Ratings based on 402 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
76% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from SC

Very Disappointed!

Posted 28-Aug-2014
Pros: Staff
Cons: Elevators, Room Floors, General Repairs To All Common Areas
Location: Great Location On The South End Of Myrtle
The hotel is in desperate need of renovations. The common areas are terrible. The money that the resort put into the water slide addition should have gone towards repairs, especially the elevators. The only positive remarks I have are towards the stay goes out to the housekeepers & the front desk manager - they were friendly & full of southern charm.
3 out of 5
for Everyone
by A verified traveller from Chicago IL.

Perfect view

Posted 27-Aug-2014
Pros: Hotel himself needs to be upgrade ( I mean exterior )
Cons: Open gift store, fix the beach shower and create resort charge card by plastic instead paper or from other water prove material. Thank you.
In general, we spend good time at "Crown Reef Resort". Personal was friendly and always helping us whenever we need
4 out of 5
for Families
by A verified traveller from Charleston, S.C.

Very close to the ocean.

Posted 27-Aug-2014
Pros: The water slides are an awesome addition. We all had a great time playing on those.
Cons: The elevators.
Location: Ripley's has a lot of cool things to do. Putt putt. Amusement parks...
We were just there in April and the hotel has made a supreme amount of progress as far as the renovation is concerned. But we got stuck inside of the elevator for 10 minutes, which has no AC.
1 out of 5
by A verified traveller

horrible experience!Arrived and was told no rooms!

Posted 21-Aug-2014
Pros: nothing at all
Cons: customer service. Manager could have cared less all he could offer was "sorry this happened". Doesn't cut it for a 3 1/2 hour drive to vacation.
Tried to check-in to no avail. Was told expedia overbooked and we had no reservations. Manager was absolutely no help. Was told not to use third party booking but yet they are still using it. Also happened to others, not a great way to start vacation. Do not waste your time.
2 out of 5
by A verified traveller from Boston, MA

A Very Run Down Hotel (NOT a Resort).

Posted 17-Aug-2014
Pros: Very little. The hotel is under new ownership over the last year and it is clear that they really have no interest in making this a first class hotel.
Cons: Essentially everything. Cleanliness of common areas; elevators; staff; housekeeping; internet service; food; restaurants; amenities; staff all poor.
Location: Location is at the end of the strip and generally in a good location. The location is not the problem here, much to do fairly close by, by car.
The hotel is under new ownership since August, 2013 and they have made some improvements but those are clearly outdone by the many detriments and deficiencies. They added a water slide and only partially renovated some of the rooms, however, new headboards and dressers do not make up for a very filthy hotel in all of the common areas; horrendous elevator service; poor internet connectivity; extremely poor housekeeping services; inattentive staff; tremendous shortage of luggage carts for a facility of this size; all but 1, completely non-functional hot tubs and lack of mirrors in the rooms, etc. The hotel needs to close down the towers one by one and completely renovate the entire facility, as it is very run down. There are hundreds of places to stay on the ocean in Myrtle Beach, and this is really a place to avoid until or if they ever get it right, as there is no reason to stay here. We were given a very poor room upon registering without a kitchen, and had to fight to get a better room, only to have to wait 5 days to get another room and loose a whole morning having to move. Hotel ran out of Kleenex, toilet paper, shampoo, and towels regularly and we had to call several times each day, as we were generally ignored by staff. We have stayed at this hotel 4- 5 times over the years and because very little improvements and renovations have been made, the hotel is not now on par with the majority of the hotels in the area. Do yourself a favor and stay at another facility.
1 out of 5
by A verified traveller from North Georgia

Horrible Place - DON'T even consider it!!!

Posted 4-Aug-2014
Pros: Absolutely nothing. Okay, the waterslide was decent. That. Was. It.
Cons: Absolutely everything. Especially the manager, if that's who really called me to discuss my issue. A basic grasp of the English language would help.
Location: It's in the older, run down part of Myrtle Beach. Do yourself a favor and stay somewhere else...
What can I say - Hotel was under ridiculous amounts of construction. Room was horrible, extremely uncomfortable, and nothing like the pictures. After the fire alarm went off all night, management said, oh, you can't leave your door open to listen to the Ocean. Glad I paid EXTRA for an ocean front room! I would not let my worst enemy book at this "resort" Please, please, please, find somewhere else to stay. I would give this zero stars if possible. If you read this, and still book it, please remember what I said while your entire family is miserable for your time there. Unless extremely bare, uncomfortable rooms, not hearing the waves crash, and dealing with rude, surly staff is your thing. Then, go for it...
5 out of 5
for Everyone
by A verified traveller from NJ

Oceanfront Resort

Posted 3-Aug-2014
stayed 1 night with my gdaughter. She had so much FUN! The resort has so much to do & all rooms are oceanfront which is a plus! Convenient to stores & other MB attractions. Airport is close by too. Water sports available next to resort. Even got to see the fireworks right on the beach. I will def being visiting Crown Reef again when I go to MB & recommend this resort to all who are planning a vacation in MB. thank you for a great time!!!
5 out of 5
for Everyone
by A verified traveller from Johns Creek, GA

Awesome beachfront with balcony

Posted 31-Jul-2014
Great pools, slides, beach access with great views. Updated room and comfortable beds. Only negative was the elevators were kinda shabby. We stayed in Tower 3 room 839. Will def return!!
5 out of 5
for Families
by A verified traveller from Winfield, WV

Loved staying at Crown Reef!

Posted 26-Jul-2014
Pros: The pools, lazy river, water slides and hot tubs were great. It was nice for the kids to have so much to do without leaving our condo.
We really enjoyed our stay. Our room was very clean and the staff was so helpful.
5 out of 5
for Everyone
by A verified traveller from Georgia

Very nice hotel

Posted 27-Jun-2014
Pros: Staff was very nice and helpful. There was something for every age group to do. The hotel was very clean including my room.
Cons: elevators
Location: Myrtle Beach, dining, entertainment, amusement parks, shopping, etc.
The experience was great. I had a great time, and I will return again next year.