Dear Andrea, Thank you for choosing The Spa at Norwich Inn for your stay and for taking the time to share your kind words. We apologize for the discomfort you encountered with the room temperature during your stay. Your comfort is our top priority, and we regret that we fell short of providing you with the ideal sleep environment. Please know that we have taken note of your feedback, and our team will look into it. We appreciate your understanding and hope to welcome you back for another stay where we can exceed your expectations!

Dear Beth, Thank you for your review!

Dear Dianne, We are disappointed to see a 1 out of 5 rating and hope you might give us some insight about your experience. Please reach out to any manager at your earliest convenience.

Seth, Thank you for taking the time to share your experience! We are thrilled we exceeded your expectations and look forward to hosting you in the future.

Thank you, Jillian, for the review! We appreciate you taking the time and hope you return soon!

Dear Laura, Thank you for the kind words and for taking the time to review your experience! Our top priority is to continuously improve the way we serve our guests. With this in mind, any insights or suggestions you may have that could help us create an exceptional experience for you on your next visit, aiming for nothing less than a 5-star rating, would be appreciated.

Dear Brandon, Thank you rating your experience. We apologize for any short comings with your visit. We would welcome any feedback you would be willing to share.

Thank you for the review, Haben. We are thrilled to hear you had a pleasant stay and look forward to welcoming you back soon!

Dear Gail, Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your kind words and candid review of the inn room. We are happy to announce all of our guest rooms will be completely renovated over the next six months. We hope you will stay in touch with us and when all of our renovations are complete give us a opportunity to host you and your party as we strive to make your stay even more comfortable and enjoyable!

Dear Linda, Thank you for your review! Our dedication is to consistently elevate the satisfaction of our guests. With that in mind, we would welcome any suggestions you could share to help us guarantee a 5-star experience for your upcoming visit.

Dear Michael, Thank you! We appreciate your kind words and will make sure to share your feedback with our employees. We look forward to hosting you again in the future.

Dear Nicole, Thank you for feedback and the five-star review! We are happy to hear you and your husband enjoyed your time with us and look forward to welcoming you back.

Dear Charles, Thank you for the five out of five review! We appreciate you taking the time and will make note of your feedback to share with our management team. Have a great day!

Dear Tara, Thank you for your review and taking the time to share your feedback about your stay. We appreciate your honest assessment. We apologize for any inconveniences you may have encountered during your check out process. We will make sure to go through this review with our front desk department to make sure all are up to speed. We want to assure you that we are always committed to enhancing our guests' experience, and we're excited to share that over the next year, we have extensive renovations planned, including updating ALL Inn guests rooms and various common spaces throughout the property. AND we are very excited to announce this will include the addition of an outdoor pool and jacuzzi to further elevate your relaxation! We do have an on-site apiary which is why you might have seen bees, but they do tend to stay close to their hive so we will make sure go over this with our bee keeper. Your satisfaction is our top priority, and we hope you might consider returning for another visit to see all of the exciting improvements when complete!

Dear Lisa, Thank you very much for taking the time to review your experience! We're always striving to to provide the best possible experience for our guests, so in the future we would love to know how we can earn a 5-star rating from you during your next visit. Our team is committed to providing exceptional customer service and we want to ensure that every aspect of your experience with us is top-notch.

Dear Caitlin, Thank you for taking the time to review your experience! We're thrilled to hear that your visit exceeded your expectations. We will make sure to share all of your kind words with our management team. Thank you for your loyalty and for considering us for your future visits. We look forward to welcoming you back and providing you with another memorable experience.

We appreciate the 10 out of 10 rating Alisa! It is great to hear you had a fabulous time and we hope to welcome you back soon.

Thank you for the kind words and review Marina!

Dear Stephanie, Thank you so much for your heartwarming review! We were truly touched by your kind words and are thrilled to hear that our staff exceeded your expectations. Our team is dedicated to ensuring that every guest has a memorable experience, and we're delighted that we were able to create such a positive impression on you. We will make sure to pass along your compliments to the entire team, as they will be thrilled to hear that their efforts made a difference in your stay! It was our pleasure to host you and your daughter, and we hope to have the opportunity to welcome you back in the future.

Dear Douglas, We're sorry to hear that you had a negative experience and rated us 1 out of 5. We value your feedback and would appreciate it if you could provide us with more information about what went wrong. Your insights will help us investigate the issue thoroughly and work towards resolving it. We strive to provide excellent service and want to ensure your satisfaction. Please feel free to share any specific details or concerns you had so that we can address them promptly.

Dear Robin, Thank you for rating us 8 out of 10! We appreciate your feedback. We would love to hear more about your experience so that we can continue to improve our services. If you have any specific comments or suggestions, please feel free to share them with us. We value your input and want to ensure your complete satisfaction. Thank you again for choosing us.

