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Homewood Suites by Hilton Myrtle Beach Oceanfront – Avis

3 out of 5
Homewood Suites by Hilton Myrtle Beach Oceanfront
520 North Ocean Blvd, Myrtle Beach, SC

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 584 avis sur 1116." "
Note de 8 – Bien, d’après 322 avis sur 1116." "
Note de 6 – Acceptable, d’après 116 avis sur 1116." "
Note de 4 – Médiocre, d’après 50 avis sur 1116." "
Note de 2 – Terrible, d’après 44 avis sur 1116." "

8,6/10

Propreté

8,6/10

Service et personnel

8,6/10

Commodités

8,6/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Elizabeth

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Honestly the stay here was amazing, everything was close by, apartment was beautiful, everything worked as needed
Séjour de 1 nuit en mai 2024
Tracie a répondu le 26 mai 2024
Thank you for your feedback we are so happy you had an amazing stay. We hope to see you again when you visit Myrtle Beach.

8/10 – Bien

Monica

Points forts : Propreté, service et personnel
Séjour de 4 nuits en mai 2024
Tracie a répondu le 26 mai 2024
Thank you for your feedback we are happy you enjoyed your stay. We hope to see you again when you visit Myrtle Beach.

10/10 – Excellent

TAMIKA, STRATFORD

Great
Séjour de 2 nuits en septembre 2023
Tracie a répondu le 23 mai 2024
Thank you so for your feedback. We are very happy you enjoyed your stay. We hope to see you again when you visit Myrtle Beach.

10/10 – Excellent

hassan

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was great, great size, and very clean
Séjour de 3 nuits en mai 2024
Tracie a répondu le 22 mai 2024
Thank you for your feedback. We are happy that you enjoyed your stay with us. We hope to see you again when you visit Myrtle Beach.

2/10 – Terrible

Marieme

Voyage de couple
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
I paid for a king bed oceanfront room , but was given at first a partial view not even. Then I called the front desk and was put on hold for a long time. I had to go there myself and then I was told that there was no king size room available. I had to take the double queen size.
Séjour de 1 nuit en mai 2024
Shaunase a répondu le 20 mai 2024
The description of the room type is incorrect, we are working to get that fixed so this doesn't happen in the future. Thank you for accepting the 2 queen that was available. Please stay with us again soon!

8/10 – Bien

Fellicia

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Have a wonderful time
Séjour de 4 nuits en mai 2024
Shaunase a répondu le 20 mai 2024
We are happy to hear you enjoyed your stay with us! We look forward to the next time you're in town!

8/10 – Bien

George

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
valet parking personnel were courteous but 35 min. was too long to wait for one's car
Séjour de 3 nuits en mai 2024
Tracie a répondu le 15 mai 2024
Thank you for your feedback we do our best to try and valet in a timely manner during checkout time and peak check in time it does get busy. I do apologize for the inconvenience. We hope you will stay with us again when you visit Myrtle Beach.

8/10 – Bien

Michael

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Loved that you could just walk out the hotel and walk along the beach! Parking is less than desirable, long waits as valet brings your vehicle in a very congested space.
Séjour de 1 nuit en mai 2024
Tracie a répondu le 15 mai 2024
Thank you for your feedback we do our best with valet times, and the small space we have being downtown we also have city parking as well which you can self park .We hope to see you again if you come to Myrtle Beach.

10/10 – Excellent

Kenyata

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I didn't like that, i paid for a oceanfront room and didn't get one. I paid for a king size suite oceanfront but got a city view room.Them rooms where not the same price
Séjour de 1 nuit en mai 2024
Tracie a répondu le 6 mai 2024
Thank you for your feedback I am sorry there was a discrepancy with the room. It does not look like we switched it from what Expedia sent for the reservation which was the 1 bedroom with an ocean view. Again, I apologize for the misinformation.

10/10 – Excellent

Norman

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and secured. Plenty of things to do right there in the hotel.
Séjour de 1 nuit en avril 2024
Tracie a répondu le 2 mai 2024
Thank you so much for your positive review. We hope you had a great time while you were here. We hope to see you again when you are in Myrtle Beach.

