Exterior

Reviews of Hampton Inn & Suites Munster

2.5 out of 5
Hampton Inn & Suites Munster
8936 Calumet Ave, Munster, IN

Reviews

8.6

Excellent

Rating 10 - Excellent. 462 out of 790 reviews" "
Rating 8 - Good. 198 out of 790 reviews" "
Rating 6 - Okay. 56 out of 790 reviews" "
Rating 4 - Poor. 31 out of 790 reviews" "
Rating 2 - Terrible. 43 out of 790 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

TATIANIA

Liked: Cleanliness, amenities, property conditions & facilities
nice stay
Stayed 3 nights in Mar 2024

6/10 Okay

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was the standard Hampton Inn quality-lobby and spaces were tidy and clean. Staff friendly.
Stayed 1 night in Mar 2024

8/10 Good

Remonda

Liked: Property conditions & facilities
The staff were friendly.
Stayed 2 nights in Mar 2024

6/10 Okay

Kristy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sherinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the staff was nice and professional. There were a lot of stores and restaurants close by. The room was clean and they served a variety for breakfast. I would hope a gluten free option would be added in the future.
Stayed 1 night in Feb 2024

10/10 Excellent

Myesha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff !
Stayed 1 night in Feb 2024

6/10 Okay

Erin N., Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

M

Stayed 1 night in Feb 2024

10/10 Excellent

julio

Stayed 1 night in Jan 2024

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
The desk clerk was very helpful and friendly. The bed was very uncomfortable. The water pressure in the shower was weak.
Stayed 2 nights in Jan 2024

6/10 Okay

JUSTICE SAINT

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
It appears that they are trying to refurbish the building. The carpets were new, and everything looked nice. The breakfast was excellent. But they must be short staffed, because it was not clean. They created the impression of cleanliness by hosing everything down with disinfectant, but that just made the room stink. I literally slept with a K95 mask so I wouldn't be kept awake by the smell. The tissue box was empty. The clock was set to the wrong time, and the tables in the breakfast area were not being wiped down between guests. Other than that, the staff was friendly. This was January 20, 2024
Stayed 1 night in Jan 2024

4/10 Poor

John

Business traveller
Disliked: Staff & service
2 hour wait for roo.
Stayed 1 night in Jan 2024

2/10 Terrible

Peaches

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Irina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean and spacious, but the dispensers for shampoo, conditioner and body wash were all empty! Breakfast and the sitting area was great.
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Staff & service, property conditions & facilities
My family stayed here for New Year’s Eve and had no complaints. Everything was on point cleanliness, quiet, conveniently near a variety of shopping centers and restaurants.
Stayed 1 night in Dec 2023

8/10 Good

CYNTHIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Samantha

Travelled with family
Disliked: Cleanliness
The location was convenient for being out of town. The room itself had a horrible smell and simply looking at the sheets once the top cover was changed on the bed one would see the multiple stains, which was disgusting.
Stayed 1 night in Dec 2023

2/10 Terrible

Bruce

Stayed 1 night in Dec 2023

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Aaron

Liked: Cleanliness
My stay was supposed to be 166 after taxes ended up being 200 dollars when i got here.
Stayed 1 night in Dec 2023

8/10 Good

Patrick

Liked: Cleanliness, staff & service
Average
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable
Stayed 2 nights in Dec 2023

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Vickie

Stayed 1 night in Dec 2023

10/10 Excellent

Clifford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Ron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They turned away about 10 people at 3pm because they had no rooms available yet, they said due to housekeeping being short staffed. I was in town for a funeral and needed a room to change and get settled in before going to. I had to wait about 40 minutes to finally get a room. Other people were waiting longer. Never coming back here
Stayed 1 night in Dec 2023

10/10 Excellent

Gerre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was clean .jacuzzi clean. Breakfast was amazing. Quiet location. Room was superb. 5stars. Service was amazing!
Stayed 1 night in Dec 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located to our destination in the morning.
Stayed 1 night in Nov 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had double queen reserved. On arrival they had no double queen rooms left and changed us to a king bed. Tried to act like it was an upgrade. Hotel should not continue to sell same type rooms if you don’t have that many and then whoever comes last is out of luck and switched to king bed even though room was reserved as 2 queen beds and already purchased through hotels. Com. This is like airlines overselling seats for flights and then making people volunteer to not fly. Don’t oversell your rooms and screw people over
Stayed 1 night in Nov 2023

10/10 Excellent

Cherilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to family when visiting them on Thanksgiving. Everyone was very nice. We were also able to check in early.
Stayed 1 night in Nov 2023

6/10 Okay

Laura

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk girl was sweet, I just assumed guests would have free wifi. I was charged $4.0 fot daily wifi. The room was dirty, stains on comforters, trash on both sides of each bed, not from me. Coffee pot shoved under a shelf, hard to find, no blow-dryer and the dusty, smell of mildew in room. To many other options in Munster to just make everything but the room was unpleasant. Cleaning staff were rude and unapproachable in the a.m.
Stayed 1 night in Nov 2023

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast wasn’t the greatest, but did have some selections.
Stayed 2 nights in Nov 2023

10/10 Excellent

Moises

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious rooms were great specials and clean A
Stayed 1 night in Nov 2023

4/10 Poor

Chaka

Liked: Staff & service
Stayed 2 nights in Nov 2023

8/10 Good

Katherine

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Jesus

Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for 4 nights. It was quiet, clean, etc. Odd policy of cleaning checkout rooms first, so after being most of the day retirned to not yet cleaned rooms and then had to accommodate thechousekeepers - who do a great job, just need to do it sooner in day
Stayed 4 nights in Nov 2023

10/10 Excellent

JULIE

Stayed 1 night in Nov 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Gail

Stayed 1 night in Nov 2023

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Slow sink drain. Issue with Tv , but was resolved. My Room was near elevator and was noisy.
Stayed 2 nights in Nov 2023

4/10 Poor

ANTHONY

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Moldy shower curtain, shower drain did not flow. Water in tub during shower, noisy tub floor while taking shower and rooms were not ready even after checking in after designated check in time period.
Stayed 1 night in Nov 2023

10/10 Excellent

dariusz

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the facility appeared to be well cared for. My only complaint is that my room was directly across the hall from the elevator, and every time the doors opened a fairly loud bell sounded twice!
Stayed 1 night in Oct 2023

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean place. Good breakfast too
Stayed 4 nights in Oct 2023

8/10 Good

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to point out a extremely valuable employee that you have at the front desk, who is named Mark. I wanted to check into my flight on Saturday night, 10/28/2023, and the computers were not working in the business center. I pointed this out to the front staff person and she was frazzled and stated she could not get it to work and was having other computer and internet issues. I understand that they are busy especially when there is only one of them. However, the courtesy displayed was lacking and needs to be worked on. I came down 10/29/2023 to see if the computers were working and they were not. I went to the front desk and Mark immediately stepped up and said he could check me in the flight from the front desk. He did this remarkable quick and with a smile and politeness the whole time. Based on the front staff you have and that I had met in my visit you need to make sure to commend and bring this most valuable staff member to the front of the line. Thank you. Audrey Kupcak
Stayed 3 nights in Oct 2023

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! Best hotel in the area!!
Stayed 2 nights in Oct 2023

6/10 Okay

Davra

Travelled with family
Liked: Staff & service
Stayed 1 night in Oct 2023