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Quality Inn & Suites Lufkin – Avis

2.5 out of 5
Quality Inn & Suites Lufkin
4306 S 1st St, Lufkin, TX

Avis

7,0

Bien

Note de 10 – Excellent, d’après 159 avis sur 606." "
Note de 8 – Bien, d’après 166 avis sur 606." "
Note de 6 – Acceptable, d’après 129 avis sur 606." "
Note de 4 – Médiocre, d’après 68 avis sur 606." "
Note de 2 – Terrible, d’après 84 avis sur 606." "

7,2/10

Propreté

7,6/10

Service et personnel

6,4/10

Commodités

6,6/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Laval

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bien situé pour les ornithologues désirant observer dans la Angelina Forest.
Séjour de 2 nuits en avril 2023

8/10 – Bien

Youlonda

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel
This property no longer has the continental breakfast, but rather a restaurant on property. The breakfast didn’t offer kid friendly options, So we had to go elsewhere. The microwaves were also missing the glass plates. We did ask the front desk about it, & they said they would check on it the next day (after we left).
Séjour de 1 nuit en mars 2024

2/10 – Terrible

Ora

Voyage en famille
There were no elevators. There were no first floor rooms. When Expedia contacted them to get my money reimbursed they answered the phone, put Expedia on hold and then wouldn't come back to the phone. I don't even see that I've been reimbursed. Good luck.
Séjour de 2 nuits en mars 2024

8/10 – Bien

Robert

Points forts : Propreté, service et personnel
The fooms are old, but clean. Nice new towels
Séjour de 1 nuit en février 2024

4/10 – Médiocre

Lance

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
I would not stay here again. My family felt unsafe & very nosy all night long
Séjour de 1 nuit en février 2024

2/10 – Terrible

Jennifer

Voyage de couple, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The place was dirty that we didnt stay there we had to go look for another hotel,we appreciate if you can refund our money back since we are not paying for dirty rooms that we didnt use.
Séjour de 1 nuit en février 2024

10/10 – Excellent

STEPHANIE

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was very friendly
Séjour de 1 nuit en février 2024

6/10 – Acceptable

Sharrell

Points forts : Service et personnel
Séjour de 1 nuit en janvier 2024

4/10 – Médiocre

Michael

Voyage en famille
Points forts : Service et personnel
Bathroom exhaust fan not working. Ironing board was torn. Unable to use desk chair for work. Pillows way too small.
Séjour de 1 nuit en janvier 2024

4/10 – Médiocre

Sky

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
The older lady at the front desk was very rude and she had an attitude and told my husband I didn’t spell my own name correctly and wouldn’t do her job of finding my reservation after I gave her my name and booking #, the shower head was hanging loose out of the wall in our bathroom and when I called for more towels so I could shower before checkout, I was told to walk to the front to get my own towels or wait until 10:30am (30 mins before checkout) to have them brought to me. The place is poorly ran and needs better customer service for sure.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Beverly

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The on-site restaurant is fabulous. Did not expect a fine dining experience at this hotel but that is what I got. Will definitely stay here again just for the restaurant. Hotel is also clean and convenient with very large rooms.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Mayra

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en décembre 2023

2/10 – Terrible

Seth

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Property has not been well maintained. Cracks in sinks. Terrible drywall damage/patching. Cockroaches

2/10 – Terrible

KATHY

Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Ricky

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Amy

Points forts : Service et personnel, confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Jordon

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023

2/10 – Terrible

richard

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en novembre 2023

10/10 – Excellent

Luis

Voyage d’affaires
Points forts : Service et personnel, commodités
Nice person in the front easy process
Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

Eta

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en novembre 2023

2/10 – Terrible

Dana

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
It had mold on the ceiling and the exhaust fan didn't work. Toilet was too low.
Séjour de 3 nuits en novembre 2023

2/10 – Terrible

Rosemary

No breakfast included. Did not like walking across parking lot by myself to room from restaurant
Séjour de 1 nuit en novembre 2023

2/10 – Terrible

Zack

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Broken furniture and TV, Cigarette Burns, Unclean
I checked in and went to the room with my family to find that the dresser was broken, there was a fist sized hole in the bathroom door, the tv did not work, there were several cigarette burns on both of the comforters (in my non-smoking room), and the place was generally unclean. I talked to the front desk a couple times on the phone and they were supposed to send someone to look at the tv. About a half hour later after no one showed up, I decided we weren't staying and went to the front desk. I told the person at the counter about all of my issues and asked about a refund. She stated that I would need to go through my 3rd party to receive a refund, so I contacted them the next day. Their response was to reach out to the hotel so they could be refunded and in turn refund me, which the hotel ultimately denied because I had canceled outside of their cancelation policy. Obviously I was outside of their cancelation policy because I didn't see the condition of the room until after I had checked in. Bottom line is that this hotel did not treat me fairly and I plan to continue pursuing a refund while hopefully never staying at a Quality Inn again.
Hole in bathroom door
Broken dresser and TV
Burns in comforter
Dirty refrigerator
Séjour de 1 nuit en octobre 2023

8/10 – Bien

Justin

Séjour de 1 nuit en octobre 2023

8/10 – Bien

Andre

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2023

2/10 – Terrible

Thomas

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
I wasn’t able to show up because of a family issue and had to turn around and go back home to tend to the issue. I had received a notification that I was charged for one night stay even though I wasn’t able to make it. They say it was a no show charge which I have never heard of.
Séjour de 2 nuits en octobre 2023

10/10 – Excellent

Pernecia

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 6 nuits en octobre 2023

10/10 – Excellent

Jesus

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023

4/10 – Médiocre

Cheryl

Voyage d’affaires
Points faibles : Confort de la chambre
Very Humid in the room! When it was 87 degrees outside we had to turn the heat on to get the humidity lower! Made the stay miserable! No continental Breakfast!
Séjour de 1 nuit en octobre 2023