10/10 – Excellent

Rohail

Great hospitality!
Séjour de 4 nuits en avril 2024
Tracie a répondu le 1 mai 2024
Thank you so much for your feedback ! We hope to see you again when you are in Myrtle Beach .

8/10 – Bien

Keeninja

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property was nice. I did see one roach and the pool was closed for maintenance
Séjour de 1 nuit en avril 2024
Tracie a répondu le 1 mai 2024
We are sorry about the bad experience you had we hope you enjoyed your time and hope you will give us another try when you are in Myrtle Beach.

6/10 – Acceptable

Barbara

Was surprised to find that are only parking option was valet. Bed was very hard. Thought I had booked an ocean view room. Got city view when we went to the desk. They refused to give us an ocean view even though it is off peak season. Said they can’t change any reservation done thru Expedia. We had offered to pay extra. Still refused to assist.
Séjour de 1 nuit en avril 2024
Tracie a répondu le 30 avr. 2024
Thank you for your feed back ! It looks like you reserved a city view king . We did not have any available rooms to upgrade to during your stay. I apologize for the misinformation. We would be happy to upgrade if we had the availability. Although not peak season our weekends we do sell out. Valet only parking information should have been on your reservation confirmation from Expedia. We hope you stay with us again in the future.

6/10 – Acceptable

Justin

Voyage en famille
Nothing special
Séjour de 3 nuits en avril 2024
Tracie a répondu le 29 avr. 2024
Thank you for your feedback. We appreciate you staying with us. I am sorry we fell short with your stay. We hope you will give us another try .

10/10 – Excellent

Geraldine

Voyage en famille
We love staying here. My grandsons love the indoor waterpark!!
Séjour de 4 nuits en avril 2024
Tracie a répondu le 29 avr. 2024
Thank you for your feedback ,we are so happy you enjoyed your stay and we cannot wait to welcome you back soon !

10/10 – Excellent

Latisa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice place, second time staying here! Will come back!
Séjour de 1 nuit en avril 2024
Scott a répondu le 26 avr. 2024
Thank you for being a repeat guest at our hotel. We thank you for the opportunity to earn your business.Have a great summer!

4/10 – Médiocre

Michelle

Voyage en famille
Points forts : Commodités
Points faibles : Propreté, état et installations de l’hébergement
To be a Hilton is was not clean in the rooms. There were roaches, the doors sweeked and would shut unless pushed hard. The Valley parking was something we had to pay without the option of parking or self. You paid either way and only left 3 times and one time waited 25 minutes and the other time waited 45 minutes. The breakfast and lunch was going. 44scret
Séjour de 3 nuits en avril 2024
Tracie a répondu le 25 avr. 2024
I am sorry your stay was not up to the Hilton standards and your expectations. We strive to have every guests experience to be a great one. I will speak to the managers about the issues and work on getting the issues resolved. Thank you for your feedback.

10/10 – Excellent

Nicole

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean, convenient and comfortable
Séjour de 1 nuit en avril 2024
Shaunase a répondu le 23 avr. 2024
Thank you! Please stay again soon!

10/10 – Excellent

Gerard

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location and staff were fantastic.
Séjour de 4 nuits en avril 2024
Shaunase a répondu le 23 avr. 2024
Thank you! Please stay again soon!

8/10 – Bien

Karlen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Shaunase a répondu le 23 avr. 2024
We appreciate your feedback!

4/10 – Médiocre

Alison

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : État et installations de l’hébergement
Paid for Oceanfront King suite but was given city/street view.
Séjour de 1 nuit en avril 2024
Jantzen-front desk supervisor a répondu le 15 avr. 2024
Thank you for your review.

2/10 – Terrible

Karla

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Shaunase a répondu le 23 avr. 2024
We are sad to hear your stay was ranked so low. Please reach out to the hotel with any issues during your stay that we can discuss further.

8/10 – Bien

Jacqueline

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We enjoyed our stay there. It is not a place for couples due to the indoor water park it was filled with kids. I thought the hot tub would be free from kids but it had more kids than in the pool. Otherwise, it was great. Very clean and the staff accommodating.
Séjour de 3 nuits en avril 2024
Shaunase a répondu le 23 avr. 2024
Thank you for providing your honest feedback.

