VOULA best concierge! Emailed before trip and helped me create the itinerary. She has a smile no matter what time it is! We had actually booked the "recently rennovated" sister hotel next door, but have no complaints. Pool is lovely, view of ocean priceless, very nice sundeck over ocean.The only negative comment is the resraurant where you get the breakfast buffet, the blue something, has great food but service is terrible. We couldn't get the servers to bring more coffee. The friends we traveled with had the same issue.