK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but the bed is a little too soft.
Stayed 4 nights in Aug 2019
Response from Customer Service Manager on Aug 30, 2019
Warm greetings and thank you for having chosen Best Western Hotel Nagoya for your recent stay. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Customer Service Manager on Aug 7, 2019
Warm greetings and thank you for having chosen Best Western Hotel Nagoya for your recent stay. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

8/10 Good

Peter, Edinburgh

Business traveller
Liked: Staff & service
Helpful and friendly staff. The room was simple but there is everything what you expect in a hotel room. Need an attention in the bathroom it wasn't very clean overall. The location is fantastic only 5 mins walk from Sakae subway station. Loads of restaurants and shops around.
Stayed 1 night in Jul 2019
Response from Customer Service Manager on Jul 29, 2019
Warm greetings and thank you for having chosen Best Western Hotel Nagoya for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

10/10 Excellent

Ang, sg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-room is slightly bigger than the typical japanese hotel room size -has starbucks in the ground floor -near Sakea area -lots of food options in the area
Stayed 2 nights in Jul 2019
Response from Customer Service Manager on Jul 29, 2019
Warm greetings and thank you for having chosen Best Western Hotel Nagoya for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

8/10 Good

Wendy

Liked: Cleanliness, staff & service, room comfort
Location is great! WiFi on and off sometimes
Stayed 5 nights in Jul 2019
Response from Customer Service Manager on Jul 29, 2019
Warm greetings and thank you for having chosen Best Western Hotel Nagoya for your recent stay. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

4/10 Poor

Daniel

Disliked: Cleanliness
Stayed 2 nights in Jun 2019
Response from Customer Service Manager on Jul 4, 2019
Warm greetings and thank you for having chosen Best Western Hotel Nagoya for your recent stay. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

10/10 Excellent

ANGKANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The hotel is so good
Stayed 2 nights in Jun 2019
Response from Customer Service Manager on Jul 4, 2019
Warm greetings and thank you for having chosen Best Western Hotel Nagoya for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

6/10 Okay

Clara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is convenient. But the hotel is dusty, old and not clean. Staff service is good and also the breakfast is excellent and the restaurant for breakfast is so comfortable and we enjoyed breakfast there
Stayed 1 night in Jun 2019
Response from Customer Service Manager on Jul 4, 2019
Warm greetings and thank you for having chosen Best Western Hotel Nagoya for your recent stay and sharing your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

8/10 Good

ronald

Liked: Room comfort
Stayed 3 nights in May 2019
Response from Customer Service Manager on May 30, 2019
Warm greetings and thank you for having chosen Best Western Hotel Nagoya for your recent stay. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have Starbucks in the first floor so very convenient to have a coffee. It's also conveninet and in good location
Stayed 1 night in Apr 2019
Response from Customer Service Manager on May 17, 2019
Warm greetings and thank you for having chosen Best Western Hotel Nagoya for your recent stay. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Location is ok. But the conditions need to be improved.
Stayed 4 nights in Apr 2019
Response from Customer Service Manager on May 1, 2019
Warm greetings and thank you for having chosen Best Western Hotel Nagoya for your recent stay and sharing your comments. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

8/10 Good

Chai Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is good
Bathroom is quite big compare to other accommodation i had in Japan. But corridor in the room still quite narrow which is expected for Japan hotel. Location within 10min walk to subway.
Stayed 3 nights in Mar 2019
Response from Customer Service Manager on Apr 17, 2019
Warm greetings and thank you for having chosen Best Western Hotel Nagoya for your recent stay and sharing your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Manager - Customer Service Regional Office - Best Western Hotels Japan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Customer Service Manager on May 3, 2019
Warm greetings and thank you for having chosen Best Western Hotel Nagoya for your recent stay. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and Central Location
Great location! Friendly atmosphere and service. Local transportation the best.
Stayed 2 nights in Mar 2019
Response from Customer Service Manager on Apr 4, 2019
Warm greetings and thank you for having chosen Best Western Hotel Nagoya for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Customer Service Manager on Apr 30, 2019
Warm greetings and thank you for having chosen Best Western Hotel Nagoya for your recent stay. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