10/10 – Excellent

Tenequa

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
10/10! The kids really enjoyed everything except the wait for elevators
Séjour de 3 nuits en avril 2024
Jantzen-front desk supervisor a répondu le 12 avr. 2024
Thank you for the review.

10/10 – Excellent

Teresa

Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
I WAS VERY DISSATISFIED MY CHECK-IN TIME WAS 4:00 P.M. EASTERN STANDARD TIME I ARRIVED AT 4:14 P.M. EASTERN STANDARD TIME... MY ROOM WAS NOT READY I WAS TOLD I WILL GET A CALL WHEN IT WAS READY AND OFFERED A BOTTLE OF WATER WHILE WAITING, I DIDN'T CHECK INTO MY ROOM UNTIL 5:20 I AM VERY DISSATISFIED, AND NEED TO BE COMPENSATED FOR THE WAIT...
Séjour de 1 nuit en mars 2024
Tracie a répondu le 1 avr. 2024
I do apologize for your hour wait to check in. We were very busy due to the holiday weekend. Our check in time starts at 4pm we do not guarantee all of the rooms will be ready by 4pm We do our best to give early check ins and late check outs at no cost when available and we also have luggage storage, and you are able to use the resort while you wait as well. There is also so much to do and see around the hotel while you wait.

10/10 – Excellent

Renata

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very confortable
Séjour de 1 nuit en mars 2024
Tracie a répondu le 1 avr. 2024
Thank you for your review. We hope to see you again.

6/10 – Acceptable

Jennifer

Points forts : État et installations de l’hébergement
Points faibles : Propreté, service et personnel
Séjour de 1 nuit en mars 2024
Tracie a répondu le 1 avr. 2024
Thank you for your review. We appreciate your feedback . We hope to see you again when you visit Myrtle Beach.

4/10 – Médiocre

john

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Would never stay there again because of parking system. Too difficult and crowded too much. Also paid $25. a day and then felt obligated to pay a tip twice to take car out and bring car back. Cafeteria could not accommodate the number of guests. Had to wait for place to sit everyday for 8 days. It was a zoo everyday.
Séjour de 8 nuits en mars 2024
Shaunase a répondu le 23 avr. 2024
Thank you for your feedback! We truly appreciate your honesty and would love for you to consider us for a stay in the future.

6/10 – Acceptable

Ukeeba

Points forts : Service et personnel
Points faibles : Propreté
Séjour de 2 nuits en mars 2024
Jantzen-front desk supervisor a répondu le 29 mars 2024
Thank you for your review. We hope to welcome you back soon.

10/10 – Excellent

Blanca

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
*
Séjour de 2 nuits en mars 2024
Jantzen-front desk supervisor a répondu le 29 mars 2024
Thank you for your review. We hope to welcome you back soon.

2/10 – Terrible

Jamie

Voyage en famille avec de jeunes enfants
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
My stay at this hotel was extremely disappointing. From the moment we arrived until we left, it was a series of unpleasant experiences. Initially, the confusion at check-in left me hesitant to ask questions, and later, the pool staff's behavior was inappropriate. The valet attendant made retrieving our keys unnecessarily difficult compared to other guests. Despite assurances from the front desk, billing issues persisted, with additional charges appearing on my account. The response from the front desk regarding payment was unprofessional, lacking an apology even after the error was acknowledged. Additionally, the cleanliness of the pool and Jacuzzi was subpar, with visible debris. Overall, my experience was unsatisfactory, and I won't be returning to this establishment.
Séjour de 2 nuits en mars 2024
Shaunase a répondu le 23 avr. 2024
We appreciate your honest feedback. We value your opinion and strive to improve in the areas that you mentioned.

