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Reviews of Hampton Inn & Suites Murfreesboro

2.5 out of 5
Hampton Inn & Suites Murfreesboro
325 N. Thompson Lane, Murfreesboro, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 617 out of 1001 reviews" "
Rating 8 - Good. 238 out of 1001 reviews" "
Rating 6 - Okay. 83 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was superb and we enjoyed the convenience of shopping and dining close by.
Stayed 1 night in Apr 2024

8/10 Good

4KLFTN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated rooms look good but the breakfast could use some updating aswell!
Stayed 2 nights in Apr 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Teal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and really helpful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was under construction but it didn’t impede anything we needed. Everything was clean and accessible. The front desk staff was amazing!!!
Stayed 2 nights in Mar 2024

4/10 Poor

JITEN

Stayed 4 nights in Feb 2024

6/10 Okay

John, Chicago

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First the staff was wonderful. Friendly and helpful. Breakfast was better than expected with good coffee. But the inn is going though reconstruction and it needs it. Our room was not clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Dennis, Indianapolis

Travelled with family
Good hotel
Stayed 1 night in Feb 2024

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Crystal

Travelled with family
Liked: Property conditions & facilities, room comfort
Very helpful and customer service was amazing. Very clean and comfortable. Would definitely stay here again
Stayed 1 night in Jan 2024

6/10 Okay

Jeremy

Liked: Cleanliness, staff & service
Checked in found out we didn’t have water till 6pm. We’re are traveling to attend a funeral where the showing is from 3-7. The. Found out we won’t have water tomorrow after 9am. Which the service is at 11am so we have to get up early to complete hygiene activities and hope we don’t need to use the restroom. Main issue, I called and asked about the construction on hotel and was assured construction was only on the 4th floor and would not impact us. I’ve rented 3 rooms in a nice hotel to allow a relaxing environment that was suitable to our schedule and I am receiving neither
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Would stay here again
It’s the people that make this hotel worthwhile. It’s really in need of an update. Bedding was quite worn but the beds themselves were comfortable. Breakfast was very good. Frank? at check-in is OUTSTANDING !!
Stayed 1 night in Dec 2023

10/10 Excellent

Donald

Stayed 1 night in Dec 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay! We even had the girls soccer team sing Christmas Carols to us in the hallways. They were all so cute. Good Luck girls!
Stayed 1 night in Dec 2023

10/10 Excellent

George

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

carlos, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great 4 night stay, staff was friendly and helpful. Room was a good size and clean as well.
Stayed 4 nights in Nov 2023

10/10 Excellent

Markeshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

William

Travelled with partner
Liked: Amenities
Great staff. Great breakfast.
Stayed 1 night in Nov 2023

2/10 Terrible

Justin

A
Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Doug

Stayed 2 nights in Nov 2023

2/10 Terrible

Werner

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Todd

Liked: Staff & service, room comfort
Bathroom sink was no hot water and mold on Bathroom ceiling
Stayed 1 night in Oct 2023

6/10 Okay

Michele

Stayed 2 nights in Sep 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Appearance, courtesy of staff, quiet
Stayed 1 night in Oct 2023

10/10 Excellent

Natasha

Stayed 2 nights in Oct 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The desk clerk was very cheerful and welcoming for our late night checkin. The room was clean, comfortable and the hot breakfast was a great bonus!
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Not happy!
I had to wait an hour before I could get my reservation number to check in. I am so frustrated with this. Had to stay on 1st floor in an handicapped accessible room because everybody else that walked in after me was able to get checked in while I had to chat SEVERAL times for an hour to get a reservation number. The attendant kept checking the system under my name but it was not there! TERRIBLE
Stayed 1 night in Sep 2023

10/10 Excellent

Randi

Stayed 1 night in Sep 2023

10/10 Excellent

Mr.Yolandas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Rita

Travelled with family, Business traveller
Disliked: Amenities
Would not stay there again
Stayed 1 night in Sep 2023

4/10 Poor

Jason

Business traveller
Disliked: Amenities, property conditions & facilities
Worst Hampton Inn I’ve ever stayed at. For $186 I should expect more than a rundown dump like this. Problems were numerous, starting right off the bat where the concierge couldn’t find my reservation. When I get into my room, I am immediately met with what sounds like a jet engine taking off. The AC unit against the window was broken, emitting a terribly deafening hum that simply would be impossible to sleep next to. The staff was very understanding, and thankfully they had ONE room left to move me to. The room was quite ugly, rundown and gross, in desperate need of renovations. The pipes in the bathroom frequently made an even worse sound than the AC unit before whenever someone above or below me would flush the toilet apparently. It woke me up several times throughout the night. Not to mention the bed was uncomfortable and felt like mattress coils were painfully digging into my side. Oh, and my room card refused to work several times. So as I am dead tired, I need to take several trips downstairs to get a new card, each of them not working until eventually the concierge was able to fix it finally. For the amount of money this hotel charges, in an area that is far outside an urban development, they could at least fix the place up - starting with the beds and replacing dingy carpet that looks 30 years old. Awful experience. I arrived horribly sleep deprived from a long week of travel, and I left feeling even more tired. Hampton Inn just lost a loyal customer.
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Carol

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Creaking Bed, Couldn’t Sleep
Really nice property but we got a bad room. The bed squeaked and creaked, the shower faucet dripped, the toilet seat was so loose it was downright dangerous and there was mold in the shower. Based on other user reviews, other rooms at this property don’t have these issues, but we got a bad one. We were able to get a full refund with acknowledgment of the legitimacy of our issues.
Stayed 1 night in Sep 2023

8/10 Good

Theresa, Bull Valley

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms and bathrooms need to be updated.
Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, great location, walkable restaurants
Stayed 1 night in Aug 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly
Stayed 2 nights in Aug 2023

10/10 Excellent

Theophilus

Stayed 5 nights in Aug 2023

4/10 Poor

Michael

Paint pealing off the ceiling and shower/tub wouldn’t drain. Probably plugged with hair
Stayed 1 night in Aug 2023

8/10 Good

Doreen, Ballston Spa New York

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and comfortable great breakfast but wish there was a microwave and fridge
Stayed 4 nights in Aug 2023

6/10 Okay

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The worse here is the internet and finding someone at the front desk
Stayed 1 night in Aug 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Room was very clean and the staff very friendly and helpful.
Stayed 1 night in Aug 2023

10/10 Excellent

Stephen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were very friendly and accommodating. They were noticeably above average.
Stayed 1 night in Aug 2023

6/10 Okay

Susan

Travelled with partner
Liked: Staff & service, amenities
Property relatively clean but dated. Not up to par for a Hampton Inn.
Stayed 1 night in Aug 2023

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff throughout. Only thing that was inconvenient was waiting until 5:30 pm for a room to be ready. I feel certain it couldn't be helped.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Deana

Disliked: Cleanliness
Stayed 1 night in Jul 2023