10/10 Excellent

allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice nd well maintained room
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prompt service and only walk 5 minutes to metro station
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, quick check in/out process. Good location.
Stayed 6 nights in Dec 2018

8/10 Good

Kenneth, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in downtown Nagoya
Good, western-style hotel with large rooms in the heart of downtown Nagoya.
Stayed 1 night in Dec 2018

8/10 Good

Toshiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

4/10 Poor

Wing Yin

Disliked: Property conditions & facilities, room comfort
Bad air con
Stayed 2 nights in Nov 2018

6/10 Okay

cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very small. Breakfasts was more or less ok. For the price, it is reasonable. The internet is very slow. Clean. Staff are polite.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Bed is a little bit small, double size for 2 adults could be a limit.
Stayed 1 night in Oct 2018

8/10 Good

Karen, Perth WA

Liked: Cleanliness, staff & service, property conditions & facilities
Sendai StopOver
Travelled to Sendai to witness the devastation of the tsunami. Stayed at Dormy as used this chain before. We had fantastic service from Samjhana on Reception who helped us with our car parking. She spoke v good English and was extremely polite - an asset to the hotel. Room was small as per usual and bed was a little hard but was ok for one night. Good wifi and nice breakfast with friendly staff. Close to large shopping mall with plenty of eateries. Would def stay again.
Stayed 4 nights in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Dirty and dated. Won’t stay there next time
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Okay
Good location. Decor is really dated like 80's. Most staff were good but some weren't helpful.
Stayed 4 nights in Sep 2018
Response from Customer Service Manager on Oct 3, 2018
Warm greetings and thank you for having chosen Best Western Hotel Nagoya for your recent stay and sharing your comments. On behalf of our entire team, I would like to apologize for not exceeding your expection. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay agian
Nice location with good price. Only 7 mins walking to the subway station.
Stayed 3 nights in Sep 2018
Response from Customer Service Manager on Oct 3, 2018
Warm greetings and thank you for having chosen Best Western Hotel Nagoya for your recent stay and sharing your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

8/10 Good

CT, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rooms and good location
Room was comfortable sized, clean and supplied with a good selection of toiletries. We requested for a non smoking room but got a room smelling of cigarettes but equipped with an air purifier and a linen spray. Fortunately, my asthmatic husband did not have an attack. Hopefully the rooms will be upgraded as they are a bit dated. We booked the hotel due to it's proximity to the airport bus stop at Tokyu Hotel next door. However, due to renovations at the Tokyu, the bus does not pick up passengers from there for the duration the hotel is closed. Thanks to the hotel staff, we were able to locate the next nearest airport bus stop. It's at Oasis 21 Sakae. Less than 10 minutes walk from Best Western. Oasis 21 has a mall and is linked to Sakae subway station and bus terminal for easy access.
Stayed 3 nights in Sep 2018
Response from Customer Service Manager on Oct 3, 2018
Warm greetings and thank you for having chosen Best Western Hotel Nagoya for your recent stay and sharing your comments. We delighted to read that you enjoyed being with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable.
Stayed 1 night in Aug 2018
Response from Customer Service Manager on Aug 31, 2018
Warm greetings and thank you for having chosen Best Western Hotel Nagoya for your recent stay and sharing your comments. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 5 nights in Jul 2018
Response from Customer Service Manager on Aug 31, 2018
Warm greetings and thank you for having chosen Best Western Hotel Nagoya for your recent stay. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan

10/10 Excellent

Elizabeth J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great location right in the middle of things to do. Staff were helpful and kind.
Stayed 2 nights in Jul 2018
Response from Customer Service Manager on Aug 31, 2018
Warm greetings and thank you for having chosen Best Western Hotel Nagoya for your recent stay and sharing your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. Thank you again for taking the time to share your experience and have a great day! Sincerely, Customer Service Manager Regional Office - Best Western Hotels Japan