Thank you Mareen! We are glad to hear we exceeded your expectations.

Thank you Dorett! We strive to offer a five-star experience to every guest, so feel free next time to provide any feedback on how we could have meet those standards for you and your party.

Dear Chris, Thank you for your review and feedback. We will make sure to share your feedback regarding the ice maker and the fitness classes with our management team as we evaluate our upcoming renovations and select future classes. We look forward to hosting you in the future.

Dear Laurie, We appreciate your review and feedback. We are happy to hear that you found our property to be very clean and our staff to be friendly. Please look for exciting updates throughout the property over the next 6 months. We are confident that the planned renovations to the Inn Rooms will elevate your future stays with us. We are committed to providing a refreshing and rejuvenating atmosphere for all our guests. We look forward to welcoming you back in the future and showcasing the improvements we have in store.

Dear Jodi, Thank you for your review and kind words! We look forward to hosting you again.

Dear Stephanie, Your five-star rating means the world to us! We truly appreciate your feedback and look forward to serving you again.

Dear Matthew, Your five out of five review is greatly appreciated. We're thrilled to have exceeded your expectations!

Dear Ediltrudiz, We appreciate you taking the time to review your stay with us! Thank you for your support and we hope to welcome you back soon.

Dear David, Thank you for your kind words and for choosing to stay with us. We look forward to the opportunity of welcoming you again in the future.

Thank you Melody! We appreciate you reviewing your stay and for rating us 10 out of 10. We hope to have the pleasure of hosting you again soon.

Thank you for reviewing your experience David!

Thank you Swapnil for the review and kind words! We look forward to your return.

Dear Michael, Thank you for taking the time to share your feedback about your recent experience at The Spa at Norwich Inn. We apologize for the wait times you experienced during your breakfast and checkout. We understand how frustrating it can be to wait for service, and we are looking into this issue with our management staff to ensure that our guests receive prompt and efficient service. Please know that we take your feedback seriously, and we will take the necessary steps to improve. We hope that you will consider visiting us again in the future and give us another opportunity to provide you with the exceptional service that we strive for. Thank you for choosing The Spa at Norwich Inn, and we look forward to serving you again soon!

Dear Shelley, Thank you for taking the time to share your feedback, your compliments are truly appreciated. We apologize if you felt that our facility could use some updating, but please be assured that we continuously evaluate and make improvements to ensure our facilities meet the highest standards of comfort and aesthetics. Regarding the knowledge of our staff about surrounding attractions, we appreciate your feedback. While our main focus is providing exceptional service and amenities within our grounds, we understand that many guests are interested in exploring the area. We will work on improving the knowledge of our staff regarding local attractions and activities, so we can better assist guests who are interested in venturing beyond our premises. Thank you for bringing these points to our attention. Your feedback is invaluable as we strive to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

David, Thank you for choosing to stay with us. We hope you will return soon for a longer stay and give yourself a chance to explore all of our amenities. You won't be disappointed!

Thank you for the 10 out of 10 rating Robert!

Thank you Dorothy for the 5 out of 5 rating! We are so happy to hear you had a great time. Please come back soon!

Dear Richard, Thank you for reviewing your experience. We appreciate the 5 out of 5 rating and look forward to welcoming you back.

Phyllis, Thank you for the 5 out of 5 rating! We appreciate you taking the time to share your recent experience and the kind words.

Dear Phyllis, Thank you for taking the time to share your positive experience. Our location is perfect for those who want to be close to Mohegan Sun, but have all the amenities of our Inn and we are thrilled to hear we exceeded your expectations in terms of amenities and service. Our spa does tend to fill up, but we hope you will come back when you can experience our luxurious spa treatments. Thank you for choosing our hotel, and we look forward to welcoming you back soon for another great experience!

We appreciate you reviewing your experience Chantal! Thank you and we look forward to welcoming you back soon.

Thank you Gertrude! We appreciate the 10 out of 10 rating and look forward to welcoming you back.

Thank you D L for the review!

Dear Michael, We are happy to hear you had an excellence visit and thank you for your review! We will pass your kind words on to our staff and look forward to welcoming you back.

We appreciate the 5 out of 5 rating Anthony! We look forward to your return.

Kara, Thank you for taking the time to leave us a review. We appreciate all feedback, as it helps us to continuously improve our services. We are sorry to hear that your recent experience with us did not meet your expectations. We noticed that you left a 2-star rating, but unfortunately, there was no specific feedback provided. We would greatly appreciate it if you could share more details about your experience so we can understand where we fell short and improve our services accordingly. We take customer satisfaction seriously, and we want to ensure that all of our guests leave feeling relaxed and rejuvenated. If you could provide us with more information about your experience, we would be happy to address any concerns and work towards a resolution.Thank you for choosing The Spa at Norwich Inn, and we hope to have the opportunity to better serve you in the future.