6/10 – Acceptable

Lewis

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
All parking is additional cost parking whether you use the hotel garage or public parking near the property. The hotel garage is mandatory valet at an increased charge with tips expected. If you are using the hotel garage valet and want to park or retrieve your vehicle during peak check in or check out times you will wait 30 to 90 minutes. The area around the property is run down with individuals that choose to be homeless lurking around. Hotel garage is only choice to keep vehicle somewhat secure.
Séjour de 3 nuits en février 2024
Shaunase a répondu le 23 avr. 2024
Thank you for your honest feedback regarding parking at our property.

10/10 – Excellent

Adam

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel contained an indoor waterpark which was useful after dark or if the weather misbehaved. It was also in close proximity to shopping, dining and activities.
Séjour de 5 nuits en mars 2024
Latricia a répondu le 24 mars 2024
We thank you so much for staying with us. Can't wait to welcome you again!

6/10 – Acceptable

David

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 2 nuits en mars 2024
Shaunase a répondu le 23 avr. 2024
We appreciate your feedback!

10/10 – Excellent

Brian

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel, état et installations de l’hébergement
The hotel was Excellent! The room could have been cleaned better. Luckily my wife and I work with a vacation rental company and carry cleaning supplies and cleaned the room. They need a shower liner that actually stops the water from going out of the shower on to the floor making you slip when you get out or use all your towels and can’t get anymore from front desk. The pool was amazing and the complimentary breakfast was so good! In all once we cleaned the room we had a great stay!
Séjour de 1 nuit en mars 2024
Shaunase a répondu le 23 avr. 2024
Thank you for being honest and providing vital feedback on areas we can improve. Please stay with us again soon!

8/10 – Bien

Vidhi

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved it
Séjour de 4 nuits en mars 2024
Shaunase a répondu le 23 avr. 2024
Wonderful to hear! Please stay with us again soon!

8/10 – Bien

Hiralkumar

Points forts : État et installations de l’hébergement
Good
Séjour de 1 nuit en mars 2024
Shaunase a répondu le 23 avr. 2024
Thank you! We look forward to seeing you again soon!

6/10 – Acceptable

Ariyah

Points faibles : Propreté
Séjour de 1 nuit en mars 2024
Shaunase a répondu le 23 avr. 2024
We appreciate your honest feedback!

10/10 – Excellent

Karthikeyan

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Nice location. Oceanview was amazing. Rooms and pool area could be cleaner!
Séjour de 4 nuits en février 2024
Shaunase a répondu le 23 avr. 2024
Thank you so much for your positive review!

10/10 – Excellent

Fran

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Value and location
Séjour de 2 nuits en février 2024
Shaunase a répondu le 23 avr. 2024
We appreciate your feedback! We hope to see you back soon!

10/10 – Excellent

Rami

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Inside pool Excellent for families
Séjour de 2 nuits en février 2024

10/10 – Excellent

Stephanie A

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
All was great.
Séjour de 2 nuits en février 2024

8/10 – Bien

Brian

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great place to stay
This Hotel was great. The staff was very friendly and very helpful. The water park was a lot of fun. The only downside was one of the slides was closed. (It was the shorter one so it did not affect my daughter's fun.) The room that we booked on Hotels.com was not even a room they offered. We booked a Suite, 1 Bedroom, Non Smoking, Oceanfront. When we checked in we were given a city-view room. When I went to the desk to get it changed we were told they did not even offer that type of room. We were given the option to stay in the 1 bedroom city view or move to a studio with oceanfront. We chose to move.
Séjour de 1 nuit en février 2024

10/10 – Excellent

MINDIL

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff made our stay very comfortable
Séjour de 2 nuits en février 2024

10/10 – Excellent

Nicole

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Homewood Suites is a very nice place. The grounds are spotless, pool indoors is great. Beach is very clean as it is taken care of daily
Séjour de 8 nuits en février 2024

10/10 – Excellent

Tiamesha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024

6/10 – Acceptable

Grandar

Voyage de couple
Points forts : Service et personnel, état et installations de l’hébergement
Hotel was nice, but Myrtle beach is disgusting.
Séjour de 2 nuits en février 2024

6/10 – Acceptable

Viviane

Séjour de 7 nuits en décembre 2023

8/10 – Bien

Latasha

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en février 2024

10/10 – Excellent

steve

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024