6/10 – Acceptable

Krystal

Points forts : Service et personnel
Séjour de 1 nuit en octobre 2023

4/10 – Médiocre

Cynthia

Voyage de couple, Voyage en groupe
Points faibles : Propreté, commodités
Property needs better cleaning. Vomit on wall by trash can under sink. Electric outlet had no cover on it. A child could easily walked up to it and electrocuted themselves. Odor in room. No mattress padding at all. I have fibromyalgia and could feel every spring in the mattress. I have stayed in many hotels and motels traveling and have not been this uncomfortable on a mattress in years. Price was good. Had a friend book there 2 weeks prior and they overbooked so she was unable to stay here. We moved to Motel 6 and had better mattress which we dislike Motel 6 but was the only option since everything else was booked. What a mess!
Séjour de 2 nuits en septembre 2023

2/10 – Terrible

Brandy

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
10/10 do NOT recommend.
Room was NOT cleaned. Bed was NOT made, coke cans on night stand. Front desk was unable to in touch with maid. W left and went to another hotel. 10/10 do NOT recommend.
Séjour de 1 nuit en septembre 2023

6/10 – Acceptable

Pamela

Voyage d’affaires
Points forts : Propreté, service et personnel
Overnight
Beds were little uncomfortable but it had obviously been cleaned up and remodeled since the last time we'd stayed location it was just a nice for an overnight just a place to sleep pool was clean and well maintained
Séjour de 3 nuits en septembre 2023

2/10 – Terrible

Teri

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
First room was not advertised as a smoking room, I am allergic to cigarette smoke, and without even having to walk into the room upon opening the door, I was immediately hit with a waft of cigarette smoke. I never would have knowingly booked a smoking room! Secondly, the front desk clerk had zero customer service skills! Third, the room we were assigned was at the back of the property adjacent a dark wooded lot. There were no lights in the parking lot to brighten up the lot at night, so it was a dark scary horror movie setting location for our room. Fourth, When you pull into the parking lot for the “hotel” the front of the building actually has a large neon sign for the attached golf themed restaurant in the front of it, and no signs for the actual hotel other than the one at the front of the parking lot. If you didn’t just assume that the awning off to the side of what was clearly the front of the building, you would have no indication other than the hotel rooms behind the clearly marked restaurant that there even was a hotel front desk somewhere. It would be nice if in the DARK parking lot there was some signage or other indications that “Here is the hotel’s front desk.” After we opened our smoke filled room, didn’t even enter, and returned to the front desk to ask for a different room, we were told, NO. And no they couldn’t cancel or refund us for our booking because we could not stay there, and they wouldn’t move us to a different room. Don’t stay here!!!
Séjour de 1 nuit en septembre 2023

6/10 – Acceptable

Wade

Voyage d’affaires
Points forts : Propreté, service et personnel
Seems the prices are getting on the more expensive side compared to the atmosphere. The price you’d expect something like holiday inn and comfort inn
Séjour de 1 nuit en septembre 2023

8/10 – Bien

Ricardo

Séjour de 1 nuit en septembre 2023

4/10 – Médiocre

Jose

Voyage en groupe
Points faibles : Propreté, service et personnel et commodités.
Me gustaria que si alguien tiene reservacion pagada le tengan listas sus habitaciones y no hacer esperar casi 45 minutos para entregarlas
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Alan

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en août 2023

10/10 – Excellent

David, Lufkin

Séjour de 1 nuit en août 2023

6/10 – Acceptable

Laura

Points faibles : Propreté, commodités et état et installations de l’hébergement.
Outdated, shower’s do not work properly, old bed linen with holes.
Séjour de 2 nuits en juillet 2023

2/10 – Terrible

Kyle

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en juillet 2023

2/10 – Terrible

Voyageur vérifié

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2023

10/10 – Excellent

James

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lance at front desk is very friendly and helpful.
Séjour de 1 nuit en juillet 2023

4/10 – Médiocre

Rose

Voyage de couple
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Toilet will not flush look like mildew was all around the hotel inside and out. There was a mildew smell. Bed sheet had smoke holes and we was in a room that was non-smoking and had stains. They would not move us to a different role when we complain.
Séjour de 2 nuits en juillet 2023

2/10 – Terrible

Amanda

Séjour de 1 nuit en juin 2023

4/10 – Médiocre

Voyageur vérifié

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en juin 2023

4/10 – Médiocre

Brian

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Scary stay
When we got our room the first one was open and looked like someone had stolen some items. The second room had a light that would not turn off unless you held the light switch down the whole time. The third and final room was missing the top drawer of the night stand and had dirty hand prints on the bathroom wall and what looked like a couple drops of blood.
Séjour de 1 nuit en juin 2023

2/10 – Terrible

Shommaonique

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, état et installations de l’hébergement
My kids could t even swim because the pool was been used for a party for grown up 20 of them and I got another night so my kids can swim like I was told and they still couldn’t swim then we started seen roaches

4/10 – Médiocre

Cindy, Humble

Voyage de couple
Points faibles : Propreté, état et installations de l’hébergement
It seemed unkept. I saw small roaches around the bathroom area. They were small and I hate roaches. I felt afraid to go to sleep. The walls were dirty and the door latch didn’t work. Disappointed in this hotel. It was supposed to be nonsmoking but it smelt like smoke.
Séjour de 1 nuit en juin 2023

8/10 – Bien

Jenifer

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Friendly staff & everyone we met at the pool was friendly as well. My daughter had a blast.
Séjour de 3 nuits en mai 2023